Pfefferle quickly got me back in my van after replacing a cv axle shaft. Easy to schedule, and the…read moreprice was right.

I have been going here since they opened. I have had them do oil changes, repairs and inspections…read more You cannot beat Chris's honesty either.

I had bad tires on my van .I had two new one's put on the rear. And two used tires put on the…read morefront and two weeks later I went back and got the other two new tires put on the front. Ludlow tire is a fair business .very respectful and professional ,Reasonable prices a great place to do business. I recommend anyone that needs used or new tires to go to Ludlow tire . u will b very satisfied .I know I am a very satisfied customer and I will always use them any time I need a tire or tires .thank u Ludlow tire I'll send anyone and everyone that needs a tire to u. Awesome place of business

fast service with quality tires. they ordered my tires and had them the next day. I liked their…read moreproduct so much I went back and got 2 more.

I came in for a simple alignment check and was told it would be about a 20-minute wait. Two hours…read morelater, I was still sitting there. During that time, I watched several people who came in after me (and who admitted they didn't have appointments) get taken back ahead of me. When I asked if someone had forgotten about me, I was told there were other appointments in front of me. I understand appointments take priority, but it doesn't make sense that walk-ins who arrived after me were still being seen before I was. At that point, I asked for my keys back. If I had been told up front that it would take two hours, I never would have waited. Giving customers unrealistic timeframes and failing to communicate is extremely frustrating and reflects poorly on customer service. Please be honest and transparent about wait times so people can make informed decisions instead of being left sitting and ignored.

They had me waiting 3 hours for to fix an air leak for one of my tires. The slowest tire…read morediscounters I've ever been to.

Was able to quickly get service scheduled and the repair was very reasonable. Good quality service.read more

I used Eric's (now Pohlman's) almost 10 years ago and they really impressed me then. I moved away…read moreand recently came back to the area. After having issues with two different Honda dealerships and another independent shop, I decided to try Pohlman's again even though they are 30 minutes from home. They were able to diagnose the problem immediately and repair it within a couple of hours. I am very happy with the service, the repair and the cost. It is well worth a 30 minute drive and the cost. I would recommend them to anyone in my family, circle of friends and community. I am a retired machine repairman, and although not a specialist in car mechanics, I do know good work when I see it. Kudos to good customer service and quality work.

My elderly mom needed her rear tail lights replaced. She doesn't drive a lot and to save her some…read moremoney I purchased a pair of aftermarket assemblies. I spoke with Darrell explaining I am in California and I just want it to be as simple and painless as possible. He took time to speak with me, even though it was a Saturday, and I know he had to be busy. Darrell was so kind and caring about the whole situation and my mom's needs. Still, I called that morning just to make sure and spoke to Josh. He was equally caring and kind. He simply said, "don't you worry about a thing. We have her taken care of"-and they did. I spoke to my mom after and she was over the moon with how amazing they were and how they took care of her. It was truly a weight lifted off her shoulders. Absolutely recommend Big O and Darrell and Josh. Cannot thank these guys enough!

Quoted $500 for brakes and rotors all the way around, final bill was over $900 and they only…read morereplaced the rear and still had pulsating due to front rotors needing replacing. First and last time I do business with them.

I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

Our maintenance required light was on in our minivan, dropped it off to Pfefferly for an oil change…read moreand confirm there was no other issues. They had everything replaced in no time at all. Love having a trustworthy locally owned & operated company that provides quality service in a timely manner.

Incredible staff. I was in desperate need of a repair and was two hours away from home. The staff…read morewent out of their way to really help me. I will forever be thankful for their help and kindness. I reopened my yelp app after many years just to express my gratitude towards this department.