If I could review and give less than 1 star I would. Don't get me wrong I liked my previous eye dr…read moreand really liked Dr. Ebersole. But the office manager is an unprofessional bully who makes things up including policies. I was there and in the exam room and had a cough. They never asked me to wear a mask or anything. They kicked me out when I mentioned I had covid diagnosis 19 days earlier (This was 2024 and CDC protocol was WAY less than 19 days to quarantine, my state job mandated me to be back at work for 2 weeks at that point). What I had was determined to be bronchitis and pneumonia. I left and then called 30 min later as husband and I had taken off work so I could go to the appt and have eyes dilated. Was told office mgr left after escorting me out. They could not provide the policy when I asked to see it, and not on their web page either. When I tried to reschedule they gave me a date 18 months out. Yes 18 months which as a diabetic was uncalled for and rude. The largest group of unprofessional scam artists I have ever dealt with. And fyi I would have gladly worn a mask if asked and I have been fully vaccinated. Yes this was from 9 months ago but I didn't post before now due to potential retaliation. I am the same person as EllieBeagle on Google and am not hiding my identity. Intent of review is to let people know while Drs are fantastic be careful as I was not the only person who has been unfairly treated. I stand by my review that I have not ever been that badly treated by a health provider office ever before. And a practice I had been a patient of for years. I cannot ever recommend them!

I've always had great care here with Dr. Carr. My insurance recently decided to randomly reject a…read moreclaim and in-house billing helped me get everything squared away. Will definitely be returning and I'm honestly very surprised to see some of the low reviews. See if you can get in with Dr. Carr.

Dr Nadeau is very competent, but he became a bit defensive after I made the mistake of saying I…read morepreferred preventive care as opposed to medical tests and prescription drugs. I paid my $200 deductible for an eye exam and $400 for a pair of glasses in his office - with an additional $60 for scratch repair, which I've never needed. I moved to Lincoln Medical Partners Ophthalmology in Damariscotta, where I have a very personable doctor. I payed $263 out of pocket for an eye exam, but I can buy better glasses online for $80.

Wonderful experience. Dr nadeau was thorough and efficient. Staff in the office extremely helpful…read moreand friendly. Nice to have a competent doctor in the area (Boothbay) instead of having to go to Brunswick or other outlying areas. Will go there for all my vision needs.

my frames broke. Still Under warranty. went in and lady that sits on right in the eye glass area…read moretold me nobody breaks this type of frame. we went back and forth and she said she'd call the frame place. So they fixed them with a frame in stock. My lens were fine when I brought them in no scratches. Fairly new lens. When I got back my glasses the left lens was scratched to hell. She replied oh it's just a few little scratches. Very rude lady. Pissed me right off. I'll never go back there ever.

This place must the most antiquated place in Lewiston. I am out od state for the next month and…read moreasked if they could give me the prescription for glasses and they refused to give it over the phone but said they would fax it. I don't carry a fax machine around with me and asked that they just give me the prescription and refused. I spoke with a person that was very rude and clearly did not care about keeping our business. Which they have just lost. I wish there was a less than "0" rating to give.

Highly professional. Very knowledgeable and committed to their work. Clean,well managed practice…read more Would recommend them without hesitation. Faith Smith,O.D. consistently has made sure I am informed regarding what to do and what is next. I have recommended the practice to many of my friends.​

Super clean office , with a lovely selection of frames. Staff is helpful and friendly. Dr.Smith is…read morevery knowledgeable and gave thoughtful attention to my concerns.

Just got back from picking up my glasses. It was nothing like the eye appointment I had two weeks…read moreago. I was snapped at for not signing in (I didn't know). I was told to go sit in a room with another person and we read a sign that said that warranty work would cost a minimum of $25. I asked about it and was told by one of the employees that she couldn't explain it, and she didn't agree with it. A man came into the room and we asked him. He couldn't explain it either. I asked how they could charge for something they couldn't explain. I said it sounded like a "PFP" pure freakin' profit. I guess I need to find another eyeglass place, I mean, if they can't explain the charges to you, why buy from them?

Much better than the run-of-the-mill chain eyecare places, staff were friendly, personal and…read moreefficient, place also looked very clean and well decorated. Pricing was also fair as well.

I recently moved to Biddeford and needed a new eye doctor for an annual exam. Maine Optometry was…read moreconveniently located, I parked right on the street outside of the business, and was promptly seen to once I checked in with reception. Everyone was super friendly and the exams were fast, painless and the technology seemed very cutting edge. I was happy with the service and the results and have made a follow up appointment to keep up on my regular eye health. If you're looking for a new optometrist, give this business a shot, I had an excellent experience.

Staff is very nice and helpful. Exams are thorough and they have a good selection of eyewear.read more

Optometrist doesn't respond to messages on the Portal nor does she call back when that seems to be…read moreher preferred method of communication.

I was seen in the Norway office. The s doctors and staff were so friendly and professional. They…read morewere right on time for my appointment.... No unnecessary waiting! Great experience!

Seriously great. Highly recommend. I had been to another Optometrist and had a horrible time, but i…read moreneeded further testing due to possible ocular hypertension (a sign of possible glaucoma). So I scheduled to go here- and I'm glad I did. Not only did he diagnose that I've got astigmatisms in both eyes (and that my previous appointment a month ago did not catch, nor did they include in my prescription, meaning my glasses were wrong..) but he very clearly told me all about glaucoma and ocular hypertension, before doing the proper testing and telling me that my eyes were looking fine! He was willing to really take the time to show me pictures of whats good and bad, and explain why I had such iffy results at the other office and probably would get that same iffy result whenever I get the test where you get the puff of air in your eye. I feel like I learned a whole lot, and got great care.

My two children and I had eye exams here, but our insurance doesn't cover frames just the exams…read more After I told them that I would be purchasing glasses online because there was no way I could afford even one pair of their glasses they were very rude and the tech's tried to refuse to do our PD measurements. After some convincing they begrudgingly agreed. They did my two kids, but when they got to me, I noticed they held the PD machine at a strange angle and the measurement came back much different than my previous PD. I asked if they were sure they did it right and they responded with a very curt 'I know how to do my job' I got a more recent eye exam at a different place and they confirmed my PD measurement never changed and that the people at Casco Bay had botched the measurement purposely because I wasn't buying their glasses.

I was referred to Casco Bay Eyecare by a neighbor who has used them for years! They are by far the…read morebest place to go for an eye exam & glasses. My great experience started with an enthusiastic greeting by Debbie as soon as I walked in the door. Courtney & Dr. Amy Cyr gave me a super thorough eye exam. Then, Gina Namin pleasantly & patiently dealt with me while I tried on 25 different pairs for frames. She made sure they were just the right one & fit perfectly. Fast forward 6 months and I went back for a pair of prescription sunglasses. I needed a new style. Nick Howe was a huge help and pickled out a pair of Maui Jim sunglasses I would have never tried on myself. He was so good - my wife even loved the ones he picked out!. I just picked them up and Gina again made sure they fit perfectly. The best customer service I've received in a very long time.

BEWARE... INCORRECT Prescription by doctor VISION FLUCTUATION, LIGHT HEADED... REMOVAL required to…read morerest eyes Glasses & Contacts NEVER focused properly... informed multi-focal takes time to adapt; but WRONG prescription. * Doctor confused with original patient record and incorrect prescription upon return visit. * Prescription originally was using lens with a -2.50 SPH (Sphere) power instead of -1.50 which resulted in overcorrection and created issues. * Refund of glasses & contacts NOT used requested but denied! note... patient for years... but will NEVER use again...

Dr. DuBois and his entire staff really know how to run a tight operation. He got my eye…read moreprescription nailed perfectly. It's so nice to be able to see clearly; I had started to be less connected to the things that require good vision. I'm back! I owe a debt of gratitude to this eye care center for helping make that a reality. Thank you!