After one pretty poor experience, and one marginal experience, I decided to give VIP another…read moreanother chance. I'm not sure why, but they get one star for being consistent. One tech told me I needed a new engine since my oil was so dirty - apparently he had never seen a diesel engine in a passenger car (diesel oil turns black immediately), another spilled oil all over the underbody splash shield and didn't bother to clean it up, leaving a mess on the driveway. The third strike was refusing to use the manufacturer required oil, because, well who knows.

STAY AWAY FROM THIS CORPORATE GREED!!! I went there out of necessity, and I was FLEECED! I needed…read moreONE brake caliper replaced due to early onset lockup, and was charged $668.98! I am a mechanic by trade, and KNOW what parts cost. From my math, there was a 100%markup on parts, and the Service Writer called me and made me to think the front end of my vehicle was about to fall out. Wanted to replace all the brake hoses, rotors, and brake pads, to the tune of $1,100.00. I instructed them to simply replace the seizing the caliper, and the brake pads on that caliper, which he said were "completely cracked in half" due to the heat, which I doubt due to the short distance I drove after determining the problem. So when I came to pickup the vehicle, I went over the bill with the service Writer, and had him explain each of the charges line by line from his computer. He seemed reluctant to print me my copy first, which after going over my own after picking up the vehicle REALLY PISSED ME OFF! WHAT THE HELL is a "Preventive Maintenance Labor" for $73.00? I was charged 1/2 hour labor to replace the one side of brake pads, which is simply removing them from the defective brake caliper to the new one. So with a $154.00 per hour labor rate, they screwed me $77.00 for that. They bled one brake caliper, but charged me $154.00, the same price as bleeding all 4, and $55.00 for brake fluid, which was probably one cup to replace. In my professional opinion, this was a $300.00 job, at best. I REALLY feel sorry for people who have no mechanic knowledge spending EVEN MORE money, when they call you and scare you into believing their BS assertions of your vehicles issues. I will NEVER come back to this sham business again!

I can't say enough good things about Sullivan's in Brewer. I had been to Sullivan's in Falmouth…read moreand did not like them at all, so it was a nice change to get top notch service. They are fast, friendly and take time to go over everything with you at Brewer. They even took time weeks later to check the pressure and all when the car read that the pressure was wonky, free of charge and with a reassuring attitude--and this was from the youngest member of the team. It was a great experience all around and I have no qualms about recommending them.

We made our appointment online for 4 new tires, and while I was a little concerned about not…read morecontacting the store directly, the online event worked seamlessly. We were in and out in 3 hours, with a very nice waiting room. A courtesy van was available, but we moseyed across the street to Marden's, then had lunch next door and called it good. The service folk were friendly, professional and helpful with the online rebate forms.

This place is incredibly well-managed. There was a long line but it moved quickly. When we were in…read morethe garage, the vocal communication was incredible to hear. I felt like I was watching a training video. I can't remember the last time I was at a business that was very busy and had such a positive vibe to it- everyone seemed to love their job, no one seemed miserable even though it was 10 degrees. I am definitely coming back here.

Been coming here for years. Only place I go for oil change. Excellent management. He sets the tone…read morefor the entire staff - they are always friendly and quick. Damnit, I forget the managers name. Young guy. Super friendly. Been there for years. Has in his memory the oil change light reset codes for EVERY car. Double his salary! Its rare to find a business that stays consistently good in service and this place has since my first visit 12 years ago.

Staff is amazing. They have a great system and always get me in quickly, even on the hot days, and…read moreat a great price. They're doing the job I would hate so I can't appreciate them more! Thank you all

Went there for the first time and was pleasantly surprised. Could not have been easier and was in…read moreand out in less than 15 min, as promised. Probably a few dollars more than I expected (though only a few), but worth it for the ease and simplicity. I'll be back.

On New Year's Eve, I called Route One to help me out with an oil filter issue. They were the third…read moreplace I called that night and I didn't expect them to be open either but John said, When can you get here? and I booked it into town. As I had just changed the oil myself and didn't want to replace it, they were happy to just do the filter for me. I expected to get charged for a full oil change but instead they didn't want to charge me anything. When you encounter such decent people, you want to give 'em a big hug and your next-born son - because it is such a rarity. This is not a franchise but a stand-alone family business and everyone who needs an oil change should go there. Finest kind.

I stopped in to get an oil change they gave me choice of oils I didn't realize mobile was much more…read moreexpensive. When I questioned the bill the manager gave me the price of the lower oil without question. Excellent shop excellent service highly recommend this shop.

Had another vehicle failure Friday around 4 pm when most businesses begin shutting down for the…read moreweekend. I backed part way into a parking slot when the transmission linkage broke. I called VIP Brewer and was told I could tow it there but the earliest it would be looked at would be Monday by one of the specialists. Our favorite specialist 'Wes the Wizard' would be off untiI Tuesday. I rode with the tow to VIP and waited for a ride home. Saturday morning Paul at VIP called to say that Wes was working and repaired the transmission linkage even better than the dealership could've done! No surprises there! What an incredible Wizard and support team! Thanks VIP of Brewer,Maine!

Logan was very attentive, kind, and helpful. His service was quick and effective. Thank you so much!read more

I was stranded with a vehicle that one other local job could not fit in because he was absolutely…read morecertain I needed extensive work---likely alternator and more. I called VIP who had no openings for a week, but I was leaving the next day for another State. She told me to come in, after a couple of hours, they got me in and, lo and behold, I just needed a battery. They had every opportunity to tell this 70 year old woman that I needed the alternator and whatever else. But, they were honest, kind, courteous, reasonably priced. I cannot say enough good things about these folks.

I went in to get a simple oil change, and got well more than I expected! Excellent customer…read moreservice, friendly advice, all at a great price! I will be using VIP for more than oil changes going forward.

I've always had a good experience with Sullivan in Damariscotta. Whether it be routine service or…read moretires or a major repair, I have zero complaints. I appreciate their honesty and communication and good service.

Sullivan came to our rescue when we were visiting from IL and our car would not start and was…read moreflashing conflicting error messages. Fortunately, Sullivan was right across the road and after hearing our plight, offered to work us into their busy schedule To our surprise, within minutes a mechanic drove to our car with a new battery, installed in minutes and drove our car back to us. We were soon on the road again. While there, customers received great customer service and a very comfortable waiting area Cant thank Sullivan enough!