Stopped in for a couple of items. Was met by the usual friendly and helpful greeting. But then I…read morenoticed a he store has been renovated first floor and the new downstairs. The store looks awesome! Great job! Gonna stop in more often!

Had to get a copy of a key made....great service and very friendly staff. Also bought a delightful…read morepumpkin!

As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

This was a really great experience and I will be working with NYC Fireplaces again! I initially…read moreordered a Gozney Dome pizza oven. They had the best price I could find online which is why I went with them. A few days after the order I realized I had made a mistake - I ordered a dual fuel wood/natural gas oven, when I actually needed dual fuel wood/propane. I called and spoke to Luca who immediately made the change in their system. The oven was delivered the next day and the delivery person was extremely courteous and helpful. Again, I made another mistake. I forgot to order the stand to put the pizza oven on. I called Luca again and he took payment for the stand and offered to waive the FedEx costs since I paid for assembly initially. That would have been great customer service already, but to go a step further, Luca called me back and said they would put it on a truck and deliver it that same day. Such a great experience!

Our barbecue had not been professionally cleaned in the 15 years we owned it. It had 15 years of…read morebuilt-up grime and grease, and even a few critters (mice) living in it. I hired Bar-Be-Clean to resuscitate our barbecue. By the time Nick finished the job, our barbecue looked brand new! I could not believe the transformation! Nick arrived on time and did an incredible job! He was a pleasure to work with as well. In addition, he suggested parts that needed replacement and offered to order the parts and come back with them. He sanded and cleaned every inch of the barbecue. It does not look like the same appliance! What a difference! I would highly recommend this company and we will definitely be using them again in the future!

OMG! It's like a brand new grill. I keep a very clean grill, always cleaning it with steam water…read moreafter every use, but grease and grime eventually built up. Zander came and (no joke) was here for hours cleaning every nook and cranny. The grill seriously looks brand new. Can't wait to use it tonight!

Recently purchased both a dishwasher and microwave. Everything thing went as smooth as could be…read more The prices were fair, and delivery and installation were handled efficiently and effectively. Dealing directly with the owner was a major plus. I guess that's why it's called "My Family". Almost like having family in the business. I highly recommend this relatively new place for your appliance needs.

My Family Appliance was able to get AC units that none of the big box stores were able to get and…read moredid so under a time crunch working overtime to make that happen. Would highly recommend even if you pay a little more. It is well worth any additional cost .

Ordered the Castlebar Deluxe for our backyard. Initial install had a few hiccups and I had to…read morereach back out for some assistance. Response was great and the retrofit and fix were on target. I have to say that the customer service provided went above and beyond and if you are looking for a company that stands behind their products and workmanship, you have found it here!

I worked with Tom to buy three appliances for my kitchen. They were delivered and installed in a…read moretimely manner. The installation crew did a great job & were very personable.

Just sent away. On my way to any other plumbing store but here for a savings of over 2k alone…read more Sebastian said he strictly sells at list price. We were told him we were quoted 2k lower at several other places, but this is closer to our home and came here to purchase today because our project is starting very soon. He advised us to go elsewhere because he only sells at list price. Maybe this is your store policy, but not very competitive. It's now 130 on a Saturday afternoon to make matters worse. Now very short on time. Big waste of time. Don't bother.

amazing store i have been going there since they opened..great staff great selection carry onread more

Went to the store to buy some ski pants, as they have a best collection of Burton, North Face, HH,…read moreCG and some of the most familiar brands. The store is full of options. They have all things covered for ski/snowboarding activities. They provide maintenance service, as well as rentals for boots, googles, helmets. Prices of products and rentals are competitive. The store was super busy when we went Saturday afternoon. All associates were friendly and helpful to us. We walked to with two pairs of ski pants. I visited this store in Paramus few years back, for refurbishing my snowboard. I had a solid experience back then. Absolutely recommend this store for any ski/snowboard related shopping.

After 27 years with a wood burning fireplace and all the mess that creates, my wife and I paid a…read morevisit to Village Fireplace & BBQ. Kevin took the time to thoroughly educate us on all the options and process of converting to gas's. He walked us through the burner types, log options as well as add ons with no pressure. He also gave us a great recommendation for a plumber to run the gas pipe (JLM aid Bayshore). Kevin was so accommodating and we'll coordinated, we were able to get everything installed in one day (plumbing, burner install and log set up). Matt, the installer, was excellent! He installed the burner, set up the logs and embers and provided us with detailed instructions for running and maintaining the new fireplace. Village Fireplace & BBQ was super knowledgeable, reasonably priced and very well coordinated. We love our new fireplace and can confidently recommend Kevin, Matt of Village Fireplace (and JLM Plumbing)!

I was super impressed with Kevin, the owner, on his knowledge of everything fireplace related. He…read morehelped me choose the proper insert and accessories for my fireplace. He spent a great deal of time speaking to my husband on the phone discussing all of our options. I would highly recommend this place.