Bs tire service ever They charge me 40 for nothing they not even fixed my tire and I come again and…read morethey just put air on tire and today is third day I came an row and they said we are Reconigzed other hole in tire! and they cost me so expensive for new tire why they're not check the tire at the first time? don't waste your time and money at here!

Have been going to Heisley Tire & Brake for 10 years - reliable, flexible, dependable. Eddy always…read moretakes good care of us!

I haven't been an active customer for about five years but when I was, they treated me very well…read moreand the pricing was fair; I had no complaints and wish they still worked on my cars. Give them a try! They made a great impression on me and it looks like they're still doing well by making happy customers.

Called this shop to inform them that I had two missed calls from this number. Bob then states he…read moredidn't call me, and is curt and dismissive about it. Well hey great for you Bob, but this number is calling me and you should look in to that because if I'm getting these calls, who knows who else is getting them. Rather than listening to me for helpful feedback, he says "look I'm not going to spend my time fixing this." And hangs up. I get it, maybe you're having a horrible day, but you should never treat any client or caller in this manner especially when they're letting you know of a potential problem that could lead to bigger issues from people like me who have no idea why they're getting multiple calls from your business. Shouldn't you want to fix that instead of dealing with a bigger headache and aggravating people in the process? Horrible customer service, horrible business acumen and an outright miserable person as the first contact for the business. If this is how they handle their operations, I'd steer clear unless you want to risk being treated like you're not worth their time. Posting the screenshot of the missed calls from your business and reporting your phone operations to the BBB. Thanks for your help, Bob. Now carry on with your miserable life.

I asked Consumer Tire to set my wheel lug nut torque with a torque wrench. The technician set it…read morecarefully. Well done. Over-torqued nuts can leave a motorist stranded. Consumer Tire has good tires.

I moved to Mentor 18 years ago and tried Consumer Tire because of the coupon in the move-in packet;…read moreI haven't needed to go anywhere else since. From day one they treated me like family, through oil changes, brakes, random issues that I never would have figured out without their expertise, and miscellaneous items found in my tires (where and how I picked up a countersink I'll never understand); through different shop managers and mechanics; through helping me find new vehicles after driving old ones past 360k miles. The folks at Consumer Tire have always been honest with me, even when I didn't want to hear the truth, keeping me apprised of situations as they arise, such as estimating the life of my tires and brakes, so that I could budget for the future maintenance. For honesty, skill, and expertise, I cannot recommend Consumer Tire highly enough.

I began using Firestone of Mentor as the primary source for all of my car maintenance needs in…read more2019. But in 2023, I began to encounter many issues, including the same issues repeatedly occurring. Here are my learnings: * Mark your tires to verify rotations are completed as expected. * If services are suggested, review prior invoices to identify if the same work was completed previously and if it is still under warranty. * Avoid repairs that "potentially" will address an issue when there are multiple troubleshooting options.

Amazing staff! Big thanks to Kelsey and the machine team for getting me in so quickly--I really…read moreappreciate it!

I have been a customer here for two years. We have 4 vehicles in our family. They have always…read moretreated me fairly on price and service. Sometimes they are busy but they have always gotten my work done in a timely manner. The service can't be beat. I feel the workers here are top notch and care about the service and parts they provide.

Had brake pads and rotors installed in Florida last month, and on the drive back to Ohio this week…read morewe noticed the brakes were not operating properly. Took it to NTB in Mentor, and Jim and Joe took care of me, did the repairs under warranty.......and fast. Great experience.

came in on Sunday for the first time with no appointment to have tires I provided mounted and…read morebalanced on a set of rims. I instructed that I wanted the camber wear flipped so it would've facing the outside. The two gentleman working had me in and out in no time. Great price , great service

No follow up left messages and dropped in at the location. Looking for tires and rims.read more

Zaps has always been fair and honest . Been going to him for…read moreyears, and have never been disappointed with his service.

After two other garages suggested I have the power steering pump and lines replaced on my van,…read moreturned out it was a leaky rack and pinion. While more costly to replace the rack and pinion, had the pump been initially replaced, it would have not only added to the overall cost, but left me without a vehicle for several days. This is why I appreciate going to a garage that has experience. Zaps got my vehicle in, did the necessary repairs, and I was back on the road in record time. So not only was my PS pump just fine, but the overall repairs were handled at a reasonable cost. Couldn't ask for more than that. Thanks guys.

Turns out I had tire choice do some front end repair work not only did they do a shitty job and I…read morehad to have it all redone at my expense another $1600, but I let them do my oil change and they screwed up the oil housing filter with the spring in it, which is now starved my motor from oil which, since I had to get the front end, repaired a second time from a better shop, I am now finding out that because of what they did, they starved my engine for oil and now I have valves ticking all over the place! I would not recommend any of the people that work at that particular tire choice to even change my tire. I will be calling their corporate headquarters in the morning and I will get satisfaction and my engine fixed.

Thanks Matthew and Alicia. Matthew fixed my appointment without hesitation and Alicia actually…read morecalled me to let me know my tires arrived, I didn't have to follow up. Done in two hours and were the most professionals about customer service. You're really good at people talk Matthew. I'll do business there again!