Walk in and was welcome with smiling faces and great atmosphere. The place is so clean and that's always perfect. I ordered the breakfast burger with onion rings and the monster cookie shake. The burger was amazing, cook so good and it was so juicy couldn't ask for a better burger in my life. The onion rings were so tasty and crunchy it was perfect. The monster cookie shake all I can say is amazing, perfectly mixed with the right amount of cookie and ice cream. That really hard to do for anyone. The service was amazing and kept asking if I needed anything. Very friendly spot to hit if you live in town or visiting. read more

Mugshots - Monster cookie shake - Burgers Near Me - Columbus, Mississippi

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We come to mug shots in Columbus about twice a month to take out MSU student to lunch. The food is decent but we come for the service. We have not even had an average server. Our servers and the rest of the staff are well trained, efficient, so helpful and amazingly friendly. We sit out on the deck so we can have our dog with us and the staff are soooooo accommodating. The manager clearly treats his/her staff well and it translates to a 5 star customer service experience. read more

I ordered the Blackened Mahi and the chips and salsa. The food was ok. The salsa was probably Pace. However what kind of place doesn't have tartar sauce for their fish? Even if they don't buy it it's not that difficult to make. That's just poor service and the reason I can't give it a better rating. read more

If you pull up a stool at Mugshots, don't be surprised if you leave with more friends than you came with--this place has regulars who treat newcomers like part of the decor (in a good way). The burger list reads like a greatest-hits album, and whichever one you choose will probably make you consider a second. The staff keeps the mood light, the drinks filled, and the jokes flowing. In short: come for the burgers, stay for the people, and prepare to become a regular yourself. read more

The food was great and ready in a timely manner. However, I couldn't identify where to park for curbside. Overall 4 Stars

The meal was delicious, website ordering was super easy, and delivery was quick! Southwest eggrolls were amazing, as always!

I had one of the new smashburgers and it was really good. The burger was juicy and tasted great. The service was great too. No problems whatsoever. read more

BEST chicken tenders when you don't want to fry at home. So many options for sauces, dry seasonings, etc. Friendly staff at the front and behind the bar!! read more

Because of food allergies and gluten sensitivity it can be challenging going out to eat. My husband really wanted a cheeseburger yesterday so we went to MugShots in Columbus. The food was so good, the staff so friendly and service was so fast I just have to give them credit. The manager cooked my grilled chicken tenders and fresh vegetables in butter to address my allergies! Who really WANTS to eat grilled chicken and vegetables when 9 times out of 10 it's dry and tasteless? This chicken was flavorful and tender, the vegetables were fresh and perfectly seasoned. I so appreciate the manager going out of his way to make my lunch just right. Highly recommend MugShots. read more

Great service! Great atmosphere! Professional and pleasant staff! Love the mushrooms! Will return again!

I love the rasta pasta and the mombo combo. the customer service is excellent and very fast service

Great food and good service. I always have good service here this time I did not sit at the bar but just out on the floor with this time And my waitress was very friendly I believe her name is Emery I know it is misspelled but she is doing a awesome job read more

Not the best burger I have ever had but was huge and messy as a burger should be. The burger was over cooked and so was the egg. I asked for medium and got well done. I will not go back but that doesn't mean someone else may not like it. read more

Out of well bourbon? Wouldn't you replace your "well" with the next level? Nope. Just out. Even though you offer specials for well drinks. Poor customer service. Food took forever. And all of it was not warm/hot. Was not tasty/good. Sweet potato fries are $1 more on menu, but if you substitute them for regular, they are $3 more ‍ Not a good experience. Would not recommend. read more

This was quite literally the most disgusting veggie burger I've ever been served. The ingredients were clearly no longer good. The burger had a burnt bun but somehow was completely soggy -- how? I am not sure, because there was less than a quarter size amount of guacamole (which was past due and very gross). This was also the size of the (brown/soggy) lettuce that was on less than 1/4 of the burger. I wish I could add a photo to this review because I am shocked that this could leave a restaurant. unfortunately we has a to-go order or I would have sent it back to the kitchen (which is something that I have never done before). Extremely disappointed. read more

Mugshots - Burgers Near Me - Columbus, Mississippi

Love mugshots always! Wait staff was very helpful and apologetic when it got busy. And there was an outside patio!

This is the filthest place. Sticky dirty floors, sticky tables. The bathrooms need a firehouse, scrub brush and a ton of bleach! It's disgusting. The server is super sweet. They need more servers. The food is taking a long time to get. It took a while to order. Not servers fault. Food is so so. This place used to be great. read more

Food was average at best and took forever. Fries were good, but when you run out of half your menu...

Great hamburgers and fries. The best part is the fresh buns they use. Always good and fresh. Salads are also good and fresh. Servers are very accommodating. read more

Man oh man. This place was so dang drab. My buddy described it as "they can put all kinds of things on their burgers but ultimately, it's just a burger." Huge plus that they have a decent craft beer selection. Drawback that their patio has zero thought put into it other than 'chair and tables'. Lots of flies, chairs and tables were highly uncomfortable. Service was fine. The burger and side was just "OK". Literally, nothing stood out about it whatsoever. Could be so much better. read more

My wife and I have been going to Mugshots since they opened in Starkville. We were happy to have one open in Columbus. We have been going there 2 to 3 times a month . The last few times it has been a hit and miss situation. There is no consistency to the service or the food. Last night we went there and were disappointed again. We ordered the Bishop cheese burger . One with a beer and the other with a milk shake. Beer was not cold and Mike shake was like a glass of milk. The young lady made another shake but it was not a lot better and very little flavor. I said just bring me a Coke. When burger arrived it didn't have much of a taste but we did finish it. Ketchup bottle was empty. Once before the ketchup bottle did not have the seal removed from the inside. The last few times it has not been a friendly reception at the door and on a couple of occasions we had to wait a few minutes for someone to come up front. Very disappointing! Frank Ferguson 662 574-3049 read more

Ok. Support your local businesses. I started with 3.5 stars for the food and ended up deducting for the service. Wednesday evening, arrived about 5:45 to a restaurant with three customers and about 5 employees. 1 of the customers appeared to be on a date with one of the servers. She stood at his table and talked for the first 15 minutes I was there. At one point he was looking down at the table and she was rubbing the back of his head. Don't you serve food? I sat at the bar and got my one beer (never had the opportunity to order another), and my food in a fairly timely manner. The bartender disappeared and I saw her 10 minutes after I was ready for my check, 20 minutes after I needed another beer. If you're a server and walking through and you observe a PAYING CUSTOMER twiddling his thumbs and staring at the wall, ask if he needs something. One man came in and sat at the bar for OVER 15 MINUTES before he was given a menu and and the opportunity to order a drink. I left at around 6:50. In that hour between 5:45 and 6:50, three people came in. Says a lot for a business. The food is actually pretty good if you get the opportunity to order it. Hopefully management will care enough to read this and motivate the employees. This could be an awesome restaurant instead of just another Columbus Failure read more

Mugshots - Never let a customer's glass sit like this without offering a refill. That's money! - Burgers Near Me - Columbus, Mississippi

This is by far the worst meal I have ever been served bar none. I ordered some pepper jack fried cheese wedges to eat after work through doordash. I get them and they look like this. Not only do they look feel and taste like they were microwaved, but they're not the right cheese either. It's pathetic. I work in a restaurant. On our absolute worst days we do not allow our quality to be this bad. I love mugshot's menu but this is unacceptable. read more

Mugshots - They're barely cooked if at all. They taste like rubber dog shit dropped in a fryer. - Burgers Near Me - Columbus, Mississippi

Terrible service waited almost 30 minutes before we even got a server at our table to take drinks. Really pathetic

I travel a lot and was going to nearby restaurant when I saw this place. My co-worker and I decided to give it a shot. The service was outstanding and the food was great. The handcrafted burgers were well done and the waitress kept coming back to check if we needed anything. We never have been to the same restaurant on the same trip however 2 days later we both wanted another burger from this place. Again service was excellent and the food was great. I've read the other reviews and maybe they were motivated to improve, I can tell you they did not disappoint. We were here for dinner around 7 the first time then around 530 the next. I don't think you'll be disappointed in this place - very impressive. read more

We came here after another place had over an hour and a half wait. We were seated within 10 minutes. Service was prompt and the food was great as always. They did an excellent job handling the rush. read more

Stopped by for lunch today, nobody at the front so I sat at the bar. Was there about 15 minutes, two different servers saw me sitting there, but not a word from anyone. ended up leaving and going to another restaurant, talk about poor service, this is the pits. Guess they don't need customers. read more

I had never been to Mugshots before . We were seated in no time flat! We were shopping and the store was right next to here how convenient right?! My burger was perfectly grilled and seasoned . Our waitress or waiter I don't remember was really nice . We only waited about 15 minutes to get our food very fast. I'm not sure if it was 15 minutes but somewhere in that range I have a lot to say about Mugshots I love the way the fries are but they are on the top of good fries I've had . Never been there? Then go! read more

The sampler of appetizers was really good, however no small plates to eat them from were offered. I ordered Ragin' Cajun pasta. Pasta is mush and there was no seasoning, so it was mostly like a bland chicken Alfredo..Hubs had the California burger and when he went for the ketchup, it was mostly empty and the server stood and watched as he struggled to get ketchup out without offering a different bottle. Order 1/2 and 1/2 tea, it was all unsweet. Not impressed. read more

Mugshots - Burgers Near Me - Columbus, Mississippi

We went here for their grand opening! And the food did not disappoint! We started with the Southwest eggrolls which were spot on and very flavorful!! My boyfriend had the Steak burger which was juicy, and tasty. I had the Steak bomb burger with fried shrimp in it. And it was a party in my mouth! It was like a po boy and burger that made sweet sweet love to each other. Friendly staff and great atmosphere. We will definitely be back! read more

Mugshots - All the yum!! - Burgers Near Me - Columbus, Mississippi

When Mugshots first opened, they had some good burgers. But lately, everything in the restaurant is bland. My son always gets the Cajun pasta, but it's so lacking in flavor he always has to ask for extra seasoning. The burger patties are bland. Y'all got a salt shaker back there? Today I got the chicken guacamole sandwich. It had a tough, bland chicken breast, bland guacamole and bland cheese. I was so disappointed. I've noticed they're not as busy as they used to be. Wonder why? read more

The food is decent, but not the greatest. I will NOT be back to the one in Columbus. I ordered some pasta and was almost done when I found a hair at the bottom of my plate. I know it wasn't mine because it was a completely different color. Absolutely disgusting! Plus, the staff didn't really seem to care.. read more

I have eaten here about 5 different times and every time there is a problem with food. The service is by far one of the worst in town. You can get a better experience and food from McDonald's. Food is almost always cold and waitstaff is unfriendly bordering on rude. read more

One of our favorite hamburger joint at home. Service was great. My husband loves the Rajun Cajun pasta and our son loves the chef salad. I wasn't crazy about the hamburger steak, but I wanted to try something different from my usual. The sweet tea, fries, and Rotel dip/chips are great. We love the mozzarella cheese wedges! read more

Hands down one of the best burgers (if not the best burger) I have put in my mouth. The meat is fresh and juicy, the buns are godly, and the variety is outstanding. They have different kinds of burgers, sandwiches, salads, and more. The menu has options of American, Cajun, Seafood, and more. The service is superb. Shout out to Yolanda my waitress who took great care of me and the bartender, Pat. Thanks guys, you rock read more

I've eaten here several times and the burgers were great. But on 28 July 2021 T 130 pm the burgers me and my friend had were overcooked, very dry. Anything but juicy. read more

Worst service resturaunt location for an otherwise great burger chain. After placing our order for the first time, the waitress finally returns after 15 min and re-asks for our order because she had "forgot". Then we waited 45 min for our food (only three of us with simple orders), ridiculous considering the place was nearly empty and during peak dinner hours. Food came out cold. Not the first time I have been here, the fourth and the last after giving the place many chances. Every time food has come out cold and the service has been awful. The burger was cold, fries cold and stale, water glasses empty, beer orders forgotten, salad soggy, incorrect food orders. The one in Starkville is much better. Very disappointed, had high hopes for this place in Columbus. read more

I've heard a lot of good things about Mugshots in general so I decided to try it out tonight...and cue the disappointment. I got the Savell, which sounds kind of plain but I couldn't decide because they have a lot to choose from on the menu. Anyways, besides the long wait my hamburger came not freshly grilled, maybe microwaved or from under the heat lamp, but definitely not just cooked...just warm enough to semi melt my cheese. I've had a lot better hamburgers at fast food places. To give them some credit though, I did like the sweet buns and their beer battered fries were good, but other than that I'm not sure I'd even give them another chance. As for my limited hamburger experience in the Columbus area, I'd rather go to Twisted Burger. read more

My wife sent there after church today. Not crowded at the time. We were asked for drink order right away. Received drinks and gave order. Order: wife ordered 1 Bishop cheese burger no mustard. she got burger no cheese. This was sent back and returned promptly. This is the 3 or 4 time in the last 2 months 1 or both orders have been wrong. No cone back for refills and we were there over 45 mins. Very slow on bringing check. Need a great deal improvement on service. read more

I am visiting from San Diego where we don't have Mugshots. I went on a Friday night with my family. The food was good and the service was fine. They were a little slow getting the food out, but I'd rather have fresh food that takes long than fast food sitting under a heat lamp. However, I took one star away because even though the 5 of us asked for our burgers cooked at different temps, they all came out the same--well done. There was no pink in my medium burger. This place definitely has potential. I hear they are new, so maybe they are still trying to work things out. read more