It brings me no pleasure it writing such a horrible review for any family owned business, but this…read moreexperience has left such a sour taste in my mouth I must write about it. My experience started by me telling Bill I did not want to get the entire house cleaned because I simply could not afford it. Bill went ahead and called my landlord (who wasn't paying the tab) and went by the landlords instructions to clean the entire house when I specifically told him not to because I knew the rest of the house did not need cleaning, plus I could not afford it. I voiced to Bill very clearly 2 separate times my concern over the price and not being able to afford cleaning the whole place. Then when I walk in 30 minutes into him cleaning he is upstairs cleaning the bedrooms (I told him to only do the living room) and he goes on saying my landlord told him to do the whole house...again the landlord is not the customer so I don't know why he would listen to him over me. Anyways I tell him stop cleaning upstairs and just clean the living room and then he tells me that it is $240 to clean the whole house, and he has a $225 minimum charge. This really pissed me off because if I was concerned about the $240 being too expensive he obviously should have mentioned on one of the two occasions that the service will be AT LEAST $225 DOLLARS. So I let him clean the whole house for 15 dollars extra instead of one room that accounts for about 10% of the total carpet in the house (the math doesn't add up on that). He verbally guarantees me two SEPARATE TIMES that the carpet will look brand new when he is done. The carpet looks the exact same, it looks absolutely terrible. I told him it looks the exact same and he goes on to tell me its because of the type of carpet it is (made from recycled materials) and that that kind of carpet never cleans well. You'd think for bragging about being in business so long he wouldn't make guarantees he knows he can't deliver on. I will be refuting his charge with my bank. Bill operates his business in bad faith and I would never use his service or recommend him to anyone, including my father-in-law and I hate that guy.

My review is for Tile Cleaning…read more Bill, the owner, came to our house and looked at my tile. He said they could get the tile to 'look like new, get the film & dirt off the tile and it will look shiny." That is what I hired them for, the expectations he had set. Two days later his technician Daniel shows up and starts cleaning my two bathroom floors first. He looks perplexed and says "This is travertine. My boss Bill said you had marble floors." I was taken aback that his boss could not tell the difference between marble and travertine?! Apparently marble CAN look shiny but travertine won't look shiny unless you get a much more expensive kind of cleaning. I did not see ANY difference in my bathroom floors and was already a bit agitated and disappointed. I had hired them so they can remove the film and dirt off the tile and make it look "new and shiny", as Bill had promised. I asked the technician to not go further until I speak with Bill on the phone. Bill tried to retract his statements that my floors will look "new & shiny", and started talking about how he "feels we had a misunderstanding". Huh? He could not even tell the difference between marble and travertine and now tries to backtrack. I paid $30 for what the guy had already cleaned and did not have them finish the job. Then, before Daniel left the house, he hand cleaned a small part of the kitchen just to see if I saw a difference. That part of the floor looked WORSE!!! He even noticed it and said "Oh. I may have enhanced the scratches and taken off the top coating!" By that time I was so agitated and I couldn't do anything else to undo the damage done to that small part of the kitchen floor, I was just happy he left. Awful experience. I don't know how they are with carpet cleaning, but DO NOT hire them for high end tile cleaning.

I am really surprised by the negative review and I must say seems unbelievable. I am a designer…read moreand have been doing business with the carpet showroom for 11 years and have never had a negative experience, nor have I ever heard of any other designers having negative experiences and word does get around who to not do business with. Lou is an expert on carpets and installation. Many top designers in the area have him in their arsenal of sources and sources are everything, we depend on reliable, honest and consistent sources to help us do our job. Lou and the Carpet Showroom is my go to for carpets. His library of samples is always current and on trend and his prices are good. There are many carpet dealers around but I always send my clients to Lou knowing they will be treated right and we will find what we need.

Biggest rip off disaster ever! Moved back into my rental home and decided to splurge on new, 100%…read morewool carpet. It cost $10,000 and it ended up being a complete disaster with seams showing everywhere, transition areas to wood or stone have big gaps and tacking is extremely obvious! The WORST IS THE GLUE that came up in my office which is now a huge BLACK STRIP THAT CANNOT BE CLEANED BECAUSE IT IS GLUE THAT GOT FILTHY IMMEDIATELY! All carpet cleaners said the seam of sticky, black filth is here to stay and the only way to get rid of it is to get new carpet! I can't even try to hide it with an area rug because of its location which is right inside the front door so it's the first thing people see when they walk into my house. DO NOT DO BUSINESS HERE! THEY DO NOT CARE.

I have been using Living Strong carpet cleaning every year sine 2006…read more If you are looking for cheap this guy is not for you. He uses a two step process that takes time. And leaves your carpets looking great. He also uses non-toxic fluids when he cleans your carpets. My carpets are now 14 years old and look really great. I attribute a lot of that to the great cleaning it gets yearly. He is always on time and doesn't leave any mess.

After reading and hearing about David's exemplary carpet cleaning, I gave him the call and the job…read more I didn't want to mess around with anyone else. He was the real deal and he was local! I did not find him to be expensive. For what he did to my carpet, I happily paid and never looked back! It honestly has been months since he was here but my carpet still looks as good as when David was done, and this review is long overdue. I would recommend you call him if you're thinking about replacing your carpet. . . you may not need to!!

With a recommendation from a friend, GNG came to my 5 bedroom house last week and cleaned all my…read morecarpet and tile top to bottom. All rooms including bathrooms and kitchen. They were meticulous in cleaning, especially tough carpet stains. It took only a day to clean the entire house and the price was really reasonable. Would recommend to anyone!

If you need your carpets and/or rugs cleaned, GNG Carpet Cleaners are absolutely the best in town!…read moreRecommended to me by a friend, I've used GNG for over three years now on all types of cleaning/sanitizing carpet and upholstery jobs and I've never been disappointed with the results. So don't throw out that old couch or stained rug until you call Nahum. These guys are real professionals with a lot of experience, so they can truly work wonders! GNG love their customers and will work hard to ensure you're satisfied for a reasonable price. Thank you Nahum!! Elizabeth C. Huntington Beach, CA

These guys did a fantastic job cleaning my carpets. They showed up on time, they moved my…read morefurniture, they pretreated everything, they didn't rush, they took their time and my carpet came out sparkling clean. When they were done, they moved all the furniture back, put everything up on little blocks and even left a couple fans around the house to help speed up the drying process. It just happened to be a rainy day when they came so it took a little bit longer for carpet to dry. To speed up the process, they left fans and came back a few hours later and picked them up. I would definitely use these guys again and their prices are great too.

Highly tecoment Trojan, have used Trojan for over 20 years, Omer goes over and above to make sure…read moreyou are 100% satisfied

Had flooring installed by this company…read more Steve came out for the consultation and promised us everything under the sun. He advised to go with the most expensive flooring, lifetime warranty, and stated it was commercial grade/will last for a very long time. He definitely told us everything we wanted to hear. So we went with him. Within 6 months, we had to call him back out due to a couple of boards buckling. Possibly because they were installed very tightly. Calling him out was a nightmare. He fought us the whole way and was extremely rude to my wife. He became very upset when we reminded him of the "lifetime" warranty. He pulled out every trick in the book to avoid repairing the parts of the flooring that buckled. Within a year of installation, there were chips, buckling, gaps and lifting of some of the boards. I didn't want to deal with him anymore so I just left it alone. My wife reached out to Steve. Once again he was very rude when we advised him of the issues. He dodged our calls, stated he was semi-retired but not really. Not sure what that meant. But yet again, good old Steve was bobbing and weaving as he attempted to avoid the situation. At one point he blamed my wife for the damage to the floors. The below is after installation. In other words, after he got paid. 1. Horrible customer service 2. Extremely rude 3. Would not honor the "lifetime" warranty that he sells people 4. Material is not as he describes when selling the product BUYER BEWARE!!!! DO NOT TRUST THIS GUY!!! GO WITH ANOTHER COMPANY!!!

I highly recommend this company. They did a great job! We are very happy with the floor they…read moreinstalled. It only took a day and a half for our whole downstairs to be completed. I will definitely bring them back to do my upstairs when we are ready.

When Ken was shown the waffling and lifting of the carpet he INSTALLED he said he would get back to…read moreme. That was 3 weeks ago. NO CALL BACK. I got someone else to take care of the problem. It's to bad when someone ignores a problem. I would never, never, recommend Ken To anyone.

Ken was absolutely amazing! He took care of some serious stains from our pet and made our carpet…read morelook new again. We will 100% use him again & highly recommend him. He is honest & trustworthy - thank you Ken! We were very satisfied customers!

I love this place, it has a variety of material which you can order…read more Whenever I need something special, I come here. It is a little pricey, but I feel it's worth it. There is plenty of parking and the staff is friendly.

So many fabrics, designs to choose from! The owner was extremely helpful and so pleasant…read more He helped verify the amount of fabric we needed for a project, helped us cut it and off we went!