So when you go to the address provided, there is no locksmith there. When you call, they say they will call you right back with someone who can help. I have never gotten a phone call back. Luckily, another business in Annapolis was helpful. read more

I had just moved to a new place and one of my roommates got locked out of her room. Unfortunately, we didn't have the keys to the room and hence we started looking for locksmiths around our place. We came across Mr. Locksmith and called them. They were at our place within 20 minutes. They were very quick and efficient with the work and finished within 10 minutes. Ours is an old house and we had some concerns about another lock in our bathroom. They were kind enough to inspect it and tell us what was wrong and what needed to be done. Will definitely recommend them for their work! read more

I left my keys at work and the technician was able to meet me as I arrived home. Promptly got me in and was professional/courteous. I hope I don't need them again but I'll definitely call Mr. Locksmith if I'm in trouble. Thank's read more

Just tried to call them. A woman answered the phone, sounding very muffled, and I explained my problem. She said to hang on a second, and I was promptly cut off. I tried calling back and it went to voicemail, so I left a message saying I'd find a different locksmith. A second later my phone rang with a completely different number (a cell number, according to my display). It was the same woman saying "Oh, we got cut off." I told her this all sounded very shady and I was going to go find a different locksmith. Something very fishy was going on there. read more

Great service! Easy to contact with, locksmith technician was very professional and quick. Ron was sent to change my locks at my property he was very professional and patient, his prices was very fair and the whole process was easy and fast. Will definitely recommend to friends and family read more

A lock on one of my outside doors wouldn't lock, and I called Mr. Locksmith to have it fixed or replaced. Although I emphasized that it was not an emergency, they were able to send a technician the same day. I asked how much it would cost, and was told it would be $29 for the call, and the cost for the work could only be determined later, which seemed reasonable. The technician, Richard, was pleasant, professional and competent. He told me it was a complex, 3-point lock with a deadbolt, but it could be repaired, and he did repair it, which took approximately 30-40 minutes from start to finish. He then said he needed to text details to the office to find out what the price would be. After doing so, he told me the charge would be $449 plus the $29, for a total of $478. I was shocked at the price, but since the work had already been done, I paid it. When I noted how short a time it had taken, he told me locksmiths are not paid by the hour, because it is a skilled trade. I found this odd, because my experience with skilled repairmen in the past has been that they charge by the hour. In short, I was happy with the work, but I think the price was really, really excessive, and I feel taken advantage of. I would not use this company again unless I could get a firm (and reasonable) price before the work was started. UPDATE: When Leo at Mr. Locksmith saw my review, he contacted me to say that there had been a misunderstanding, and that he wanted to correct it because he did not want me to be an unsatisfied customer. We agreed on a refund of half the amount I had paid, and he has mailed me a check for that amount. read more

Updated: My fiancé and I got locked out of my grandparents house while they were gone on a trip. The temperature had dropped overnight and we'd gone out for a bit that day to return to find the auto lock (kwikset lock with no working key) on the front door was no longer working. After numerous phone calls with my grandparents trying various solutions, we wound up calling a locksmith. I'd seen the good reviews for Mr. Locksmith and after freezing in the snow for an hour it seemed like our prayers were answered. They sent a technician over within half an hour for which we were extremely grateful (didn't catch her name, but she was tan, had curly black hair, and a bit of an accent I couldn't place). To be honest, we know little about how locksmiths work, but we were surprised that of the three doors we showed her, the only reaction we got was that she could only drill through the front door. No other options were presented to us and we didn't know the right questions to ask. The service was quick and painless and she was very nice, we were simply not expecting the only option to be replacing the lock entirely, which was pricey. No complaint about the service or the technician, she really did solve our problem. We didn't put up much of a fuss so we probably made our end goal unclear to the tech, but we think the battery in the lock was just dead and now we have a whole new lock. read more

Absolutely superb customer service by the technician that met me after work and installed two deadbolt locks and rekeyed 4 of my doors. He was knowledgeable, courteous and very professional. I highly recommend! read more