Would not recommend. Wife brought her vehicle here to be serviced, told her that she would need a…read morepart, which she disagreed, so we were told to come pick up the car. Then they called us and told us a test they did, blew apart the part and we HAD to order the part and have it installed.

Not impressed with my service here. They changed their story multiple times in order to get money…read moreout of me. Will not be returning here for auto repair.

Had an appointment to put snow tires on my truck was told it would be 2 hours so I chose to stay in…read morethe waiting room thinking it would be an in and out ordeal. Ended up being 4 hours. An hour a tire. They move at a snails pace here but techs getting minimum wage they don't care as long as they clock an 8 hour shift. I brought my own tires I wouldn't buy anything from this place. It's your typical cookie cutter big box tire shop. If you get anything done here other than mount and balance tires you're insane go to an actual auto shop. I paid them for four new valve stems cause my original ones leaked leak tested this morning they are all leaking so they never changed the valve stems wasted 4 and half hours of my time and charged me $150 for some of the worst work I've ever seen. Don't waste your time here after speaking with their "technicians" it's pretty obvious drug testing isn't a requirement for employment here. I guess I'm insane for even going here lol. (Update) lug nuts on two wheels were hand tightened thank God I made it home this crosses the line from uneducated lazy workers to dangerous and unsafe practices. Corporate is either a call center or someone who couldn't care less. Stay far away from this place your life and vehicles well being could depend on it!

Non communicative regarding a 150 mail in rebate I am supposed to be getting... I tried calling up…read morenumerous times the dealership and corporate on the number they provided... I have been hung up on and promised call backs and nothing... stay away from Mr. Tire Auto and Monro Tires just a big corporation where one hand doesnt have a clue what the other is doing... love the 2 star reviews on Yelp... I cant give you that much ...Invoice 136325, on 5/14/25...A. Ortiz took my information. 22 Subaru.

Feels weird, 5-starring a car dealership. Bought a lot of cars over the years, and it's always…read morestressful and unpleasant. It's always high pressure and shady sales tactics. This was different. No "lemme talk to my manager..." BS. No starting out the conversation with "So what can you afford for a monthly payment?" or any other sleazy, underhand crap you expect when buying a car. Also wasn't left alone for extended periods of time drinking crappy coffee while they figure out how to screw you and try to convince you you're getting a deal. I know I'm salty about dealerships, but can you blame me? Everything was quick and painless. I got the price I went in expecting, npo wasting my time with nonsense. I even reserved my review for after the first service appointment. Bet even that was smooth as silk. Dropped the car off in the morning, they drove me to work, then drove me back after work to get my car. To be fair, I haven't had any problems with the car yet, so we'll see if they stay 5-star in that case, but here's hoping.

Service manager has no knowledge about cars. Had an awful experience. I will NEVER purchase another…read morevehicle from there because of her

We bought a car from an independent dealer that uses part of his lot…read more The vehicle needed a ball joint. The owner of the garage stepped up for us and really took care of us. See Mike. One of those hard to find honest garages.

pricey 4700.for timing chain r0r a 4cyltoyota should have gone to dealer:( water pump…read morereplace 400 lasted 16000 miles no waranty

On 2/3/26 I called to report that I had a check engine light on in my Certified Pre Owned 2019 Ram…read more1500 (from my e-torque system), my remote start was not working (likely due to the CEL), I needed my yearly NYS inspection, and it was my opinion that my truck was suffering from the very common exhaust manifold crack/leak that has plagued the new generation Ram trucks. They were able to get me in first thing in the morning on 2/5/26. I wanted them to check it out and address any concerns as it is still within the original factory powertrain warranty, and I also have a CPO warranty and an additional aftermarket warranty (surely one of these would cover any issues). The service advisor approached me in the waiting area to let me know that there were no stored codes or indications that there was an issue with my E-torque system. He also mentioned that I needed a new engine oil pan (to the tune of $2,000), Rotors and Pads on all 4, wiper blades (to pass NYS Inspection), and they did not hear/see any issues with my exhaust manifold (a culprit of the famous "Hemi Tick"). I had them install new wiper blades and inspect my vehicle. I asked my service advisor if he could see if the oil pan was under warranty, and was immediately told "they won't cover it." I paid my bill and went outside to my truck. When I got to my truck and started it, the ticking noise was very apparent so I went and got the service advisor to show him. He grabbed the shop manager to come and listen as well. Immediately the shop manager says, "he's right the manifold is cracked, we need to get the vehicle in to repair this." I went back inside and the service advisor stated that he would get the manifold on order. I contacted RAM Care to discuss whether or not the oil pan was covered under any warranty that I had on my truck and was informed that they would cover it and that I needed to give this dealership a reference number. This for me was strike one. I asked the advisor to advocate for me and was dismissed as it didn't seem like it was something he wanted to do, so I had to take it upon myself. I notified the service advisor that I had spoken to Ram Care and they gave me a reference number and told me that it would be covered under the "Corrosion Warranty". He was surprised as he's "never heard of such a thing". Once again I was assured that they would order the parts and get my truck fixed. At this point, I went to whom I believe to be the General Manager of the dealership to express my disappointment in the way that this was handled. He spoke to the two men in the service department and vowed to make this right. Chris was the service advisor that would help me from here on out. Two weeks later, and no communication from the dealership as to when I could expect the parts to be received in order for my truck to be repaired. Ram sent me multiple emails asking me to rate my latest service experience at Victor CDJR. I was honest in my survey. I did not give the service department good ratings. The dealership was clean, the waiting area and amenities were sufficient. I rated them well in this aspect. I noted that I would likely not recommend this dealership to others as this experience has certainly put a bad taste in my mouth. Now, here's where it gets interesting. On 2/20/26, Approximately 4 hours after I submitted my review to Ram (corporate), I get a phone call from the service advisor, Chris. "We've received the survey that you filled out and I've talked to my boss. At this point we are going to part ways with you. We are confident that we cannot make you happy. Whichever dealer you take your car to is welcome to request the parts for your truck from us." All because I filled out a survey honestly. No phone call from any management of this dealer. If this is the way that customers are treated for being honest, I will gladly spend my money elsewhere. Never in my life would I expect such a childish response from any dealership. My vehicle is still not repaired, and I'm on the hunt for a dealership that values their customers.

I had a terrible experience with Victor Chrysler that I feel compelled to share. It took them…read morenearly two months to fix my vehicle. Throughout this period, I called every few days for updates, only to be repeatedly lied to. They claimed they were working on my vehicle when, in reality, it hadn't even moved from the parking lot. Fortunately, a friend who lived nearby kept me informed about its location, confirming that it sat untouched for a month. And I'm not even being dramatic it actually took that long. I asked the dealership for a loaner vehicle to get back and forth to work, but they consistently told me they had none available. I was left with no choice but to use Uber and some days just call in sick, which cost me a lot of money given that my commute is thirty-five minutes each way. The situation became so frustrating that I had to involve the manufacturer, Chrysler, which is unbelievable in itself. Finally, when they ordered the part, Chrysler's customer support team contacted me to confirm its arrival. However, when I called the dealership, they denied having received it. I knew they were lying because the manufacturer's email included a photo of the part being delivered. To make matters worse, I hadn't even had the vehicle for a full year, and it's a lease. I strongly advise against bringing your vehicle to Victor Chrysler or buying a vehicle from them. They are a terrible business, and it's astonishing they're not out of business given all the negative reviews they have. And it's funny because when I was on the phone with them and when I finally picked up my vehicle they asked if I could give them a perfect survey. GTFO

Updating my review. I'm not sure what's happened from the first time I went there but ever since,…read moreI've called them for auto repairs they can't look at the car for at least a week. They had great service/prices the first time and got the car in a completed in a few days. I don't even call anymore because I can't be without a car for over a week.

Mike's team did a great job taking care of a phantom electrical problem. I am so glad they are…read morehere to support Mom and her friends at Valley Manor.

We recently found out that our old car needed to be fixed, AGAIN, and decided that it was starting…read moreto become a money sink. So we embarked on dreaded journey of used car shopping. I asked a few trusted people, and one of them said that they had always heard good things about Auction Direct. So it was the first place that we stopped! We met a young salesman named Cody, and he was really great. Patient (despite how much of his time we stole, and it was A LOT), friendly, and knowledgable. We went on somewhere between 5-10 test drives over the course of two visits. He came in on his day off to help us figure it out. We ended up approved for an auto loan, but we couldn't decide on a vehicle. He told us that they have a 5 day return policy (for any reason). He also worked with us to lower the payment a couple of interest points, which would have saved us $30 a month. There is an extra bumper to bumper warranty that sounded really great too, if you have the extra to put toward it! The lot was huge, and they had a really nice selection of vehicles. I loved how up front they were about each one - there were papers with info on every window that had vehicle details and price, free car fax reports and links to KBB values right on the website listings. I also loved that it wasn't a "traditional" feeling used car lot. More casual, with much better ambience. In the end we ended up leasing a new vehicle instead, but based on our experience here I would absolutely definitely recommend checking them out if you are in the market for a used vehicle!

Good- vehicle quite clean…read moreService manager was excellent she ordered broken switch and had it installed very quickly. Not so good: at least 4 items on check list were not done, but checked off as being okay Only shown how a couple features worked. Spent over an hour researching owners manual to figure out how some features worked.

Extremely disappointing and insulting experience. I contacted Fox Tire in advance and gave them…read morefull details about my set of four Hankook iON EV winter tires, including the size, mileage, tread depth, condition, and no repairs. They told me they purchase used tires and that the range is typically $10-$80 per tire depending on condition and demand. After I brought the tires in, they offered only $10 per tire, then raised it to just $12.50 per tire. That is $50 total for four good-condition EV winter tires that originally cost around $1,000. The offer was ridiculously low and felt like a complete waste of my time. I would not recommend bringing used tires here unless you are ready to be lowballed.

absolutely awful service. Has anybody heard of two month old tires being bald because somebody hit…read moreyou two weeks ago ALL because you haven't gotten your car fixed because at the repair shop yet because the parts aren't in yet and it's still drivable. but yet I got four brand new tires two months ago and two of them are completely bald. They will do nothing to help me and/or warranty them out. Worst business I've ever done waste of money.

Finally mechanic who Knows what he's do! Tells you exactly what's wrong and a written statement…read morebefore the work. I feel so safe with my Grandson 5 hours away in School. I can trust Jay to take care of him and reasonably priced and fast work! Thank you for watching out For Nick, Jay. Much appreciated

Candy was very good with texting but Jay's is to far to take my car. I don't drive far just around…read moreOntario, Webster, and close to home.