There were two people working when I stopped by to get my dogs nails trimmed this morning. They were in the middle of a conversation when I walked in but the lady stopped to greet me. I don't know how many people it takes to trim a dogs nails but they both went to the back, and left a dog, strapped and unattended on the grooming table. That poor dog was shaking and whining the entire time (which was really only about 5 minutes but still not cool). The lady brought my dog back out and I looked down and saw blood on my poor pups paw. Of course, I said "omg is she bleeding?!" And the lady said "oh is she?" Then after she took a look she said "oh yeah, I cut a little close on that nail but I put quick stop on it so it's fine" I'm sure it's difficult to cut a dog's nails but that's why I brought her somewhere to see someone experienced. She did not have the appropriate or expected response to the fact that she hurt my dog. Also their manners left a lot to be desired. Overall, I am not satisfied with my experience at all. My dog was hurt and the other dog was clearly in distress. I would not return or recommend this place to anyone. read more

Couldn't be happier with this place. I used to live near Issaquah and went to the Petsmart salon because it was convenient. Minimum $65 and you had to book at least 10 days in advance. Now I live in North Bend and I saw the ad in the local paper about the Mt Si Salon and it's new owner. I know nothing about the old owner, but the new one is fantastic. I get my dog groomed as well as he ever has been and it's very affordable. Being in the ACE Hardware is convenient because I typically have something I need to buy there after I drop my dog off. However, what drove me to write this review is today I was with my dog walking around the river and he suddenly ran off and started thrashing around in what I discovered was a dead fish carcass. The smell was unreal. So a couple minutes later I called the Mt Si Salon asking if they could squeeze my dog in late on a Friday. Yes, they could give him a scrub. When I picked him up they had washed him 4 TIMES! When I got home, where I'm typing this, I realized they also clipped his nails and trimmed the hair on his paws- nothing I asked for or was charged for. Plus my dog came home wearing a Seahawks handkerchief around his neck, gratis! I don't get on this website easily, I could care less about reviewing most businesses except those that truly go above and beyond. Mt. Si Pet Salon is one of those businesses. read more

This place is dangerous. The first time we took him there, he came out limping. I thought maybe he just jumped off the table and tweeked his leg. He was fine the next day so we didn't think much of it. The next time we took him in after I got him home my truck was filled with blood! She had cut his rear nail too short and it was bleeding everywhere. It took us two hours to stop the bleeding! If that wasn't bad enough, he started limping on his front paw. We checked it and in between his foot pad it was cut up I assume from the clippers to cut the hair between his paws. We put Neosporin on it, then wrapped up for several days changing out the gauze twice a day for several days. He seems better today. We called and left a message with no return call. Do yourself and your pet a favor and go elsewhere. read more

I wish I could give this groomer better reviews because she does a good job grooming my dog, but I can't. My dog would be there for hours inside the crate and she absolutely NEVER answers her phone or responds on facebook. I would suggest maybe hiring another person if she's so busy that she can't take calls from the customers. read more

This is my first experience with professional dog grooming, as I usually do it myself at home. However, I am a very picky dog mama... it took me four tries to find a vet I was happy with. By contrast, I was happy with Mt Si Pet Grooming from the start. The owner is very kind and obviously has a way with dogs. She's experienced and knowledgeable about dog behavior, the rates are quite reasonable, and the salon set-up is efficient and clean. They gave my 3.5 month old Great Pyrenees puppy a wonderful first grooming experience. She came back to me incredibly soft, fluffy, and smelling wonderful, with a cute bandana to match her collar and nametag. Oh, and her razor sharp toenails are no longer so deadly! I think I am now a convert to pro grooming, at least from Mount Si Pet Grooming. It's so worth the money for what you get. We'll be back. :) Just as a heads up, it was a little hard to get in touch with the salon through their online contact form, so it might be better to call to make an appointment. p.s. The attached ACE has an exceptional selection of dog foods, treats, and toys, far better than you'd find in a standard hardware store and actually better than many pet stores, too. read more

Recently just took my two cocker spainels here and am thrilled with the results! There are open windows so you can see what she is doing, which is a huge plus! The groomer is such a nice women who clearly cares about the dogs. Really happy, will be defiantly be making it my permanent groomer. read more

It's worth the drive to North Bend! Getting an appointment can be tricky, as they are booked out weeks in advance due to popular demand of return customers. Amy is so kind with our dogs and I never fret about their care here like I used to at Petco where I didn't know the groomers and they always changed. Our pups end up fluffy-fresh and gorgeous. Last month they were wearing cute Thanksgiving-themed bandanas when I picked them up! :) read more

Amy is the best! I have dealt with dog groomers and nail trimmers for my lab for 15 years, From here to New Castle. A real gem for us dog lovers here in NB. read more

The prices are reasonable and they do a great job grooming my two curly haired terriers, which can be a challenge. The phone has been answered every time I call, which for some odd reason, is a rarity with other groomers I've tried. Highly recommended! read more

AMY is AMAZING! My dogs love her and she does a wonderful job! We have 2 Havanese and they always come out looking wonderful! Amy knows animals and what she is doing! She is super busy, but that should tell you she is trusted and well liked by her clientele! I have had several groomers to compare her to and she is the best! I wish I could give her more than 5 stars! read more

While I have successfully gotten a nail trim once so far and Amy was very nice and efficient with my dog, the business skills are horribly lacking. I have tried calling a number of times and only get voicemail and the voicemail has been full so I couldn't leave a message. I found a contact option on her website but the submit button doesn't work. I tested it on both my phone and computer. I just tried stopping by and she was already gone by 4:40 even though her hours list 5pm and drop ins for nail trims are welcome anytime. Her assistant was near the locked salon and said that even though the hours listed are 9-5, she usually arrives at 9:30. This is incredibly frustrating to customers who can't call to check availability and when they try to drop in, the salon hours are not accurate. If she is so busy, she needs to at least fix her method to be able to let customers leave messages. Plus she needs to update her hours to reflect when nail trims are possible. How can you build a customer base if your customers can't reach you? read more

Mt Si Grooming is A-M-A-Z-I-N-G!!!!!!!! They stand behind what they say about a "pawsitive" experience. We have a older pup that came to us and is very tentative. They greeted her immediately to get her comfortable. They did an awesome job and is very affordable. i have never written a yelp review in my life, and literally came through the door to write one! Addison will be back!!! THANKS AMY!!!! read more

She is very competent in the actual work of dog grooming but needs someone competent to run her business. She doesn't return calls, emails, or texts. Why even have contact info on the website. The store hours posted are, in my experience, a suggestion of when it might be open. Maybe she has all the business she needs and doesn't want any more. read more

First time coming here with my dog who HATES getting his nails done. He also has back problems and even had a back surgery so he is special needs. Amy let me hold him while she clipped his nails. Took her less than 5 minutes. She even gave him a cute doggie bandana before we left. Very personable and understanding of our situation. A lot less stressful for him and myself. Much better and quicker experience here than any of the larger dog stores we've been too. I could tell that she knew I was more comfortable holding him than anyone else. I like when people trust that you know your animal better than they do. Our other dog is a long hair and has only had one professional hair cut because after I picked her up (4 hours later!!!) I could have done a better job. No way they needed 4 hours for a 10 pound dachshund. I might actually give professional grooming another shot after this experience. This is our new go-to place. Thanks, Amy! read more

Amy is great! Our dogs see her every month for grooming and she is wonderful with them! She is also very affordable and easy to schedule with! read more

This place is horrible! The owner is the most rude individual that I have run into in a long time. Her skills are severly lacking as a groomer and she was horrible with the way that she handled my dog. I would never recommend this place to anyone. read more

Amy is the best! My Golden always looks and smells wonderful when I pick her up. You can tell she loves every dog that comes in her salon and she treats them with the utmost care! I am very protective of my fur baby and I trust Amy whole heartedly with her! read more

Highly recommended! They do a great job on our Springer Spaniel we are very happy with this service,,,plus they are super nice to your dog! Take your doggie here forget the Petco's etc...they are super good at what they do and when I pick up my Sammy he is always a happy boy! Give them a try you will stay. read more