I had a great experience with Eric. He came out in less than hour of my call, and after I explained the issue over the phone, he already knew exactly what needed to be done. Communication was excellent from start to finish -- their texting system sent appointment reminders and even let me track when he was on the way. He was very respectful and professional, even putting booties over his boots before entering my house. On top of that, the pricing was much more reasonable compared to other companies I contacted. Fast, responsive, professional, and fairly priced -- I would definitely recommend them!! read more

Step By Step Heating and Air Conditioning - Heating & Air Conditioning/HVAC Near Me

Our HVAC condenser unexpectedly caught fire and required immediate repair or replacement. I contacted four different HVAC companies for assistance, and Step by Step Heating & A/C stood out from the very beginning. Eric, the owner, was exceptionally responsive--I reached out on a Sunday afternoon and received a reply within ten minutes. He even offered to come out that same evening to assess the issue, although I opted for an appointment the following morning since only one of our two condensers was affected. Antonio, the technician, arrived promptly the next morning at 10:00am and conducted a thorough assessment of the system. He took the time to explain the issue in detail, outlined several repair options, and provided clear recommendations. Since this was our first experience dealing with a major HVAC problem, we greatly appreciated his patience and willingness to educate us throughout the process. After receiving a very reasonable estimate from Eric, we decided to move forward with Step by Step Heating & A/C. Both Eric and Antonio were honest, professional, and focused on providing the right solution rather than upselling unnecessary services. They also offered an excellent price on both the repair and a maintenance agreement for ongoing system service. By 2:00pm that SAME DAY, the repair work was underway, and the entire job was completed within approximately three hours! Now that's service! From start to finish, our experience was outstanding. When something as critical as your HVAC system fails, you want a company you can trust to provide quality work at a fair price. Step by Step Heating & A/C exceeded our expectations, and I would highly recommend them to anyone in need of HVAC services. read more

Step By Step Heating and Air Conditioning - New condenser - Heating & Air Conditioning/HVAC Near Me

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Step by Step was absolutely a dream to work with. My message here on Yelp was answered almost immediately, and they had people available within 2 hours, even though it was only a routine inspection and maintainance! Our tech, Antonio, was AWESOME. Super prompt, friendly and informative. He walked us through how the system worked, what he cleaned and tuned up. He recommended we replace the capacitor, but was also honest about it not needing to be replaced immediately, like many service companies do to pad their bills. Their transparent pricing is also excellent, and we will absolutely be going forward with them for future maintenance as well! read more

Let me start off by saying Eric and Antonio were great to work with. I initially hired another company for an AC tune-up to get ready for summer, and--as expected--they came back with a long list of "urgent" repairs. I decided to get a second opinion and had Step by Step come out. They were excellent--very straightforward, honest, and no BS. They actually performed the cleaning and tune-up the first company claimed to have done, and they walked me through everything that had been flagged, explaining what it really meant. Their assessment was very different and ended up saving me thousands of dollars by avoiding unnecessary repairs. I'm extremely glad I found them and will be using them for all my AC and heating needs moving forward. read more

Step By Step Heating and Air Conditioning - After - Heating & Air Conditioning/HVAC Near Me

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Eric and his team are always reliable. I really appreciate his service. He is so reliable and professional. We get our HVAC service regularly and he came to check for ours when we suspected a minor issue on the weekend. it's always the same day or within 24hr service. He is, hands down, the best guy for your HVAC system! We trust him 100%!!! read more

I was told by another ac repair company during an annual maintenance inspection that my ac unit had a "pitted contactor" and should be replaced. They quoted $450. I felt this was high so I contacted a number of other companies. Step-by-step responded immediately, quoted much less and sent a tech out the same day to do the replacement. Antonio arrived early. (after checking to make sure that was OK). He took one look at the part and said, "This isn't bad. Let's run a test" -- after the test, he said, "I wish I could make some money off of you, but this part doesn't need replacing." Honest, thorough and responsive. Can't ask for much more. read more

Step By Step Heating and Air Conditioning - Heating & Air Conditioning/HVAC Near Me

I was so impressed by this company. First, Eric contacted me immediately after submitting an inquiry and walked me through what to expect during my service appointment. Senior technician, Antonio, was professional, knowledgeable, honest, and kind. He gave clear instructions, advice, and a clear, fair quote with recommendations moving forward. I'm looking forward to continue working with Step by Step. read more

I'm speaking purely from my initial interactions with Eric. I haven't had service done or a replacement of a system yet, but I can tell that this man will do a fantastic job. I was using another larger company for the last few years but had to cut ties because of terrible communication. Eric from start to finish was very communicative, and never felt spammy. I spoke with 2 other companies and they both wanted me to replace my 2 old systems but Eric was the only one who was honest. He told me "there's no need to replace anything yet. yes the systems are old, but they're working fine". "i'd just wait until they break" That honesty was super refreshing. He showed me detailed photos, his test readings, his comprehensive assessment. Didn't push a fix, didn't charge me anything. Just gave me his honest opinion. If you want to support local, and support honesty. Go with Step by step. read more

Eric was super responsive, got back to me with a quote right away on moving our two ac units. Price was very competitive. Miguel arrived on time knocked out the job. Super friendly, answered all my questions. Good eye for detail. Eric even came by to make sure everything looked good. Very happy and would recommend 100%. read more

Excellent customer service. Eric the owner goes out of his way to explain everything. The estimate was fair based upon the project scope. The 2 technicians were extremely competent worked very hard and cleaned up completely, after the work was completed Eric was very easy to work with. I recommend Step By Step for their honesty, integrity and craftsmanship read more

Eric provided excellent HVAC service! He was extremely friendly, professional, and took the time to clearly explain what needed to be fixed. He gave us detailed quotes, answered all of our questions, and never pressured us into making a decision. He also shared information about current promotions his company offers, which we may take advantage of in the future. Overall, it was a smooth, no-hassle experience. Highly recommend! read more

Great service and attention to detail.. I had to sign up for the annual maintenance plan.

10000000/10 recommend Step by Step and mainly Antonio for all your air conditioning needs. My wife, pups and I can't thank him enough. Antonio was here within a few hours of calling and knew almost immediately what our problem was with our ac. A true professional, we can't thank Step by Step and Antonio enough to get our Air conditioning running again all within the same day. These guys will get your house cooled off in no time during the hot summer days that are right around the corner. Thank you again Step by Step and Antonio! read more

Step by Step was amazing! The owner Eric called minutes after my request and had a technician out to the house in under an hour. Antonio was thorough and explained everything along the way. He made sure everything was running smoothly before closing it out and was constantly keeping me up to date on the progress. I would definitely use them again. read more

Provided me list of parts needed to replace. Well explained on the cause of my issues. Fair price? YES. Very professional. Surely, I will recommend his service. Thanks to Yelp too. Sorry few pictures failed to post read more

Step By Step Heating and Air Conditioning - Heating & Air Conditioning/HVAC Near Me

I had a great experience with this company and wanted to share because good service like this is rare. Antonio and Eric came out yesterday to assess my upstairs AC, which had stopped working. From the moment they arrived, they were warm, friendly, and very respectful of my home and family. I don't know much about HVAC systems, so my friend handled most of the technical questions over the phone. Eric was incredibly patient, taking the time to speak with him multiple times throughout the visit and explain everything clearly. Both Eric and Antonio broke things down in plain English so we could understand what was going on, what they were doing, and what our options were. They worked seamlessly as a team, and it was obvious they were thorough and detail-oriented. I have a pretty strong "BS meter," and both of them came across as honest, transparent, and genuinely helpful. There was no pressure or upselling. They give you the facts and let you decide.  They diagnosed the issue, did some troubleshooting, replaced my fuses and some other things, and performed maintenance on both units. Best of all, they were able to buy me a little more time on my VERY VERY old systems, which I truly appreciate. Overall, it was a smooth, professional, and positive experience. When the time comes to replace my units, I will absolutely be using them. I would confidently recommend Antonio and Eric to anyone. read more

I am so happy to add another 5 star review for Step by Step! They are truly the best company I've ever had help me with my home. Eric answered my Yelp inquiry right away, answered some of my initial questions, and scheduled an appointment for 2:00 the next day. To my surprise he called me at 10:30 and said he could come early. He and Antonio diagnosed my problem and fixed it on the spot, saving me HUNDREDS of dollars over the the quote from one of the big companies (who also had LIED to me about the severity of my problem as well). They were also very nice to talked to and very nice to our old dog. I can't say enough nice things about them. Thank you Eric and Antonio! read more

In a moment of crisis, I turned to Yelp to find a qualified A/C repair to diagnose a burning smell coming from my unit. Thankfully, Eric and Step by Step answered the call. Eric was able to diagnose and solve my issues quickly and efficiently. He is very knowledgeable and cares a lot about his business. He was not trying to pressure me into any purchases and explained the importance of little maintenance. I think that the pricing was fair and that Eric was very transparent with the cost of services I might require in the future. I will recommend this company to anyone who has trouble with their Central Air in the future. read more

Step by Step Heating and Air Conditioning did a fantastic job. Eric is extremely professional and honest. Work performed was excellent. Our AC went out over the summer and our Home Warranty took forever (7 week delays). We decided to call Eric and Step by Step. He showed up on time, he quickly diagnosed the issue, clearly communicated what action needs to be done and what the cost would be (very fair), and fixed the issue for us. Our family are extremely grateful to Eric and Step by Step. We highly recommend Eric and Step by Step to address heating and AC needs. Amazing job!! read more

Eric and his crew came out yesterday and took the time to thoroughly walk me through the entire maintenance process. As someone who owns rental properties and has worked with various service companies, I can confidently say they stand out. They were transparent, detailed, and made sure I understood everything. I would absolutely recommend them to friends and family--they get a 10 in my book. read more

Eric was extremely detailed and thorough with his inspection of my HVAC system. I was very specific with what I wanted inspected, and he answered all my questions and didn't try to sell me things I didn't need. He gave me options and totally left it up to me. He was accommodating with my requests made prior to appointment as well. Took ample time making sure my requests were met. Would highly recommend. read more

Step-by-Step answered our inquiry immediately! They were very good in following up and they were available that day for service. They fixed our heating issue without a problem and in a short amount of time. The pricing was very fair and customer service was excellent! We would highly recommend this company for any of your AC/Heating needs. read more

I had a Great Experience with Eric the business Owner and Technician. He is Very Honest and Truly wants to help and service his customers. He is Highly Experienced with all HVAC work and will not mislead you into additional or unnecessary costly repairs. I would highly recommend him as the Best HVAC Company in Las Vegas, for anyone looking for a Great Technician to solve any HVAC problems they may have. read more

I had an excellent experience with Step By Step Heating and Air Conditioning. Eric came out the same day and quickly helped get my heating system running perfectly again. I needed some routine maintenance scheduled, and he handled everything professionally and efficiently. Eric is a very knowledgeable professional who takes great pride in his work. I really appreciated the way he explained everything clearly and provided excellent education on how to keep costs down while maintaining the life and performance of the system. Great service, honest communication, fast response, and a great price. Exactly what you want from an HVAC company. I will definitely be using Step By Step for my future heating and AC maintenance. Highly recommend Eric and his company. read more

Eric did the BEST job saving me and my dog this summer. Came over in 20 mins. Explained everything to me in such a way that I can do HVAC now. You just have to take it Step by Step! If you need a summer time hero call Eric! read more

Step By Step Heating and Air Conditioning - Tuned up ac unit - Heating & Air Conditioning/HVAC Near Me

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Our thermostat was not working. I found Step by Step's ad in the February 2026 issue of "The Home Magazine" listing "THERMOSTAT TROUBLESHOOTING" as one of their services. Eric answered the phone promptly and came out the next day when scheduled. He was exactly on time. He identified the problem right away, picked up the necessary part from the warehouse and returned at his promised time and made the repair. The thermostat is working well now. Eric was knowledgeable, professional and pleasant to deal with. I highly recommend his Step By Step Heating & Air Conditioning company. You will be pleased with the results!! read more

Eric came to our home today, and did an amazing job! He fixed what the last knock off AC guy did and we're back in business with cold running air. He is a hidden gem, and if you ever need your AC worked on, He's the guy!!! read more

I hired Eric to do maintenance on my Air Conditioning unit through Angi and was grateful with how fast he responded. He was professional and friendly. He did not "find" any defects to fix. Previous techs have recommended everything from freon to additional insulation for my 6 year old system. He cleaned the system to look almost new! I will definitely recommend him. read more

We had another firm come out for the annual heating check and they discovered some problems with our ducts that needed repairing. Based on an outrageous estimate I went to Angi's list. Step by Step called and serviced us the same day. They did more repairs than the other company and they were 1/12th the cost. I appreciate this firm's, honesty, work ethic and promptness. We moved here from Phoenix three years ago, it takes a while to find our go-to vendors for home and vehicle services. After three HVAC companies, we now have our go-to company in this category. read more

THIS COMPANY IS GREAT!!!!!!! Eric is excellent and actually cares!!! He couldn't get the parts until the next day so he gave us a portable AC unit for the night!!!!! There are a lot of HVAC companies that don't give a darn about the customer and are condescending you know what. Do yourself a favor and skip the headache and call Eric's company!!!!!!!!!! read more

I own and operate High Value Realty and have relied on Eric, the owner of Step by Step Air, for over a decade to handle all our HVAC needs for properties throughout the Las Vegas Valley. I have always been pleased with the reliability and quality of the service and the prices are always fair and reasonable. It is rare to find a vendor that consistently provides excellent service. Step by Step Air is that vendor. I confidently recommend Step by Step Air to everyone and give them my highest possible rating! Anthony Shawn Noonan, Broker and Owner of High Value Realty read more

We have worked with Step by Step before and were highly satisfied and asked them to come again. Eric came out to diagnose a problem with our heating system not working. He was able to find the problem quickly and showed a video of what is going on and explained to us as well the problem and solutions. I highly recommend Step by Step heating and air conditioning read more

My experience was great. I was able to make an appointment same day at 7am and my issue was completed same day. Thank you!

Thank you so much Eric for Taking the time to come over same day I called, check the Ac and resolve my problem, after 2 other companies where going to charge me thousands of dollars, I'm so glad i called Step by Step Heating and Air Conditioning, save me a lot of money, appreciate the honesty, dedicación and excelente service. read more

Eric was professional, fast to respond and provided quality valuable work for our AC unit. He's also patient explaining to us what's needed. Great value. Recommend to anyone looking for an honest HVAC company in the Vegas valley! read more

Eric is very good. He completed the work, the replacement of fan motor for one of our HVAC cooling systems. He is honest. He offered the best price compared to other vendors. It is worthy to contact Step By Step when you have any HVAC matter. read more

These guys were responsive and got my AC unit working again right away. Thank you! They cleaned both units out also and were professional.

I had my 2 AC's serviced with another company and they recommended to replace my capacitors on both units. I called this company and spoke to Eric for a second opinion. He was able to come over immediately and quoted me a lower price. He replaced my capacitors and he also cleaned my AC's which was not done properly by the other company 2 days prior. I highly recommend Step by Step Heating And Air Conditioning, it's a family owned business and Eric owner/technician is very professional and did a great job!! Will definitely use him for future needs!!! read more

I own several rental properties and can always count on Eric (StepbyStep) to respond quickly to fix my AC issues. He's replaced entire systems and maintains existing units to save me money on costly repairs. I am thankful to have a reliable, quality AC company in the brutal Las Vegas heat. read more

My A/C needed maintenance and a tune up. Every big company quoted me at insane prices and they would take days to come. Erik picked up his phone and instantly scheduled me for the same day. His prices were very fair and reasonable. He was honest and spoke to me about the condition of my AC unit and made recommendations at short and long term. Thank you so much for your service!!! Definitely recommend. read more