My experience with My Little Shop Boutique was extremely disappointing and unprofessional. The dress I purchased was listed for $450 on their website, yet I was charged $550 in the store for the exact same dress. When I called to question the price difference, the associate claimed the website pricing was "wrong." She then tried to say it was a different dress, then she said price will change on the website due to Trumps tariffs, even though it was clearly the exact same style shown online. The explanation felt dismissive and unconvincing and I felt lied too. I asked to speak with a manager, and I was told someone would return my call. That never happened. For a store selling dresses at this price point, ignoring a customer concern like this is unacceptable. Charging customers more than the listed price and then failing to address the issue or follow up is extremely poor business practice. I expected transparency and professionalism, but unfortunately received neither. I hope the store improves its pricing accuracy and customer service because this experience left a very negative impression. read more

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Extremely disappointing experience. This is supposed to be a luxury store for babies and newborn gifts, yet they showed zero compassion or flexibility in a very sensitive situation. A gift for a newborn was returned 24 hours late -- one single day -- because the new mother had just given birth and was unable to leave her home for nearly two weeks. Despite fully understanding the circumstances, the store refused any exchange or solution and hid strictly behind "policy," with no grace period and no human consideration whatsoever. If you are a new mother, recovering from childbirth, hospitalized, or simply unable to get out of the house in time -- be aware: this store will not care. Apparently, giving birth is not a valid reason to miss their 14-day deadline. This experience showed me that the brand does not support mothers or families in real life, only in marketing. I will never shop here again and would strongly advise others -- especially new parents -- to think twice before buying gifts here. Luxury prices, zero empathy. read more

The customer service at this location is horrible. We had received some clothing items from a good friend who is a frequent customer of My Little Shop we wanted to exchange the items for a different size but the sales associate refused to exchange the items. She was very rude and cutting me off everytime I tried to explain myself. She kept speaking in Armenian with another man that was in the store assuming i didn't understand wrong on her end because I did. Safe to say our friend and I won't be shopping at this place again. I would not recommend it either. read more

The worst customer service ever! People, be careful shopping here. Their receipts don't include any item details--only the brand name and the amount--so they can basically charge you any price they want. I purchased a few items, and one of them was ripped. The receipt says "exchange within 14 days," but when I brought it back, they refused to take it. I feel completely misled. There's no way to confirm if the prices are accurate, and even if an item is defective, they won't stand behind it. Such a disappointing store and terrible experience. I'll never shop here again, and I'll be warning all my friends as well. read more

We bought children's shoes for $80, and the decorative accessory broke after a very short time. The store refused to accept a return or exchange. We are very disappointed with the quality and customer service. We expected more responsible treatment of customers. read more

I had a horrible experience at this location. I used to shop at the Topanga store, but since it closed, I came here to buy something for my younger sister. The moment I walked in, I felt judged by the two employees on the floor--they gave me looks that felt very prejudiced. It was uncomfortable enough that I had to confront them about it. I still purchased what I came for, but left right after. I'm not sure if they assumed something about me based on my appearance, but that's no way to treat a customer. I won't be coming back to this store. read more

Don't ever buy a dress from the store. Horrible customer service, horrible return policy. They're sizing is very off and it doesn't make sense with the size that your order. It takes three months instead of eight weeks for your order to get to you. Worst store ever! Dresses that are made overseas in Ukraine don't they don't even use the proper sizing with a chart! read more

RIP-OFF off clothing.. horrible quality that they claim is best, insanely overpriced and atrocious customer service. My family has spent thousands of dollars here and they sold damaged product to my old father in law and refused to take it back or exchange it for a different size when we were only a day passed the policy given how often he shops. They disgust me as store and how they deal with people. Typical armos who think they live in Armenia. read more

I spent $150 on 3 things that had 20% off only to find out shoes I bought for gift are worn and used , and sold it then for full price . Now I have to go back!!! She said she clean them but she knew what she was doing ... over priced and not good quality read more

Best children's clothing selection for any occasion! So many brands to choose from. Thank you guys!

Let me start off by saying that I have shopped several times at this store for my baby but I have never been lied to until recently by their employee named Gayane. She sold me a blanket that was for over $100 when I originally had my eye on something else. I asked her several times before purchasing if the product had wool in it she insisted none of their products do. I trusted her and took the item. I gently washed it and put it on my baby as he broke out in rashes. THE ITEM HAD WOOL. I took the item back as I still had the tag and receipt as well but she was completely unbothered and disrespectful saying that its my problem. DO Notttt shop at this store AND beware of GAYANE. read more

I had the worst costumer service experience EVER. They are talking about policy but they don't know anything about the policy rules and regulations. Unprofessional and non trained staff and owner. read more

Because the owner the was very unprofessional and the product was not good quality. I was so mad and I'm not recommending to people go and by a clothes from that store read more

Before buying anything here I should have read the reviews. The customer service is does not exist in this store. Few days ago I made purchases worth almost $500. One of the purchases was a pair of shoes that broke after the first time my daughter wore them. I never experience anything like it so I took the shoes to the store few days later and asked for an exchange or if they can repair it somehow. The consultant called the owner and told me that they cannot accept it or do anything about it because my daughter already wore them. I mean yes, that's how they broke. She wore them once. I asked if I can repair it and maybe bring the receipt and they can credit me for that amount the owner refused again. I can afford to repair the shoes myself it's not an issue. But at this point it seems like the owner doesn't really care about you or things they sell after you walk out with them. Be accountable for merchandise you're selling. Offer a repair, discount for the next purchase, store credit, something! I've been shopping at the store for quite some time and if they're willing to loose a paying customer over a small thing like that - I'm going to shop somewhere else where my business and I am as a customer is valued. I suggest you do the same. read more

The best shop for babies and kids I love it , best quality The lady who work here was so sweet and helped me to find best gifts for my nieces . Thank you I will come back for sure read more

bad service, bad selection, bad prices, bad staff, terrible quality. this place is ass

This establishment has extremely unprofessional hiring practices. They will tell you that you are hired and call you in for "training", then they will ghost you without even determining a training date. After you reach out to them they will kindly let you know that they have hired someone else instead, and they don't want you to come in any longer without an explanation. I don't know how someone in good conscience can treat potential workers this way, wasting days of their time, giving them a potential prospect for work only to go silent on them and hire someone else in the meantime. It does not take more than 2 minutes to send a text or a phone call to communicate with someone you have supposedly hired for work. If this is the level of professionalism with potential hires, I can't imagine their customer service is of any better standard. read more