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    My Concierge Jeweler

    5.0 (4 reviews)
    Closed 8:00 am - 10:00 pm

    Services - My Concierge Jeweler

    Watch cleaning

    Watch part repair

    My Concierge Jeweler Photos

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    Deck Handmade Jewelers

    Deck Handmade Jewelers

    4.3
    (6 reviews)

    Terribly unprofessional. This is why I don't ever support black businesses. I stopped by today…read moreaugust 24 2023 at 10:05am to get my bracelet repaired because the hours of operation said they open at 10am. No one was in the store. So I called the number on the store. The guy answered and said he would be there in an hour. To waste time, I went down the hall and got a pedicure which took an hour and thirty minutes just to give him more time. At 11:30, I walked back down to the store. It still wasn't open. So I called the number again. Now he says he will be there in another 15 minutes. I said, "you just told me an hour and I waited longer to return and you're still not here." He says "I have something to do I will be there soon." I politely released the line. Listen black business owners if you don't have any idea how to run a successful business, please go get a job. You wonder why no one patrons this store and why you're not making any money to hire someone to be here when you can't be. You need to take a business ethics and business management course.

    Recently my necklace broke. I took it to a local jeweler to be repaired. When I got it back, I…read morefound that it was 3 inches longer. I took it back to the jeweler who wanted to charge me almost 3 times more to shorten it than they charged to fix it the first time. I looked for another jeweler and found Eli at Deck Handmade Jewelers. Eli charged me a much more reasonable price to shorten my necklace and had it ready the next day. He did a wonderful job! Has my business from now on.

    Its About Time

    Its About Time

    4.6
    (35 reviews)
    $$

    Wow, I am so pleased to have found this business!…read more They were able to experterly service my Cartier watch in house, no hassle, no crazy upcharges. Battery and gasket replaced, cleaned for a fraction of Cartier or other jewelers costs. Highly recommend! Tucked away in a small strip mall, it is worth the drive for their honesty and experience.

    I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

    My Concierge Jeweler - watch_repair - Updated August 2026

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