I want to leave a very positive review for David Gonzalez (Sales & Leasing Specialist) at Gold Star…read moreBuick GMC in Salinas, CA. To be clear: I did NOT buy a car from David, but I'm writing this because of how he treated my wife and me. When I'm in the market again, David will be the first person I contact -- and I recommend others do the same. My wife and I drove 106 miles to see a used 2022 Honda Pilot after being told it was still available and that we should come in for a test drive. We even texted updates on our arrival time and asked if a manager could be available to help expedite things when we got there. When we arrived, the original salesperson was tied up and introduced us to David to help. David was friendly, engaging, and thoughtful, and as we walked to the vehicle he made us feel welcomed. Unfortunately, before we could even properly look the car over, a manager came out and told us the vehicle had already been sold. That was disappointing after a two-hour drive. The policy was explained, but the tone started to feel more like a lecture than customer care -- so we decided to politely disengage and head back to our car. This is where David truly stood out. David followed us, apologized sincerely, and said, "I want to make this right." He wasn't pushy at all -- just genuinely empathetic and solution-oriented. He offered to find the same vehicle in the same color, stayed in touch, and communicated proactively throughout the process. He texted updates without us having to chase him, responded quickly, and put in real effort over several days to try to acquire the right match. When the vehicle arrived, David immediately sent pictures. Unfortunately, it turned out not to be the color we wanted (and it's possible I mixed up the exact shade originally), so we didn't move forward -- but that doesn't change the point: David's professionalism, integrity, and follow-through were exceptional, especially considering the original issue wasn't even his fault. If you want someone who will treat you with respect, communicate clearly, and genuinely advocate for you, ask for David Gonzalez.

These two people were such an amazing helpful team, I got help from them when no one else was able…read moreto solve the problem I had with my truck. Kurt the service manager is such a blessing he was able to help me, and as well Anthony the assistant manager helped us as well . When pablo the worst sells man couldn't fulfill his promise to his customers which all he cares about his sells and not the customers.

Justin and Robert in the service department are awesome. I had an issue with a new car that I had…read morejust purchased at another Toyota, and they called them and took care of it for me. I appreciated all of their help.

Here's a polished but still firm 1 star review:…read more I was really disappointed with my experience at Toyota Salinas. I booked an appointment online for 12:30 PM and drove about 20 minutes to get there. When I arrived, I checked in at the front and was told to wait in my car because someone would come out to help me. I waited about 18 minutes with no one approaching me, so I had to flag someone down myself. After that, I was told there were 13 cars ahead of me and it would likely take around 4 hours before they could even get to my car. At that point, I was confused and frustrated because I had booked an appointment. They explained that the appointment time was really just a drop-off time, which was not clear when booking online. The whole process felt disorganized, slow, and inattentive. The customer service was poor, and I felt like my time was completely wasted. If appointments are not actual service times, that should be made very clear upfront so customers can plan accordingly. I would not recommend coming here if you expect timely or attentive service.

Just leased a new jeep wrangler here and had an incredible experience. No pushy sales tactics and…read moreno hidden dealer add ons. Everyone who helped me was professional and friendly and just wanted to thank Damian, Beto and Ray for a great purchasing experience. I will definitely be back

Awesome customer service! The service personnel were great. Quick service and very helpful. Will…read moredefinitely return again.

My 2021 Kia forte went through warranty for catalytic converters and jezreel Hernandez helped me…read morethrough all the process highly recommended

I just bought a new car from My Kia. I've now bought 4 cars from them over the years. When I go…read moreto buy a new car, it's the only car dealership I've even gone to buy a new car. I like cars made in Asia and think they make the best cars for your buck. I've never to have a major repair done on any of the cars I've owned made in Asia. And I've owned 8 of them. My salesman, Mike, was cool. He never once pressured me to buy a car. if he had said, 'What do I have to do to get you into this car today?" I would have walked out. But he didn't. I've never been in sales, but I do know about that "Always closing" selling technique. I stopped by about 4 times to ask questions about the car when I went to Home Depot or Kohl's on an errand. I first saw the K-5 about 4 years ago and thought it was the best-looking car of the similar cars made by other car makers, but I wasn't looking to buy a new car then. So, when I decided it was time to buy a new car, the K-5 was my first choice. I'm well aware they sell cars across the street. I went home and figured out what I would be willing to pay for the car. I went back; test drove the car and made my offer. Mike took my offer to somebody, I've never figured out who they are, and within 15 minutes, they accepted my offer. I was satisfied with the deal and assume they were too. Then it was on to all the extended warranty stuff. Tino was cool too. He knew I was interested in that and didn't push me. He just did his job. If I didn't think this was going to be a good dependable car, I wouldn't be buying it. At 77 years old, this is may be the last car I buy. But if I do buy another car, My Kia is the first place I'll go.

Maria was amazing to work with throughout the purchase of my Honda Civic Type R. She took the time…read moreto understand my budget and worked with me to adjust the loan term so the payment fit comfortably within what I was looking for. She was professional, responsive, and made the entire process easy and stress-free. I truly appreciate her dedication and would highly recommend her to anyone looking to buy a car. Also a big thanks to Angela too. She did a great job with financing me with a credit Union as well! Very approachable and welcoming dealership. Highly recommend!

What a pleasant buying experience. Sammy Munoz was extremely helpful walking me through the entire…read morepurchase process. The sales staff is top notch. If you are in the market for a vehicle I highly recommend Salinas Valley Ford. And my new truck is gorgeous.

Update: I had a very negative experience that was ultimately resolved in a positive way…read more My car needed routine maintenance and I got upsold unnecessary work, which was misrepresented to me as that routine maintenance. In response to my very negative review about that experience, the dealership escalated their response up the chain, at first trying to justify what I experienced, but ultimately offering a seemingly sincere apology, promising the dealership would make sure their staff did not behave in this way going forward, refunding the upsold work, and offering a free future service. So while my initial experience was very negative, I was happy with the final resolution, and the most senior person who engaged me in the end really listened and said all the right things in response to my concerns. In summary, while my initial experience was very negative, I was impressed by the dealership's ultimate response, and maybe most impressed by the time they took to really listen to my concerns and seemingly take them seriously. How to rate this overall experience is a bit challenging, but I'm going to focus on the positive resolution rather than the challenging experience beforehand.

I Worked with Luis Martinez he helped solved my issue great job went to in n out and came back and…read morethey already discovered the problem with my car overall good experience very friendly would def recommend coming here

Best Buy tried installing something in the dash of the car and ended up crashing the car's computer…read moresystem and they didn't know how to repair it, so we brought it in to Cardinale for repair, which Best Buy is going to pay for. We wanted to give a high five to Marlene the lady at the front desk. She was very knowledgeable and thorough. She told us the wait may be several hours (and it was) but she was kind enough to check on us in the waiting room to give us updates and to see if we were ok or if we needed anything. They did finally find the source of the problem and they returned the car to us after a courtesy clean-up and carwash. Thank you, Cardinale Volkswagen.

We drove 3 hours to this dealership after finding a used vehicle online at what appeared to be a…read morecompetitive price. I first reached out on Wednesday, and over the next couple of days we exchanged texts and emails about the car before making the drive there Friday morning. At no point during those conversations were we told there would be an additional $3,000 in dealer-installed add-ons added to the advertised price. Maybe it could have been mentioned somewhere along the way, but unfortunately it never was. Once we arrived, we learned the extra charges included: * $1,500 for a LoJack system we neither wanted nor needed * $1,500 for plastic door edge and door handle protection To put that into perspective, similar plastic edge and handle protection can easily be purchased online for around $50. After spending 3 hours driving there and another 3.5 hours driving back home, the experience felt very much like a bait-and-switch situation. The attractive online price got us in the door, but the actual price was thousands higher due to mandatory add-ons. To be fair, buried in the fine print was this statement: "Vehicles may be equipped with optional dealer installed equipment. Please contact dealer for final price." Unfortunately, I missed that disclaimer before making the trip. Let this be a reminder to others: always read the small fine print carefully and ask for the full out-the-door price before driving long distances to a dealership. I do want to say the sales staff themselves were polite and professional. They even bought us Starbucks coffee Friday morning, which was appreciated. This review is less about the individual salespeople trying to do their jobs and more about the dealership policies they are required to follow. Transparency upfront would have saved everyone a lot of time and frustration. Overall, a very disappointing experience and a huge waste of time.