Lupe at MY Nissan is incredible! We went in just to look at trading our car in and he let us test drive multiple options with absolutely no pressure to buy. We never felt rushed or stressed to buy. He never showed any signs of irritation at us test driving different cars, or the fact that we didn't buy that same day. He was helpful via text when we were ready to buy, instructing us on pre authorization steps to save time. Will definitely retun to him when we bring our car to trade in! read more

MY Nissan - Car Dealers Near Me - Salinas, California

I purchased my Sentra in 2015 and have brought it to this dealership for every single service. I wanted to make sure my car was always in good hands and that they had a complete service history. During my last visit for an oil change, the advisor recommended a transmission flush. My car had about 80K miles, and since they are supposed to be the experts, I agreed. I paid nearly $600 for the service. Right after I took the car home, I noticed the RPMs were unstable on the freeway. I brought it back, and they told me the transmission was showing metal shavings--an issue I never had prior to the flush. They claim it was a coincidence and not related to the service, saying the transmission must have been "faulty." If they knew certain models or years had known transmission problems, why recommend a flush at all? Now they refuse to accept responsibility for the damage. It is not fair that I am now expected to pay almost $5,000 for a transmission replacement caused after they worked on it. Service advisors should be properly trained on what services are appropriate and not simply suggest things to generate business. This experience has left me extremely disappointed after years of trust. Be careful going to this place. read more

Took my car in to get an estimate on a service for a warning light I had already diagnosed. Charged me nearly $200 to tell me something I already knew and had the audacity to quote me nearly 3x if local auto shops. Please support small businesses and mechanics. You'll get more honest, reasonable, and kind assistance. read more

How many hours does it take to change a light bulb? Well, apparently in My Nissan 3+ hours. I called a week ahead and scheduled an appointment to replace my right fog lights. I would expect a dealership as big as them to have something like the bulb in stock. On the day of my appointment, we'd check in, and three hours later, we had to ask why it was taking too long. It turns out they had to order and get the bulb picked up somewhere. And so we are still here waiting, even though they said it would be done in 30 minutes. I've been going here since 2014 and this is probably the worst wait time for this type of service. Not good My Nissan. Service is going downhill. read more

First time using this dealership, came here for service issue on new Sentra after issues with Gilroy Nissan. What a difference. Service advisor, Jez I believe, was professional, pleasant, listened, great communications. Explained things clearly without talking down to the customer. Will definitely be returning for service and when time for a new cra. Thank you for a most pleasant service visit. read more

Was there on 4th of July. Mike helped me out with my purchase. He was very informative and also very patient. The purchase was very easy. Mike even called me a few days after to see how I'm liking my new car. Definitely recommend this place. read more

On 1/25/25 Took my car in to use the last of the credit that I had from when they took forever to fix my car. Got an oil change and tire rotation that was free as I bought them there. When they were almost done putting back on the hub cab covers they crack one of them this is not the first time they broke one of them. I was told that I will have to wait until Monday for them to speak to person who will decide what to do about the fact that they broke one As they can't order me some to replace because they are after market. It's not that hard to put them on. How did you break them again! They are the kind you just snap on! And Yes I know not expensive kind at all that's not the point here. So waited for a response from them. As I took it on a Saturday. Had to wait until Monday for them to speak to him about the issue. Got a text on Monday was asked where I bought them and to take a picture of it. So I send a picture of the broken one and where I got it was online They said that works and they will look online to order me replacement then got a response after that. Showing this: Hello, we have been trying to find something exactly the same or close to it online to purchase it for you but unfortunately we haven't been able to... would a reimbursement be fine for you? So I will now have to look for myself for a replacement and hopefully find just one then buy it then see if they will give me money for it. I texted them back I've looked online and I don't see any that are sold single they come in a pack of 4 not sold individually. So I don't see how this will work. That was on Tuesday morning no response back. So I'm out of lucky. And have yet to hear from them. read more

I do not recommend them, they are nothing but a group of failed thieves who sell expired tires Always the worst repair service You will lose effort and money and eventually lose your car read more

This dealership purchased a car from me in 2021 a buy back from a lemon car they sold me. I signed the paper and I guess they never sent them to dmv. I'm getting renewal notice and late suspension notice for a car I don't have. I called them and they just kept putting me on hold. The manager wouldn't get on the phone. After I had called about 4 times, a manager told me that I'll continue to keep getting billed through emails for that car until they sell it. Not true! He just wanted me off the phone. They didn't check on it or try to assist just told me to deal with it. Terrible customer service ! I wouldn't shop here! read more

MY Nissan - Dmv nenewal notice sold the car to them last year, they messed up on the paperwork - Car Dealers Near Me - Salinas, California

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Great service. Fully informative. This is my second car purchased here and I will continue to return. Eli Ramirez had all the details I needed. He was even able to provide us with great comparisons to cars for other dealers. read more

A sales guy texted me and said there was a new Nissan Kicks and Versa that came in. I was interested in the Versa and asked if they would take cashiers check as paymen. he said they did. I asked him to send me the total amount and he took my info and said he would let me know. He then calls me back and said his manager informed him that their policy is to give locals first priority and then non locals. I asked the sales guy why he contacted me then. I got the excuse that he was new and so did not know which is strange since being a new employee you would be told about such a policy. it sounded to me like someone made up this so called policy out of the blue. Sounds very sketchy to me. read more

I recently bought a used Nissan NV3500. The buying experience was as good as buying a used car can go. There was only one issue. The car did not have a jack and tool kit. The dealership seemed surprised that the items were not there and the jack and tools were promised when I decided to purchase the vehicle. The dealership did not have the jack and tools but said they would have them soon and I could pick them up when they did. Things went down hill from here. On the first use of the van after driving home from purchase, one of the tires went completely flat on the freeway. I know that I did not hit anything but the tire lost air at a rapid rate. When I inspected, the TPMS (Tire pressure Monitoring System) valve was gone and on further inspection the nut for the TPMS valve was loose on a different tire. The valve had been sucked into the tire when it ran flat because My Nissan had not inspected that the valve nut was on tight. A huge safety issue. When I called My Nissan, they set up an appointment to get the tire (with TPMS) fixed and pick up the jack and tool kit. When I arrived, they gave me an incomplete tool kit. They also placed non matching tires because they did not have them even though I set up the appointment days in advance. I asked to have an email from the used car manager Juana stating the ways in which she could resolve all the issues I received no response. I called and still have no response from My Nissan about the costumer service and more importantly safety issues that I had to deal with for this purchase read more

Alex was welcoming from the time we entered and respectful throughout the buying process.

This service department charged me $100 for a zip lock tie to secure a cable before telling me about it to do the work if you want to get taken advantage of this is definitely the place to go and customer service for there too is as bad as it gets "Lionila" don't ever go near here! read more

I was referred to this dealership by Costco's Auto Program. I was working with Rafael Ramirez and he indicated to us that they had a vehicle that we can come and purchase. We went to the dealership and looked at the vehicle. We were purchasing the vehicle for my son and they were checking his credit as well as asked us for paystubs. Once we provided them all of this information they were going to let us know the rate for his loan. After spending over 3 and half hours to get there and spending another 1.15 hours at the dealership. Rafael came to us and told us that the vehicle has been sold to someone else. This was the most unethical thing I have ever imagined at a dealership. The salespeople come across telling people they are a family owned business but they are nothing but a bunch of scam artists at that dealership. I would highly recommend people not buy cars from them because they will scam you during the process. read more

Very poor management. We were there to pick up a car for a dealership. Apparently they lost the car and they had record or information about where did the car go. Sales manager was lady and she was completely unqualified for this position read more