Bianca (I believe her name was) had AMAZING customer service. I was getting 6 cookies and my friend was getting 12, Bianca suggested we get 24 for the same price! Loved that, she was looking out for us for sure. We engaged in a brief little convo, she was also really nice to the couple before us! We got milk, chocolate cookies, because they were out of semi sweet cookies. I was a little disappointed they didn't have snickerdoodle cookies, so I got sugar cookies, which was still very good. I also got peanut butter cookies, which I definitely enjoyed. I do recommend, and I hope to see Bianca when I return. read more

Mrs. Fields South Bay Pavilion - Desserts Near Me - Carson, California

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I ordered a custom cookie cake from this location and they did an AMAZING job!! They brought my cake vision to life and the workers were very kind. The cake decorator for this store is very talented. read more

Mrs. Fields South Bay Pavilion - Desserts Near Me - Carson, California

I loved the nightmare before Christmas cookie slice. Come to Mrs Fields in Carson. Ca. Amazing cookie cakes! read more

Mrs. Fields South Bay Pavilion - Felt in love with the Halloween Cookie Cakes. The nightmare before Christmas jack is adorable! - Desserts Near Me - Carson, California

So oowy gooey delicious . Right at the mall entrance. Fast service. Clean space. Just as good as when I was a kid. They have good specials and do holiday or special order occasion cookies read more

Mrs. Fields South Bay Pavilion - Mini - Desserts Near Me - Carson, California

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The girls working here are always so sweet! I love their cookies & brownies, they are sooo good! Fresh, warm, baked to dewy perfection.

The best birthday dessert experience! Started with easy ordering online for 2 birthday cookies (one for myself and they other for my friends son). The preset designs fit our needs perfectly so I went with those. Easy ordering, cookies were ready on time, no problem having someone else pick them up (with a copy of my receipt/order), and they were both hits with all our guests. I am not a big cake person and absolutely love the big cookie idea. I will be ordering from them again and hopefully so will some friends and family after tasting the fresh cookie. :) read more

Mrs. Fields South Bay Pavilion - They nailed it! Such a hit and something different. - Desserts Near Me - Carson, California

I stopped by today around 5:40pm. The line was very long with guests and only one worker was working the line. I noticed two more girls who seen me and the other customers but ignored us as they went into a back room. It's frustrating to have to take so long to get some cookies and a lot of them weren't available. read more

DO NOT BUY COOKIES FROM HERE !!! I came twice in the same week for cookies and noticed nats all over cookies. The first time was close to closing I arrived at 8:20pm all the cookies were put up they close at 9:00pm. I asked the worker if she could make more and she said no because they were closing and it takes 40mins to bake cookies as I'm leaving I noticed nats all over the cookies and I let her know that she would have to make new cookies considering the fact that there's nats on the cookies she then tells me if I'm not buying anything I can leave so I leave. Fast forward to today I go 2hrs before closing and notice nats still on the cookies so I let the workers know and I ask her to make fresh cookies because there's nats she then proceeds to tell me that the ovens are off so I leave once again with no cookies. read more

Mrs. Fields South Bay Pavilion - Nats on the cookies - Desserts Near Me - Carson, California

Usually my favorite cookies but came here 25 minutes before close.. and they're serving nothing. Should say you close at 8:30 then. read more

Mrs. Fields South Bay Pavilion - apple watch - Desserts Near Me - Carson, California

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On Sunday July 21st I was n line to make a purchase....as I approached I was behind a couple that was making a purchase....the employee, Daniella ( hispanic origin) im black american....acknowledged my presence with eye contact...as I was waiting an hispanic customer approached the counter....as I was next in line ....she totally ignored me & went to help the hispanic customer as though I had not been waiting for 5 mins....I was appalled by the blatant disrespect & discrimination & asked for the manager....which she offered no solution, other than how she can help me with my purchase....I refuse to patronize a business, that clearly have racist employees.....I will be contacting Corporate office..... read more

I've always loved the Oatmeal Raisin walnut cookies. My daughter bought me some two weeks ago. They were horrible I thought it was my taste buds. I put them away and tried them again. Nothing had changed still nasty . I called the Carson store and asked if the recipe was changed? Sure enough its changed. read more

What a nice lady working the counter!! Had my cookie cake ready to go on time and my birthday son was with me and she gave him a large cookie as a gift. I was expecting a small cookie but instead she gave him his favorite, large cookie. How nice was that!! I will be returning for sure even if it's out of my way. Thank you so much!! read more

I haven't been here in years. Cookies are still as tasty as they always have been. Though, the selection is barely half of what used to be in the trays. Customer service was on point. I'm not sure a dozen tiny nibblers is worth $4.99. I indulged anyhow. read more

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I drove for 20 minutes to taste these cookies. At the end of the day I bought 8 chocolate chip cookies. 5 for me and 3 for my brother. The drive was worth it because these cookies were delicious. Crispy on the outside. Chewy on the inside. Just how I like them. The only regret I have is giving 3 cookies to my brother. :) read more

Very delicious cookies! My favorites are definitely chocolate chip and cinnamon sugar read more

Mrs. Fields South Bay Pavilion - Got the dozen nibblers 6 cinnamon sugar, 4 chocolate chip and 2 m&m very delicious - Desserts Near Me - Carson, California

This location did a great job on the cookie cake I ordered. My expectations weren't too high because this was the first time I've ever had a cake made here but when they showed me the finished product I was so impressed. Thank you guys so much! read more

Mrs. Fields South Bay Pavilion - Desserts Near Me - Carson, California

Hello, I am Zlatan. Zlatan likes cookies. Zlatan walk down the street after practice and gets cookies. These cookies are the best. The gentlemen, Brian, always has a bag full of Zlatans favorite cookies. Zlatan says you are welcome to Mrs. Fields. read more

Amazing job on my half sheet cookie cake order! Since we were celebrating my son's birthday after his jiu jitsu class, I wanted a cake that looked like a gi. I brought in three pics of what I would like (one of a cake decorated in fondant, one of my son's gi, and one of the logo of my son's jiu jitsu gym). The gentleman who designs the cakes said he would be able to do it. I was so pleased he was able to accommodate all my special design requests to make this cake an extra special surprise for my son's birthday. When I saw the cake I was more than amazed at how good it turned out. I'm still in love with it. Everyone was shocked and just as amazed at the design. I must add that the lady who took my order was super helpful and patient. I came one week to get pricing and info. The following week when I came to place this order, she remembered me and was again very helpful and friendly. These two were great to work with. It was truly a great experience as they took the time to go over all the little details that made this cake special. My son absolutely loved it. I have ordered many cookie cakes elsewhere but none have ever been able to design cakes like this and others I've saw on their display. Truly great work! read more

Mrs. Fields South Bay Pavilion - Can't tell you how amazing this design turned out! Great job! - Desserts Near Me - Carson, California

This Mrs. Fields location is my go-to. However, it was rather unusual that day. The lady with red hair on the counter was so rude. She stared me down and kept interrupting while I ordered, like she was irritated and wanted me to order faster. Mind that I was the only customer in line. The people I came with even noticed it. I didn't complain upfront. I figured leaving a review instead. Horrible customer service. read more

Came here close to closing before I went to watch my movie at the Cinemark. I love Mrs. Fields Cookies and get it whenever I can because the locations seem scarce. I got lucky this day and was able to get 20 nibblers for ONLY $5. What a steal. Customer service was great as well. You will always have a special place in my heart Mrs. Fields. read more

Its a Mrs. Fields and has been in this mall FOREVER. Good cookies, great prices. Make sure to grab some of their ice cold milk!!!

Love these cookies. They are always fresh and good. The price can't be best for fresh cookies. They offer cakes to and are quite delicious. If you live near this location and have a birthday party you may want to consider trying Mrs Fields Cookies for your next party cake. read more

The 3 stars are because the cookies are always tasty. The only issue I have is that the cookies were SO thin & so flat. They were almost see through! I've never had cookies so thin. It's like they were trying to cut back on the dough to make more cookies, but if that's the case I shouldn't have to pay for a whole cookie if I'm getting a fraction of one! read more

Before you buy cookies, always check the bags on top for bargain cookies. The only thing is they're from the day before, you get a lot of cookies for your money. (Sorry..they're already prebagged...so u get what you get.) read more

THIS ITEM IS NOT ON THE MENU, BUT IT SHOULD BE...BECAUSE IT'S THAT GOOD! Mandarin Orange Muffin..... A sweet and tangy mouthful of joy bursting with mandarin oranges and covered in a sweet streusel topping. It's sweet but not too sweet (where it will give you a tooth ache) and has a nice citrus like bite. This is a special request item and so far it's only at this location. Call ahead and order a dozen...you won't be disappointed. read more

This rating is for customer service. I went to this location a few minutes before 7:00 tonight. I waited to place my order. The girl stopped talking to her friend and asked what I wanted. I said I would like the by 40 nibblers and get 20 free. She said we are not doing that right now. I pointed to the sign right in front of me that showed the deal and she said they were not doing it because they under baked. I said I don't want any then and left. If the deal was not valid why was the sign still up? I was purchasing them for my wife's birthday and I was so upset that I just left. Needless to say I will not be back to this location. read more

I absolutely LOVE this Mrs. Fields in the Carson Mall! The younger girl workers Ashley and Magally are just the nicest people who work there! I totally think they should rub some of their positive energy on the other workers there. They are the only reason why I am happy to get my cookies before I head on to work in the mall as well! Thank you beauty's, you make my daily dose of Mrs. Fields Cookies worthwhile!!! :) :) :) read more

Bad customer service, lack of communication, argumentative owner, and unreliable. Very difficult with orders, unable to meet demands of the order, and very unwillingly to compensate for lack of service. I would recommend not going here. Also will be difficult if customer were to ask for refund if order is wrong. read more

Nothing beats mrs. Fields! I love love love the nibbled cookies. I've tried every flavor and like them all! I get so tempted to try other products like their brownies but I buy so much of the nibblers already. I also love how they can decorate the giant cookies like cakes. Idk if the quality for those would be any different but I definitely would like to try it someday! read more

Came by 3 times to buy cookies and the "server was down" and I could not buy the cookies. Get some pos equipment that works.

Relatively pricey but just so yummy! If you come before closing, sometimes you'll get special deals because they want to sell their goods for the day. read more

I ordered two cookie cakes from here, day of pick up I was told they might not be able to do my cakes because the decorator might not be able to to create the characters I choose a week ago over the phone. I was told that they could create them, day of pick up was a different story manager tried to work with me created cakes but felt the need to express how stressed she was. I was possibly not going to have cakes for a party. I was then told by a worker on the phone that the cakes would be on the house meaning free for the trouble. I thanked her, for her to call me back to tell me I need to pay she then offers me a 20% discount and changes her mind and says no 10% Don't go here not accommodating and very argumentative instead of trying to help when they make the mistakes. read more