Update: I would like to thank Springdale Automotive for…read morereaching back out and fixing the issue. They were professional and addressed my concerns.

This was the worst experience I've ever had with a mechanic. They are dishonest and extremely over…read morepriced to the point where it feels like a scam. Long story short: I drove my car in after a check engine light, these people quoted me more than $1,000 in repairs including $160 just to look it and $160 again at the end of the job to check their work. I took my car over to Hondaworld that week and not only did they not see half the repairs needed that Springdale did, the main issue was fixed for $300. -Save yourself a grand and never bring your car to Springdale Automotive- Full Review: I brought my car in last week for a basic diagnostic due to the transmission light coming on, I made an appointment and dropped it off. There are two receptionists and the girl Candy is pretty rude, she didn't really greet me and was so cold that I made a note of it . They also don't tell you until you're up there and handing the key over that off the back they charge a flat $160 for the hour to diagnose it. It took the day to get to my car, when they diagnosed it they texted a link to the report that shows what's all wrong with pictures and what is/isn't urgent. I was called by one of the front office workers that an email was also sent and to go over that and call us back and let us know what I want to do with my car. This email was important because for some ungodly reason the text report does not include the prices-the email does. This was also happening about 30 minutes before they close. I waited for the email for about 10 minutes, I wanted to at least get the report sent before they closed so I could understand it...I was truly baffled that I wasn't going to talk with the actual mechanic at this point. I called up and talked to Candy, I told her to please tell the rep who called me to re-send that email if he hadn't since I was not seeing it. She said ok,they closed,I never got the email. The next morning I called back up, got Candy again, fast forward to me and Candy on the phone watching for that email. She has been implying the issue is on my end end when I told her I wasn't getting it in my inbox or spam. She explained how emails take a few minutes and that I just need to wait, and I have never felt dumber than I did listening to that statement. Most emails take less than 30 seconds, and sure enough their servers were down, so I couldn't see the email. I told Candy that I desperately just want to hear a mechanic tell me what they found over the phone and tell me what it needs. Candy just told me the prices instead and it made it so much worse because she is listing off all of these LARGE charges for services that I ask about, and she couldn't explain it either, so it just felt even more like a price gouge. SPRINGDALE QUOTE: $400 for a transmission fluid service $300 for the oil pressure switch $260 for spark plugs $50 for my brake light $160 for an hour to CHECK THEIR WORK. +$160 for the first diagnosis. Skipping the brake light and spark plugs alone I'm still walking out of there spending $1,000+. I told them to take my car down, pick me up and I'll spend the $160 they charged just look at my car to never have to deal with this place again. Honda World saw my car later that week and told me the only urgent issue was that pressure switch, which they fixed for $200. I also got to talk to the mechanic dealing with me the whole time-and she was very knowledgeable and friendly. They actually pre-ordered that part when I told them my situation over the phone when scheduling the appointment so that it got here as soon as possible. They also caught that my two axels were recalled and they replaced them for free-which was $2,000 worth of repairs! HONDAWORLD QUOTE: $200 for the oil pressure switch $30 for the brake light Free Axels $100 for labor and diagnosis. I spent less than $400. that is $700 less than what Springdale Automotive at Bowmanfield was going to charge me. Oh as a side note just to hammer in how awful that facility was, Something that was not an issue when I dropped my car off, but happened after picking my car up, the front drivers side door was making a metal crunching sound every time I opened my door. I noticed it in their parking lot and should have walked right back in,I was just completely done with that place. I contacted them and asked them about the car door and explained the situation, not even in an accusing way-and they implied I could be lying and they were implying they wouldn't even entertain the idea that they did it until I brought it back in. Which they would not promise would be free. Thank god after I got my car back out of Hondaworld-the issue seemed to have fixed itself...or who knows maybe the beautiful people at Hondaworld fixed that too. I never got that email from Springdale by the way.

My experience with Springdale Automotive was absolutely infuriating!! I scheduled an appointment in…read moreadvance and took my vehicle in for two routine repairs and one specific item. 1. It was never mentioned that my SUV would be fully inspected including photos and videos - this cost me time. Later it was explained to me that even if it's only been a couple of weeks since you've had your vehicle in their shop they'll perform this inspection...unless you opt out. (Personally, I think it's a sneaky way of trying to find something else to charge a customer for.) 2. No one called me about the repairs. Instead, I received two separate emails which apparently I didn't understand because the documents consisted of a sub total, a sub total and another sub total. When I called to clarify, I repeatedly told the guy on the phone that I only wanted to spend $x,xxx.xx and he confirmed that this would cover the original requested repairs. When I arrived to pick up my vehicle the invoice was over $1,200 more than the amount agreed to on the phone - WHOA! - apparently because they went ahead and "did everything." 3. Springdale Automotive forces you to purchase their $149.95 discount card. I tried to refuse it twice, but the woman behind the counter was insistent even after I told her I wouldn't be back nor did I know of anyone who would want it. (Personally, I think this forced purchase is wrong on so many levels.) 4. It took four full days for my SUV to be ready and no one called me to let me know when it was done. I had to call twice. 5. Whenever I called and talked to one of the guys on the phone I got a lot of "probably" and "should be" answers. (Red flag!) 6. The two routine repairs seemed to have been done well, but the third item didn't get addressed or fixed. **I will never, EVER, be a repeat customer and I certainly wouldn't recommend the Springdale Automotive chain to anyone. Fortunately, a family member referred me to a local mom-and-pop repair shop that they use. (Note: I delayed writing this review to see if the owner would contact me as indicated. I'm not surprised that it's been crickets.)

I brought my 1966 Oldsmobile in because it sounded like the rear wheel bearing was going bad…read more Springdale Prospect advised it was fine and stated it was a build up of brake dust. Two days later the rear right wheel bearings locked up and destroyed my rear axle. I had to take it to another shop to fix it, after I had to search the country for parts that were destroyed. Their screw up came at a cost of over $1700. I called and emailed, did not get a return call.

Cheerful, friendly knowledgeable, and went the extra mile to fix my problem. Parts I needed were…read moreinstantly available and perfectly fitted.

I've always had a great experience at Springdale. Their customer service is excellent.read more

Shields was recommended to me as a knowledgable, honest and fair auto shop…read more I had a bad wheel bearing on my Subaru Crosstrek, they agreed and replaced it within just a few hours. I like that they warranty their work for a couple of years. Satisfied customer.

They are excellent in car maintenance and repairs at a reasonable price on all types of vehicles,read more

In my opinion, Integrity Automotive definitely lives up to their name. When I was experiencing a…read morestalling issue with my SUV, they were able to get me in as soon as the next day with same-day drop off. They looked over my car first thing and gave me a call to discuss their recommendations. They started with the easiest and least expensive option to troubleshoot my problem, and did not try to sell me on thousands of dollars of things that might be the issue up front. It turns out, thankfully, the easiest solution worked, and I was able to pick up my car the same day. Few places, in my experience, provide this kind of conscientious service any more in the automotive industry. I am really grateful to have found them.

can't believe i haven't rated this place yet -- my favorite place to go for car troubles…read more reasonable prices, guys who will explain everything to you (even if you're as clueless about cars as me), fast turn around times, and full communication throughout any service process. i'll be moving away from the pewee valley area, but i will totally still be making the trip out here for all my car needs!

There has been a change in ownership or management, and the experience I had will cause me not to…read morecome back in. From no call backs, to spending a whole day to tell me what was wrong, when I let them know what was wrong when I scheduled it, and was charged for them telling me what I already knew, to the new managing partner being very rude. He did just call back several weeks later to "apologize, but not sure what for". But his bosses called him about an email I sent to them. I hate writing bad reviews, but the management here lacks basic professionalism and I would not recommend using their services.

I'm not sure if they changed owners or what, but the second visit here was not good. They can't…read morediagnose the steering/alignment/wobble issue my van is having and they charged almost 300 for it. It's still exhibiting the symptoms I took it for. Pretty bummed.

When I called to schedule my tune up for my mini cooper, they were quickly able to get me an…read moreappointment for the next week. I was provided a loner vehicle to drive while my car received maintenance. We agreed what would be done prior to the service, and that was exactly what was done. It took less than 24 hrs to complete my service. They gave me locally made chocolate chip cookies and a bottle of water. My car is driving well. I'm so happy there's such a nice place that provides excellent service for my mini cooper, locally!

Took my car Mini Clubman 2023 due to brake message. Got it back the next day, they had to order…read moreparts. Got me in ASAP. Even had someone delay lunch to get me my car back since I had an appointment later that day. Price was about the same as Mini in Cincinnati quoted. Expensive, but that's Mini for you. Very courteous always.

Chevy truck would not start. Christian diagnosed the problem within 20 minutes and corrected the…read moreproblem. Very courteous. Good communications & explained the problem and how to reduce chances of recurrence. i highly recommend this company.

I used your service, and unfortunately, I cannot say that I was satisfied with the experience. The…read moremechanic, Keon, came to work on my car while I was at work, so my wife was present and communicating with me by text about what was happening. I was charged $523.05 for the brake repair, but the work was not completed properly. While he was working on the car, I asked my wife to check with him to make sure he had finished the job and to ask her to test the brakes to confirm that everything was working properly. She texted him asking for an update, and his response was, "Update on what?" as if he was not working on her car. When she asked if she could test the brakes to make sure they were working, he told her that the brakes were bleeding and that it would cost an additional $200. He then left without completing the job. After I got off work, I went with a mechanic friend to inspect the car. I was told that the brake job had not been done correctly. According to the mechanic I spoke with, this should have been a simple fix if the original work had been completed properly. I then tried calling your company to discuss the issue and ask you to come back and correct the problem, but no one answered the phone. I paid $523.05 for a brake repair that I expected to be completed correctly. I should not have to pay additional money to have the original job properly finished. I am also very concerned about the way my wife was treated while I was at work. I feel that she was taken advantage of because I was not there. The area where the work was performed has more than 200 cameras, so there should be documentation of what happened and how the work was performed. At this point, I am asking that you either refund my money for the unfinished and improperly completed work or contact me to resolve this matter. If we cannot resolve this issue, I will consider taking the matter to small claims court. I paid for a service to be completed properly, and that is what I expect. I hope we can resolve this situation without having to take further action.

I dropped of my car last night due to a flat tire. Called the next morning and spoke with Damian…read more He was phenomenal, very informative, Honest, and very patient with all of my questions. We have been loyal Tire Discounter customers for several years and this is why we keep coming back.

Very pleased with my experience. Honest fair prices. Honest, the did what they said they would…read more Quick tire Installation. Polite and efficient service and personal.