I have been going to Pet Haven for over 20+ years ever since I moved to Kapolei. Cheryl was the…read moreoriginal owner and I was always pleased with her cuts and care she provided to my 4 dogs. It is now 2025/2026 and Cheryl's younger sister has taken over the business with Cheryl semi-retiring. The service is still amazing and very caring to the dogs, and Des is modernizing the operations with on-line bookings and automated reminders....very cool. I am on the 4th generation of my dogs, where I bring all 4 dogs for grooming/spa treatment. They all come out looking great. Des is very mindful of the dogs state of mind and does everything to try to provide a calm atmosphere for the dogs. For the caring service and great grooming the dogs receive, her rates are very reasonable. They actually seem to look forward to their spa treatment, unlike when I take them to the Vet.

04/26/2026 @1:30pm: I just moved home and was hoping to find my boy a new groomer. I walked in and…read morechecked in and she seemed a little overwhelmed/wanting to get the day done with (we were her last client of the day). She asked me what kind of cut I wanted and I let her know I wanted a mohawk style cut and she said she didn't understand what I wanted, I then tried to show her using my dogs body and she was still confused and started getting an attitude. She told me to pick a blade size before she could proceed and I tried telling her that I wanted to first show her what I meant and she ignored it and walked away and turned off the music and then started to walk back. My mom had been with me and told me I should leave and not allow her to cut my dog. She must've overheard my mom say this because her attitude immediately shifted and she became a little bubbly and kinder. I let her know I didn't want the mohawk anymore because it seemed too difficult to communicate with her what I wanted and I would just do a trim all over and to round his face out. She then let me know typically only poodles do that cut and asked if I was sure I wanted that cut (completely unnecessary comment). I let her know he has been getting groomed and that is his typical cut when we don't do something fun/funky. I only stayed because my dog was in need of a haircut and I was already there. I really hoped the haircut would come out great since it was the same cut on his entire body and then just face shaping and she made it a point to let me know she's been a stylist for 30 years. I had to fix up the parts that were extremely uneven and I fixed behind his ears which were not groomed in the same places. She also let me know when I picked him up how much of a good boy he was for her so I'm even more confused by the uneven cutting. I will definitely not be returning and I am so disappointed by her service because the guy (Chris) who booked my appointment was so friendly and helpful.

Wanted to try a new groomers close to me. Made an appointment more than a week in advance. Filled…read moreout and signed a couple of their forms. They then contacted me the day before asking me if I could come in the next morning instead of the 3:00 pm scheduled time. I told them I could not because I work in the morning and was starting early so I could drop my dog off at 3:00 pm. After some messaging back and forth, they ended up being able to accommodate us. I dropped off about 20 minutes early, and got a text message when grooming was complete. Lots of open parking stalls when I was there. They are able to take CC with a small service fee. I'm happy with the overall outcome and will be back when it's time again.

I am incredibly disappointed with the lack of communication and organization at this business. My…read moredog was staying at the MWR Kennel, which shares the same office. I booked a bath and nail trim for him on the day I was scheduled to pick him up. The appointment notes explicitly stated that he was already at the kennel.The day before his appointment, they texted me asking to bring in his shot records. I replied to let them know that MWR Kennel already had all of his paperwork on file, and they texted back saying, "okay thanks."Despite this, on the day of pickup, they completely forgot to get my dog for his spa appointment. They even had him marked down as a "NO SHOW" in their system! When I informed them about it, they simply said "oops." I pointed out that the appointment notes clearly stated he was in the kennel, and they even admitted that the notes were right there. It is completely unacceptable to miss an appointment and blame the customer when all the correct information was provided to them beforehand.

Been coming here for almost a year now. We love Royalty Groomers! You can feel the love and warmth…read morefrom the groomers here. Nicole is the best. She recommends the right cuts and lengths for your fur baby and provides good education regarding dog grooming and hygiene. My dog always leaves looking fresh and smelling clean. We used to go to PetSmart before this but the prices are just outrageous nowadays. The prices here are extremely reasonable at about $75 cash and a few extra dollars if you pay card. I love the pictures they send at the end of their session that go by monthly themes! This place is located across the street from Saver's in Waipahu. There's typically always parking, especially in the morning. During the weekend, parking is sometimes tough. We recommend Royalty Groomers and especially Nicole! You can't beat the care and prices your pet receives here.

I see why Royalty Groomers has such great reviews. First time bringing in my Pomchi to get a light…read moretrim and staff there just knew how to handle my pup. Made the experience worthwhile being that they were quick and kept me updated when his grooming was done. First, and definitely won't be our last! Thank you Royalty Groomers!

I went to the mainland for 10 days for the very first time in 6 years. I have a large number of…read morepets who require very detailed care. As a result, I very seldom get to go on any kind of vacation. I was very nervous leaving my birds with anybody. Some are on medications, several are "special needs", and all of them are loved to their very core my their mama bear...ME! I found Savena's ad on CL and gave her a call. She was and is very professional and exuded confidence right off the bat. She didn't "noticeably" flinch as I explained to her what all would be involved and the number of animals she would have to care for. She came over for about 3 training sessions before the actual day to make sure she was comfortable with the morning routine of my beloved parrots. By the time I left for my trip I was still a little nervous but knew my kids were in good hands. She was on time every morning to start at 6am and did everything that was on her task list. She went above and beyond my expectations by sending pictures of the kids and showing that the work was complete and done correctly every day. She even spent her own time letting me do Google Hangouts with them when I needed a fix! Her rates are more than fair and I would trust her any time with all my animals and even to live in if need be for longer trips. Finally my chains are broken and I can get away now and then thanks to Savena. I give her my strongest recommendation because my husband, who did not go on vacation with me this time, said even HE trusts her and that's saying something since we're so protective over our "kids". Great job Savena! Can't wait for my next vacay!

Maikai pet care is amazing! Savena is very reliable, trustworthy, and takes care of your animals…read morelike they are her own. Her in home pet sitting is perfect for our family and she sends picture updates throughout the day to make you feel more comfortable knowing your pet is being taken care of. I wouldn't trust my pets with anyone else on island!

Julia was amazing! She took the time to ask exactly how I wanted my dog's haircut and made sure she…read moreunderstood what I was looking for. After the grooming, my dog looked so happy and relaxed, which meant a lot to me. You can really tell she puts her heart into her work. I'm so happy we found a groomer we can trust. Thank you, Julia

I called first thing in the morning today and luckily they booked my dog an appointment later in…read morethe day. My husband and I are both speechless and very happy to see our Oreo's new look!!! Lucky to have found this place !! Thank you Ms. Jin!! We will definitely see you again !!

Has it been 4 years already?! We have been faithfully and happily going to see Yoko every month for…read morea haircut and grooming for 4 years now! That says a lot! She is so gentle and thorough! You would think our Pomeranian would hate going in every month but he absolutely loves to see his Aunty Yoko! Besides the fabulous job they do, it makes all the difference in the world to me that he feels safe, happy, and loved there. He used to shake every time I took him to a groomer, even regularly, before Clip and Dip! Now when I take him in he wags his tail so hard and scrambles out of my arms. They are really the best quality, best service, best value you can find!

Ryoko always gives Hamilton a great cut. I highly recommend this place…read more Parking lot is small but sufficient. Staff is friendly and courteous. Location is convenient.

My boy always looks his best when he's groomed by Karla. It's worth the ride to the west side.read more

Love karla's attention to detail. My fur baby loves going to his grooming appointments!…read more Do book in advance as she gets fully booked fast! She is very flexible and can let you know if she has cancellations to squeeze your appointment sooner. Very professional and friendly. Her rates are reasonable as well and she's able to do anal gland expression which some don't have. Definitely our regular groomer on the island

I went in here to talk about the benefits of high protein canine nutrition. It is always such a…read morepleasure speaking with pet store owner/operators that are passionate about pets and are thoroughly versed on dog needs and training. They are also experts on active, performance, working and bully breeds! Healthy dogs do best on high protein! Cheers!

Family owned business on the westside and they make you feel like family. I been here since they…read morefirst opened and been coming here ever since for raw supplies. Sometimes I'll call their company phone and ask them for advice, (First time I ever dealt with my female dog being hapai) and they have gone as far as giving me their personal number so I can text pictures of a problem or a question I had. Not even my vet does that lol They always give good advice and the advice always centers around what is best for my pet and I love that. On top of that, the shop is always well stocked and clean. All the animals in the shop look happy and well taken cared of. I know I'm yappin' lol but really really hands down, Customer service always top notch. I always find what I need for my pets and an added bonus is they dont make me feel dumb when I have 10 million questions about better care for my pets (I'm learning) lol Mahalo Westside Pet Supply

Awesome communication from the start with Marissa. Love Lani's 1st Full grooming! 1st Lani wasn't…read moreplaced in a kennel. Marissa listened to all my requests and Lani looked great and was happy on pick up!! Thank you Marissa for yor awesome grooming!!! Looking forward to bringing my grand doggies to you. Thank -you for sending their estimates for full service, much appreciated!! Looking forward to Lani's next visit.

Was told on their voicemail that they were not taking new clients but if I left a message, they…read morewould return my call. Waited, and no callback was ever received. I was hoping to get my dogs groomed closer to home!