We have been using them for 32 years and they can fix anything. You always know how much the job…read morecosts and they are always prompt and respectful.Also my home is loaded with appliances I have purchased from them.I have also recommended them to family and friends and they too were very pleased.

Excellent experience with Blue Hill Radio and Appliance. From start to finish I give 5+ stars…read more Purchasing from a family owned business definitely has many perks. Jack was fabulous and continuously said "we want you to be happy with what you purchase". Absolutely no sales pressure. Jack suggested I do more research and sleep on it. Removed my old washer and dryer and went above and beyond to accommodate me knowing the concerns I had with removal and delivery not being the same day. Jack was not only professional but very kind. Jim and Shaq (sp ?).........just WOW. Removing a washer and dryer from a second floor in a narrow space and then a narrow staircase that has a turn is no easy task. I saw first hand what it entailed and they did it with a smile and worked their magic. Delivery day couldn't have gone smoother. Jim continuously said "we want you to be happy with your purchase". Jim and Shaq treated me like family and not just a customer. Hands down this was the best experience I have ever had purchasing large appliances. Jim repeatedly said "any issues call us immediately". THANK YOU......you are all the best.

Illia was punctual, polite, reasonably priced, and solved multiple issues…read more It's hard to find people you can rely on, Illia is one of those people. I won't hesitate to call him again in the future.

Illia came and temporarily repaired our washer with the understanding that if the squeaks came back…read moreto call and he would return with the parts he needed. We payed him $252.00 out of $350.00 which he said we would owe the balance when and if he came back. the washer started squeaking again within a couple of days, we called repeatedly, and left messages. He took the money and ran! he never answered the phone or returned the calls. we felt scammed by him. I wish this review page had a negative value, I would use it!

Paul Appliance is awesome! loved the text ahead system to let me know they were close. The guys who…read morehave come out are so kind and got the job done quickly and professionally. I'd highly recommend them!

More than a thousand dollars in to repair my oven... and it still doesn't work. They've taken weeks…read moreto get to me. Then twice came out and couldn't fix it. The first time to assess, but didn't assess correctly and so I had to call my plumber out to put in a new gas shut off. Then they sent two guys out - one just a helper, the other one clearly had never worked on an oven like mine before. He spent a long time looking at the wiring diagram. They broke two ignitors on the stove top. They didn't test the oven thermostat. They were going to leave it a mess behind/underneath the range until I asked them to just sweep it up (even gave them my shop vac to do it.) I have another call in, hopefully I'll get one of the guys everybody raves about in these other reviews next time....

Great service! I was having an issue with my fridge that I couldn't figure out on my own. The…read moredefrost cycle wasn't functioning properly and water was pouring out the bottom of the freezer. I called them, they said they could come out the next day, they had a cancellation, came out same day, took a look, said they could fix it for $150, and got the job done in about an hour. I felt the price was fair, they corrected my issue, and were really nice.

Fernando was outstanding. He didnt even fix anything! He provided valuable tips and even came out…read moreto the house but ultimately did not need to fix anything himself. He helped me fix my non working garbage disposal over the phone. And he helped refer me to the right company to work on my kitchen vent dampers I still paid him for his time I highly recommend him for his honesty and professionalism

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

Perfect. An actual human being responded quickly to set up an appointment the next day (Saturday)…read more Technician was personable and professional, arrived right on time, confidently diagnosed the issue, and swiftly completed the job (oven igniter and wiring repair). I would absolutely hire them again.

Tony did a remarkable job! We had a big job involving an unistallation of a range I bought at one…read morelocation (a condo), transportation to the second location (our house) where he needed to uninstall our old range, reinstall the new one and haul the old range away. Other companies quoted us at 4+ hours of work, but Tony and his associate had the job completed in just over 2 hours. He communicates extremely well, shows up on time, is highly professional and knowledgeable. If only more professionals conducted business like he does! He will be the first person we call the next time we need a repair or installation.

Services were requested by my extended samsung warranty with no follow-up call from Tony on initial…read morecall from samsung I ended up calling him and made arrangements to have my range looked at and he failed to show up after contact him rescheduled for next day and he was a no show very poor service for this company wouldn't recommend him for any services

I called Mass Appliance Masters last Monday 02/09/26 about my washing machine at 2:30pm and they…read morecame to my house that day around 4:30. Diagnosed the issue ordered the part and they are back today 02/16/26 repairing my machine. Very responsive and reliable. This was after I was assigned a scam artist company by Electrolux. Buyer beware if you ever get assigned to APS Electronics.

Provided after-hours same day service! They work on Fisher Paykel dishwashers when many people…read moredon't, analyzed the problem quickly, and solved it. I will always call them in the future for any appliance problem.

For anyone looking at reviews to see if you should call or visit Poirier in Newton - YOU SHOULD! I…read moremade an unscheduled visit to Poirier on 7/27 and was immediately helped by Alex Bobb. I knew what I was looking for and Alex connected me with an in-stock dishwasher - providing GREAT GUIDANCE and INSIGHTS in the process. We reached and agreeable and very fair price and Alex then arranged prompt delivery and install from a trusted plumber resource, Vito Serratore. Vito was a great communicator leading up to the install date and he and his partner for the day were EXCELLANT to deal with in-person at my home. They were on time, efficient, careful, and very friendly. To make it very clear - this is a 5++ star review.

My mother needed a new fridge; I live out of state so I called Poirier. Matt went above and beyond…read morewith records of the last fridge Mom had bought from Poirier, attention to detail, quick emails, and a willingness to be sure I had all the information I needed. The new fridge is great and I am so glad I called Poirier.