They damaged my brand new forged aluminum wheels, denied it, and utterly refused to make it right…read morein any way, shape, or form. Before you run your car through Waves, read this. I was a loyal repeat customer. Before my first visit I specifically asked a manager if their equipment would damage my aftermarket forged aluminum wheels. I was told not to worry, that even Porsches with large spoked rims go through without issue. I trusted that and kept coming back. What I didn't realize was that their loading track was gouging my driver side wheel during my visits. Three deep scratches, same exact spot on the outer diameter.. and the only wheel that's damaged? -- The one that loads directly onto their track. My other three wheels are completely untouched. The damage doesn't lie. I came in calmly with the car in person and a $175 repair estimate -- the cheapest quote I could find. I wasn't looking for a fight, I just wanted my wheels made right. The manager Scott reviewed the damage on my car, and later pulled up 2 dates of camera footage, then called to tell me they aren't liable. I visited multiple times in March and April. Their cameras only go back two weeks -- that's their limitation, not mine. I followed up in writing. The owner called personally and still refused to pay $175 -- despite the fact that only the wheel that physically contacts their equipment has any damage, in 3 exact spots on the outer diameter -- damage that could only come from hitting the same track repeatedly. $175. That's what my loyalty was worth to them. I have now filed a complaint with the Delaware Consumer Protection Unit and am filing in Sussex County small claims court. Look at the photos attached to this review. Then decide if you want to risk your wheels.

As you can see from my last review in March 2025 this is my favorite local automatic drive through…read morecar wash. I was here on Friday the 13th for the basic Pipeline car wash for $15. I paid using my credit card. Usually two workers one each side of the vehicle power wash all sides of the vehicle prior to entering the car wash. This time there was only one worker to power wash all sides of my Audi. After exiting the car wash usually two workers on both sides of the vehicle dry the vehicle and apply tire black. But this time only one worker was there and he did not apply the tire black to my tires. I had to go to my local auto parts dealer to purchase my own tire black. I will still return here because I like this car wash despite some issues today.

Communication was outstanding, and the service was perfect. It was also commendable that they…read moretweaked their service to accommodate my special condition. Pickup and delivery times were on time or earlier!!

I was very satisfied with the car wash they did. Good value, good job, very convenient. Will use…read moreagain. Thank you Ozzie.

I don't know how else to say it, but I generally avoid going to Billy Bob's because it's too damn…read morebusy. What we need is more competition. That said, they do a nice job.

Billy Bob's is the best! Car always looks great after the service. Even if you have to wait, it's…read moreworth it.

Horrible service went there 1st tine after pandemic and puss poor job was done. Don't waste your…read moremoney . My tires shine wasn't even put on all four tires completely. Waste of time and money

I have been going to westside for many many years and this was the first time this happen. I took…read moremy 3026 RAV4 in on 4-09-26 to get was. When left i went straight home. My husband was like hon they missed a tire shine on your passenger front tire and there is long black grease line on the front of your hood. I got some car cleaner and thank god i got that black mark off. How do you miss a tire ‍i guess I need to look into a better place to take my RAV4 .

awesome service and responsible pricing. Local business, very friendly and go the extra notch.read more

Got the 5 year treatment 2 years ago go. Car still looks like it just came off the lot!read more

i have used them for a while. the truth is no car wash is going to be perfect. i always choose the…read more$50 express detail. i have been very happy before. this last time it was horrible. spent max 15 minutes. they didn't even do the center console or cup holders. how is that not included in the top level non full detail wash they offer? the 6 workers standing around watched me get the spray bottles and wipe myself. i am fine with people having an off day, so i called and spoke to the manager. the only option was to return the car to them. unfortunately, i live roughly 40 minutes away and i had an appointment to get to. he told me to come back tomorrow. if i wasn't happy with that, too bad. for the gas and tolls, i'll wipe this stuff myself. but that's not how it should be for a $50 15 minute car wash and i did still tip. i won't be back.

When they brought my car around to towel dry, I had to ask to borrow a towel so I could dry it…read moremyself. They never touched the back. The windshield was still dirty (just got back from a road trip) and the cup holder was still dirty. Going back to my old car wash much farther away, Not even worth a star.

Nice self service car wash to clean all the sand out of your car before the trip home. Looks a…read morelittle run down but everything seems functional. Change machine, vacuums, pressure washer all working. Vacuum surprisingly works very well, and runs for quite a while on $1. They have an open bay pressure washer station if you have a boat/RV/truck and trailer which is nice.

Terrible car wash, needs a ton of work done to it. Just needed to get the salt off an old truck and…read moregot soaked doing so. Would've rather payed someone $2 for their garden hose.

Horrible self serve vacuums, they are VERY small, most are broken, and they have horrible suction…read more Leaving the vacuums to go into the drive thru car wash is a nightmare when there's also a line from the street, although I had been here much longer multiple cars did not let me merge into the lane to get my car washed.

This WAS my favorite car wash between Kent and Sussex, their Ceramic Coating was one of the best…read moreI've seen, and I grew up living near my uncles very prestigious car wash in Newark, NJ. Then today, paid for the Ceramic service, but the sign never lite up, and when I observed the nozzles nothing came out. When I asked the workers they gave dumb lies like Im an idiot! Im also an Auto Technician, I think I know what mist looks like! Then when the supervisor, only guy with walkie, said he'd speak to manager he never did told me that, "the manager said it was fine and working!" Im not a child, his lie was so obvious. When I looked at the vehicle, clearly no Ceramic coating was added. Telling all my military buddies and car friends not to come here!