We purchased our vacuum from Mr Sweeper in July 2020. We had an excellent experience. Extremely polite and courteous. The salesman knew the industry and the domain - super knowledgeable; was willing to answer all questions and showed differences (pros and cons) for the models we were interested in purchasing. My wife and I certainly appreciated the help and guidance during our purchase! A very pleasant experience; highly recommended! read more

My Dyson was jammed and could not be opened to empty or used. I brought it in to Center St location to leave for repair. Not only did it get taken care of immediately when i asked how much I owed he said nothing!!! Talk about customer service!!!. I thought I'd be without it for at least a week or so and i was in and out in 10 minutes and at no cost. Highly recommend the wonderful knowledgable staff at 1900 Center St. Thank You SO much!! read more

My Dyson vacuum cleaner had put up with two big dogs for year and was in dire need of some TLC. After changing the filters, there was no more doggie smell! They cleaned the vacuum beautifully - it looked brand new! And when I got it home, it worked so much better than it had before. The staff are incredibly kind, patient, and knowledgeable. Definitely worth the drive from Newton! read more

If you purchase a vacuum cleanrs somewhere else you are absolutely crazy! These folks are knowlegable and the prices are lower than the big box stores. (I discovered that they would have charged me more for the same model.) Anyhow, a year ago I brought my old vacuum in for repairs. They advised that, as it was so old I'd be better off getting a new one. Man, they were right! . Surprising enough they did not try to sell me a top-of-the-line vacuum cleaner. They gave me several options as to what to purchase without applying any pressure whatsoever.. These folks are experts in the field. Also, they gave me a completely unexpected big discount as they wanted my old one for parts. They also gave me several discount coupons to replace the disposable bags. (These aren't cheap and would have cost me 35% more on Amazon, without the coupons!, ). Getting in the Sebo Airbelt K was perfect for my needs. It's amazing how much more dirt it picks up as opposed to my old one.. It's absolutely terrific. While in the store I went online to reseach the different models they sold on Consumer Resports. ALL of the manufactures sold here received exceptional reviews. Finally, do NOT spend the $ on a high priced Dyson. Yes, they look cool, but mine died after one year.. It was so nice to buy something from a family owned business! Many thanks Mr. Sweeper!! read more

The person who worked with my vacuum was knowledgeable and a good listener. He couldn't fix the machine, but he made severaal good suggestions that I followed up on. read more

Came in with what we thought was a broken vacuum. Scott quickly assessed my vacuum and discovered a clog and two dirty filters. He cleaned it and replaced the filters in under 10 minutes! We were very happy with his knowledge and efficient service. So happy this business is in my neighborhood. We will be back! read more

brought my 2 miele's in...one was 20 years old...they said the old one was beyond repair and they could keep it for me- I refused & said my nephew liked to tinker. Lo and behold, they fixed both. i used both for 2 weeks (which means I used them 1 time) and the on/off (cord) didn't work on both...I think I paid 350ish for both "repairs." It took over a month to do the "work". Will not go back. Bought a dyson. read more

My father dropped off his vacuum cleaner at Mr Sweeper to be fixed. He received a message that it was ready but when he went to pick it up they demanded three times more than what they quoted. He was disappointed but didn't want a problem so just paid. When he got home the vacuum cleaner didn't work. He called to ask about bringing it back and they refused to try and fix it again and told him that it was not their problem. He was so frustrated that he ended up having to take it somewhere else and pay again to have it fixed. My family feels that they took advantage of him because of his age, which is basically elder abuse. I strongly suspect that they never even tried to fix it and overcharged him so that he would go away. They are a terrible business and I wanted to warn others, especially older folks who would never fight back. read more

i read the reviews and the ones with one star described my problems. i brought my bissell vacuum in and told them it needed to be fixed and i didn't care what it cost. when i went in again the person said they were waiting for parts. but when i finally saw them, yesterday they said it needed a good cleaning not parts. a few weeks later i hadn't heard from them and dropped by and they were closed. i went earlier this week and it said 'closed ' at 3pm. another time it wasn't open at 1pm. if they went to lunch they should have the sign everyone uses for lunch. yesterday i finally went to an open store and it took them over 15 min to find my vacuum. and it was in the basement. is that where all vacuums go to die? the man said it hadn't been fixed and i had a fit and said 'what the f--- is going on? you've had my vacuum for 3 weeks.the man told me 'dont talk like that' he told me he had called and because i hadn't called back they didn't repair it. i had authorized service, no matter the cost, so what was he talking about. he then told me the repair would be $60 and it needed to be cleaned out. he tried to sell me a new one but it had a bag which i didn't want. it was $100. told me he was just trying to save me money. how does the math work out? $60 to repair or he'd save me money if i bought a $100 vacuum i asked him when he could repair it and was told 'some time next week. a month since i had brought it in. i said okay repair it and he said 'no i wont repair it' and i walked out with my vacuum. he was obnoxious, rude, obviously misinformed as well as not too good with math, and they seem to close whenever they want to regardless of saying they're open until 5pm. read more

On August 14, 2014 we ordered a Miele vacuum cleaner from Crate and Barrel. We ordered the Miele Kona S 8390, which is notoriously made in black only. Crate and Barrel shipped instead a Miele Complete C3 Kona Canister Vacuum Cleaner , marine blue, with the SEB 228 electrobrush which was later on replaced by an upgraded verasion, the SEB 236. At that time, we had no idea about the substitution. Fast forward to December 15, 2023. I took my blue Miele for service to Mr. Sweeper Sew & Vac in West Roxbury. One month later, I went to pick it up. Surprise! I was presented with a black, worn out, scratched and faded black Miele vacuum cleaner. The man who runs the store insisted that it is mine. The fact that even the claim ticket says "blue Miele" is totally irrelevant to them. The black junkie one has been pushed on me ever since. The arrogance, the flippancy, the total lack of courtesy that I had to put up with while trying to recuperate my vacuum cleaner is mind boggling. I contacted the main company, Mr. Sweeper in Waltham, MA, but it made no difference. The man in charge there, who apparently has some clout over the West Roxbury spin off, insisted that I never dropped off a blue vacuum cleaner and the black one is mine. To this day, they stick to their version of the truth and shamelessly insist that I owned a black vacuum cleaner for almost 9 years. Please, everybody out there, if you ever drop off anything at this store, take tons of pictures, grab witnesses and be prepared for anything that might happen along the way. read more

Mr. Sweeper Sew & Vac - The claim ticket that was given to me when I dropped off the blue Miele - Appliances & Repair Near Me - West Roxbury, Massachusetts

So I went in to have my 5 year old Miele vacuum cleaned out as I had just vacuumed up dog urine soaked baking soda (oops:). The motor works fine, and I had brought it there once before to get it cleaned out by one of the guys (not the one this review is based on), who was gracious and courteous and got the job done. This guy, however, who I'm sure is the same guy all the negative reviews are about, is HORRENDOUS! We were in the the process of filling out the 5 year maintenance ticket recommended for about $80. He had already checked the motor and the filter pads, and agreed to do the work. THEN, he says "I don't like the smell of it and it might leave my machines with the odor" I actually understood that and decided to just take care of it myself, which I have since done and should've don't in the first place- it runs and smells beautifully! What annoyed the heck out of me was that on the way out, after denying even trying to clean my vacuum, or giving me any recommendations as to where I could go, HE TRIED TO SELL ME MY SAME EXACT VACUUM FOR $600!!. So , he won't clean my working vacuum, but he'll sell me the same exact one?!?!!! One positive note, the guys saved me $80 BUCKS:) read more

Mike is terrific and I actually enjoyed dropping a lot of $ on a fancy new vacuum (my Dyson lasted an incredible 11 years). I knew I wanted a Miele C3 when I went in, but Mike helped me pick out the model with the longest warranty and listened to my flooring and vacuuming needs and suggested and attachment that I LOVE (the one with the light and the auto shut off if you suck something up that you shouldn't). It was more $ but also so worth it since I managed to avoid vacuuming two toys and didn't have a horrific smell/destroyed rug when I accidentally ran over the rug fringe the wrong way - vacuum immediately shut off! The store has various rugs taped down so you can check out how the vacuums work and Mike explained every single thing about it so I just went home and got cleaning (so satisfying). I didn't feel like I was being upsold or anything and they have a great warranty/return policy. read more

Was in a bind to have my Miele carpet brush attachment fixed that day and called Mr. Sweeper and spoke with Derek. He was so pleasant and professional over the phone and said he would be happy to help. I went right down and was thrilled that Derek quickly got it working again. While waiting, I found a couple of attachments that would be helpful to have and Derek found me models so I could get the best price - not the most expensive price. He was working with me while handling the phone and accommodating another customer . . . keeping all of us happy. He clearly cares about his customers and this business. Mr. Sweeper with Derek is now under new management - so if you weren't happy in the past - I suggest you try them out again. Best of luck in this new-to-you venture Derek! read more

Great service. So handy to actually be able to service something instead of throwing it out and ordering from Amazon.

Took a Dyson in that had lost it's suction a couple of weeks ago. The owner (at least I assume that's who we dealt with) was very friendly. I thought we would have to leave the vacuum and pay a $90 diagnosis fee like I have seen with other vacuum repair shops, but the vacuum was immediately taken out back, and then returned to us with 5 minutes. He said it had a clog in the hose and he cleared it - NO CHARGE! We had also asked him what it would take to fix the brush bar. He totally helped us out by pointing us to Dyson since the vac was under warranty. He said to call their 800 number report that he had seen the vac and that it needs a brush bar and for them to fax the work order to him. Sounds easy enough....and FREE. We will definitely be calling in that work order with Dyson and ensuring that Mr. Sweeper gets the business. What a surprisingly pleasant experience. read more

Took our bag-less Dyson canister in to troubleshoot an floor attachment power problem. We were told pretty fast and at no charge it's not worth repairing and to buy a new vacuum. We were then directed to the large selection of vacuums for sale at the store. I declined to buy a new vacuum and I was determined to fix the power issue myself. I should of done this first. (MY BAD) I called Dyson and they recommended taking apart the floor attachment (two big simple screws) and cleaning out the rollers of junk, string, and dog hair. I did what Dyson suggested and put it back together (took under 10 minutes) and the vacuum now works fine. Dyson's toll-free number is awesome.. they pick up right away and will troubleshoot problems with you on the phone. This appears to be a case where Mr. Sweeper Sales & Repair was more interested in the Sales than the Repair. Boooo! read more

Went there for a small replacement item and left with a "doctorate" in vacuums. Embarrassingly, it was very interesting to "earn" and i asked lots of questions along the way. yay domestication. (i held off for a long time on domestication). PS. They have replacement parts for everything but to save yourself the time, figure out the model number of the part you need and call to see if they have it before going there. Don't tell anyone but i already know which vacuum I want when my 50$ vacuum kicks it....oy.... read more

Very happy to share my experience with a sewing machine repair at Mr. Sweeper in West Roxbury. Brought my Brother machine in after attempting to troubleshoot a problem myself; Mike checked it out and had it back to me in a couple of days. It was a pleasure dealing with him, he gave me a few pointers about the machine and took the time to show me how I needed to insert the bobbin case correctly to avoid future issues. Happy to have a local business that is so responsive and helpful in the neighborhood and at a reasonable cost. read more

Excellent small business. Store manager Mike is extremely knowledgeable about his products and gave me honest guidance in my choice of a vacuum cleaner according to my needs. Prices easily match or beat the Internet. Some of there friendliest and most helpful sales help I've encountered in Boston. Support this independent merchant! I'm moving out of Boston, but would gladly drive back in if ever I needed another vacuum cleaner, an accessory, or one of the other products that he sells. (BTW, great selection of sewing machines as well.) read more

Stopped in here the other day with my Bissell vacuum. Called a few times to see if I needed a specific appointment, no answer. Was referred here by Bissell, work at a local WR business and am a WR resident. Spoke with whomever was working and discussed my problem his response was "well what am I supposed to do?" I told him my problem again and urged him to look at my vacuum. He looked, turned it on, saw what I was speaking about and asked what me what I would like him to do? I politely asked if he could fix it and he told me he didn't have the patience for Bissell and he recommended I return it. I told him it was 2 months old and I no longer had the receipt to which he replied "well you'll keep it next time won't you?" I politely asked for something I writing to show I had gone through the steps. Never have I been disrespected by a local WR business like this. Would never recommend to local businesses, customers or friends. EDIT: to respond to the review by below. I never ONCE demanded a new vacuum, in fact I asked if they could fix it. And how would the below responder know--he wasn't there. The response I got was the above. I never have treated anyone like that. I ended up purchasing a new vacuum--but it certainly wasn't from them! I try to support local (since I do work down the street!) but will make sure to never stop in here again read more

Each time I walk out of the west Roxbury Mr. sweeper I wonder why every business can't give customer service on this level. It's a pretty dumb expectation on my part because there is only one Mike. The man is the vacuum cleaner whisperer. I looked at the one star review and I wondered if the client actually purchased her vacuum cleaner at Mr. sweeper. Mike is capable of doing things on the spot that a big box store would take weeks to accomplish. Attention to whoever owns mr. sweeper, you are very fortunate to have this man as an employee, very fortunate. Thanks Mike we are lucky to have you in West Roxbury! read more

I have an older Electrolux vacuum that was misbehaving. I brought it to Mr. Sweeper and, even though they don't carry or repair Electrolux, the man behind the counter took the time to help me troubleshoot the problem. He diagnosed it accurately and I was able to take it home, find the problem and fix it. He even gave me the name of a different business that deals with Electrolux, but luckily, I didn't need it. I think the negative review here must have been left by someone who was upset about something else and took it out on Mr. Sweeper. Mr. Sweeper (Mike?) was friendly and very helpful- my experience was nothing but pleasant and productive and I recommend this business heartily. read more

Do NOT, if you value your home and your sanity, frequent this horrible establishment. My mother bought a vacuum there in what turned out to be the last year of her life. It was an Oreck, and a floor model. The model broke several times over the course of the year. It failed, finally, in late December, and I took it for repair on Jan. 2, 2015. I am still waiting for it to be returned. THIS IS UNACCEPTABLE. read more

Just had a great experience with Mr. Sweeper Sales & Repairs! Drove there from the South End of Boston and walked in off the street with my old vacuum. The salesman figured out the issue in under one minute and fixed it right on the spot. He gave me some tips regarding maintenance and charged me $13. I was in and out of there in less than 15 minutes. How can I not give them a strong recommendation. If I have issues in the future I will be back for sure. read more

Excellent service. I have an old Miele vacuum that needed a new switch and belt. I had expected to have to order the switch, be without the vacuum for a week or two and pay big bucks. Mr. Sweeper had the part in stock and did the work in a very short time while I waited. The price for these was way below what I had expected to pay. Great to have such great timely service and support a local business. I will be back for all my needs. Thanks! I highly recommend Mr. Sweeper to anyone in the greater West Roxbury area for purchase or repair. read more

Great service. There was actually nothing wrong with my sewing machine, I'm just clearly a beginner sewer. The guy who checked it out, gave me some tips and sent me on my way. I know some people would've used this as an opportunity to take advantage of the unknowledable, like myself. I would def. recommend this place because dude knows his stuff. read more

I have had a number of old Electrolux and Miele vacuums restored here. My vacuums have lasted for over 30 years, thanks to Mr. Sweeper. Also, I just bought a new vacuum from Mr. Sweeper. Not only did Mike put my vacuum together for me, but he listened to the needs I had and helped me choose the right attachments. One long, bendable attachment for the Miele goes all the way under my sofas, my oven, and refrigerator. I even have a new attachment to clean out the fan of my 20 year old plus Sub Zero that will not damage the tiny metal pins of the filter. I often have two dogs and one cat, all shedders. I need a substantial vacuum that is no longer heavy to lift. I swear by Mr. Sweeper for all you vacuum and sewing needs. (I used to sew a lot of my own clothes. The machines here are awesome)! read more

I took my Kenmore vac in for repairs. Mr. Sweeper identified the problem and said they'd order the part from Sears. Fast forward a month and they're still "waiting" for the part. After repeated calls, I told them I wanted to get the vac back and that I'd take it to Sears. They said there'd be no charge. No charge??? They didn't do anything! I should have charged them rent for holding on to it! If you have a broken Kenmore vac, don't bother bringing it here. You'd be wasting your time. read more

I had a problem with a vacuum that I had recently purchased at a big box store. I knew that bringing it to them would be an exercise in futility so I took it to Mr. Sweeper. The fellow who runs the shop explained that there was nothing wrong with the machine, but that one of the mechanisms was not properly positioned. He took the time to demonstrate what the machine should look like for my type of carpet, and how in fact, it was cleaning as it should. I really appreciated the time and explanation. I may have saved a few dollars at the big box store but nothing beats knowledgeable help and the personal touch. Check them out. read more

My Eurika suddenly had a problem with suctioning. The day before I had had a bad experience at another vac repair place in Brighton. My experience at Mr/ Sweeps was excellent. I spoke on the phone before going in w/Richard. He also helped me when I came to the store. He immediately identified the simple problem and it was fixed in less than 5 minutes. The customer service and friendliness couldn't be better. I would also trust them not to make a problem greater than it actually is and overcharge. I would definitely recommend them to a friend and go there again. read more

I was in the market for a good vacuum, having bought several cheap models that died within a year. Mike was super nice, he walked me through the different models and helped me pick a good quality Miele vac that would work for my house at a great price (lower than I'd seen online.) He showed me how to set it up and maintain it, and it's nice to know I can get it serviced locally if I ever run into problems. If you're in the market for a vacuum, I'd highly recommend looking this place first. read more

After no help on telephone with Sears service line and after replacing both filters, still no suction and warning sensor light still on. Spent hours trying to solve issue short of travelling to distant Sears Store. Finally tried Mr. Sweeper in W. Roxbury - first by phone. Gentleman listened and gave suggestion. Said if I couldn't clear it to bring it in. I followed his instructions, couldn't fix it, brought it in and gentleman cleared the block in a minute. He saved me hours in travel time and further aggregation with Sears. Very courteous and responsive service. Would refer everyone to this local gem. J. C. In J. P. read more

I brought my 20-25 year old Miele vacuum clearer into Mr. Sweeper for repair. Motor is shot, not a big surprise. So I looked at the vacuums available in the shop. With the assistance from the very pleasant and knowledgable sales person, I picked out a new basic model Miele. I got a good price, was able to recycle my old vacuum cleaner, and when I got home was able to put together the new Miele in about 5 minutes. I am so pleased with the new vacuum cleaner; very smart design and quiet! Yay for Miele! Yay for Mr. Sweeper! Super transaction. Thanks Mr. Sweeper! read more

I took my vacuum in for repairs. Based on other comments, I had a bit of a walk, but it was worth it. I found the staff very friendly and helpful. Not only that, I walked out a few minutes later with a repaired vacuum and advice on how to avoid the problem in the future and I didn't break the bank (often the case at other repair stores). While I was waiting, I was happy to find some great supplies for my stone floor and great thread (hard to find these days). As someone else said, the store is a throwback to a bygone era with the know-how of today. I will definitely recommend to others. read more

Discovered Mr Sweeper on Yelpand based on previous reviews. took my vacuum in for repairs.As previously described Mike is terrific.Brought in a Miele-was sure it would be a fortune to repair-repairs were made within the time limit as promised not a fortune-very reasonable!-an explnation on Miele maintance and prevention-able to buy and extra hose and bags! And the best part-Mike is a very nice and pleasant person to do business with.Plan to bring in m other vaccuum and tell and refer other people to this hidden gem read more

I brought my vacuum cleaner to be repaired today. The retractable cord was stuck. A very nice young man brought it in the back to take a look at it. He returned in less than 5 min. And had fixed the problem. He told us a better way to hold the cord so it wouldn't happen again. He could have kept it, then charged us for a repair. We wouldn't have known . I really appreciated his help and advice. But I especially appreciated his honesty. Something you don't see often often enough. As a result, I would highly recommend this company. read more

awesome place, great service, reasonable price, fast turnaround. i took my vacuum there today based on yelp reviews.. i am happy to report they were right.. this place has knowledgeable staff and after another vendor told me to replace my 2 year old miele (that only had a clog) i am happy to see that ethics (good ethics) are alive and well.. they have my business for life.. you cannot go wrong going here!!! read more

I bought a rug shampoo machine and it was just what I needed. Debbie explained everything to me and she volunteered to assemble it for transport. She is patient and knowledgeable. I purchased a new one but she explained the deal with the refurbished ones also. I think the prices are fair. read more