From the moment of walking in to register to the testing then going over everything with Dr Miller,…read moreit was great

I had an appointment right before the Covid shut down which they had to cancel…read more When things opened up I called to reschedule, because they charge $50 for a consultation. They requested another $50 for the new appointment. I showed up on time, and they placed me in an exam room. I waited 70 minutes and never saw the Doctor. It was silent, as if they all went out to lunch. I just left, since I have a job and that's a long time to wait for a 3 minute Botox appointment. Now they just made an easy $100 for doing nothing, and I lost another $400 for missing a half day of work. Honestly, if they're that unprofessional I really don't trust them to do anything to my face.

Worst facility... literally bill every in-network insurance as out-of-network. Expect huge bills…read moreand their "billing" department is now Tufts who can't fix anything. Ridiculous that no one wants to do their job these days. Shut this place down.

My experience at this facility was very upsetting. They were running tests that where unnecessary,…read moresuch as a pregnancy test, and gave me trouble when I stated "I am not sexually active and just saw my OBGYN 2 weeks prior". The PA Loucraft verbally attacked me in the room and when I told him I felt it was an "unsafe situation" and felt that another person should be present, he opened the exam room door for the entire public and staff to hear my exam (breaking hippa). Loucraft ignored the fact that his actions had me visibly shaking, nervous, and in shock and continued his exam of me life normal. He didn't even lay me down to fully examine my stomach and didn't even listen to my stomach. When I called the receptionist informed me that "if the provider determines that I need a lab test, such as h pylori, then they can order it to be done with the ab outpatient". Then Loucraft says, no I am not able to do that. He gave me a zofran prescription and told me to follow up with my PCP on monday. Now my background, I am an NP myself and know that he could have ordered the test and printed out the lab slip and I could have had it done that week. As an NP, I also know that I was verbally attacked, not listened to, being charged for services I did not require, hippa was broken, and not given the appropriate treatment for my illness which will cause more harm than good. When you become a provider you take an oath to DO NO HARM, and during my visit that oath was not followed by Loucraft. I will be calling the patient advocacy line number that I was provided by the very nice receptionist (the only staff member that was amazing).

Quick service people are alway s so nice and oateint the drs are sl very nice and thoroughread more

neglectful! my toddler was misdiagnosed and placed on antibiotics for no reason. antibiotics was…read morecausing her damaged. each day was getting worse and worse...barely eating, sipping bits of water, persistent vomiting, dehydrated....lead her to almost a deadly allergic reaction. lowell general hospital emergency room at the main campus and urgent care at dracut all neglected my daughter and failed to provide protocol treatment. i summited a complaint to patient relationships and they all fabricated their own stories and placed false information on my daughters case to cover their negligence. dont trust these facilities!

During my stay in the emergency dept nurses constantly spoke negatively of other patients on the…read moreother side of my curtain. After tests, the doctor said I could have anything to eat or drink and somebody would be in. I asked for water several times and was told I could have someone I went upstairs to be admitted four hours later I got water. The morning nurse was rude and physically took me out of the bathroom while I was coughing up. Phlegm was very angry again asked for water or something to eat and was refused. After the nastiness, I signed myself out, went down to the vending machines to eat and then drove myself home. I did report this to the hospital and was told I would be sent a form. However, the woman at this department was also pretty negative. The phone never came. I would definitely not recommend

I have found the employees here to always be helpful and pleasant. They seem to actually like their…read morejobs! My care here has been remarkable. The lab is fast and the receptionists want to make your visit a good one.