On 2/3/26 I called to report that I had a check engine light on in my Certified Pre Owned 2019 Ram…read more1500 (from my e-torque system), my remote start was not working (likely due to the CEL), I needed my yearly NYS inspection, and it was my opinion that my truck was suffering from the very common exhaust manifold crack/leak that has plagued the new generation Ram trucks. They were able to get me in first thing in the morning on 2/5/26. I wanted them to check it out and address any concerns as it is still within the original factory powertrain warranty, and I also have a CPO warranty and an additional aftermarket warranty (surely one of these would cover any issues). The service advisor approached me in the waiting area to let me know that there were no stored codes or indications that there was an issue with my E-torque system. He also mentioned that I needed a new engine oil pan (to the tune of $2,000), Rotors and Pads on all 4, wiper blades (to pass NYS Inspection), and they did not hear/see any issues with my exhaust manifold (a culprit of the famous "Hemi Tick"). I had them install new wiper blades and inspect my vehicle. I asked my service advisor if he could see if the oil pan was under warranty, and was immediately told "they won't cover it." I paid my bill and went outside to my truck. When I got to my truck and started it, the ticking noise was very apparent so I went and got the service advisor to show him. He grabbed the shop manager to come and listen as well. Immediately the shop manager says, "he's right the manifold is cracked, we need to get the vehicle in to repair this." I went back inside and the service advisor stated that he would get the manifold on order. I contacted RAM Care to discuss whether or not the oil pan was covered under any warranty that I had on my truck and was informed that they would cover it and that I needed to give this dealership a reference number. This for me was strike one. I asked the advisor to advocate for me and was dismissed as it didn't seem like it was something he wanted to do, so I had to take it upon myself. I notified the service advisor that I had spoken to Ram Care and they gave me a reference number and told me that it would be covered under the "Corrosion Warranty". He was surprised as he's "never heard of such a thing". Once again I was assured that they would order the parts and get my truck fixed. At this point, I went to whom I believe to be the General Manager of the dealership to express my disappointment in the way that this was handled. He spoke to the two men in the service department and vowed to make this right. Chris was the service advisor that would help me from here on out. Two weeks later, and no communication from the dealership as to when I could expect the parts to be received in order for my truck to be repaired. Ram sent me multiple emails asking me to rate my latest service experience at Victor CDJR. I was honest in my survey. I did not give the service department good ratings. The dealership was clean, the waiting area and amenities were sufficient. I rated them well in this aspect. I noted that I would likely not recommend this dealership to others as this experience has certainly put a bad taste in my mouth. Now, here's where it gets interesting. On 2/20/26, Approximately 4 hours after I submitted my review to Ram (corporate), I get a phone call from the service advisor, Chris. "We've received the survey that you filled out and I've talked to my boss. At this point we are going to part ways with you. We are confident that we cannot make you happy. Whichever dealer you take your car to is welcome to request the parts for your truck from us." All because I filled out a survey honestly. No phone call from any management of this dealer. If this is the way that customers are treated for being honest, I will gladly spend my money elsewhere. Never in my life would I expect such a childish response from any dealership. My vehicle is still not repaired, and I'm on the hunt for a dealership that values their customers.

I had a terrible experience with Victor Chrysler that I feel compelled to share. It took them…read morenearly two months to fix my vehicle. Throughout this period, I called every few days for updates, only to be repeatedly lied to. They claimed they were working on my vehicle when, in reality, it hadn't even moved from the parking lot. Fortunately, a friend who lived nearby kept me informed about its location, confirming that it sat untouched for a month. And I'm not even being dramatic it actually took that long. I asked the dealership for a loaner vehicle to get back and forth to work, but they consistently told me they had none available. I was left with no choice but to use Uber and some days just call in sick, which cost me a lot of money given that my commute is thirty-five minutes each way. The situation became so frustrating that I had to involve the manufacturer, Chrysler, which is unbelievable in itself. Finally, when they ordered the part, Chrysler's customer support team contacted me to confirm its arrival. However, when I called the dealership, they denied having received it. I knew they were lying because the manufacturer's email included a photo of the part being delivered. To make matters worse, I hadn't even had the vehicle for a full year, and it's a lease. I strongly advise against bringing your vehicle to Victor Chrysler or buying a vehicle from them. They are a terrible business, and it's astonishing they're not out of business given all the negative reviews they have. And it's funny because when I was on the phone with them and when I finally picked up my vehicle they asked if I could give them a perfect survey. GTFO

I made an appointment to get 2 tires put on that I was buying from them. Get to the shop half hour…read moreearly and they tell me the tires I was supposed to get, they dont have. I advised them I will pay a little more for whatever tires they have in stock. They tried to sell me tires that are double the price. Do they not go thru appointments and make sure they have the right tires? I used to work at a dealership and we had to go through appointments everyday to make sure have the tires.

Had an appointment to put snow tires on my truck was told it would be 2 hours so I chose to stay in…read morethe waiting room thinking it would be an in and out ordeal. Ended up being 4 hours. An hour a tire. They move at a snails pace here but techs getting minimum wage they don't care as long as they clock an 8 hour shift. I brought my own tires I wouldn't buy anything from this place. It's your typical cookie cutter big box tire shop. If you get anything done here other than mount and balance tires you're insane go to an actual auto shop. I paid them for four new valve stems cause my original ones leaked leak tested this morning they are all leaking so they never changed the valve stems wasted 4 and half hours of my time and charged me $150 for some of the worst work I've ever seen. Don't waste your time here after speaking with their "technicians" it's pretty obvious drug testing isn't a requirement for employment here. I guess I'm insane for even going here lol. (Update) lug nuts on two wheels were hand tightened thank God I made it home this crosses the line from uneducated lazy workers to dangerous and unsafe practices. Corporate is either a call center or someone who couldn't care less. Stay far away from this place your life and vehicles well being could depend on it!

Feels weird, 5-starring a car dealership. Bought a lot of cars over the years, and it's always…read morestressful and unpleasant. It's always high pressure and shady sales tactics. This was different. No "lemme talk to my manager..." BS. No starting out the conversation with "So what can you afford for a monthly payment?" or any other sleazy, underhand crap you expect when buying a car. Also wasn't left alone for extended periods of time drinking crappy coffee while they figure out how to screw you and try to convince you you're getting a deal. I know I'm salty about dealerships, but can you blame me? Everything was quick and painless. I got the price I went in expecting, npo wasting my time with nonsense. I even reserved my review for after the first service appointment. Bet even that was smooth as silk. Dropped the car off in the morning, they drove me to work, then drove me back after work to get my car. To be fair, I haven't had any problems with the car yet, so we'll see if they stay 5-star in that case, but here's hoping.

This once great establishment gets worse and worse by the day…read more - I once had to wait until way past 8:30 pm on a Saturday to get an inspection and new tires put on. I dropped it off before noon and they said it would be ready by 6 pm. - They pray on older people that don't know any better with high up front charges to diagnose and then use every line in the book to pay out of pocket instead of use their warranty. My girlfriend's A/C stopped working and they wanted $575 to diagnose the problem. The service manager said "things like rocks can damage the condenser and that's not covered under warranty" After a free visual inspection they coincidentally stated that a rock most likely damaged the condenser but they need $575 to do a full inspection. - "o rings are a wear item and not covered by warranty" - Van Bortel Victor Service Manager - I've started doing my own oil changes now because they take so long. - Air pressure in the tires are constantly set way too high. This has happened more than once across multiple vehicles and I have an industrial calibrated pressure gauge. My only thought on this is they do this to wear the tires faster to get more money out of you. - My co worker has a Subaru WRX STI and one of the members of their service team took his car on a joy ride and red lined it so much that the reset boost gage was maxed out. - Their service department is terrible and after buying six vehicles from here, 2008 WRX, 2013 WRX, 2013 Crosstrek, 2022 WRX, 2023 Impreza and 2024 Crosstrek Wilderness and I will no longer buy from this establishment because of their horrible service department.

Good- vehicle quite clean…read moreService manager was excellent she ordered broken switch and had it installed very quickly. Not so good: at least 4 items on check list were not done, but checked off as being okay Only shown how a couple features worked. Spent over an hour researching owners manual to figure out how some features worked.

We recently found out that our old car needed to be fixed, AGAIN, and decided that it was starting…read moreto become a money sink. So we embarked on dreaded journey of used car shopping. I asked a few trusted people, and one of them said that they had always heard good things about Auction Direct. So it was the first place that we stopped! We met a young salesman named Cody, and he was really great. Patient (despite how much of his time we stole, and it was A LOT), friendly, and knowledgable. We went on somewhere between 5-10 test drives over the course of two visits. He came in on his day off to help us figure it out. We ended up approved for an auto loan, but we couldn't decide on a vehicle. He told us that they have a 5 day return policy (for any reason). He also worked with us to lower the payment a couple of interest points, which would have saved us $30 a month. There is an extra bumper to bumper warranty that sounded really great too, if you have the extra to put toward it! The lot was huge, and they had a really nice selection of vehicles. I loved how up front they were about each one - there were papers with info on every window that had vehicle details and price, free car fax reports and links to KBB values right on the website listings. I also loved that it wasn't a "traditional" feeling used car lot. More casual, with much better ambience. In the end we ended up leasing a new vehicle instead, but based on our experience here I would absolutely definitely recommend checking them out if you are in the market for a used vehicle!

I was able to bring my car in after requesting information. I told him what was wrong with the car…read moreand Jay was very thorough on what the issues were with my car. I didn't feel intimidated. I was very comfortable. He gave me an estimate of the cost before he worked on my car. The rear brakes with calibers were replaced, front sway bar links, lock actuator, washer pump, oil change and filter. There was a quick turnaround on the time for the repairs. I was very impressed. I would highly recommend this auto repair shop. The pricing is very reasonable and the service from start to finish was excellent. Highly recommend Jay's Integrity Auto Repair. Thank you!!!

Finally mechanic who Knows what he's do! Tells you exactly what's wrong and a written statement…read morebefore the work. I feel so safe with my Grandson 5 hours away in School. I can trust Jay to take care of him and reasonably priced and fast work! Thank you for watching out For Nick, Jay. Much appreciated

Never seen a more organized and clean garage. These guys are very efficient. Car went into the…read moreshop bang on time and was ready within the time advised. There's a park nearby so you can get some exercise in too! There is a wait time for appointments but that just tells me they're busy because they're really good.

I been using Bauers for years. I highly recommend you to use them. They are fair and honest. They…read moreare hard working crew. They are awesome.

Have done business with Uptown Tire & Auto for 20+ years. I hate to recommend any business to…read morefriends for fear of them having a bad experience but I've sent many people to Uptown and every one of them has thanked me for the tip. Geoff runs his business like they used to "back in the day" in small towns where everyone knows everybody. Long time customer or stranger to the area, you'll never have to worry. Most honest business you'll find anywhere.

Jeff and the crew are wonderful!!! They gave my Jeep a little lift and new shoes and couldn't be…read morehappier!!!!

Recently switched to Farmington Service when our mechanic of 20 years retired. Have been impressed…read morewith the service and timeliness of work done, techs are knowledgeable.

Would not recommend. Wife brought her vehicle here to be serviced, told her that she would need a…read morepart, which she disagreed, so we were told to come pick up the car. Then they called us and told us a test they did, blew apart the part and we HAD to order the part and have it installed.

pricey 4700.for timing chain r0r a 4cyltoyota should have gone to dealer:( water pump…read morereplace 400 lasted 16000 miles no waranty

Asked for exhaust to be services. Got a pump I was told I needed - over $600. Now original service…read morerequested is worse Can't drive car Spent the money on pump that wasn't urgent - at the shop recommendation They knew I limited budget. Went for the higher price service that was not an issue UPDATE: 7/12 I took my car to another auto shop to have the exhaust system serviced They were very honest about the condition of my car They recommended that I do not put anymore money/repairs into it because the frame is so corroded with rust it is not safe to drive, It will never pass inspection and It would be dangerous to keep driving it at this point. The point is .... I should have been notified of this when I originally took the car in for service the first time at the end of April If it was put on a lift to look at the exhaust system - it would have been discovered the car is beyond repair Since the exhaust was not serviced as requested I am assuming the car never made it onto the lift So yes - I am not a happy customer Over $600 dollars for a water pump that I did not need, exhaust issue not addressed and a car that will never pass inspection again More importantly- there where major safety concerns that could have been detrimental to me and my family if an accident have should happened Check your frame ppl. It's the skeleton of your car