Took our new puppy here after a lengthy phone conversation about their policies regarding vaccines…read more They assured us we would not need leptospirosis for admission for spaying. They took her inside per these new ridiculous covid protocols, without me. They then proceeded to vaccinate her with the exact vaccine we came here to avoid, without clearing it with me. I was waiting for a phone call from them to discuss her checkup, but I didn't expect one that said ok were all done vaccinating her just like you didn't want! They then apologized for "the mixup" like they gave me a latte instead of a frap. Unprofessional at the least, malpractice at the worst. This practice should be ashamed of having Dr Katherine Mason on staff.

I recently moved to Jarrettsville. I wanted to take my little Chihuahua to a place that really…read morecared. That's why I was not willing to drive all the way back to my old address to keep her tended to there. My first visit at Modonna I had forgotten my phone, did not bring the paperwork that I needed the doctor to read from an ultrasound, I did not know the name of the medications my dog was taking... But in spite of all my craziness that morning they worked with me 100% and treated me kindly. I waved down a tech to let them know that I forgot my phone, so they worked out another method to get me registered They came out to the car to get me personally. The doctor asked me to go home get the medicines and send her all the information. Most doctors would just say let me see your dog and just take the money but she refused to see the dog without knowing the whole history and what medications. So she allowed me to go get the stuff and come back. She read through all five pages of medical records, and can you believe it... She called me personally and stated everything I wanted to hear. My dog was doing better than what those papers had stated. She wanted to continue to see her on a regular basis to check for the masses. I have taken Belle back again for a lump that popped up on her leg. She said no problem with that it's just a fatty tumor. You don't have to do anything...but if it's bothering her we can take it out. Most doctors would just say " she's going to have to have that removed because it's really interfering with her walking ability."That's what I am loving about Madonna. You can tell they're not in it for the money, They really care. And I might add that on visits to the vet prior to Madonna, my dog would shake like crazy and whine. I didn't know what they were doing to her they took her in a back room and I couldn't see. But I know when she came out from the Madonna check up she was so happy and they loved her there. They said "she is the sweetest Chihuahua, most of them bite and growl and bark but she was just licking us and wagging her tail." I feel so at peace knowing that my little Chihuahua 15 years old finally found someone who loves her. I wish I would have known about this place when she was first adopted.

Dr. Rebecca is the best. She takes good care of my birds. She is the best. When you need an avian…read moreveterinarian, this is the place.

What a great vet!! Every person who works there is so nice. My 7 year old mini labradoodle is well…read moretaken care of! When I need yet another copy of her shot record they email it immediately. Truly great practice.

None of the staff here are equipped to handle large dog breeds. They were scared of my 80 lb…read moremastiff mix and did not want to find any other solutions to giving his shots. Instead, they made us buy pills to calm him down and reschedule (Which couldn't be done until 3 weeks later). The Vet Tech did not build any rapport with him and just tried to stick the thermometer in a place he did not like. If you want your pet to actually be treated like a pet, and not just a job that needs to be accomplished, you will not go here.

The service you receive here is directly dependent on the vet you get…read more I know by this time, I probably sound like the Goldilocks of veterinarians in Hartford County, but with three animals one who will be 15 this year a pet parent has to be picky. Unfortunately, this veterinary clinic like many other others, doesn't offer any type of wellness plans to help with payments like perhaps a senior plan for not only senior owners, but maybe senior pets would be helpful. Another thing that would be helpful is if you're going to prescribe a medication that has to be compounded that you're able to to give resources on the spot to the owner, not just let the owner go off trying to find a compounding pharmacy. Going through chewy is quite difficult because of the Veterinary clinic will not confirm with Chewy over the phone, you have to send the original written prescription to chewy. Can you imagine in this day and age not taking phone calls or texts or emails or something instead of using the USPS, what a ridiculous practice. My poor senior dog needs this medication and is coughing constantly, and this is what this veterinarian gave me? Nothing to help temporarily, but of course wanting to do all kinds of tests after stating "his heart murmur is at a grade3 now, no longer a one". I literally paid what I would pay for myself a Patient First, with x-rays labs and a work up. My daughter recently talked to somebody in Prague, whose cat had open heart surgery for $100, so as you can say healthcare is not only getting bad for us. We're not gonna be able to afford it for our animals either especially with clinics like this one that tend to prey on people, or at least that's how you feel as a senior. Never mind, trying to recoup your money for your overly done, newly decorated office, why not come up with some economic health plans for people in their pets that makes things more affordable that to me would be much more helpful.. especially knowing that you're the one that helped her renovate the office!!!! I'm praying my little buddy can hold out until I get the medication to see if that works but I, again, will be seeking another veterinarian office. But fear not, Harford County is loaded with them!

Dr. Laura Owens is helping us to navigate a sudden failure of my 5 year old Weimaraner's auto…read moreimmune system. Her care has been thorough, compassionate and well explained all along the way! From the initial diagnosis to our road to recovery--care has been excellent all along the way! Our very sick puppy is now doing so much better and we are very grateful!

They actually take the time to talk to you about your pet! Super friendly staff and top notch…read moregroomer/artist. My bernedoodle is picture perfect thanks to Julia!

I have been a client of Madonna Vet Clinic for 20+ years. I have had dogs and kitties in their…read morecare. The Vets are knowledgeable and answer all our questions/concerns without rushing us. The office staff loves the animals and are caring and courteous. The waiting area and the exam rooms are spotless. They make a regular exam pleasant and show empathy when our pets are struggling. Their fees are very reasonable for the area. Give them a try!

Dr. Jeanne Cangro has been taking care of our dogs. She is knowledgeable, compassionate and…read moreexplains in understandable ways. Strongly recommended.

Dr. Mindy and the staff have been caring for my dogs/cats for many years, even after I moved to…read moretake a faculty position in Colorado. I reached out when my elderly cat was having a significant issue and she was there, via phone, and text, talking me through, and ordering meds to help my beloved "Bebe." Later Dr. Mindy kept in contact to follow up and was supportive, kind, and caring in making the decision to end her suffering.

Great staff, very helpful and professional. The vet pays Attention to detail and friendly! I have…read morefound a new vet!

I've been taking my animals to Dr. Lerner for years. Even though his staff has changed over the…read moreyears, I was and still am greeted with a friendly and knowledgeable staff. It's obvious Dr. Lerner wants only the best for his patients simply by the way he treats them and speaks to them. I'm so glad Dr. Lerner hasn't sold out to a corporation like the majority of other veterinarians have in the county. Thank you Dr. Lerner and staff for the great service you provide.

Dr. Lerner and his staff are great! So friendly and helpful. My dog likes going to the vet . She…read morehas a fear for the table so Dr. Lerner just examines her on the floor. She's a happy girl. Thank you for caring!

I took my dog for teeth cleaning at a cost of over $700 to Jacksonville Veterinary hospital in…read moreBaltimore,MD. I specifically pointed out the two teeth that were concerning, and when I picked the dog up, they hadn't been addressed at all now my dog development has the whole gum but before the inflamed and the teeth look worse than when we brought her in. When I complained, they said were only a clinic, you need to take her to a dentist, well they certainly could've said that before demanding $700! When I spoke with the doctor afterwards, he had no idea of even the procedure that she had done. Apparently only a technician did a quick clean. I won't be going back.

My family has been using Jacksonville Veterinary Hospital for over 20 years. We absolutely love…read morethem!! We've always had very positive experiences with the staff, making appts, refilling scripts, and getting call backs for questions. Two of my children are now adults and they both take their fur babies to Jacksonville Veterinary as well. I would definitely recommend them to anyone!