Do not going here these people are scams. They took in my fiance's car to service the stabilitrak because the ABS system was causing it to code. She didn't know what was needed, but they tried to tell her that she needed both rear lower control arms replaced costing over 2k, they where replaced 2 years ago. After she told me about this I got it scanned at AutoZone, saw the rear driver ABS sensor was bad. I replaced it and what do you know stabilitrak was back to normal and all lights are gone. DO NOT USE THESE PEOPLE! read more

worst customer service I ever had! I asked for my key back...the man called me the B word he wasted my time to take all my information down to not tell me a price I kept letting him know what was wrong with my car but he wasn't helpful! I don't recommend coming here..the guys are just rude!!!! read more

Chris is amazing! Super professional and efficient! Spending any amount of time getting my car serviced is not my idea of a good time... but alas had a flat tire so what coul we do??? We were around the corner at the farmers market and in a (mild) panic called Chris. He had what we needed, we rolled in and he took care of us on the spot and had us back out on the road in no time! Thanks Chris - u rock! read more

Today was the third time I have gone to this location to get air in my tire. And this is the third time I have had several technician look at me and never acknowledge I'm waiting it ask what I need. I went inside and was told to just pull in front of the bay and someone would help me. So I waited and 20 mins later after seeing 3 employees talking and look my direction I left. I would leave no stars or negative if I could! read more

Do NOT use Mr Tire on South Center St in Hickory. Last year (May 22nd, 2023), we had an alternator go out on my wife's car. We had the vehicle towed there for the repair. 2 days to put an alternator on that only calls for 3 hours time to do job and zero contact from them explaining delays. I had to call when they said it would be ready (but wasn't) several times. That should have been my last time there but we go back again thinking everyone has a bad day every know and then. I called and ask for oil change and tire rotation on my truck. I was told oil change is $73 and tire rotation is included. I said "great, we will come drop it off". Then we dropped my wife's car off for same service when we picked my truck up. 1) I knew they had just marked everything good on checklist because it had tire pressures list at 35psi, I run 50psi in my tires(heavier load). 2) Wheels generally have more brake dust on the front wheels than the rear because the front brakes "work" harder. The brake dust was not even disturbed. So there is no way the center caps, lugs, and wheels were removed. I call this morning and ask to speak to the manager, a guy named Chris says he is the assistant manager and could he help. I explained the situation to him andI ask if the oil was changed and he said they do services that are ask for. I said evidently not. He did inform me that "this happens". So no big deal. ABSOLUTELY horrible customer service after you just charged me for a job you didn't perform. I'm glad we didn't have them do the front brake job on my wife's car they SAID we needed! Wonder if we really do or is that another job to tell me you did, and then don't perform. Anyway DO NOT use Mr. Tire, they can not be trusted! read more

If an auto repair shop refuses to show you "the problem" they need to repair with your car, be weary. They could be lying. Never simply take their word. Ask to see the damage. Read details below: I brought my car in on a Wednesday for an inspection. I was on my lunch break and they assured me it would take about 30 minutes. After an hour they tell me my car failed inspection because of my wiper blades and tires. I asked "what's wrong with my tires". Bill at the front desk said "your thread is low". I was immediately skeptical because I recently bought these tires and I do not drive a lot. Then Bill says "hang on" and goes to the garage and comes back in and says "you actually have a nail in your tire". Considering I was on my lunch break from work I tell them I will come back soon to have it fixed. I pay the $13 for my failed inspection and leave. When I get home, I look for a nail on the tire, but I don't see one. Funny how the story changed from low tread to nail in tire. Red Flag #1... The following day, Thursday, I call in the morning asking if I can come in today for the repair. Upon my arrival I ask them to show me the nail in the tire before they begin working on my car. The lady at the front desk says okay. They take my car into the garage at 3:30. I walk through the parking lot to the back of the garage as they lift my car up. I ask to see the nail in the tire. The mechanic looks and cannot find it. He calls another mechanic over to help him find it and he can't find it either. The mechanic asks me "so they said your tire was leaking or something?". Then he goes to get Bill. Bill immediately asks me to leave the garage area. I explain to Bill that I want to see the nail they said was in my tire. He frantically tries to find something that resembles a scuff/hole on the tire and says "this is where the nail was. We have no intention of lying to you." I ask "where is the nail" and he says "we must have taken the nail out when you were here yesterday." He then proceeds to take a pick and poke the "hole" even further to try to prove his point. He repeatedly says "I'm going to have to ask you to come back inside". So many red flags 1. Why did they refuse to show me the nail to my face? Instead they asked me to leave. I was not inside the garage, I was at the edge of the door to the garage. 2. Why did the story switch from my tread being too low to a nail in the tire? 3. Even if there was really a nail in my tire, why would they remove it and not tell me?? They allowed me to drive my car home Wednesday without disclosing that they already removed the nail. Also, there was no marking on my tire from when they "found a nail" Wednesday. Hard to say if there was ever a nail in my tire or not. Regardless, the way they conduct business is unprofessional and I will never again do business with them. read more

I've never been so happy after getting my car fixed. Manager went above and beyond my expectations. This is full service full satisfaction place. read more

I went to get a oil change and was surprised that they gave me a complete list of things that I needed to get done I have took my car tco another place before but never got the service I got at Mr.Tire I will be taking my car only to them from now on great job guys i will be seeing you soon. read more

I took my Nissan Frontier in for an oil change. They told me I needed new brake pads too, and I believe it. The truck had enough miles on it that that was reasonable. What I did not feel was reasonable was the cost. The oil and the brake pads (which they buy in bulk) cost me double what the same products cost in a retail store. The labor costs were high, which I expected, but I did not expect to be charged $34 for shop supplies (?). What shop supplies? A rag? Some had cleaner? I might buy tires from here, but I'm through with service work. read more

Great auto shop. very friendly encounters with employee's, quick service done to vehicle, and a affordable price of service. They even gave me a spare hub cap since I was missing mine. 10/10 read more

Fantastic customer care. Very little wait, and plenty of room to physically distance because of Covid. They went above and beyond to make sure my car was safe so I could focus on getting ready to go back into the classroom. read more

I replaced a speed sensor myself, but it was the wrong part. So I took my vehicle to them & began the order for the right sensor. Then they say I needed the spinning gear for the sensor cause the original gear was damaged. Fine, no problem. Ordered the gear as well. They installed everything but said symptoms still occurs & problem wasn't fixed. I went ahead & paid the bill to release my vehicle because it's still drivable/able to correct the problem. So I went ahead to remove the new sensor with the new spinning gear. I noticed it's not the same design gear, where the new gears have slanted teeth & not straight up in down like the OEM gear. So I attached the OEM gear to the new sensor & installed it & the problem was fixed. They charged me extra for an incorrect part that I didn't need that also had me waiting for an extra 7 days. I personally won't be going back & I would suggest anyone who is pondering on taking you car there to do maintenance other than Tires, oil change, routine care car to "tread lightly" (Pon Is Intended) read more