Super sweet staff and have a great selection. Sometimes they're out of the food I like for my dog…read morebut it isn't an issue bc, if you let them know, they get it ordered for you right away! Love the service here and that's why I always go back

This pet store has it all. A great selection of anything you need for any type of pet. Grooming…read moreavailable, treats and food, toys, leashes and you name it they've got it. Very helpful also. We will be returning. You can also accumulate points and there get coupons and money off future purchases.

Good quality and staff is friendly. The staff helped me locate things that I needed for my new…read morelittle kitten.

Employee was distinctly unpleasant. Aquarium area was wet with coiled hose in the floor. Ignored in…read moreinterest of aquarium sets. Was harassed by pink haired employee with a nose ring. Unprofessional, ignorant of their products, unnecessarily antagonistic. Store condition was poor, multiple puddles with no warning or labels. At least the young man in the store was polite. Whomever hired the employee with pink hair and a nose ring, its not their fashion choices, the indicators used here are an accurate descritpion sans the whole gendered argument. They are truly business damaging. Had the experience been with the young man, it would have ended in several sales. Pink hair was outright rude to my wife, myself, and my child. Whatever issue it was experiencing has cost a customer. Theres nothing at this store to justify the exceptionally poor customer service, unmanaged hazards, and extremely inflated prices Theres a real reason it has bad reviews.

Best. Pet store. Ever! We are traveling and popped in while walking the water front. Jeff is…read moreknowledgeable, friendly and really knows his stuff! We wanted to switch Milo's food and we were sent back to the boat with lots of samples for him to choose from. Milo got to run around the store and had a fun time choosing some treats. We returned to purchase Milo's choice (Fromms lamb) and picked up a few more treats. If you live in the area you need to check this place out, I would love to have this very warm and welcoming store in my home town!

We are down at Atlantic beach for our pups first beach trip and we stopped in today to get him some…read moregoodies! The service was amazing! Our pup, Opie, got to roam around the store off leash, he met all the other dogs and puppies that came in and of course his favorite part, he got many TREATS!! The owners are very knowledgeable about their products and they carry good quality products for our fur babies! Prices are very reasonable and the atmosphere is very welcoming! We will definitely be stopping back in before we leave and continue to come back on future trips!

If you have a pet, you should definitely stop at Pawsitively Purrfect Pet Store while vacationing…read morein Carolina Beach. They are situated across the parking lot from Flaming Amy's, and have food, toys, and treats for dogs and cats. I wanted a small chewy treat for my dog, and the owner has several bins with a wide variety of individual chews (like bully sticks, veggie chews, and no-hide salmon sticks). We got two of them. She also has a good variety of bagged treats, toys, leashes and harnesses, and even some food. The owner was very sweet and helpful, and even gave us a couple of small treats to go. We'd definitely return!

The lady was super kind! We stopped by to get a crate liner for our dog who had an accident in his…read moreold one that was falling apart. Normally, I would try to just find the cheapest place, but honestly, this place would probably be very comparable to a big box store and was the closest to our rental. In addition to being super hospitable, she was very kind to my five-year-old daughter, very patient, and even has children's books for kids to look at while their parents are shopping. Lots of good quality natural ingredient products and the kicker is she gives out small bags of sample dry food (Max 4 per customer) which is great for people like us who didn't pack enough. I can't recommend this store enough! Please stop by and support her business.

Brought pee pads for my little dogs because they can't go from 6 or 7 pm til 7 or 8 am without…read morerelieving themselves. The pads were used 1 night out of 5. So my dogs peed their beds. The beds were removed to wash but never returned. They had to sleep on the concrete floor for most of their stay. They did put a comforter in there for 1 night. But it was peed on because pee pads that I supplied were not put down. So after that was removed, they had nothing. The camera is grainy at best especially at night. And my dogs stayed by the glass doors so I couldn't see them most of the time as the camera didn't show that area. So it was useless to pay for that when 90% of the time, you can't see them. It made me sick to look at the camera and not see any beds! My dogs will not be coming back! What's not in the photo? My dogs or beds!

My pooch is a rescue who is often frightened of people he doesnt know and had to have part of his…read morefoot amputated due to cancer, so it is difficult to get him to agree to toe nail filing. Before we found Surf City Pawville, he would struggle with groomers, and often times it could take up to an hour to get the job done. The staff at Surf City Pawville definitely have the right touch because from day one, my boy has not had an issue and is in and out inside of a few minutes. I haven't had a need for boarding or day care, but if I do, I'm certain my guy will feel loved and enjoy the experience. He loves his friends here and always seems so happy to visit.

For context, we got our dog from the Puppy Place in Wilmington. We got a Goldendoodle and…read moreabsolutely love him, and overall we had a great experience there. We've even gone back to visit, and the Wilmington location has always been very welcoming. People who came back to visit, brought their previous puppies and even told us, we are coming back to get a second dog because we had a good experience. Recently, I stopped by the Jacksonville location to look at another Goldendoodle. I asked a few questions about the puppy, including the weight of the parents, whether the dog was F1 or F1B, and where the puppy was bred. One of the girls helping us was friendly and answered the questions. After finding out the puppy would likely be smaller than what we were hoping for, I told her that it probably wasn't the right fit for us. Because of that, I asked if we could look at a Labrador instead. At that point, another employee responded rather abruptly and said, "You have to be serious, if you're just here to play, you can only look at one." The comment felt unnecessary and a bit rude. I had asked detailed questions about the first dog because I was genuinely interested, but once I realized the expected adult weight didn't meet what we were looking for, I simply wanted to look at another option. I think it would have been much more appropriate for her to ask whether we were seriously looking to adopt a dog rather than immediately insinuating that we were just there to play with the puppies. The way it was said felt more like a jab than a policy explanation. It was disappointing because we had such a positive experience with the Wilmington location, I've also been to the Jacksonville location before, and they were very friendly and I expected a similar level of professionalism and friendliness. On top of visiting, we've gotten a dog already there and that shows that we are not only visitors, but we could've been second time customers.

AVOID THIS PLACE: In January, we purchased a "Cavapoo" for $2,550. Today, we received the results…read morefrom the vet's Wisdom Panel DNA test, confirming that our puppy has the genetics of at least three different breeds--none of which include King Charles Cavalier. The DNA test did, however, identify 43% Poodle and 35% Yorkshire Terrier. Be cautious and do your research before purchasing a pet from here. Attached is a photo of the "Cavapoo" we adopted, alongside a Google image of a Yorkie Poo. I would give negative stars if possible.

This store is a joke, especially after seeing that Facebook live from Ncbeat!! I've gone here over…read morethe years and have notice a serious decline in happiness and care of animals. Terrible advice overheard to unknowing customers when it comes to general knowledge, care and setup for most of the animals, let's push product before we push correct care procedures. The tall guy in fish when I happen to walk past always smells of cigarettes and weed, he somehow manages to be nasty with people while he asks if we need help when he doesn't even wear a company shirt, who can blame them for not wanting help from someone who looks like another customer it also doesn't make sense How can you be so nasty while high . I have pictures of birds, fish and so much more from my visits, I love the reptiles and birds so I have more pictures of them. It's a declining business and it shows by the overall care for these animals. More recently I've noticed Dirtier tanks, enclosures, cages & kennels. Not to mention the disgusting attitude from everyone. There are maybe two nice workers there, you have to be lucky when you visit to cross their paths. It's a fun place to look around without a doubt, When you're not getting shocked from metal shelves in reptiles or stray volts near fish tanks & manage to wear headphones to block out the disgusting tone from the unhappy staff. As an animal lover and collector I am continuously disappointed by the uneducated staff, lack of thoroughness with care and laziness from staff who never seem to be in their department. I remember, almost every visit talking to the little guy in reptiles and other customers always coming up to ask for help elsewhere in the store, only to see the rest of staff are up front laughing and joking. The experiences keep getting worse each visit, sadly this is the only store of its kind in jville. Take your family for a nice little indoor zoo, just do your best to not mirror their procedures when it comes to animal care.

Smells like rodent piss and there fish tanks are expensive I wouldn't recommend this place no one…read moreout of 4 people walking around asked on time if we needed help