Honest, Fair, and Truly One of a Kind…read more I recently sold some silver to Bill, and the entire experience was outstanding from start to finish. He gave me a fair, transparent price and treated me with absolute professionalism. What really stood out, though, was the integrity of Bill and his team. After I left the store, one of his staff caught a mistake in my math that had shorted me $200. Bill personally called me right away, explained the error, and offered to stay late or mail the difference--whichever was easiest for me. That kind of honesty and customer service is rare these days. I've been to plenty of jewelers over the years, but none like Bill. I'm a lifelong fan--he's simply the best. If you're looking for someone trustworthy, knowledgeable, and kind, look no further.

Bill and Crescent Jewelers were amazing! They got me the best possible ring I could've received…read morewith the money I was willing to spend. The ring itself was beautiful and it was made and shipped to me super quickly! They are professional, fast, efficient, and very high quality. I definitely recommend these people and will continue to do so.

I originally gave them 5 stars because I thought the owner was honest. I have since learned…read moreotherwise. After getting two very high estimates on fixing my watch, I took it here and was given a cost of $80 to fix it, (See the written invoice which states-fix Movado watch) which relative to the others, seemed reasonable. Not an estimate mind you. He told me it would be 2-3 weeks because he had to send it out. This was on 3/13. On 3/ 27, two weeks later, he called and I expected it was to pick up my watch. It wasn't. It was to say that it was now going to cost $175-more than twice what he told me it was going to cost. (I previously shared with him the two other estimates I got and my guess is he realized there was an opportunity to leverage this. ) I was so annoyed that here I had given him a great review, because when I went in he was complaining about other bad reviews, and this was the thanks I got. When I went in to discuss this with him, he noted that he can't control outside vendor's timelines-agreed-but he is responsible for communicating a change to the original timeline and providing an explanation about why he wasn't honoring the written price he gave me to fix it. My guess is that my watch never left the Tinley Park store. I have lots of jewelry that needs to be maintained but I am done with this place. Suffice to say the watch is not getting fixed.

Finally got the chance to resize my engagement ring. Recently had a baby and my ring no longer fit…read more Took it here to get it resized and not only was it affordable but quick too! Got my ring back in 5 days! My ring fits perfectly and i have never seen it look so clean and shiny!

Got a very nice Xmas gift for my wife last year that she really likes and wears often. Friendly…read moreservice and high quality merchandise.

Absolutely amazing customer service!!! I went there today to get my son's chain fixed....the clasp…read morebroke....side note I did not purchase the chain from them. They were able to fix it while I waited (not even 10 minutes) and they cleaned it! They were all so nice and personable!!! 5 stars!! I will most definitely be going back and recommending them!!!

BEWARE OF THIS PLACE!! THE OWNER TAKES NO RESPONSIBILITY FOR SENDING OUT YOUR JEWELRY FOR…read moreREPAIRS! I had a watch that the band needed repairs. I thought it would be fixed in house, but they send it out to downtown Chicago. I wanted an estimate for the repairs....but they fixed it without giving me the estimate first! So I was forced to spend the money....which was ridiculous! $28 to fix a band?? I could have purchased a new watch for that.. Well, I had the watch back for under a week and one of the links snagged my sweater. I returned to the jewelry shop and they made all kinds of excuses as to why they were not responsible.... Shoddy....overpriced work. I don't recommend.

Kathy and her team is amazing! Such great customer service. Beautiful jewelry for all different…read moreprice points.

How is it that it is a two day sale and you leave the first day at closing and then next day you…read moremake a special trip to go back with help to hopefully purchase something that was not sold when you left at the end of the first but is already sold when you are the 6th person in the house ?!?! I'll tell you how, because one of the people running the estate sale bought it before the doors even opened!!!! Pretty shitty if you ask me !!!!! I think if you want customers to keep coming back, play fair !!!!!!!!!

Lori was just great and texted and answered my questions prior to the sale! I always get anxiety…read morehaving to call the estate sale people because they're normally so bitchy!! But not Lori! Very well run estate sale!

Repaired my fathers pocket watch about 15 years ago. Still working, but a little slow. Time for a…read morecleaning. Luckily, I can walk from my house to his workshop.

Roger is a fantastic craftsman. He made a custom-built sterling bangle for me that looks perfectly…read moreround, but is actually shaped so that if turned just right, it fits over my hand onto my wrist, and can't slip off. Roger resized my husband's intricately patterned wedding ring such that it's impossible to tell it was modified. He has items for every budget, from inexpensive stacking rings to fine watches. He's a super guy who cares about his customers.

Update...Update!!! I picked up my ring and it was stunning!!! I'm so glad I decided to come here…read more The staff is super nice. Highly recommend

Excellent service, knowledgeable, good service and selection does repairs good hours. Will go backread more

I recently had the opportunity to work with Donna Johns at James & Sons Fine Jewelers, and the…read moreexperience was exceptional from start to finish. Donna is incredibly knowledgeable, professional, and genuinely passionate about watches and fine jewelry. It's clear she takes pride in building lasting relationships with her clients, not just completing a sale. I look forward to working with her in the near future. -Greg Danielson

Came inside there to look at their jewelry. They have a security guard at the front door that makes…read moreyou feel very uncomfortable to even be inside the store watching your every move felt so awkward had to leave. We'll never be back.