i lived in NYC for 11 years and know the difference between gruff and/or rude customer service. this company is definitely way over on the rude side. the lady at the front counter, (despite the close quarters of the room), wasn't wearing a mask probably so i could experience the full force of her unyielding scowl before i even said "hi". note that i greeted her because she was not offering a word to me. she was exasperated by any question i asked and then refused to answer any more. i'm not sure if "can i order on-line" is an unreasonable question or warranting a deeper scowl and no response. it's not a good sign when you seriously have to deliberate saving $200. with this company or spending an extra $200. and order from a company that you're not afraid of for multiple reasons. read more

I've been coming here since I was a kid now I'm in the same business as my dad, a landscaper. We've been buying material here for years before the new owner was there the most polite guy and the staff was very helpful. Now with this new Owner! Total dushbag and let me tell you why, I was buying material like any other day and while I was paying I was having a conversation with one of the employees while paying not after I payed and says get to work to me and his staff member. So I say that's rude of him to say and as I'm walking out he said it again to (get to work) and shuts the door behind me, this is the first time I have ever felt so disrespected in any place. Total asshole excuse my language but I honestly wanted to hit the guy at this point but I didn't I'm not stupid. He can go to hell with his business. read more

I have a delivery on dicember 3 2020 today between 10 and 12 I don't lied I can prof this with they security cámara..ok this guys call me before 7 when I was sleeping becouse I don't expect the delivery that early I talk to the guy on the office and the driver..I explain him My costumers need to take the cars out before the delivery is on the way they tell me they need to delivery and I tell them I prefer to cancel the order ...Ok this is the problem they make the delivery when the guy is there I get a call from one of my costumers tell me why the delivery is to early..I call the office asking to talk to the guy the person they answer the phone tell me he is busy and I get a call back in 5 min I tell her again the delivery is going to be on the way please call the driver to cancel she says we get a call back in 5 min..I call again 10 min later because I was worry..finally I talk to the guy but is to late he says they need to make the delivery I ask him why they say because we have to..I not sure the name of this guy on this store I think is victor he is to arrogant and prepotent I seen him talk to really bad to he's employees..he don't have a good skills for this charge even if he is the owner of this property...he don't have the skills to treat people...Wherever I going to lose around 500 labor moving this sand I don't feel this is fair for me..we need this company pay me back for this..and I going to bring this problem to the court to small claims form..and get my money back...Please don't go to this place is a lot more places to get material and delivery is about the same even if is a little more far away.. read more

Mountain View Garden Center - Delivery - Nurseries & Gardening Near Me - Mountain View, California

Got a ton of dolomite rock from them for my backyard. Delivered the next day and customer service was great. Communicated to me exactly when they would be here and they showed up on time. Rock prices were on par with the places in San Jose, but the delivery fee was much better. read more

I did not experience good customer service here at all. Plan to take my business elsewhere as they clearly are not interested serving people and generating a happy customer base. read more

Prices are on par with most other garden centers in the bay area. All landscaping materials are non-returnable. What pissed me off is that the woman who worked in the office persuaded us to purchase 4 times the mulch material than we initially planned. We're stuck with 2 feet mulch and time & labor & money wasted. Will never buy from them ever again. read more

These guys gave me an advice as to what type of rockery I should buy only to turn out to be the worst advice ever. Few days afterI head over there anonymously only to hear them say that I have chosen the worst option ever for my base, obviously, since I wasn't buying the rockery from them, then it's the worst and if I was buying it from them, it's the best! Go figure! read more

Limited choice on materials, poor customer service, dishonest. They act like you're getting in their way. Will not give them my business again. Update: Tried South Bay Materials. I was impressed with their very large inventory and selection, but above all else, their friendly customer service. I will recommend these guys to all my friends/neighbors/colleagues. read more

This is a great business. Aside from being friendly, their prices are great and honest. I almost bought a quarter cord of wood from a guy selling from the street for 400.00 and thought to check the prices of the Garden Center. Garden Center is selling the same amount for 170.00! There is a delivery fee of 50.00 but the total is a long way off of the 400.00 quote. read more

I just ordered 1 cubic yard of planter's mix delivered yesterday. I called multiple times before placing the actual order to research my options, get questions answered, etc. Everyone I spoke with was helpful and courteous over the phone. I was able to get same day delivery and was called just prior to the delivery to let me know the truck was about to arrive. I think he was even a little ahead of schedule of the 2 hour delivery window they gave me. I needed the garden soil dumped in a tight space (parking spot) so it wouldn't block the shared driveway and I was worried about phone wires, etc. over the driveway entrance. The driver did a great job maneuvering his large truck and there were no mishaps. I took a photo of the truck dumping my dirt to illustrate my point, but I guess yelp doesn't let you post one. read more

I went there to pick 5 bags of rocks. They were not very busy. They were quick to take my money and they asked if I needed help and I said yes. They told me to go to the rock area and someone would come out to help fill the bags and load in my car. After ten minutes I started filling the bags myself. I found an employee and asked for some help and he yelled to someone else to come help. Ten more minutes went by and still no help. I filled all 5 bags myself and started loading one bag in my car. Someone finally showed and loaded the 4 remaining bags. 30 minutes to fill and load 5 bags of rocks. Had I known I was actually getting no help, I would been out of there in ten minutes. The price was good and the product quality was good. I would not have made such a big deal out of this if it had not been for the super efficient way they collected my money, offering to have someone bag and load the rocks and then not following through after they were paid. Customer service is lacking in a big way. read more

I found great place to get good stuffs that really need for my planting soil mix. Such as sandy loam, mini lava, redwood compost that not available in big box garden center. Recommended!!! read more

I agree that this is a rockery, not really a garden center. And it's great. Maybe I'm weird, but I think it's really fun to wander around this place and pick out rocks. I used to go there when I was pregnant, and the staff was really nice to me - they would come out and do all the heavy lifting while I stood there pointing. Also, there is a nice Summerwinds Nursery right next door, so after you pick out your bark, rocks, bricks or paving stones, you can go next door and buy your plants! read more

I've order 5 yard mini bark at the center and it was delivered the same day afternoon. It was my second time using this place for the material. My gardener who has done this for many years on my house told me that it was more like 3 yards instead. I called the center and they said that I would need to get 2 small bags of it ( if wanted ). I purchased the barks for $412 including the tax and delivery charge. I would never go this place again. read more

Greetings, I am a landscape contractor and have worked almost exclusively in the Los Altos / Mountain View area for over 25 years. During all that time, we have purchased materials from Mountain View Garden Center (including from their former sister store in Cupertino). MVG has recently come under new ownership, and the service and professionalism have increased markedly. It is like a different place. The one complaint my crew and I had in the past was the lack of congeniality of the staff. They didn't seem to care much about their customers or even making a sale. Now we feel like we're going into (or calling) a store that is partnering with us in our goal to provide great service to our customers. I couldn't be more happy with the service, the desire to help, and the friendly attitudes of both the counter staff and their helpers in the yard. I'm sure even they have their bad days, so a negative review might be expected once in a while. But I've found them to be nothing but helpful and concerned; not just concerned about making a sale, but also about helping our projects work out as best they can. I am happy to write a very positive review for MVG and their entire staff. Craig Phelps Los Altos Landscaping Co. read more

We attempted to purchase stone for our project here but left quickly after being yelled at by an employee. We bought our stone at another rockery 11 minute drive away for a better price and less drama. read more

Great service. We bought base rock, bark, and flag stones from Mtv garden center and were very satisfied with the service from the knowledgeable staff and the prompt delivery. We recommend their services and will use them again! read more

Friendly, patient, helpful, knowledgeable. This is a family run business and it is reflected in their personal approach to their customers. Typically, I avoid places that deal with contractors because they have no patience for the do-it-yourselfer. These guys treat all customers alike. After placing a large order for stone, gravel and sand, I was fretting about whether I ordered too much. I called them back up and spoke with Ricky. He helped me recalculate what I needed and rewrote the order on the phone. He repeated several times: "Take your time. We just want to make sure you're happy." From the summer intern (who happens to be the owners niece) to the delivery truck driver, every person I met (including the owner) just seemed to enjoy what they do for a living. And it shows. Can't say enough about them. read more

Attention owner and/or management in charge. We came to this rockery on Thursday to purchase soil, mulch, river stones and brown mossy rocks to renovate our front and back yard, I have to hand it to your business. You do have a wide variety of landscape materials and we were able to find the stuff we had in mind and needed for our project renovation, I will share my good experience first as we were very pleased with the Armenian (Persian) woman behind the counter, Carrie I believe was her name, she helped us figure out the amount of materials we needed, she also gave us some suggestions and advice on how to step by step create our project and for which we were very grateful to her, we also appreciated the fact that she took the time to listen to my wife and explained to us the different types of landscape we could do at our home, we had a lot of questions and no knowledge of what we were about to do, the project turned out beautiful with her suggestions and the advice and we want to say thank you Mountain View Garden Center for providing us with knowledgeable employees, also the gentleman in the yard was very courteous and helpful I believe his name was Ceasar, he loaded all of our stuff in the back of our pick up truck and he filled up some bags for us and loaded them in the cabin as well, he wouldn't accept a $10.00 tip for the help, overall we were very satisfied with the customer service we received from the tall lady and the loader guy, so Kudos to these two employees. Now the disappointing experience we encountered at this rockery was the fact that when we first walked into the office the bearded, chubby man by the corner sitting on a chair was about to fall asleep, he did not get up to help us nor offered to help not even greeted us, he simply observed as we approached the girl, there were the two young hispanic males sporting greased hair they were laughing and having a good conversation time among themselves standing by the side door, the tallest one though kept on grabbing his pants (crotch area) repeatedly and honestly Sir/Madame this was a very vulgar and unacceptable sight to watch, we certainly did not expect to see this while shopping for mulch, what a weird and unforgettable experience that was. We returned yesterday to buy some more rocks and see if we could get more advice from the girl who helped us through our project, but unfortunately she was not in, however we did speak to your employee Jacob, and Madame or Sir owner of this rockery, once again we were dissatisfied with the soliciting services we received from your employee, as he walked in the yard with us, we had asked him what and how much more rock did he think we should buy and his answer to us was "quote that's too much hard work for you guys, give your back a break and relax, I have the experience and can do it for you at a reasonable price, do you want my number?" we declined, we were here to buy more large rocks and possibly paving stones and to get more help answering our questions, but instead we found no answers to our questions did manage to find a pushy salesman ready to get in our wallet instead, this was very disappointing, we felt pressured, after that my wife decided to leave this place and go to onother rockery in San Jose. Other than these bad bad experiences, you have a great selection of mulches, rocks, etc plus a few good employees, but I will not be a returning customer at all! Thank you for the rocks, mulch, la paz rocks and edging pieces we were able to purchase here and I seriously hope you re-think the way you run your business and the way your employees run your store! read more

I went here this morning (Monday), walked around and found the rock I liked, went to the office and was greeted by a very friendly employee. In 10 minutes I had my order processed, paid for, and a delivery was scheduled. About three hours later the rock was delivered. Everything went smoothly, efficiently, and professionally. read more

This place ROCKS!!! big rocks, small rocks, and even sand. super friendly staff that allows you to throw rocks around the yard like you own the place. my friends and i bring a 6-pack on the weekends and have rock fights all the time. bring the kids and build sand castles. it's fun for the whole family. read more

I came to this place to buy landscaping materials for my yard only to leave very dissatisfied with the poor customer service and frowns from the big guy with glasses on when he had to get up from the corner desk, I decided to go up the road instead because while I stood in their office waiting for my turn, he started yelling at the young Latino gentleman behind the counter only because he spoke spanish back while he was helping another guy who was speaking spanish to him, I was disturbed by the fact that when it was my turn he made some derogatory remarks to the hard working loading men right in front of shopping customers, clearly this guy has issues, I was having a good Saturday afternoon until I came to this place, sure thing, they have a large variety of materials, but not friendly nor well mannered staff, I will pass the word to my neighbors not to shop at the mountain view garden center, totally a dysfunctional junction, this place totally dissapointed me! If you want a bad day, then stop by this place. read more

EXCELLENT customer service, they don't oversell, they helped me find the PERFECT products, and they are very helpful. I am the gardener in my family, not my husband. Their customer service is so good that I felt totally comfortable when I went on my lunch break interacting with them in the office and tromping around the grounds in heels. I was concerned that a child might fall and hit their head on the pretty rocks I had selected with sharp edges. They agreed with my concern and recommend river rocks which are a much less expensive product. They even insisted on loading my two bags of rocks into my car so that I would not hurt my back. I am definitely going back to them for any landscaping jobs that require rocks!! read more

I went to the Rockery with my Dad to get some filler for my garden walkway. I was greeted by Jacob, who quickly realized I had never been there before, and he was nice enough to walk me through what I was supposed to do. I had not planned on stopping by here today and was not quite prepared to shovel rocks (in my long dress and sandals) but Jacob offered to help us without hesitation- I would've taken it too if I weren't so stubborn! One note for me personally as a woman, in a seemingly male dominated "store", people tend to assume it's the guy that needs help, especially when I have my father standing next to me; but I'm happy to say I didn't feel like that at all here and it was very refreshing. I would feel comfortable coming back here (especially now I know what to do)! I very highly recommend it to anyone looking for well priced products AND great customer service. Thank you very much Jacob and the Rockery. As someone who works in customer service, I have learned not to expect much from the service side, but this location was polite, personable, and a breath of fresh air. I really hope they're taken care of as well as their customers, because you should know: they deserve it! Thank you for everything, I look forward to coming back, and no nobody put me up to that last part. ;) read more

This place is great. They are so helpful with figuring out how much to order. The delivery trucks came same day and very quickly. The drivers were really accommadating with where to dump the loads. They are less expensive then Garden Supply in Los Altos and infinitely more pleasant to work with. read more

Good prices on products, lower delivery charges than most other landscape material vendors, and a broad selection of items earn 4 stars. But I give 5 stars because of the great customer orientation of Victor, the owner. I had an issue with an incorrect delivery, sent a fax at night explaining the problem, and received a phone call the next morning at 7:30 from Victor himself. He quickly assessed the situation and corrected the problem the same day at no charge. read more

Contractor did not satisfy an open account he created in his name with Mountain View Garden Center and now we are liable for $3000 that we have already paid contractor. If contractor is paying for materials and ordering from this supplier - make sure he has paid his account before taking any delivery. read more

Place us well organized and prices, selection is very competitive. I received excellent courteous customer services. But if you looking for walk up to help you in the yard you might have to wait awhile. Knowing what you are looking before your on site is the better. Delivery is priced well and I can't complain I received everything I needed. read more

Whoever was working would rather spend 15 minutes talking about palate materials to an uninterested customer, than to just check me out for my 3 items. Then I got lip for being there after closing hours. read more

We went to Mountain View Garden Center to look for all the materials needed for a new garden. Kelly helped us to calculate the quantity and provided good tips on how to build a good garden. As this is the first time for us to make the garden, it is really helpful. I would always shop at their place for any future need. read more

Simply awesome place. They have more kinds of flagstone than you can shake a stick at. Bark, gravel, cobbles are all available here. Trailers for hauling concrete are also available. The staff is friendly and helpful. The tall guy in glasses really knows his stuff!! read more

The reviewer who made disparaging remarks about "that tall guy with glasses" was so very, very wrong. Let me explain. I visited this esteemed business the day before Thanksgiving. That very same tall guy rose to attention. His eyes sparkled brilliantly with sincerity and enthusiasm. I was confused and had questions. Instead of talking down to me, he masterfully resolved my problem in a clear and concise way. I was amazed at his command of the English language. He was totally engaging in both wit and charm. Quite frankly, Mountain View Garden Center has the finest customer service in the world and it is mostly due to this Wonderful Man. Most businesses feed you a line of bullshit, but the tall guy was caring and patient, he fed me instead the milk of human kindness. read more