The gentleman who I believe is the owner of the store was extremely kind. The service was…read moreexcellent. I didn't purchase any jewelry, I had two watches repaired. I did see many beautiful pieces in the glass cases. I highly recommend Heritage Jewelers.

Thomas did a great job fixing my mother's necklace. I liked the fact than all work in done right…read morethere in his store. He does jewelry & watch repair. His showcases have beautiful rings, necklaces and watches! Thomas was easy to work with and I think his prices were fair.

Wow. I had what I can only describe as the worst customer service experience you could possibly…read morehave at a jewelry store of all places. I admit I was lazy and did not bother to look at some of these old reviews but in retrospect I wish I would have because the negative ones are accurate to a T. Let me start by saying we are in a pandemic, so why would you, as a business owner, tell me within 5 minutes of meeting me that you are so excited you just got back from your Caribbean vacation where NO ONE WAS WEARING MASKS? Why does that seem like it's an appropriate thing to come out of your mouth whatsoever? And laughing as if we are just making normal conversation. Another thing, why would you assume I live in the neighboring town when you are guessing my address to put in your computer--when we are smack dab in the middle of Hinsdale--a little bit of snobbery I sense there? Oh well. This lady (CJ--the wife/owner) seems to have zero filter and just kind of holds you hostage talking about whatever stream of conscious garbage comes out of her mouth. Again, another flag I should have minded, but unfortunately didn't. Anyway, long, long story short. The communication style of the store owners is terrible, they have no sense of ownership for possibly making a mistake on their end, and they seem like they could care less about return business. Thankfully there's like a zillion other jewelry stores in the area to go to in the future. Stay away from this one if you value your time, energy, sanity and money.

BUYERS BEWARE!!! We were sold a ring that was advertised and invoiced as 14K gold with diamond…read moreaccents. We were actually sold a gold plated ring with cubic zirconia! We would not have even known until our daughter's finger changed color. We had the ring appraised and inspected by another jeweler and appraiser. We took the ring back to the owners of Caffray, who claimed it was mismarked and that they had no idea! Yet they admitted to using gold plated material to size the ring, when I showed them the different metal color. Dave said of course he uses gold plate on a gold plate ring. I showed him my receipt where he personally typed 14K gold with diamond accents and charged me the price of 14k gold with diamond accents!! I'm sure when they bought the merchandise for resale purposes, they inspected it thoroughly and knew what they had! This is fraudulent! I would not trust this business! They also are going out of business and advertising big "going out of business sales" now! It makes me really wonder why now!

Went in based off a recommendation from the Plainfield Mama's group because I needed some jewelry…read morelooked at to see if it was real or not because my mom had passed and all the ladies there were super nice and helpful! They helped separate the good jewelry from the costume jewelry and gave me quotes on the good stuff if I wanted to sell it. I am taking it into consideration.

Great service and prices. Had our wedding rings resized and cleaned. Amazing results.read more

Although the owner was very pleasant I have to say I didn't expect my watch to go out to another…read moreparty for a new battery which was disappointing but on top of that the battery wasn't installed properly and after wearing it in the pool like I always did in the past, my watch immediately stopped working and is now broken. My advice is take your watches to a jeweler that works on watches.

I had a watch repaired at this store and I feel that I was ripped off for the work that was done…read more The crown had fallen off so they put a new one on but it fell off again. So I opened the back of the watch and saw that the repair person that she uses put a new crown on a rusty stem. So I went on the web and bought a new stem for $7.00 and a new crown for $5.00 and put them in myself. She charged me $200.00 to have a $5.00 crown put on a rusty stem. I feel like I was ripped off. I WILL NEVER HAVE A WATCH REPAIRED BY HER AGAIN!!!!

We were about to celebrate our 30th wedding anniversary and decided to redesign my engagement and…read morewedding bands. It was a terrific experience! The owner met with us and patiently listened to our ideas. The result was a magnificent design and impeccable craftsmanship. I highly recommend this unique, family owned jewelry store!

I can in for a battery replacement for my watch. My service was more a 5 days wait. When I went a…read morefew day to check on the watch. They told me that it will be ready Thursday after 1 pm. The owner's presses was unable to close the backing of the watch. He had to send it to a automatic press. When I did get the watch I was just glad to get it and leave! Upon looking at my watch I was a blemish that wasn't on there when I left it. I would not recommend this place for a battery replacement! The service was terrible!

Awesome collection of jeweler. I just love their collection. Price is also reasonable.read more

Good people to do business with! Susceptible to your needs and tentative to details in repairing…read moreyour jewelry!

Gary's the man! He also the owner of this awesome store…read more My fiance got my engagement ring here and we're also getting our wedding bands here too! All I can say is that Gary is a true artist in creating custom pieces! He definitely knows his craft very well and has an amazing inventory of quality diamonds and metals to view. I've received nothing but genuine service (great communication, rapport, advice, free polish/cleaning, etc) and special, one of kind, jewelry! I am so happy with my engagement ring and I can't wait to see our wedding bands!

As stated in the previous review, Gary is the man!…read more I visited Gary based on a few friends who had been there before. I was looking for an engagement ring for my now fiance and knew nothing about the process. Gary spent 2 hours with me explaining everything that I needed to know to make a safe decision. After I found a diamond that I liked, Gary encouraged me to explore other Jewelers in the area to see if I could find a diamond of the same quality and price before making my decision. I didn't need to. I knew right away that Gary was honest and up front the entire time I was there and decided to purchase on the spot. Since then, he resized the ring for my fiance, has given us tips on cleaning the ring and has told us multiple times that if something happens to come back to him so he can take care of us. The ring is beautiful and my fiance couldn't be happier. I know this isn't a one-time thing because I've been in the shop while Gary was assisting other customers and he treated them with the same respect and honesty! You aren't going to find service like this anywhere else in the area.

David Nelson Jewelers and the entire customer service representatives are the Gold standard of…read moreabove and beyond excellent service. I would recommend the entire collection of staff for service from exquisite jewelry, appraisal, selection, price. On a personal note David Nelson personally installed a new battery in my Cadillac key FOB which was slightly cracked and needed delicate precision. Thank you JML

David Nelson's Jewelers is where it is at!!! You get the best price, with the best quality on any…read morething that you buy. Dave and this establishment are pillars of Joliet's community. Without his store front on Jefferson Street? I swear to God, I would think the world is ending. The quality of his jewelry knows no end! I have seen rare volcanic diamonds that could only be obtained by crossing the world over. Dave Nelson is one of those people that you rarely, if ever, come across in a lifetime. If you have jewelry that you need him to validate? He is always the first one to be generous enough to do it, even if there's nothing to validate in an endless pile. No one else does this, trust me, I have tried. When my mother passed from breast cancer? I had so much questionable jewelry and there was no one or where to go that would check it all, except Dave. He was there for me, professionally, and always has been. Dave is exceptionally generous. His son is also one of my very best friends. If I could cover all of the times that Dave was there for me as child? I would. How many times he put dinner on the table for me while I had none? How many times he stuck up for me to bullies? How many times he had pig roasts and invited the entire community? I could go on, forever. This place? These people? They defy quality and kindness. They show you the very definition of "Class".