I had a wonderful experience at Joli Bride. Zina was absolutely amazing to work…read morewith--knowledgeable, patient, and genuinely invested in helping me find the perfect dress. She listened carefully to what I was looking for, offered thoughtful suggestions, and made the entire experience enjoyable and stress-free. The boutique has a beautiful selection of gowns, and I never felt pressured. Zina's attention to detail and personalized service made me feel valued and confident in my choice. I highly recommend Joli Bride to anyone looking for a special dress and exceptional customer service. Thank you, Zina, for making the experience so memorable!

Really disappointing experience. I was very clear from the start that I only needed one alteration…read moredone before moving and would handle the rest elsewhere. The seamstress Garine was kind and helpful, but another employee Zina was so incredibly rude. She came off very kind in the beginning but she is a very hostile woman who made the entire experience a very sad one for me and it's still on my mind. When I went to pick up my dress, she called me and immediately accused me of being "disrespectful" for not doing all my alterations with them--something that was never stated to me as a clear policy. In person, she continued to speak to me harshly and said I wasted their time and what I did was not acceptable. She said it so many times and so aggressively I started to cry, and only then she felt bad for being so ridiculously harsh. I even offered to apologize to her seamstress who she claims I was wasting her time, to which she then told told me "it's not a big deal" To make it worse, I was quoted $50 but charged $75 with no clear explanation. I did not want to further argue so I paid what was asked. I went in to pick up my wedding dress, an experience every girl wants to remember for the rest of their lives and left feeling upset and honestly in tears. No customer should be treated this way. Would not recommend doing business with someone like her.

I had the best experience at this sweet little bridal boutique! Lori, the owner, is truly one of a…read morekind--so kind, patient, and incredibly accommodating. From the moment I walked in, she made me feel cared for and never rushed, and you can tell how much heart she and her staff puts into her shop. She's been in the business for quite awhile and knows exactly how to cater your wedding dress to fit your body shape and to bring out the best of it! My wedding dress was absolutely beautiful, and the alterations were done perfectly. I had a glitter layer added to my dress and they did incredible. My wedding was everything and more - I felt like a princess! Everything fit like a dream, and I felt so confident and taken care of throughout the whole process. I called to make an appointment, bought my dress off the rack for a good value, and came back for alterations with 2-3 fittings. Prices are reasonable considering how much wedding dress costs are. This small, family-run shop is a hidden gem, and I'm so grateful I found it. Highly recommend to any bride looking for a personal, genuine, and joyful experience!

Beautiful beautiful dresses! They offer amazing designs and brands and they even offer sample…read moredresses to purchase if you are looking for a name brand dress but are looking for a more affordable option. I got a beautiful pronovias sample dress, it was clean, and was able to be fitted to my size. I even got a matching head piece and veil there. Lori and her seamstress were both kind, patient, and allowed me to take my time. I will recommend anyone to get their dress here!

I recommend this place to everyone I know!!! Beautiful clean store there is so many options that I…read morehaven't seen before and I went to every store in downtown LA! Very friendly staff they have a in house alteration lady who right there and then helped me alter the dress within a week it was done and I picked it up it was perfect!!! It's been the best experience! I will definitely be coming back. Sona was so patient and kind she helped me try so many dresses before I chose one. They're not pushy and prices are very fair so the high quality dresses!

Great service, beautiful dresses and instant alteration, Sonik and Aida were amazing and helped me…read moreto choose the dress I was looking for and tailored it quick and accurately! Thank you guys

I cannot say enough wonderful things about my experience at Monique Lhuillier. The atmosphere is…read morestunning and serene. They are genuinely invested in making you feel like your most confident, beautiful self. Every single member of the team from start to finish delivered an unforgettable customer experience!

For a luxury designer store where I bought two bridal gowns, a bolero, and a veil, I expected a lot…read moremore from the store in terms of client service & alterations. This is my experience with the store for my October wedding in '25. Everything was fine up until I came in for my fitting, Talia, the alterations supervisor who's aggressive gave me a speech of what was going to be done, in a way that was lecture. It was not a pleasant experience and I was taken aback. The next three fittings were confusing because I was told that the fittings would take up to 2hrs, yet they only lasted 20mins, 30mins tops. Hardly anything was done. She could have done so much with that time. The 3rd time I was there, I tried on one of my dresses which I wasn't going to get bustled. I forgot and asked her, "Will this dress be bustled?" Talia aggressively responded, "You said you wasn't going bustle this dress!" Who speaks to a client like that? They way she said that was very aggressive. On the 4th fitting, apparently, they overbooked so Talia disappeared mid-fitting to attend to another client. She almost had some other person help me out. I was given a candle the next time I came as an apology, which I wouldn't have received until I mentioned that I'm concerned about my gowns being finished in time to Sammie, my SA. There were a few times during my fittings and it seemed like she went and took bites of food --- I'm not sure why they said it was OK to come in during her lunch time? The next three fittings I was made to feel like there was not enough time to get things done --- I wonder why? I came in for a total of SIX fittings, which should have been more than enough time. I suggested the "sixth" fitting with the way things were going because it seemed like they needed more time. The plan was to come in at 10am so that they had all day to work on my gowns before pickup day. The next day was the day before my wedding day, my pick-up day. Talia to me to come anytime after 1:30pm and that I didn't have to call beforehand. I told her that I'd be there at 3ish before I head over to my rehearsal dinner. Me telling her 3pm shouldn't haven't been code for you have until 3pm to work on my gowns. That day was for pick up ---- not for extended time for alterations. The point of me giving them a sixth fitting was so that they had the extra 24+hrs to making finishing touches. Talia had told me to come in in the morning for that purpose. Monique must remember me sitting there the day before at 10am waiting for them to take me in for my final fitting because she was there and saw me in Oct. I changed my mind and wanted to pick up my gowns before 3pm so I emailed my SA, but she said because I told Talia that I would come at 3pm, that the gowns were still being sewed even after 1:30pm. What the heck?! First of all, I do not want my gowns to be sewn so last min and it worried me that they were rushing and there would be issues with the dresses. I was worried about the end-product of my dresses so I emailed Sammy back, who I could sense that she had an argument with Talia. If she hadn't, then she sure had a passive aggressive tone in her email that I didn't appreciate. Throughout my fittings, there were two instances where Talia forgot or totally made up something about the next fitting. I don't even remember anymore. I'm the client here. I am a kind person, so I brushed it off until I was disrespected on my pick-up day. I asked my SA to please double check the dress and make sure that everything is perfect. I got no response. Her excuse was that she was busy with a client. I don't care. When I came to pick up my dress, I had to wait yet again, for another 10-15mins until they brought it down. No one apologized --- neither person came to greet me that day. Pick up day should be reserved for picking up the dress not making finishing touches on it because they didn't use their time wisely. Sure enough there were issues with the finished product. I was putting on my bolero - which was never worn btw, two people helping me put on my bolero said that there was a big hole by the buttons. I was skeptical, until J.Scheer, the dress cleaning & preservation company informed me of this as well. This is a bolero that is over 2k. The side bust on the Soleil had issues too according to J. Scheer which shouldn't have been there. I regret buying the most important dresses of my life here. This is not how a luxury bridal store should operate. It's shameful and I wouldn't recommend anyone getting their most important piece of clothing there. Service for me was great until I bought my gowns, and it went down hill during alterations. ML isn't fitting you or having her couture team do alterations. It's a different team. I should've mentioned that my FIL is a world-renowned celebrity --- perhaps then I would have received better service. I shouldn't have to.

Service: - friendly attentive staff, does seem like a one…read moreman band - the mirror is outside of the dressing room and is not private, so other people who are shopping will see you - does charge a try on fee Selection: - sizing is extremely limited - styles are more outdated - no jackets to try on with dresses - limited veil selection Value: - fairly priced, definitely cheaper than other bridal shops - tailoring is included which is great!

This review is so long overdue I bought my wedding dress…read morehere 3 years ago I went to at least 5 different wedding dress stores before I landed here Irene is so friendly, sweet, and patient. I really appreciated her helping me choose my perfect wedding dress. After trying on soooo many different dresses, I finally fell in love with a gorgeous dress found at Love Boat Bridal. The dresses here are also very affordable compared to some of the other places I visited, and included alterations. In the end, I was very happy with my service here and I highly recommended Irene and Love Boat Bridal

After some back and forth, I was refunded for my alterations cost. The experience was overall…read morefrustrating, but I'm grateful that it was made right by Diana and team.

Thank you Diane! Fabulous job altering a girls Figure Skating dress…read more I recommend highly.

Patty was super helpful (and friendly) in helping me find a dress for a friend's wedding. Great…read moreselection of sizes and styles.

Always has great selection , beautiful , unique , good quality , great service which it's very…read more important , I go back there every time I need a dress , it's just a wonderful place to buy .

For the past 2 years my daughter got her prom dress here. Very helpful staff and they have extended…read moresizes. Staff did not try to stuff my daughter in a dress that was obviously too small. Staff had thoughtful suggestions. Highly recommend!

Mireya was very helpful and patient and helped my friend find the perfect gown with beads and…read moresequins for a pageant. Good price too. Highly recommend this place. Will shop at this store again.