OUTSTANDING people, products and service at the Vacaville Movado Co. Store!!! I can't say enough good things about the Manager Jess and her team...Laura, Sabrina, David, Cheyanne, Rayzalyn and Aileen. Each one has gone above and beyond to insure that each of my Movado buying experiences has been fantastic! I stopped by about 18 months ago and purchased my first Movado. Because Jess and her people have been so awesome, and Movado crafts an amazing watch, I have become somewhat of a regular. I now stand at 14 Movado's and counting... David said it perfectly, Movado is the 'Porsche' of watches. What he meant by that is simply, Movado watches are beautiful in design, quality, durability and craftsmanship, yet they can be worn everyday! I absolutely agree. Making the experience even better is that at the Movado Co. Store, you can find incredible deals! Deals of 30%, 40%, and 50% off retail!! That's no joke. I routinely find that a watch I've just purchased is selling retail for twice as much as I paid. If you love beautiful, well crafted and high quality goods for a steal, with service to match...you need to check out Jess and her crew in Vacaville!! No...I'm not being paid, I'm not a bot and I have nothing to gain by this review. Just telling you of my wonderful experiences. I wish I was treated as well, at other stores, as I am at the Movado Co. Store in Vacaville. (They also have a store in Livermore.) All my Movado's have come with a warranty and a beautiful display box with original tags and any links removed for sizing, placed in the box. Oh, and a nice Movado bag to carry out. If you like watches yourself or looking for a special gift, definitely stop in to see Jess and her crew...tell them Marty sent you!! :) P.S. They also carry Concord, Hugo Boss and Coach... read more

Movado Company Store - 13 of 14...The 4 in the middle of the bottom row are automatics. - Watches Near Me - Vacaville, California

Went in to remove a couple of links from my new watch and the person that helped me was very patient and didn't let me leave until I was satisfied with the sizing of the watch band. She was very helpful. read more

The woman will show you watches based on appearance. First time there. I will not return. I'll be purchasing the watch I fell in love with today at the Movado in Livermore and chose not to buy because I was treated as if I couldn't afford it lol. I thought judgmental people was a thing of the past. I mean it's an outlet lol Loss of business and commission. read more

Came in today to buy a watch to wear to work. Absolutely the worst customer service. The rudest acting manager. Any questions were answered with such attitude, it was an awful experience. Tried to tone it down by talking to her kindly in the beginning, but didn't help. Awful awful awful. Will never be going back solely due to the people who were working today. read more

Rude salespeople. They stare at you instead of doing their job which is to sell. Stay away.

My husband and son just came back from this store to get my son a watch for his birthday. The gentleman working there was extremely rude to my family. He repeatedly asked my Husband if he knew "what kind of store this is?". My husband explained to the man that he was very aware of what type of store it was and further explained how in May, that gentleman helped my husband purchase a watch for me. Even after that the man continued to ask "are you sure you know what kind of store this is?" Within the past 4 months, we have purchased 4 watches from this store, 3 within the same day. The ladies that helped us originally, were phenomenal. Because of their service I knew I would continue to shop for watches at this store. After the experience my family had today, that will never happen again. I don't know if the type of clothes, hair style or skin tone is what prompted the gentleman to behave the way he did but it was unwarranted, unnecessary, degrading, rude and just flat out disgusting. DO NOT SHOP HERE. read more

Very poor customer service. I live a few hours away and was promised that the store would ship my watch back to me after the battery was replaced. They called and told me it was ready and they would not be shipping it. I would not have left the watch with them had I know. Will not go back to this location. Very unhappy customer read more

Indian lady that works there is very unprofessional and extremely rude. Not sure if she's the manager but the whole time she kept talking about how cheap and bad quality the watch I purchased from there. read more

Wonderful staff. Quality customer service. Amazing products. A gentleman named Diego was extremely helpful helping me compare watches I like. I wasn't from here and it was a blessing. read more

Excellent service Of course when you look young people don't take your serious, but I did come back as promised... Can you imaging the look on their faces when I returned 4 hours later. Carl provided me with the best service. He answered every question I had and we had a great conversation! This was my first time buying a Movado watch and it was worth it. Setting: Quite big, I came on a Wed so it wasn't too busy. They have more than just Movado watches, they have coach and Tommy, etc. I will defiantly come back when I'm rich and famous. read more

Called to inquire about a specific model and price. Jessica informed me that there was a 50% off the MSRP and an additional 15% off. She held the watch to ensure it would be there upon my arrival with the evening staff well prepared and updated on this potential purchase. The 2 year Movado Warranty is included and the price point is less than any sale at Nordstrom, Macy's or authorized dealer in Sacramento. The thought of an online purchase and not receiving an authentic timepiece was resolved by purchasing from this store. Customer service is attentive and with full disclosure of the no refund policy after purchase but will exchange within their policy. Great experience which compares to shopping at other fine jewelry stores. read more

Asian Discrimination! My wife is the most gentle, loving soul that has ever walked the face of this earth. She engages in charities and goes out of her way to bring stray cats and dogs food. They have banned her from shopping at their store! She came home from the outlets today all upset about them just telling her outright to get out of their store. I called and spoke with a girl named Hannah who said yes, she kicked her out because her staff feels threatened for their lives (literally what she said) because 6 months ago my wife got upset at their no return policy and cried in their store. Her native language is not English and she didn't see the asinine signs that say all sales are final. She accidentally picked out the wrong pink watch and on the spot wanted to exchange it for a less expensive one. She even said she would eat the difference in price and they would make $$$ for doing nothing. Nope, they are very rigid about their policy. Their lack of basic customer service is appalling. What is interesting is that the next day I went in (a white man) and bought more watches and had no issues. This business has made trouble for a family who is trying to support them. How unfortunate... read more

Thank you for fixing my watch band, quickly, for no charge. No hard sell for a new watch but efficient and kind people. I felt safe with the mask requirement and the temp taking as I entered. Thank you Dave and Wei! read more

I have been going to this store for years. They have always found what I'm looking for. They try to help me in every way. No pressure sales Helps me to look decide in a couple of days and come back to buy. I have always found what I need for birthdays and Christmas. You cannot go wrong shopping here. They can beat almost everyone's prices. read more

Beautiful timepieces, jewelry, etc. Not so beautiful staff with their constant vulture-like qualities. Each time I stop in front of the store, I always determine whether it's going to be a vulture-free day or not. Good thing I'm not a rotting carcass! read more

Buyer beware Movado does not accept returns no exceptions. No matter if you purchased it 10 min ago or 2 min ago they absolutely will not return your money. They will not inform you before you purchase your watch. They will only point at the small sign and look at you like your crazy for even asking. I thought Mavado was absolutely one of the best companies but I was wrong. Even their employees think that Movado is wrong for having that policy. They would change it if they could but all they can say is not up to them. Shame on you Movado you should listen to your employees and your customers. 1 star for the employees they're awesome people. You have been WARNED avoid Movado outlets. I would recommend Kay's Jewelry for purchasing they have a 30 day return policy and the latest watches out. Movado outlet does not :( read more

-You will get prejudged -Don't give them your phone number because they will call you to see if your still interested in a watch (which I thought was annoying.) -I did purchase a higher end Movado. The free extra links had to be shipped to my home, then I had to bring the watch all the way back to Movado to have it added. -Service definitely went down hill once they had my money. -Watch looks great and was cheaper then department stores. read more

We popped in to ask if we brought in a watch, would they be able to fit it, because my boyfriend's watch is too big for him. Working was a caucasian/asian lady with black hair; she looked at us like we were stupid and said uh, what kind of watch is it? He said he wasn't sure the brand. She said, we only do Movado. My boyfriend asked if she knew anywhere around here that would do it, and she looked at him like he was dumb again and said "try the mall". There was no one else in the store and she was leaning against a wall when we walked in, so she obviously wasn't too busy to help us. Try putting a smile on your face and be nice to the people trying to bring you business, rude. read more

Excellent customer service and great prices. The selection various differently on every visit but there are always tons of great watches. I always enjoy going here to see what new styles they have read more

I bought a watch and as expected I was given every answer that I asked. What really made me excited was that after one year from when I had purchased my Movado my battery died. I expected either a hassle or to pay some good money to replace the battery. They took the watch into the back. They brought it back to me with the battery not only replaced but they had cleaned the watch itself. I had been charded from 80 to 100 before for other watches at other places. I was happy with there work ethic and service. I will and have shop there again. If you think you can by a Movado cheaper on the internet do it. But from my experience they can usually beat the prices and they will always be there to take care of you. I have bought these personel time pieces for family members. They are timeless and will last forever. I thank you again for your professionalism. You do not have to be rich to buy here just smart. Kevin Kaufman read more

Regardless of watch quality and inventory etc... I'm giving 5 stars for the staff. We walked out with 2 new watches and never felt pressure or judgement from staff. I even went back later for resizing and they were so polite and accommodating. And quick! Even gave me water while I waited all of 2 minutes. I just really appreciate their customer service. read more

If I could give negative stars I would. Quality of the watches are great. However, the staff and even the general manager are not the best with customer service. I purchased a watch 2 weeks ago and was told I would receive 50% with another 20% on top of that. Now, being the logical person that I am, I assumed that meant 70% off the original price. So, when I was told that, I asked the employee, "So that means I'll pay around $300" for a watch that is originally $995? I got a firm "Yes." I paid and then after exiting the store and walking about 4 or 5 stores down, I took another look at the receipt because what I paid did not look right. The sale ended up being 20% off of the half off price. So, I went back and explained what happened. But, I was met with a "I'm sorry, there is nothing I can do now and we do not do returns." I called corporate and spoke with the general manager Dave Bansal who told me that "in his 13 years, I'm his second complaint ever." We talked for about 5 minutes and when I went to speak again, he cut me off and said "Have a nice day" and hung up. Possibly one of the worst experiences I've had with a retailer. DO NOT SHOP HERE! read more