Alana was.wonderful! My face feels renewed. Definitely going back every 6 - 8 weeks. Great…read moreexperience!

DO NOT BOOK WITH THEM!!! I had to cancel my appointment for work scheduled problem DAYS before my…read moreappointment and they have not sent my refund. I emailed them and they did not respond.

I scheduled a 120 minutes custom massage. As I entered the room, I smelled burnt…read morerubber/electric/bread. I asked if there was a restaurant nearby where the smell could be coming in. I was told there was a domino's pizza next door. I changed and laid on the bed. The smell intensified. After a few minutes, the masseuse stopped to remove the crock pot that warms up the stones. The smell was the crock pot burning. The masseuse then asked if I wanted an essential oil to diffuse the smell. The masseuse opened the essential oil. I should have asked for a different room as I am sensitive to smells, but I didn't. The smell was alarming and concerning. The massage itself was nice. The masseuse was a very nice woman. Since I booked custom massage through ClassPass, I wasn't asked what customization I wanted.

Let's set the scene: You wake up the morning of a work and travel day with a horrendous crick in…read moreyour neck. You go to work for the morning, drive an hour to the airport, and then sit in the most perfect posture possible to not cause further pain for, not one, but two delayed flights. When I tell you that Dylan and Balance Massage saved my entire trip, I mean it wholeheartedly. My sister was so glad to see Dylan had availability to save my shoulder and neck, because she is fully aware of how I get when I have muscle pains. I booked a 90 minute hot stone massage, and Dylan put in WORK for all 90 minutes. As an avid massage enjoyer (I have held memberships with different massage therapy companies for the past 5 years), I truly believe this was the best massage I've ever had. I mentioned to Dylan that I get massages every month and that I would definitely need the deepest tissue massage possible - he delivered from the first minute to the last. Especially with 90 minute massages, therapists need to take a break from the deep tissue and work on hands and feet and other more gentle spots. But Dylan understood that I needed my neck and shoulder to be normal again and mostly focused on my problem areas for the entire 90 minutes. I wish this was my primary massage spot, but I will absolutely be returning the next time I visit Fort Mill!

This was a beautiful and restorative experience. I am a mental health therapist, and found this…read moreexperience to be one of the most healing opportunities I've engaged in some time. My mind was wondering at the start, but I soon settled in. Each sound brought about a different experience somatically. I recommend all to try.

What a hidden gem right in Rock Hill! My friends surprised me with a sound bath for my birthday…read more All 5 of us had the most relaxing experience in the calmest and serene space. I highly recco this place if you just need a moment to block out the noise and let go of the stress. The website was helpful with tips (bring a pillow) and be prepared to chill at the highest level.

My stylist of 8 years recently moved to Salon Naman, and I couldn't be happier with her choice. I…read morewas impressed by the reception I received; I felt like I had been a valued client for years. I also purchased Kerastase Densifique mousse while there, and I am delighted with the product. My fine (but full) hair has never looked so good, and I have never had so many compliments. I am looking forward to my next appointment.

Fantastic Salon!! I called to schedule my daughter a new client haircut and was able to book an…read moreappointment with Summer on the same day at a convenient time for me! Convenient location, friendly staff, clean and inviting atmosphere. Summer was on time for my daughter's appointment, she took her time and made my daughter feel comfortable and most importantly my daughter loved her haircut!!! Summer also suggested some products much needed for my daughter's hair! We already booked her next haircut appointment and would highly recommend this salon!

Great massage as always! Jed and Anna both are top notch!…read more The website is very informative and the scheduling is quick and easy.

Normally, I would not complain but on March 24th, I had a massage, and sad to say it was the worst…read moreI have ever received. This is the only place I go to get a massage. The person who did the massage clearly did not look at my chart because the person messaged me in areas I never get massaged by anyone else ever. When I arrived I made it clear that I wanted to just relax for my 90-minute massage. In the beginning, the massage was great but I was put into stretches, touched in areas I was not comfortable with, and comments made to "you can relax, I haven't dropped anyone all day". As I tensed up the person only got harder and ended up leaving bruises on my arms. I left there in worst shape than I arrived. I am saddened to say I will not be back and will not recommend this salon as long as this massage therapist is there.

Huge waste of time and money. Tech had Zero experience. Front desk wasn't helpful. Contacted…read moremanagement and they refused to make it right. Will never be back or recommend.

I am waiting for a gift card credit of $90 due to me For an overcharge on 12/17. I have followed…read moreup three separate times since then and it still not been resolved. The manager called me after posting a negative review and promised a credit for the error. I am blown away that they don't care at all about their word or their reputation. The therapists at this location are fantastic and are likely being harmed by the lack of management and care at this location.

After buying 3 sets of couples massages for Mother's & Father's Day back in 2023 and none of them…read morebeing used and expiring, I finally got to experience Annie's spa for myself when I bought a couples massage for my boyfriend and I for Valentine's Day. We got to the room and stripped down and had an alright massage. The ladies would ask us our preference for the massage and I needed it softer at times and harder. We were also given the lavender oil option for $10 more to which we declined as the regular oil sufficed. The downside is there was no hot stone like I'm used to getting and the ladies talked to eachother laughing for probably about 10-15 minutes of the whole massage. Sometimes they would whisper but I wanted to relax and just hear the sounds of the music. The massage oil was also on the other side of the room instead of them having it nearby so they would have to stop at times and walk all the way over to reapply. We still tipped them $20 each but next time I would do single massages to avoid conversation during my paid time. I'm glad I could finally stop by and experience it after always driving by it my whole life but for the price I could get a better massage in New York.

Fabulous Massage. My wife and I did the couples massage and were very pleased. Definitely will…read morereturn.

GONE. This place…read moreclosed without warning or notifying existing clients. I had an appointment Friday afternoon and showed up to locked doors. They did however let me confirm my appointment on Wednesday. They were great when they were open, but this was very uncool. Bad form, Lonnie. Bad form.

Pam is a professional. My facial was so relaxing and the bit of massage on the shoulders and neck…read morehas me wanting to set up a regular massage with her soon too! Lovely quiet space to zen out when you need.

Customer service is amazing, I love the setting of the room and the lights! The people there are…read morereally nice, and they even offer you drinks to greet you! My barber, Anthony, always takes his time and offers me different products of which one to take. He is very supportive and talks to people to start up a conversation. The bathrooms are kept nice and clean, and the floor is nice. I would recommend this for guys and girls. As they have options for both of them to use, amazing. -Jake

I have been going to Jim for quite a while now, and I can confidently say that no one does…read morepedicures like he does! Every visit is an absolute treat, and my feet have never looked or felt better. Jim pays incredible attention to detail, ensuring that my nails are perfectly shaped, my cuticles are well-groomed, and my polish is flawless every time. Beyond just the aesthetics, his pedicures are truly a rejuvenating experience. The exfoliation, massage, and overall care he provides leave my feet not only ready for the summer and sandals, but the winter in closed in shoes .... especially boots. The salon is always spotless, and he takes hygiene very seriously, using high-quality products and sterilized tools. Not only is he exceptionally skilled, but he also makes every appointment relaxing and enjoyable with his professionalism and warm personality. If you're looking for the BEST pedicure experience, look no further! I highly recommend Jim to anyone who wants top-notch care and beautifully polished toes, and did I mention he also does manicures.