Darcy was so helpful and her customer service is 5 star....highly recommend facility clean and…read morehelpful staff

Very clean and functional place, seems fairly priced. But they jack up the prices after a few…read moremonths which is kinda ghey. But overall legit and the lady that runs the place is very helpful and solid.

Billy was always responsive and available. A pleasure to do…read morebusiness with Sonoma Storage. Thank you Billy!

Clean, safe facility and units. Very accommodating, professional and knowledgeable staff.read more

This is Prime Storage, 1010 Napa Rd, Sonoma. Reserved a unit Saturday, cancelled Sunday (within…read moretheir 24-hour window), and was told by a rep I'd get a full refund Monday. Monday came, no call, no email, no confirmation. When I followed up, they reversed course and offered only $18 back of a $48 fee -- with no explanation. When I asked for a manager, they refused to let me speak with one. Broken promises and no accountability. Would not recommend.

We stored items in Sonoma at 1010 Napa Road for a year and a half. The unit we rented was clean and…read moreservice people friendly and fair. We highly recommend their storage company. West Sonoma, CA

Alanzo was a great help! Fast and Easy to register. Very clean units with great security!!!!…read moreHe made the whole experience painless. Very happy with service!!! Highly recommend!

Move in was seamless, fast and easy. Staff was super helpful and kind. They held my reservation for…read morea couple of days until I could find time in my schedule to come into the office

Downey's Mini Storage was HIGHLY RECOMMENDED by several friends and IS EXACTLY WHAT WE WERE LOOKING…read moreFOR: a safe place where we can keep bins of our extra things safely stored in a place that is secure and reasonably priced. (Before we found Downey's in Sonoma, we were experiencing huge rent increases every few months from our storage company in Santa Rosa). Just be sure to store your items in resealable containers (NOT in cardboard) because these units are outside and Sonoma County has a problem with rats pretty much everywhere. Rats can squeeze into tiny places and love to chew up cardboard, paper & fabric. So keep your stuff in strong resealable containers to deter the critters. Obviously don't keep food in them either. A Bounce dryer sheet is a good deterrent in the corners of a unit. Plus Downey's have contracted with a pest control company for added protection. This is a little jewel of a family owned business & there are lots of long term rental customers here because they know a good thing when they find it!

This place is affordable and although they don't have managers who live on site, they have long…read morehours with access to your storage. I have used it for the past 6 years. Larry and Max are always friendly and helpful and easy to work with.

Terrible storage facility. ALL OF OUR STUFF WAS RUINED BY RAIN, MOISTURE, AND RATS. We were only…read morein the unit two years but when we opened it up it was all ruined by mold, water, and rats. Rat feces were all over everything. Literally 97% of our stuff was destroyed and had to be thrown away. This was a tiny 5X7 unit they charged $240 per month for! When we vacated we heard the screaming of a madman and saw and took photos of a homeless man LIVING INSIDE THE FACILITY near the office door so there's little chance management knew nothing about him. We have photos and video of everything.

Steve in the office really goes the extra mile to help with whatever you need. It's not a fancy…read morestorage facility like some of the others but they are attentive to their customers and have competitive rates.

First time I've ever had to use a storage facility. Checked out a bunch but really liked this…read moreplace. Really big area with lots of room to drive right up. GREAT value:price. Very clean & well maintained. David, the mgr dude, is just too cool. He was exceptionally fair & went out of his way to make things really work for me!

Let me start out by saying this is the best storage place I've rented at, yet. The owner, David is…read morea great person, businessman, and runs a well organized storage facility. He is very fair in his pricing structure and very good when communicating with his customers, which is a big deal to me as a business owner myself. If you're looking for a quiet, clean and safe storage facility I highly recommend Cotati Rohnert Park storage.

Ryan, I can't say enough about this person. Professionalism is an understatement. Ryan is the…read moredefinition of customer service with value. Very quick to respond to questions and requests. Makes the leasing process easy and simple. Ensures safety and security on and around the premises. I highly recommend if you're looking for an office, parking or yard space to contact Ryan. I guarantee you will not be disappointed.

Great location, clean , and everyone friendly. You looking for an office or space to lease this is…read morethe place.

Price is great, people are friendly, but the hours are so random. When I signed the contract, they…read moretold me I could come in any day anytime from 9-5pm - that was important to me as I have odd work hours. In the month I've been using them, I've come in 3 times and EACH time I've had to wait 30-60 minutes for someone to come back as they have stepped out and had a sign in the window. I hired guys twice and so I've had to pay them to just sit here and wait for the staff to come back. I'm moving my stuff out today to another storage place namely because of this problem. Again, price is awesome, staff friendly. But if hours and accessibility is important to you, stay away.

I continue to use this place because of the Manager Shawn. I'm sure there are cheaper places, but i…read morehaven't looked - he's just great. He is the reason i am spending my money here. It's only a "BOX" but service is more than a "Box"

Fantastic storage center with friendly staff. They worked very hard on accommodating everyone…read moreduring the Covid time and went above an beyond to help assist people with needs and storage access. Highly recommend and I've been with them over 4 years now

I would never recommend Stor-It-All. After being with them many years, I have found they…read moreaggressively increased monthly rentals rates many times, particularly after a new owner takes over. Moreover, when I discovered a leak in the roof of my storage unit had damaged two piece of art, they disclaimed any notion I was owed damages even though it was their roof that leaked on my possessions. Now they want to chisel on a refund I believe they owe me. I vacated the storage unit on October 18th, 2020 to the local manager who inspected the unit and told me it was fine. Nonetheless, he said, they would not prorate the rent payment since they only prorate in the first few (five)days of a month after payment has been received. The next day I read the original agreement that commenced Sept. 17, 1990. I then called the manager and told him I had surrendered and he had accepted the storage unit within five days of the day of the month my rent was due. After he spoke with his boss, they said I had not provided a ten day written notice and I would not get any refund. In fact, Clause 15 of the lease says "Further, this Rental Agreement may, at the option of the Owner be terminated . . . . . . . . or by Owner's acceptance of occupant's oral offer to terminate given not less than two (2) days before the proposed date of termination. personally delivered or if mailed." Their local manager accepted my surrender of the unit on the 18th. Add two days (October 20th ) and it is still within the five day period (October 22) my rent was due. Stor-it all should provide a prorated refund. The manager told me he would ask his supervisor to call me back. That call never came. After 30 years, many price increases (particularly under the current regime), monthly payments were up to $471 - up $341 (362 percent) from the original agreed rental rate of $130 per month, damages to my art, and reneging on the agreement - I simply cannot recommend them. Steve Pease