I work in the hospitality industry, so I chose this company based on positive reviews, hoping for a…read moresmooth experience on my big day. My now husband and I paid all vendors and services in advance specifically to avoid any stress or payment issues on the day of and yet, exactly what we were trying to avoid happened. While I was taking last-minute pictures before the ceremony, my bridal party tried to board the bus and were not allowed in. Then, the driver started asking my friends and family for money. People were calling my husband, who was already waiting for me at the church, while this chaos unfolded. Eventually, they came to get me, and while I was showing my phone to prove payment, my friends and family kept offering money as if I hadn't paid. After I sent a picture of the receipt to the manager/owner, only then were we finally allowed on the bus. This entire scene was embarrassing and stressful. Once inside, there was a very explicit video playing on the bus TV that I honestly thought was p__n completely inappropriate, especially since there were kids present. This added to my stress and made me late by a few minutes, leaving me no time to relax before walking down the aisle. After the ceremony, the champagne included in the package wasn't ready when we came out. The best men had to go back inside the bus to grab it, and when they asked for champagne glasses (also included in the package), they were given red solo cups. A family member decided to skip the toast altogether, and we left feeling disappointed. On the way to the venue, the driver suddenly stopped the bus in the middle of nowhere, right in front of a parked truck. We were all freaked out not knowing if the bus had broken down or if something worse was happening. There was zero communication from the driver, which made the situation even more unnerving. I called the manager on Monday to discuss everything. He downplayed the issues, saying it wasn't a big deal since we still got from point A to point B. He did assure me the video wasn't p__n but a "kinky music video," which I appreciate him clarifying. However, for everything else the payment confusion, the inappropriate video, the champagne fiasco, and the random stop he insisted it wasn't a big deal. Honestly, this was a hugely disappointing experience on what should have been one of the happiest days of my life. I do not recommend VIP Limousine, Inc.

I was skeptical after reading a few reviews and after a few more comparisons I moved forward with…read morebooking and glad I did. I received a confirmation call the day before and the driver was prompt. I mean pulled up at exactly 6am and got us to the airport ahead of time. The hummer was spotless...perfect! There was one thing....I was told my remaining balance would be a certain amount but the driver actually charged an additional $20. I didn't let it get it to me...I just took the $20 out of the tip. All in all, I would use them again.

I can't say enough good things about this company. I started by requesting a last-minute quote…read morethrough Yelp. Excellent Limo came through and picked my family up in an SUV to go to O'Hare the next morning. The driver (Sebastian) was prompt, friendly, and patient with my kids. On the way home, I bolted awake at 3am realizing I had forgotten to send our arrival time. I texted at 3am Eastern and Eugene not only replied, but accommodated my demanding request for an SUV that afternoon. The return driver, Bogdan, was also professional, courteous, and prompt. Things that were above and beyond were the cleanliness, the professionalism, and the responsiveness. Cannot say enough good things. Thank you!!

Reached out to several car service companies and Excellent Chicago Limo not only had competitive…read morepricing but their service was...excellent! The owner, Eugene responded in a timely manner and was helpful in answering all of my questions. My friends and I booked a one-way ride after a late night music festival. I was initially nervous whether the driver would be able to find us in congested traffic with road blocks amongst a sea of people, but after receiving his call we found each other fairly quickly. My friends and I felt like rock stars as we piled in and pulled away while most everyone else were waiting around for their Uber...if they were able to find one. The SUV was very clean and our driver, Vitale (sp?) was professional and friendly. When there was a song that we liked, he would turn up the volume but if we wanted to talk to each other, he would turn it down without us asking. Very attentive! We reached our destination safely and he gave us a warm and courteous farewell. I was pleasantly surprised when Eugene followed up with me to ensure we enjoyed our experience which we absolutely did. My friends and I all talked about how glad we were to have booked with Excellent Chicago Limo and how great Vitale was. Highly recommend this company!

We have used Black Car several times now and appreciate the prompt, professional service. We have…read moremade them our go to for airport transportation.

Outstanding service! I accidentally booked my pickup for 11:00 PM instead of 11:00 AM and didn't…read morerealize it until an hour before landing. I messaged Dan from the flight, and he managed to have a car waiting for us as soon as we stepped out--zero wait time. Huge thanks to Dan and the team for saving the day!"

I see this company has very high ratings on Google reviews and Yelp. That's why I booked with them…read morefor a ride to Midway. It's the first time I booked a car service without talking to a live person, but decided to pull the trigger. They send automated texts and emails, including the name and phone of your driver. I tried calling and texting them the day before just to be sure everything was set up, but they never called or texted me back. Of course, the next morning the driver is nowhere to be found, so I call him and he says "I told Grid yesterday I couldn't pick you up". I call the service and they start scrambling to figure out what went wrong. They call me frantically with some BS story that the driver went to the wrong address. The. They said they had someone on the way (20 mins away). I told them to cancel it and I just ordered an Uber, which arrived in 10 minutes so we could make our flight on time. I'm clearly in the minority here, given their ratings, but you don't get more than 1 chance to let me down for something like this. They still have not emailed or called to acknowledge cancellation of the return pickup or to apologize for totally screwing this up. All these guys seem capable of doing is sending automated emails and texts. We're never using these guys again.

Always reliable on time and a classy business. We have used them for wedding and airport…read moretransportation. Always very nice and accommodating.

Our trip was from West Dundee Illinois to Branson Mo..Jimmy Puckett our driver was so amazing! Not…read moreonly did he do an excellent job driving , He was so considerate and beyond helpful to all his passengers. He helped everyone on and off the bus, held doors open (even in the pouring rain) handled everyone's luggage, even holding our carry ons so they wouldn't get wet on the pavement. We had music and movies playing and Jimmy even tolerated our singing! There is something I would request from the company ...for long trips such as ours, you need to have cup holders and trays installed!! Plus your seats are not meant for long distance trips. They were pretty uncomfortable. My 5 stars that I gave your company goes to our driver Jimmy!

Went down to the Illinois university's for a trips with the bands oh my did I not get home for a…read morewhile. We left the place at 8 it's only like a 2 hours drive but the bus broke. Driver Didn't say anything just sat on his phone while he "waited" for mechanic. It took 3 hours for a mechanic to come and the guy didn't even fix it then we waited an hour for a replacement bus. By the time I got home it was the next day. Got home at 4:15 am I have never been more tired but it was a decent ride. Wish it could be a little faster

We booked a 29 passenger shuttle for our son's wedding, to transport guests to and from a hotel…read morenear O'Hare. I always talked to Chris....he was patient and accomodating. The rate was very reasonable for three runs to and from the hotel. Chris also came through when we had a last-minute cancellation from a different vendor, taking the wedding party back to a different location in the city. They picked up this extra trip with a minimal charge! Chris and the driver were very quick to pick up our phone calls, and very pleasant and understanding when we talked to them.

We have used this company for church and personal travel, plus a friend used them for her wedding…read more The buses are always clean and the drivers are always polite and dressed all spiffy. I wouldn't use another coach company!

Amazing service from start to finish. Easy to book, on time drivers, and great customer service…read more We will be using you again!

The late night pick up was great. There wasn't too much of a wait as the airport was extremely busy…read morefor that time of day/night. I would recommend using this service to my family & friends. I was traveling with cousins and one of them used this service as well as she was very pleased with her transportation; and the cost for the ride was exceptional. One service wanted to charge double to what P & B Custom Transportation charged. The drawback is there isn't a way to pay the driver with a credit card. However, that is my only complaint.

I utilized this company for my travel between ORD to downtown and the experience was wonderful. The…read moredriver was on time, friendly and courteous. The ride was comfortable and clean. I would not hesitate to take on this service again once I return back to the windy city. Thank you P&B transportation. -Brian