Dealer rude, service refused to help us, refused to let us charge, refused to help with app. Basically kicked us out because we had a cadillac. Although the dealer is listed as Chevrolet cadillac it no longer handles cadillac. This was a situation with an alarm in car, brand new, driven from Michigan on the way to CA. No excuse for their behavior. Avoid this dealer at all cost. I'm read more

For my first auto purchase, I'll say it was the best experience I could ask for. Mrs. Jones was so kind to my family and I. She's just a bright ray of sunshine. Usual dealerships are the opposite, but she was amazing. Totally recommend getting a car here if you're in the market. read more

Sales team is nice. The service department is awful. They try very hard to not be helpful what so ever. Bought a brand new car last year and they won't help figure out why my key fob will randomly stop working and being detected. They need to get people who actually know what they are doing and more personable. read more

My husband and I were looking for a new truck for myself. They only addressed my husband even though I introduced myself and said I was looking for a truck. They didn't have anything close to our budget. Instead of admitting they didn't have anything close to our budget, they showed us a truck $12k outside of our max budget. When we were sitting in the office, the woman helping us told us we looked rich - which was just weird and caught me off guard. She then proceeded to pull my shirt down when I was seated because it was a cropped t-shirt and I reminded her of her daughter. Overall it was just a very weird experience and felt like they didn't take me seriously. read more

Took my car in because I believed my catalytic converter was bad. I could only select check engine light diagnostics check and put in the notes that no check lights was on and described what was going on. They said no codes showed up and they couldn't diagnose. Charged me $64 and said it is probably the catalytic converter and that I should take it to another dealership. Horrible dealership!!! read more

TLDR: Took a working vehicle for warranty work, shop broke a wiring harness, so now I'm w/o a ride while they wait for parts. Bought a certified preowned vehicle 2 months ago. About a week into owning it I noticed that the cruise control didn't work, contacted the salesman to workout if it was covered by the warranty and he offered to make me a service appointment. After not hearing anything from him about it for about 2 weeks, I made my own appointment for the fix. In that time my "certified" truck broke down on the way to work (I've never seen so many warning lights!) and I had to limp it into another dealership to get it running again. Now my truck is running, my appointment for the cruise control comes around so I take it in. In my mind, thinking they'll diagnose it to figure out what's wrong, then I'll get it back while we wait for parts... no big deal. HOWEVER I got called the same afternoon I had dropped it off and told they had figured out the issue, parts would take about 2 weeks to get in, but they had broke the old part and now my truck wouldn't even start without the new one. So now here I sit, stranded without a vehicle or a reliable way to get to work because they apparently no longer have a courtesy vehicle program. Awesome. read more

Took my Truck in for an oil change at my 9:30 a.m. appointment. I came back at 12:00 p.m. They could not find my paperwork and told me they haven't even started it yet. I told them I wasn't being my car back. read more

It's nice to go there for a drop in for an oil change since they usually get it done in an hour. However, I took my car in to get a tire patched since I had a leak. They advertise that it's free. There is a reason for that. They don't do anything. They say they did and then don't. They said they fixed it and I went home. The next day, the tire was leaking again. I took it back to them. They tell me they looked and looked and couldn't find anything. So I took it to my dad, who does not work on cars for a living. He soaped the tire up and found the leak. He drew an arrow to it with a grease marker so they could find it. Then I take it back and say they couldn't fix it since it was too close to the side wall. So I took it back to my dad and he plugged it and it has been fine ever since. Bunch of idiots, I tell ya. read more

Traveling from Georgia and stuck in Manhattan KS with a check engine light. Probable cause is a coil. Service rep said they can get one from Denver. A day? two? Didn't bother to tell me. Offer any help? Nope. Even though the service rep knew I was traveling and desperate, until my insistence no one bothered to even offer to find the part locally. After my urging they found one locally in 5 minutes. This shouldn't happen to a local customer much less to someone stranded 1200 miles from home. Curt conversations, could care less attitude, and then the tech said he didn't talk to customers... well until he saw me standing next to him in the super secret accident prone unsafe work area that is forbidden territory to anyone without the knowledge of the secret handshake. Apparently the showroom is much safer than the after purchase areas...In these after purchase areas I suppose there are cars falling off lifts, mechanics hurling wrenches and unavoidable hazardous materials like bottled water spills that I'm being protected from. I don't know how the techs survive such dangerous areas day in and day out. Perhaps it's the insurance agents that protect these vulnerable techs...anyway whthe part RETAILS for $299 at O'Reilly auto parts-yeah I checked- read more

The body shop has the worst customer service I have EVER seen my car has been there for almost 2 weeks and the only way I get any information is to call them, and I have gotten the same answer ever time I will never go back to them I will tow my car to Holm in Abilene where I purchased it before I got this route again I am so disappointed. read more

I've officially severed ties with Jon Murdock Chevrolet in Manhattan, KS. After four service visits for the same problem of a faulty sensor and refusal to replace it, I've been stranded in Dodge City. They called me this morning to say they forgot to put my oil change on my bill from my last service. I told them that I'm broke down out of town due to poor service from before. The response; were really sorry, but need you to pay for your oil change service. I can't fight them any more. I paid for the service and let the person know that I'm extremely disappointed with being ran off multiple times being told they can't find an issue, even after bringing in the car with a check engine light and being told from them what the problem was. So they admit there was a problem. I asked the billing person to let the service manager know of my complaint and to let the owner know as well. They have lost a long 10 year customer and I will never recommend them to anyone ever again. read more

Terrible service department and poorly managed. Also very unprofessional and rude. I had to take it elsewhere because I didn't trust there diagnoses and I was right. They tried to charge me for a $2500 part when it was a cheap $2 fix. They are out to get you and I recommend you go somewhere locally where they actually value there customers. DO NOT GET YOU VEHICLE SERVICED WITH THEM!! read more

We had a fantastic experience with Ryan and Joe at Murdock after driving in from Kansas City to buy our new Cadillac yesterday. They were everything you want a car dealer to be- upfront, attentive, straightforward, honest, and easy to deal with. I wish they were located in KC, so we could make them our regular car dealer. read more

This is about the garage only. I have really struggled to find an honest, reliable and efficient auto mechanic here in town. Murdock's shop is professional and I think they're honest as well, but they are incredibly slow. Over the years I have experienced numerous times taking a car in for an oil change, right when the garage opens (and with an appointment), and I take the van back home, because I've learned that the wait is too long. The car is done sometime in the late afternoon. This is for an oil change. So of course, I've vacillated between taking cars there, just so I can make sure that they are safe, in case something else is wrong that they can catch, and going to Walmart or one of the Quicklube type places. If you don't mind catching a ride home and waiting all day for your oil change or some other service, and especially if you don't only have one car, this is a good garage, but boy--do not be in a hurry. Did I say, do not be in any hurry? read more