We went and I was going to buy a car but then my fiancé said let's wait, we were looking at numbers…read morebut didn't get any further than that. My fiancé told me to wait so we pulled out. It got tense between my fiancé and the dealer. I was extremely uncomfortable and I asked for a card and left. For the condition of the car it wasn't really worth the price. Glad we waited and my fiancé was with me. A few days later from a lady saying she wanted to talk because things got "wonky"... no things got uncomfortable and rude. I would not go back.

DO NOT BUY OR SERVICE A CAR HERE. I've had a nightmare of…read morean experience with Bill Dodge. I bought a used vehicle from them in November. They put a brand new inspection sticker on it the day I bought it, and assured me that it was safe and had been throughly checked over. When I went to pick the car up, the gas tank was empty. I had to go back inside and ask them to fill the tank so I could get home. When I left the lot I immediately noticed that there was a noise coming from the steering. I took the car a few days later to a local mechanic to get looked at, and they identified that the whole steering rack was broken, and needed to be replaced. They had me get in contact with Bill Dodge, as they had illegally placed an inspection sticker on an obviously unsafe car. I was given the run-around by scheduling, ignored, and sent to voicemail boxes that are not checked. I finally got in contact with my Salesperson, who helped get me scheduled to have it fixed over 2 weeks later. Meanwhile, I was unable to drive the car. When I dropped the car off they assured me that it would be done that day, and that I wouldn't need a loaner, and when closing time rolled around I called to check, as I had heard nothing from Matt (the service manger) all day. He told me the car would not be done, and that he's probably have it finished the next day, which left me scrambling for a way to get to work. When I picked my vehicle up, I found that they had not taken the time to put up the windshield wiper blades correctly, and they were broken from being pulled up from the outside of the car. I had to replace those. I also found that my car was making a new rattling noise. When I reached back out to Matt, I was dismissed again, although he did state that they may have not properly secured the subframe of the vehicle. I am beyond frustrated at the complete negligence, incompetence, and rudeness I have experienced throughout this whole process. I will not be taking the car back to be fixed, as I am not sure that they are capable of doing so. I do not think that I am alone in my experiences, as when I went to buy the car, there was a brand new truck that was sitting out front missing a wheel, as the service team improperly affixed it to the vehicle, and the new owner lost the wheel down the road. Edit: They are claiming in their reply that Matt is working to fix the issue, and he is not. He only offered to pick the vehicle up if it is local, and only after I posted my review. Before that, I was brushed off entirely.

This is the second time I've bought a car from Carmax. I love the people at this location. They…read moremade me feel very comfortable, they were very knowledgeable. I would highly recommend anyone who's looking for a car go here.

Felt we were victims of a bait and switch operation. We had a convertible which the top didn't…read morework, and we included in that in the detail we put in online. We received a $2600 offer. We got there, and they knocked it down to 1500 as they said, we never told them the top didn't work. We drove 120 miles round-trip for that!

My wife and I have been going there for years and both of our cars have some age and mileage on…read morethem. Horsepower always been there to help, the nice thing about them they will tell you what you need to repair your vehicle and what's coming up for repair. They never try to oversell or pressure you. Always great Service and at a great Price along with great People, so the next time you are in the area stop in and say hello to Bonney and Bob and Steve. They will treat you Right.

We are very satisfied with the work done to our service van…read more We really needed a brake job, on a tall Transit van, Stopped in because they are next door to our new location and have a high overhead door. The estimate was accurate, communication was very good with other issues found while working on it, the van was returned on time and cleaner than when we dropped it off. This was our first experience with Horsepower, we found them to be very professional, knowlegeable and accomodating. thank you

My disabled sister and I went to Youngs to look at a vehicle for her and they had just the right…read moreone. Steve Jr and Sr took good care of us both before and after. We can highly recommend them they honestly want to find and sell good used cars to their customers. That's not easy to find these days.

READ THIS BEFORE HIRING A DETAILER!!!!…read more Ive used a company in Cape Elizabeth not long ago I was so unhappy with the job they did and at $275 It so dirty. That experience almost made me not want try anyone else. Lucky for me I stopped and talk to the owner Steve at Young's Auto. His direction to what I needed was flawless. His price was comparable, and trust me, Pay extra and have him buff out your headlights. They now look brand new again. I'm not gonna lie my truck was a disaster, my carpet disgusting but Young auto made my truck look like it just rolled off the lot. #doublebuff

we had a great experience here and Corey our person was amazing! I highly recommend Coreyread more

My 2024 Tundra has been with Berlin City for the past 4 months. I was told thay it needed a new…read moremotor. They never drove my truck to duplicate the issue and I have the paper work and pictures to prove that they didnt even drive the truck. They strung us along for 4 months with no answers. We picked up the truck the other day and the engine went out on the truck. They strung me along and thought things were OK just because they gave me a loaner. Communication would have gone a long way. Not only to me but also to corporate. Actually driving the truck to duplicate the issue would have been beneficial as well. I recommend no one using Berlin City Toyota of Portland. They are useless and will string you a long with story after story. They are not as helpful as they claim to be and will lie to you. BUYER BEWARE!

Update. Gave 2 more stars because they reached out and credited the brake cost. Still have issues…read moreto work out. I got the van back and unloaded it at a local dealership. Drove it home, about 10 miles. It's smoking from under the hood. The next day I work on it for several hours. Found several bolts loose. oil cooler, valve cover, broken dip stick and the top motor shroud had no bolts. It's now at a local dealership and they are searching for the oil leak. Thankful for you guys working to make it right but still not there yet.

Thank you for taking time to respond to my complaint…read more I disagree with you. I have documentation for everything that occurred during my experience with your company. 1. Although I agree, I did not purchase this recent Black Jeep Grand Cherokee from you, your records will show that I purchased my previous White Jeep Grand Cherokee from you - which by the way had the same engine failure and was traded in for the Black Jeep. This is why we decided to purchase the very expensive extended warranty when we purchased the black Jeep Grand Cherokee. Prior to this incident I had a reasonably good experience with your service department which is why I chose to use your dealership for our repair. I was not expecting to be without a vehicle for almost 6 months. Your records will also show that we purchased a Jeep Wrangler from you previously. We definitely will never purchase a vehicle from your dealership again. 2. I'm not sure what you mean by how you "attempted" to help us on multiple occasions. I still have the entire text thread from your technician. The only guidance we got from your company was to contact corporate directly to find out where the parts were. Stellantis was of no assistance, they just gave us the run around. I have all of the emails and voicemails that show I got the constant run around from corporate and from your company. It wasn't until I sent a certified letter to your higher ups that I was contacted by your management with no real resolution. 3. I completely understand that you had to work through the warranty company's requirements. However, that doesn't excuse how your company handled this entire situation. You absolutely do not offer loaner cars(which would have been a pretty reasonable solution), sure you offer discounted rentals($40 a day, but an unreasonable option at $1200+ a month, more than the monthly payment on the vehicle you had in your possession for over 5 months while I was still making payments on that vehicle to avoid defaulting on the loan), and no other options or alternatives were offered. 4. The lifters in fact did finally come in, and it was determined that a brand new engine was ultimately needed. We then had to wait longer for a new engine to arrive. When the vehicle was finally repaired, when we picked up the vehicle the oil light came on before we departed. My husband directly asked the technician if they put oil in the new engine, the tech brushed it off and laughed, to which he said of course we put oil in the engine, then proceeded to reset the oil light. We drove the Jeep from Westbrook to our home, and the next day to work when it started making unusual sounds in the engine. After checking the engine and the oil spigot for oil levels in the engine, the spigot was dry. I took a video immediately and I sent the video to your service department and immediately had the vehicle towed back to your service department. The jeep was returned the next day with no real explanation as to why there was no oil in the engine. 5. I'm not sure what significant portions of the repairs you absorbed since this repair was covered by the warranty. But I do know that my business suffered losses as a result of this vehicle being out of commission for such a long period of time. The cost of insurance, the cost of paying for a vehicle we had no access to, canceling clients, increased payroll, lost time chasing parts down for you and other expenses directly related to loosing access to the vehicle added up to a substantial loss. Instead of showing a little empathy or taking accountability by offering to make things right for the most recent experience we had with your company, your response is "well it's not our fault, we suffered losses too, we wish you well." You are taking zero responsibility for your company and the company you represent. It is unfortunate but after this experience and having owned many Jeeps over the years, we will never buy another Jeep again and we certainly will never buy any vehicle or service a vehicle with your company.

I was very fortunate to find LexConnection. My Lexus radio system was not working properly for over…read morea year. During that time I took my car to a Lexus dealership in an effort to fix the issue. They looked it over, installed updates and charged me for their services but on the way home from the appointment, the exact same problem recurred - nothing had been fixed. I subsequently called multiple businesses who stated they did not/could not deal with the Lexus audio system. That's when I found LexConnection. One of the team members - Cody - reassured me that they would be able to find a solution and scheduled my appointment. When I dropped my car off, the problem was quickly diagnosed: I needed a new radio control unit. Cody made numerous phone calls - both to dealerships and to used parts suppliers - in order to get me the best deal on the necessary part. He then called me and laid out my options. When I dropped my car back off for repair, LexConnection provided me with a car rental and kept me informed along the way. I've had my car back for almost a week now and the radio works perfectly. LexConnection made the entire process such a seamless experience and I am so grateful. I would 100% recommend this business to family and friends.

We have taken our Lexus and Toyota vehicles to Lex Connection for many years. The lobby is clean…read moreand comfortable. They always have drinks and candy for those waiting while their repairs are completed. The staff is knowledgeable, professional, and very pleasant. Having no mechanical knowledge myself, they go to great lengths to make sure I understand necessary repairs. The cost is ALWAYS significantly less than dealership prices.

called and got an estimate, same day appointment, only about a 30 minute wait and the price was…read morereasonable. the mechanics were very straightforward with me about what could be done. they had Apple Pay and took credit cards.

Super kind staff, when we got a flat at 3pm on a Saturday they had us in for a consult. They…read morecouldn't replace the tire on the spot and the hole was too big to patch but they gave us everything we needed to make a diagnosis of the problem and advised us how to get home safely on our spare. They wouldn't even let us pay them for the time. Thanks for the care Sullivan Tire