We have been customers of Mt. View Heating for over 10 years. From service to sales, accounting and installation, this company has been the most incompetent and money seeking company that we have worked with in our home. Sales: Because we live in Sunriver Resort, we were price gouged and bullied by an incompetent sales representative who insisted that we purchase a $9000 furnace for our home ( the $2000-5000 units would "not" do). He struggled to answer logical questions and insisted that the new furnace would save us $1000's of dollars in the long run, thus the initial higher expense. Owing to his aggressive treatment of us, we complained to management who were indifferent to our concerns stating that he is one of their top selling reps. Clearly they are rewarding these sales people for amount sold rather then "customer satisfaction". Ultimately, because our older furnace was installed by them, we surrendered to the $9000 unit. We have saved less then $10 a month over the past 5 years!! Absolute ripoff. Installation: The small flu (PVC style piping) that juts out of the roof was left white for over a year and a half despite the multiple calls we made to complain about how terrible it made our home look (we have a grey house with black roof and trim). They would go round and round about how someone was going to come out, then months later say someone did this and that... It wasn't until I threatened them to give a bad review online that a guy finally came out and painted it- over a year and a half later! Accounting: In order to maintain the warranty on our $9000 unit, Mt. View Heating requires one of their technicians to come out each year and service it for $149. If you don't pay them for this service, your warranty is null and void. While this is an obvious racket, I have diligently paid for this service to protect the warranty on my unit. In 2012, I paid for this service by check and they cashed it within 2 business days. About 2 months later, I received a call from accounting saying they were going to send me to collections because I had not paid. I immediately stated that the check had cleared my account, so they needed to go and re-look at their bank records. About a week later, a different account person called and said that she had "lost" my check and she was so sorry, but please send another. I again asked her to go to the bank and research the cashing of my check as I have bank records and Mt. View Heating's stamp on the back of the check. Another month went by and I received a notice that the bill was going to collections, upon which I called and got upper management at Mt. View. Heating on the phone. I was VERY clear with them about all of the concerns I had with the company, and how this was the final straw. She was confrontational and defended her accountant saying that "Sometimes these things happen, and its not always easy to find a "check number in the bank records." I was shocked! I was then very clear about Mt. View Heating's lack of integrity and that I was prepared to go to the BBB. She then suddenly became very apologetic and tried to sooth my frustrations. She then admitted that they had indeed found record of my check and that they were sorry. I was horrified that I had spent hours of my time dealing with such a incoherent management and seemingly shifty accounting. Service: We have had several problems with the $9000 unit! Within the first year a major component of the unit broke and while it was "under warranty" the technician presented me with an over $200 bill for his "time". I was aghast as I had spent well over $12,000 on the unit plus installation and it had not even worked for a year without breaking. We went round and round with the technician, and it wasn't until I had him look at the then still white flu (almost a year later at that point) to get him to "wave" his service fee. Since that time, we have had to call them out for problems, and they always tell me that I will have to pay them $150 up front to have them look at the unit. I am NOT treated as a valuable customer, despite all the money I have given them over the past 5 years. At the 4 year maintenance service, the technician wrote down that the unit was 8 years old and no longer under the warranty, and therefore we needed to pay for parts! When I called management about this they said "He must have looked at the date on the unit, perhaps the manufacturer date?" I firmly stated that they need to have their technicians look at the "installation" date when they determine warranty information as I was again wasting my time following up on their mismanagement in order to avoid unnecessary costs. In all my experiences with businesses, including contractors, manufacturers, and appliance companies, I have NEVER dealt with such crooked and incompetent employees as with Mt. View Heating. I would NEVER recommend this business to anyone for any reason! read more
