After one pretty poor experience, and one marginal experience, I decided to give VIP another…read moreanother chance. I'm not sure why, but they get one star for being consistent. One tech told me I needed a new engine since my oil was so dirty - apparently he had never seen a diesel engine in a passenger car (diesel oil turns black immediately), another spilled oil all over the underbody splash shield and didn't bother to clean it up, leaving a mess on the driveway. The third strike was refusing to use the manufacturer required oil, because, well who knows.

STAY AWAY FROM THIS CORPORATE GREED!!! I went there out of necessity, and I was FLEECED! I needed…read moreONE brake caliper replaced due to early onset lockup, and was charged $668.98! I am a mechanic by trade, and KNOW what parts cost. From my math, there was a 100%markup on parts, and the Service Writer called me and made me to think the front end of my vehicle was about to fall out. Wanted to replace all the brake hoses, rotors, and brake pads, to the tune of $1,100.00. I instructed them to simply replace the seizing the caliper, and the brake pads on that caliper, which he said were "completely cracked in half" due to the heat, which I doubt due to the short distance I drove after determining the problem. So when I came to pickup the vehicle, I went over the bill with the service Writer, and had him explain each of the charges line by line from his computer. He seemed reluctant to print me my copy first, which after going over my own after picking up the vehicle REALLY PISSED ME OFF! WHAT THE HELL is a "Preventive Maintenance Labor" for $73.00? I was charged 1/2 hour labor to replace the one side of brake pads, which is simply removing them from the defective brake caliper to the new one. So with a $154.00 per hour labor rate, they screwed me $77.00 for that. They bled one brake caliper, but charged me $154.00, the same price as bleeding all 4, and $55.00 for brake fluid, which was probably one cup to replace. In my professional opinion, this was a $300.00 job, at best. I REALLY feel sorry for people who have no mechanic knowledge spending EVEN MORE money, when they call you and scare you into believing their BS assertions of your vehicles issues. I will NEVER come back to this sham business again!

I needed all four tires for my truck. Swett's got me in within a few days with a good quote and…read morethe service was excellent, including the receptionist! They even gave me a ride to a nearby restaurant so I could get some lunch!

Traveling on I95 in a rain storm when all of a sudden we heard an awful thumping and flapping…read moresound. We pulled off onto Hogan Rd and into Swetts Tire and Auto Repair. They were booked solid, but still got me into a bay to have a look. The technician found a splash shield had come loose and fixed it in 15 minutes. We couldn't be happier with Swetts. Thank you so much!

I purchased my 2020 Subaru just two weeks ago from a different Darling's dealership in the area…read morewith minimal warranty. Last night when I started it, the check engine light came on, and a whole host of other dash lights were quick to follow. Early this morning, I took it to my local garage to get the code scanned, and much to my dismay, it was the dreaded TCV... So around 8:30 this morning, I brought her in to Quirk Subaru to have them take a look and assess it for warranty coverage. As luck would have it, Mat F. let me know that I happened to still be just under the 5y/60k power train warranty at 57,853 miles (can I get an amen...), and the repair was covered in full. Not only did they cover the repair, but my vehicle was also finished and ready to be picked up by 3:30pm. Outstanding turnaround, and I've never experienced a simpler transaction. Thanks again!

Quirk put rear brakes on my Subaru 1.5 years ago at a cost of $600. Those brakes failed after only…read more20,000 miles of use (mostly highway miles on Rte 1). Brakes are supposed to last 30,000-60,000 miles. The front brakes that weren't replaced by Quirk lasted 80,000 miles, which is a good indication of my senior driving style. Quirk and National Subaru essentially said "too bad", the warranty was 1 year. I hope there will be a the class action suit to reimburse consumers for the crappy brakes Quirk and perhaps other Subaru service depts. are using. For this reason, I would not recommend Quirk for brake replacements.

I picked up a nail in my tire, and even though they had a full schedule, they managed to squeeze me…read morein. They took care of it promptly and, best of all, didn't try to upsell me on anything I didn't need. That was greatly appreciated! The staff was super friendly and helpful. I will definitely be back and highly recommend them!

Great service - Adam outlined the problems and gave the timeline of when it would be finished…read more Picked it up at end of day as promised.

Got parts quickly for a much needed repair. Very helpful staff in parts…read more Would have gotten the vehicle repaired by the service dept but there was a four day waiting line. Too bad they closed the dealership in Ellsworth.

ZERO STARS -- $3,519.65 SPENT, FOUR VISITS, SAME PROBLEM Our…read moreVolvo XC60 had an intermittent problem with the doors locking and unlocking. Sometimes they would unlock, sometimes they wouldn't. Sometimes they would lock, and on occasion, they could actually leave you locked inside the vehicle. We took the XC60 to Darling's Volvo, expecting a Volvo dealer to have the expertise to diagnose and repair the problem. What followed were months of expensive repairs with no resolution. January: $200.85 "Diagnostics." We were told the key fobs were the problem. New key fobs: $1,009.28. The problem continued. February: Back to Darling's because the doors still weren't locking and unlocking properly. Appointment made. April: Wiring in the vehicle was repaired, along with work on the driver 's-side door lock and tailgate latch. Required us to rent a car for 4 days.: $2,309.52. The problem continued. (By this point, we had paid Darling's $3,519.65 and still had essentially the same problem we originally brought the vehicle in to have repaired.) August: Back again with the same issues. This time, we were quoted approximately $740 for the tailgate latch and another $1,200 to rewire the vehicle. That was enough. After spending more than $3,500 without resolving the problem, we were now facing another approximately $1,940 in proposed repairs. We had become so frustrated that we were actually considering trading the vehicle. It seemed clear they COULD not or WOULD not fix the issue. Instead, we took the XC60 to our local mechanic. The OEM latch from Volvo- $71 (not 740). Labor to install- 1 HR. Their bill was $189.15. Problem solved. That is perhaps the most frustrating part of the entire experience. After four trips to a Volvo dealership, thousands of dollars in repairs, and proposed additional work, another repair shop resolved the issue for less than $200. I understand that modern automotive electrical problems can be difficult to diagnose. What I cannot understand is repeatedly paying substantial amounts to address the same complaint without resolving it, and then being asked to spend still more money on additional repairs, including rewiring after wiring work had already been performed. We went to a Volvo dealer because we expected specialized knowledge of Volvo vehicles. Based on our experience, that expectation was badly misplaced. Darling's: $3,519.65 -- problem not solved. Kennedy Tire and Automotive: $189.15 -- problem solved. That comparison says more than anything else I could write. I would not return to Darling's Volvo for service, and based on this experience, I cannot recommend their repair department. Nor would I expect to ever use ANY Darling's facility for any reason in the future. I did have a few words for the service manager. They are not fit for print.

Offered me not even half of Blue Book Value....it's ok though because I went somewhere else where…read morethey more than doubled the offer I got here....such false advertising by this department...do not sell your car to them

Bought my first financed car from darlings today with Tyler Tefoe, they were amazing and it was a…read moregreat experience! Ended up getting approved for an even lower interest rate and they drove the car up from Augusta for me to look at even if I decided not to purchase it! Overall amazing experience , didn't try to oversell me either (maybe cause my dad was over my shoulder) either way feeling more confident about my personal purchase !

Dave Smith saved the day! We have an Eclipse Cross rental car and couldn't figure out how to enable…read moreCarPlay. Instead of returning the rental, hubs suggested we find a dealership and ask advice. And there Dave was ready to help! He suggested a different USB-USB-C cord (was even going to find us one!) and we dug through our luggage and found one that worked. Such a nice guy and ready to help! That says something about the business that they hire good people like Dave. If you live in the Bangor area- you must explore Quirk Mitsubishi. P.S. we like the rental car too! Thanks Dave!

Amazing staff went above and beyond everything they needed to do great crew service department is…read moretop notch I was in and out for a service sooner than expected they Rock

Shout out to Ted who went out of his way to find us a service technician for our Class B RV van on…read moreour roadtrip from CA to ME! All fixed and back on our vacation : ). Thank you!!!!

Car was brought in for service. Shop didn't recommend safety recall repairs. Shop avoided…read morementioning that the problem was covered by a warranty. Car was sold to another person who learned that the required warranty part was listed on their website for ten times the factory cost to gm. Customer tried to invoke three separate warranties from GM and was refused.

Nick was so kind and so helpful! Had some car trouble and we are from all the way in North Carolina…read morebut he saw us promptly, helped us out with other alternatives, and made sure to keep us aware of what was going on.