I have always had a very pleasant interaction with every single bud tender I've come across. I've been coming to the concord location since it's opened. Before that I was going to Antioch location. I must say all of the bud tenders are helpful and kind. They are soo sweet and accommodating. I had an issue the other week with my points. I've been saving my points for a "rainy day". When I went to use some, ALLLLL of my points were gone. I was pretty upset given I had more than 20,000 points. Andrew was SOOOOOOOO amazing. He reassured me and made sure I'd be able to use my points. If he didn't do that, I probably would have NEVER have come back to coco and would've gone else where. I'm giving coco 4/5 because of the selection. At one point, there were so many options. It's clear they only want you buy their brand (which isn't great). I get it. It's a business. But.... The options are so poor now, it's a big bummer. Your staff are the ONLY reason you got four stars. If it wasn't for all of your staff.. I probably would've rated Coco Farms 1/5 because 0/5 isn't an option. read more

Great prices and good quality selections. Sales clerks are very patient and helpful. They do not accept Apple Pay so make sure you have the actual card on the hand. read more

Another amazing experience at Coco. Greg was so fast and nice and personally chose some amazing bud for me. Love this spot!

Great service. I was greeted promptly. I was told where to wait, and someone helped me. I explained what my needs were and was given a choice of solutions. The employee was very knowledgeable about the product. I was able to use a special they had, and my total was much lower than expected. A great value and experience. read more

Liars. Potency of products does not match what's offered online. Weird to be so crappy, in a market overrun with competitors. So now I am going to your competition. Good job! read more

CoCo Farms - Bait & Switch, again. Screw you, losers. So many other places to buy. - Cannabis Dispensaries Near Me - Concord, California

Very disappointing experience at this dispensary. From the moment we walked in, security treated us unfairly and claimed we were "looking funny." The situation escalated fast when the security guard became aggressive, squared up to me, threatened to pepper spray us, and said he was calling the police before we were even given the chance to speak or make a purchase. Instead of helping de-escalate the situation, the employees were defensive and rushed to kick us out without even hearing us out. It honestly felt like they just wanted everyone out as quickly as possible rather than handling things professionally. I highly recommend having a manager on duty during night shifts because this was handled very poorly. To the owner or management team, please review the camera footage and pay attention to how your security staff interacts with customers. No one should feel threatened, intimidated, or judged when entering a business. If this is the way customers are being treated, something seriously needs to change. read more

The security guard was very nice! But once I got inside, the clerk was rude and harsh with me. All the product was behind the counter, so you have to have a clerk to look at anything. And the cartridge selection was limited. I ended up walking out without buying anything. Not a great experience for a first time customer. I will not be back. read more

I like shopping at CoCo Farms in Concord because of the convenience and prices. All the bud tenders there are nice, especially Christina. The last time I was there I purchased some infused prerolls for someone as a gift. When they opened them up, each preroll was a different size. I called up to ask someone about the lack of consistency and was told I should call up the vendor to complain. I said that since CoCo Farms sold me the product, it seems more logical that they should complain to the company. I wrote to the company through their website about it but they have yet to respond. I doubt they will, which is unfortunate. I hope that I do hear from them or that they contact Lolli, the vendor for the prerolls, and let them know how they are missing the mark on quality control. read more

CoCo Farms - Inconsistent sizes - Cannabis Dispensaries Near Me - Concord, California

Selection is the same for a year or more. They literally have 4-5 brands of flower. I don't want to smoke your house mid grade. Even KK is boring and the 4 other brands are not ever mentioned in any conversation i've ever had. I, to this day have ever had someone say to me."that Rio Vista farms is fire!". Why don't you join the rest of the state and give your customers a chance at top shelf super instead of looking at the 5 choices and going to Antioch where prices are low and the flower grade is high. Its always dominant brands and NEW strains with products I know and like read more

Friendly and knowledgeable staff. Great products! Very wide selection of brands, potency, flavors and delivery options. (Flower, prerolls, gummies, drinks, vapes etc. read more

Fabulous place! Very organized and clean! Services are great. Definitely a go to in the area

I purchased $140 in flower from them after asking for an ounce of top shelf and telling them I have no budget, when I unsealed the ounce it was really poor quality as well as smelling and tasting like mildew. I called and asked about an exhchange 10 minutes after I bought it and was told there's a no return policy...as in no matter what, they will not exchange or return defective products...even mildewy mids sold to you as top shelf. I've spent money here before, quite a bit of it, but that doesn't seem to matter either. Avoid this place as there are tons of better alternatives within about a 10 minute radius. read more

This is a GIANT warehouse dispensary. You could fit easily 400 people inside. However I went and waited 20 fucking minutes in line because there were two cashiers working and people taking their sweet time to look at every item. There were only 2 people ahead of me. You have to wait in line outside of the store. I almost turned around and left. Each transaction took about 15 minutes it was ridiculous. Never coming here again. Don't come here if you are in a rush. Only come if you have an hour to waste standing in line for literally no reason. Hire more people and train them to get people in and out. Absolutely ridiculous. Waste of my fucking time. Hire more people you have 14 cash registers Jesus Christ. Once I finally got up there, the employees were in no rush to help me they were just talking and laughing. It took her 10 minutes to check me out. Finally trying to check out and they couldn't find me in the system. Had to make a whole other account, again not rushing just joking around with coworkers. So unprofessional I don't understand how they keep clients coming back. There is now a line of 8 people that could have easily been in and out. read more

Great if you like getting ripped off - the employees are all high, messed up my order (shorted me), then denied it even though I showed them the order from vs what I received. read more

Great place. Great people had fun lots of stuff to pick from enjoyed it a lot highly recommend can be pricey but ok with it

Unfortunately, Danielle was not friendly or personable during my visit. She did not offer help beyond taking products off the shelf and there was no acknowledgment, smile, or effort to provide customer service. Otherwise good assortment of products if you know what you want or are looking for. read more

Great selection but constantly they are rude and offer ZERO assistance. It's super annoying and for the money I spend it's sad they refuse to be nice or help customers make choices. Most of the ladies are super nice, the security is super nice, the dudes are hella rude and make you feel stupid for a recommendation. I'll give them one more chance before I go elsewhere. read more

Very clean. Very organized. Stocked well. Friendly and knowledgeable staff. Frequently have little promotions going on. The one area of opportunity I saw (specific to me, and maybe others like me) I don't like it when some bud-tenders just shove the book of flowers at me. It's happened twice, and It makes me feel like I'm supposed to know exactly what I want and point at it - like I'm at Wendy's...but I actually had questions that you didn't answer because you immediately directed me to the book and stood there with impatient body language. It makes me feel rushed, and I promise you dude - I have no idea what I'm doing. I'd just like to leave with the same or better energy than when I arrived, not leave feeling dimmed. read more

Garbage business with garbage products and useless staff. Spent 3 days trying to get a single product. No word from a manager or any employees even after leaving a number and being told I would get a call back in "a few minutes". 4 days later not even an apology or anything. Waste of time, typical useless stoners doing as little as they possibly can. read more

They stopped selling good products. They only sell their stuff which isn't that good. I gave a review on google and the owner wrote a rude response to me which makes me never want to go there ever again. Completely appalling and not professional in any way. Bad business. read more

Yesterday was definitely not my first visit to this location, but it was easily one of the best. I was pleasantly surprised by how energetic and welcoming my budtender was. They were incredibly informative about the ongoing anniversary deals and made the whole experience feel personalized and fun. This is definitely the only location I'll be returning to--and recommending to all of my friends and family. Huge shoutout to Andrew for making this such a memorable visit! read more

Shit staff, showed up and had trouble with sign in so they took the deal away because I wasn't inside yet! Didn't even go for the deal but now I'd rather not spend any money gonna drive 20 minutes away to the next one read more

Been going there since they opened. They stop selling good products. If you vape, they have very limited vape. They don't carry any of the good brands anymore, gelato type brands, too many additives for my lungs .I use it for medicinal purposes .I need a cured live resin a good Indica vape and they no longer carry any good brands. it's sad how the Concord Cocoa Farms went down. Minimal product these days. Double check your 8th they're always light, if you weigh your stuff. If you take it back in, they say did you brush everything off the jar? read more

If you leave anything except a 5 star review, the company will reply and blame you the customer. End of an era. They abruptly ended all the buy 3 get 1 free, buy 6 get 2 free, etc deals. Those deals and the no taxes are what kept me going here instead of the competition. Glad they still do no taxes, but I definitely go here less than I used to. I was going multiple times a week, haven't gone since. It's fine though because prices had been slowly rising anyways. They are no longer the easy choice dispensary, other places are now the same price for better product. They really shouldn't have changed their business model. Don't get me wrong, I will go back but who knows when....once a year when they have deals I guess. Also, on multiple occasions my online order was "lost" after getting the confirmation that it was ready. Only this location ever had this problem, not Antioch. Edit to reply to the reply: yes thats what I said. You have the same "deals" as many other dispensaries. Where it used to be a clear choice of value, now it is not. Edit 2: you can tell by the way they reply to bad reviews that they are butt-hurt. Just face the facts that you wanted more money so you raised prices. And deflecting and blaming faithful customers that supported you for years is a trashy look. Changed my star rating from 4 to 1 based on how they reply to bad reviews instead of accepting blame. read more

the everybody hates Chris looking ahh security guard let everybody cut the line but I was first and spent 30 minutes in line waiting cashiers take too much time talking with coworkers and slows down the queue TLDR great products, slow ahh staff read more

Bought six grams of shatter. Put it in the freezer over night. When I opened up the packaging the next day 3 of the 6 were melted messes. With a knife I was able to scrape off about 1/2 of the first gram I worked on. Decided then that the retailer would probably want to rectify this situation. WRONG. I was told they had no interest in making me whole. My last time at this location and I'm not sure I'll go to Antioch either as I feel the entire company is now tainted. read more

Employee didn't know what he was talking about. After politely tipping them cash and telling him I wasn't happy with his service, he follows me out to my car . Unprofessional and lucky he didn't get hurt being in a parking lot and not behind the counter like he should . Last time , plenty other dispos with respect around . read more

Christian was so informative and patient. Answered all my question. Great selections and nice staff.

Service is always great. Selection was always great and at 1 point in time, You used to be able to buy 4. Get 1 "free" and that was 1000% the only reason I went to coco farms, they stood out with that deal now I have absolutely no reason to go back and I won't. BRINGING BACK THE BUY 4 GET 1 FOR A PENNY. Lol Instead of owning up to a poor business decision, they decided to lump me into as black market or competitor not someone that enjoys good prices. Yes they do have their brand for the "5 for 4 deal" but their flower is Mid at best. And I was told that the deal was going away after July 4 read more

Service was very good. However, very limited on gummies--disappointing as I drove from Oakland. I did get some cookies--good too! Thanks--/

Wildly inconsistent product. You can buy a crumble, get home and it's a sugar inside the box. I've also been starting to question wether or not there is actually an entire gram in this little container...looks smaller than they used to read more

Nice place people are very helpful with their products And they have a lot of products read more

This place is great and the prices are incredible. Way cheaper than velvet. The managers are nice and the staff is incredible. I go here once every two weeks and just love it. I save tons of money and I always leave happy. read more

I'm so glad that they finally opened up a Location in Concord! I came here today and their new location is huge and got a free t shirt. So glad Concord is getting more awesome places. I look forward to their grand opening, they always have great prices. The people there are awesome, shout out to Brandon Williams for the great service. read more

CoCo Farms - Cannabis Dispensaries Near Me - Concord, California

Beautiful and large location; However, terrible online service and pick up. I always order online because I've gotten used to online ordering at their Oakley/Antioch location. But this Concord location is inefficient due to no designated employee stationed at the online pickup area, or the system being down. Twice I've been here and twice I've waited much longer than expected. Hopefully they work out the inefficiency and make-it smooth process. Just like their sister dispensary. read more

CoCo Farms - Layout - Cannabis Dispensaries Near Me - Concord, California

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Great service and weekly updates on specials. Always a great experience. I am never disappointed!

I'm a first time customer with little experience outside of high school which was a long time ago. I worked with Sebastian who provided me a ton of information about the different edible items products. He was knowledgeable, friendly and I found him very helpful. This facility is quite large, contains lots of products and it's very safe. I would definitely recommend for a first time experience as well as you there unlike myself who are more familiar with product offerings. I'll be back. read more

Service has always been great. The selection is fine for what it is but the value is where this place USED to shine. They used to have a buy 4 get the 5th free deal and an even better 8 items for the price of 6. No more. Until you guys bring that back you've lost me. Bring it back and you'll have yourself a 5 star review and a loyal customer read more

Yo this message is strictly for ray me and my buddy that was a first timer here at coco farms came and purchased carts and also ended up getting a free joint and also he took very good care of us here which makes us want to come back again very friendly and knowledgeable about the product. Thanks so much Ray Hamid read more

Coco farms is my favorite dispensary in all of the Bay Area the customer service is amazing the bud is top tier not to mention the deals/prices are the best your gonna find in the bay for sure the bud tenders really make you feel welcome and comfortable to ask questions today was there 2year anniversary Christian and a few other workers I talked to were super nice/helpful definitely gonna go back and I would highly recommend checking out this dispensary you won't regret it read more