We had an appointment to have our chimney cleaned and the morning of the planned time I received a…read morecall to cancel our service because of rain. This I understood. Then when the day arrived of the new appointment, Soot and Cinders did not show and has not returned any of my calls since. Not sure what the problem is but we are moving on.

This is a family owned and operated business. Michael is personable,…read morethorough in his work and he is punctual. Also, their prices are actually reasonable. I have been getting prices for the last couple of years and they $200 and $250!! The inspection and chimney sweep is only $89. If there are repairs to be made, it's about $150. My son, who is a Cherokee County Fire Fighter, got the recommendation from a fellow fire fighter. Thanks for the great work Michael!!

John with Safe Hearth Fireplace was so nice, honest and knowledgeable. He only did what was…read morenecessary and charged me accordingly. He did a great job inspecting our fireplace and if it ever needs repair or cleaning, I'll be giving him a call!

we had to remind John about our appointment and although late, he did show. This company seemed…read morecomfortable cleaning chimneys but not reliable for inspecting problems. we initiated some simple fixes with John but had to cancel within a few days due to learning from another inspector that we had a dangerous issue with our fireplace. We asked for our deposit back on simple fix materials that our new found info rendered unnecessary and almost two months later now, John is MIA. In reply to your response: it's a simple fix. Return our $100 deposit on a fix you will not complete via Venmo tas requested multiple times. Thanks.

Love the flexibility and quick response of the business. I…read morereached out seeking a Chimney inspection and cleaning for a new property I purchased. They came out on time. I was given a window of 12-4 and they arrived at 1pm. It didn't take long. They identified a fault with the seal around the gas pipe which was not with proper material and were able to correct and seal it properly. The exterior and part of the attic they could check was checked and I was given advise on next steps along with an upgrade option for future consideration. I was also shown how to open and close the damper and I felt very comfortable asking questions. The job cost $274 which I paid via Zelle and I received details of the work, recommendations, and receipt promptly after. Great and efficient service. I would definitely consider them again in the future.

I'm a Realtor and needed to get a fireplace inspection quickly. Atlanta Chimney Works was able to…read moresqueeze me in that day, and they were very professional and knowledgeable. I will definitely be calling them again!

Both professional and responsive! Really appreciate the help in getting the Fireplace parts ordered…read moreand installed. Reasonably priced and highly recommend!

Excellent initial repair service appointment with David late December 2025.. He was punctual and…read moreprofessional. Six weeks later, fireplace ignition issue returned. Company did not return calls.

We needed a fireplace/chimney rework and were so pleased to find the Mad Hatter team. Everyone we…read moredealt with, from sales and office staff to field reps and installers, were all the kind of knowledgeable, professional, conscientious folks you hope to find for a big project on your home. The whole experience, and especially the finished product, could not have been better. Not a discount operation but we got the quality we paid for.

Very professional We had a gas fireplace that had not…read moreworked for a long time. They did the diagnostics and repaired. He also cleaned the fireplace out, arranged the logs, and showed us how to operate it for the next owner

We've used Smoke Alert for all our home inspections and recommendations for years now. They've…read morealways been super professional while expressing EXTREME friendliness. Justin Carter especially has been nothing short of a literal perfect technician to have visit our home. On top of what they've already done for us, they just completed a complete replacement of our fireplace (top to bottom) due to a flue fire last season that they thankfully detected on our yearly inspection. The work they did was flawless, couldn't be happier with the work and craftsmanship they put into the repair. ALSO got 100% covered by insurance because Smoke Alert is so diligent with their inspections along with documentation, we had no issues whatsoever getting our claim handled which is LARGELY thanks to Smoke Alert through the years. HUGE relief submitting this to our insurance company knowing we had our Smoke Alert track record and their meticulous documentation. If you don't have "a guy" yet for your fireplace inspections/work and safety recommendations, you should definitely check this company out. 10/10

I was looking for a company to make sure our dryer venting was cleaned out properly, and also swap…read moreout the vent on the back of the house with something better than the stock builder vent. Birds kept getting in the vent, and every vent option I looked at had safety issues (cage around it that could collect lint, etc.) I called Smoke Alert (www.smokealert.net), which is run by firefighters, and they responded out, completely cleaned the vent and the dryer's internal vent, measured the airflow before/after (250 pts increase) and also put a much better vent on the back that was a heavier metal lid held closed by magnets. When the dryer is on it opens but otherwise stays closed, keeping birds out. Justin showed up exactly on time, did a fire safety check as well (smoke alarms, etc.) and recommended fire extinguishers and proper location, along with some other tips like clip-on flashlights in each bedroom, safety ladders for bedroom windows, etc. Overall a great experience and would highly recommend.

Answered my call immediately and came out the same day. Josiah was knowledgeable and kind…read more(answered all my dumb questions). So happy I found this company.

From the owner: Call us for fast, and dependable service. read more