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    Mountain Valley Spa Care

    5.0 (4 reviews)

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    3 years ago

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    2 years ago

    Returned text messages in a timely manner. Super helpful during our first visit. Alerted us when he was in route to our home!

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    3 years ago

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    3 years ago

    The service that Brian via Mountain Valley Spa provides is Excellent... and he's helpful and professional.

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    Hot Spring Spas

    Hot Spring Spas

    (36 reviews)

    Wanted to give Tony, Amber and the entire team a 5 star review for not giving up on me . They are…read moretrue to their word and made it right for me on some warranty repairs . Love the hot tub and highly recommend them. Mike

    We regret purchasing from this company and here's why:…read more 1. While shopping here, we inquired about the tax dedications in relation to chronic back conditions. Charlene asked her manager who came out and told us a blatant "no." (I've since looked into this and it wasn't true.) 2. The financing manager told me that the APR was 8.9% if credit was above 700. When I applied, the APR was 10.99% which scared me thinking I fell to an identity theft situation, as we keep our credit score high. The company sent me a credit report which was above 800, where we expected it. I did NOT appreciate him not knowing the financing company's actual rates. 3. Three months after having the tub, we experienced an overheating issue. Called and spoke with Angie who said she would schedule a visit and reach out. She was very nice and informed me She responded with instructions using terms that I was never explained during installation. This was quite confusing to me and I wrote her back explaining how this was frustrating and how I still wanted a visit. Since then, I explored the issue, got instructions from another source and was able to address the issue. I followed up with an additional email with more questions, but received no follow up call. If I could go back, I would have spent more time shopping and selected from another place, but wanted to give local a chance. This company struck out in my opinion.

    Certified Pool And Spa

    Certified Pool And Spa

    (52 reviews)

    $$

    South Reno

    I'm disappointed. I purchased our large spa from Randy and team and have used them for the last…read more7ish years for supplies/service, etc. Had good service and response even though hours and location changed (that happens!). Love our Jacuzzi. Lately though, I reached out for a service and was advised they had made some staffing changes, and the new technician wasn't quite up to speed on a couple things. No worries. I had them drain and waited six months. I have called twice and left three different emails requesting a response...just want some maintenance. I haven't received any type of response either via email or call. That seems unusual for them, and I am concerned. Having said that, will need to call someone else. I hope all is ok.

    It took a bit of time, but other companies weren't even offering repairs without a maintenance…read morecontract. They had a good response time, found the problem, tracked down the parts, and made the necessary repairs to get our tub running as good as before. Ya, a little room for improvement. The service tech had to come out twice, but I'm not taking a star away for it bc he was honest and made it right without excuses or charging us extra. Only star i took away is over communication. I appreciate the quick replies when i reached out, but I would have been more appreciative if they were the ones reaching out to me. Just a little more proactive to keep customers updated. I'd recommend them & would call on them again (I'm hoping not to need their services again though!)

    Righteous Pool & Spa Service - At Righteous Pool and Spa Service Limited, we don't just clean pools -- we restore clarity, balance, and peace of mind.

    Righteous Pool & Spa Service

    (12 reviews)

    Our hot tub was making a racket when it started up...it's right outside our bedroom window…read more Brennan and team at Righteous are at the top of their game. Brennan initially came out to identify that our spa pump was failing. Ordered the new pump, Sam came out and did an excellent job replacing the old one. Had to make a plumbing modification...went out, got the part and completed the job. Spa is running smoothly and quietly. Now, if only the weather would be so cooperative! Highly recommend this team for you pool or spa service and/or repair.

    The owner of this company, who was also the one servicing the pool took pictures of the neighbor's…read morechild in their backyard (which is quite literally against the law to take pictures of someone in their private residence, including backyard without their consent), tried to walk into the neighbor's house and also called the police because the child was serving a ten minute timeout and was whining during it. He didn't respect his client's wishes for him to leave the family alone and was quite literally a hothead. He then continued to disrespect the family when their number was passed onto him and requested a conversation with him. 0/5 stars would be given if possible. The owner is unhinged and clearly has something going on in his personal life he should get professional help for. Would not trust this man around your kids or any neighbors he might think he knows better than.

    Mountain Valley Spa Care - poolservice - Updated June 2026

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