Update: I had a very negative experience that was ultimately resolved in a positive way. My car needed routine maintenance and I got upsold unnecessary work, which was misrepresented to me as that routine maintenance. In response to my very negative review about that experience, the dealership escalated their response up the chain, at first trying to justify what I experienced, but ultimately offering a seemingly sincere apology, promising the dealership would make sure their staff did not behave in this way going forward, refunding the upsold work, and offering a free future service. So while my initial experience was very negative, I was happy with the final resolution, and the most senior person who engaged me in the end really listened and said all the right things in response to my concerns. In summary, while my initial experience was very negative, I was impressed by the dealership's ultimate response, and maybe most impressed by the time they took to really listen to my concerns and seemingly take them seriously. How to rate this overall experience is a bit challenging, but I'm going to focus on the positive resolution rather than the challenging experience beforehand. read more

I Worked with Luis Martinez he helped solved my issue great job went to in n out and came back and they already discovered the problem with my car overall good experience very friendly would def recommend coming here read more

just now New We would highly recommend My Chevrolet in Salinas & give them 10 stars if we could. For starters; we initially called just before their closing time & Bret answered our call. With the most pleasant voice & great service over the phone he answered all our questions & verified the truck we were inquiring about was available. We set an appointment to be in the next day soon as they opened & Bret greeted us with a smile & showed us the truck. It was everything we wanted in a truck & some. Our experience in buying this truck was seamless & quick with the absolute best customer service we have ever experienced at a dealership!! Bret was professional, knowledgeable, patient, caring & kind; he provided excellent customer service & just a very super guy from start to finish! Then there was Eddie the money man who had to count all that cash we brought in to purchase our 2025 Silverado 1500 RSTHe was also very kind, friendly, knowledgeable, professional & provided outstanding customer service. This team of great guys made our experience so seamless, quick, easy & most enjoyable of any vehicle purchasing we have ever had & we have had many. If you or someone you know is in the market for a new vehicle give them a call they are the absolute BEST!! read more

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I recently leased another vehicle from MY Chevrolet in Salinas, CA. Although I live 70 miles from the dealership, the service and overall experience of leasing the car is so outstanding that I make the drive. Jessi Quintero, my Sale Consultant is awesome. He is responsive, pleasant, and trustworthy. Jess Vargas, the Sales Manager, and Jesus the Finance Manager are both great too. The Team at My Chevrolet has earned my loyalty, and Jessi Quintero is the best Sale's Consultant I have ever worked with in my 45 years of buying or leasing vehicles. I recommend you contact Jessi at My Chevrolet in Salinas when you are ready to buy or lease a car. read more

Great customer service and thoughtful insight. I recommend anyone interested in a truck MY Chevrolet at the Salinas Auto Mall.

The Service Department is always amazing to work with! Service appointments are easy to make and staff is friendly.

Ana was amazing with helping me get my vehicle in for an oil change. Very helpful and friendly staff. I want to thank Ana and recognize her for going out of her way to help me out. read more

Amazing place to buy your car. Bret (internet manager) he was very responsive, friendly an amazing sales person. Finance manager Adrian also gave me a truly exceptional customer service. 5 stars all the way. read more

My Chevrolet - Bret is an amazing sales person! - Auto Repair Near Me - Salinas, California

Their technicians always damage the vehicles. I stopped going there because every time I dropped my truck for a service, i saw new scratch . they once tried to hide it and seal it but after a few washes, that paint started to fade. I recommend not going there , they are unprofessional read more

I came in to test drive and for sure buy a 2005 Toyota that someone had traded in. I had schedule the test drive and everything to see in today. Only to find out that they had sold it this morning, I drove 30 minutes hoping to get this car and not once did they call to reach to let me know that truck is no longer available very unprofessional I would not recommend this place read more

Called My Chevrolet with the intent to buy a car specifically because their website says "NO DEALER MARKUP". Of course that's a lie. Shocker. They said since I'm from East Bay, and SJ's dealers are marking up around $5K, they're "only" going to add a $2K markup. LMAO read more

Let me explain something. DEALERS ARE THE WORST PLACE to take your vehicle for service but this Salinas Chevrolet dealer in particular is top of the list where NOT to go. I bought a used Chevrolet and wanted to get it checked out by certified technicians. I go into the service department and a female asked how can I help. I explained my situation and she recommended a service to me. I also told her about a known issue and she charged me an hour labor for that on its own. You are already doing an overall diagnostic of the vehicle, why charge an hours work more ($200). Total rip off. I had an appointment for the early morning and they didn't call me until 15 minutes before closing to pick it up. Obviously they do that on purpose to make it seem they worked on it all day. I was left all day without my vehicle. What are appointments for then? If you aren't going to work on my vehicle until you want to? The actual workers here have poor customer service skills. I went twice to ask a bald guy at the service for estimates on suggested repairs and he did not help me at all. Told me to return in 2 days so someone else can help me with that. I went 2 days later and got my estimates. Estimates which were ridiculous because for every small repair they charge one hour of work. That is FARUD. You don't charge for what you do not do. If a job takes you 5 minutes, then you charge for 5 minutes. I will report this place to the BBB as well. Can't imagine how many customers they scammed over the years. I also put them on blast because the checklist was incomplete. They left items completely blank which tells me they were not even looked at. But I was charged for it? When I asked the service worker, she gave me a blank face and said idk what happened. She then asked an older man probably the service manager and he said he would go talk with the technician to see what happened. He comes back and says the tech is busy. The service worker told me she would find out what happened and promised to call me back! One week later and haven't heard anything! I will Never return to this dealership and I hope they learn their lesson! We the customers pay their salaries and they cannot treat us like they want. I hope everyone with a bad experience lets it be known on here with a review! I will be calling my bank to initiate a chargeback for failing to provide the promised work and service. Definitely not worth your time or money to go here! ** 6/21/23 Absolutely no effort from the business to fix the issue, even though it's not necessary. The reviews online do not lie about this place. I do not recommend this dealer and I will never return no matter what. I have no reasons to fix the situation. It's clear what happens there daily. Bad service and rip offs. Have a nice day. read more

Finally was able to get my 2023 Chevrolet Colorado Trail Boss up to date with the High Engine Output to increase the torque and get all the OTA updates updated due to General Motors software issues. Service was great and helpful. Angelica is a great service advisor and Pete Escoto was awesome with following up via emails on getting my truck completed. Great customer service. I'd give a 4.5 stars instead of a solid 4. Thank you! read more

I went in for an appointment to fix an auto recall on my '21 Equinox. The Service Department was excellent, especially Mel, keeping me informed as to the progress of the fix. They were definitely top-notch. read more

I will like to say that MY CHEVROLET dealership was the best costumer services specially MARCO he gave us great advices for first time car owners great Communication he offered the best trucks they had .. he was never rude.. hey Marco if your reading this my friend you deserve a great rise on how the way you treat my fiancé and my self and sister in law purchasing our first car Thank you team Adrian Lara and Marco Barocio read more

My Chevrolet - Auto Repair Near Me - Salinas, California

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5 Star because of the service I received from Mel Flores. He's very professional, kind and courteous. I had took my 2022 1500 in for some firmware update and some other work. He's great. Thanks you Mel for great service read more

Michael P. was very personable and attentive on the rare occasion you could get him on the phone. Unfortunately he does not check his voicemail so other services/repairs I requested were not done. Was also told that my vehicle was going to be cleaned. Came to pick up and after paying, waited almost 30 minutes for someone to get my car just to find it not only not cleaned but dirtier than when I dropped it off. Should have known as this was the same place that knifed my leather seat when I brought my car in for a recall fix a few years ago. read more

This dealer was fair and Honest with me,They ordered me a new Colorado and it came earlier than expected. They sold it to me for MSRP as promised and DID NOT try to screw me like there neighboring dealers all did by trying to add 6-8 thousand on top of the MSRP just becauese they can due to the shortage of thease trucks. Hats Off to the dealership for there honesty and for doing what they said they were going to do as promised. And a special thanks to Damien for his professionalism and going the extra mile in making this happen. Thanks Again, Paul Willis read more

Took 2018 Chevrolet pickup in because check engine light came on. Was told fuel pump needed to be replaced. Told them to go ahead and replace it. Was told pump was not in stock and would need to order it. Told them to go ahead and order it. 9 days later fuel pump arrived. Told them to go ahead and install it. 2 days later I was told that they were short on man power and had not gotten around to installing. Maybe they should have told me at the beginning that they do not stock parts and do not have the people to install them. The truck was purchased new at My Chevrolet and will be the last of a 16 year history of purchases and service at that dealer. read more

We live in San Jose, and had been looking for a White Certified 2019 Equinox. We tried to make a deal with DGDG in San Jose, but found them unwilling to be flexible in both my trade in nor the price of the vehicle. We found a vehicle on My Chevrolet's website and decided to make the long drive to check it out. IT WAS WORTH THE DRIVE. We arrived at the lot and was greeted by Manuel Chavez who ended up being our salesperson. He was an attentive, knowledgeable, and low pressure person. He found the car we had seen, took us for a test drive and after we expressed interest in the vehicle, arranged for an appraisal, for our trade in. Once their offer was made Jerimy the Sales Manager, I made a counter offer which was accepted without the old fashion back and forth. Once the deal was made, we were turned over to Adrian Lara, the Finance manager. Even though we were paying cash, we had the DMV paperwork to fill out as well as the other paperwork required. Equipped with a high tech digital screen desk, all paperwork was digitally filled out and signed in no time. We have bought many cars in our lifetime, and must say that the ease of purchasing at My Chevrolet will make us come back and give them a chance for our next purchase read more

I had my truck serviced yesterday along with having my tires rotated. This afternoon I noticed that the wheel lock key was missing. I called them and they had the key. I asked if they would have someone bring it to me. They said that they would mail it to me. We're going camping tomorrow with our trailer and it would have been extremely bad if I got a flat during this trip and didn't have the key. The mechanic obviously didn't notice that he forgot to put the key back as it was after 1:30 pm when I called them. When I asked the service person what would happen if I got a flat and didn't have the key...you'd be screwed. Very poor customer service for me having to come in and pick up the key that the mechanic should have put back in my car. I tried the My Chevrolet chat to find out how I could file a review - they were no help either. I'm no longer a My Chevrolet customer. read more

Highly recommended. Bought a new car here. Mr. Manuel Chavez (sales, 831-251-1863) and Mr. Eddie Valdez (finance) helped me with with the purchase. Chevy dealerships have the fame of hard to deal with. I talked with ~8 Chevy dealerships in NorCal and proved this. But, this dealership is not. 1. I appreciate their honesty and transparency. This is the only Chevy dealership that shows a discount directly on their website. The price negotiation was very straightforward. Other Chevy dealers had a lot of sales talks and lied about many, many things. 2. They did't urge me to use GM Finance, which many other dealers did. They respected the pre-approval from CU. 3. Manuel is very patient, helpful, and knowledgeable. He explained the details to me when I was checking the car. 4. Eddie is very nice and efficient. We finished the paper work within 30 min. read more

Great service from Leigh (sorry if I spelled your name wrong) and the crew! Helped me with 2 recalls and my oil change and while it took long, it's to be expected considering the modernity of the car, recalls and so on. I'm not sure why the reviews are not the best, but I've personally been batting 1000 with these guys! And yes they are reasonable. read more

Was ready to buy a car and started the numbers process. Salesman was not very helpful in offering different options and trying to help get it in the right price range. Monthly numbers increased as time went on. Took 30 minutes ever time we went to talk to his manager and run numbers. Salesman not invested in the process. Just an unpleasant overall experience. read more

Mark- Keith is the man! he did an excellent job in understanding our needs, what we were looking for and made the transaction easy considering we were buying the Equinox from Fresno area. Paperwork was efficient, no numbers changed from e-mails to once inside dealership and car was spotless clean when we took delivery. I would recommend My Group for your car purchase to anyone. Thank you Mark Keith! read more

These guys are idiots when it comes to service. I schedule a 11:45 oil change that takes 20 mins at your local oil service garage. The lady tells me they won't be able to start on my car until 1pm at earliest after they get back from lunch and it will take a hour or so. Then don't offer 11:45 appointments, only offer 1pm. What a waste of my time. And the lady can't transfer my service to my local dealer in SANTA Cruz. Garbage service. read more

My Chevrolet - Auto Repair Near Me - Salinas, California

Called to make an appointment. Back and forth on phone asking for a quote on headlights. No answer. Came to my appointment, waited 25 mins with no one to check in my car even though I had an appointment. Front desk asked me twice if they had. The lady that should have checked in my car did nothing but type .. I walked out. Unprofessional, no apologies. read more

Great customer service, Luis (service advisor) did a great job!! I normally go to this dealership because they treat you right even wash your car after an oil change. To save time I went to Seaside Chevy mistake!! Anyway luis took care of me speedily! That's how you handle business! read more

Christie saved my day on Tuesday, I walked in no appointment, my Tahoe needed rear air shocks. She immediately set up service got my vehicle in, the only big issue for me was my schedule. I was supposed to be at a luncheon by 11 am, and travel out of town early Thursday morning & I couldn't find a rental. Christie, fixed me up with a loaner, drove a new Chevy Cruze, reasonable car repair cost, met my expectations, loyal customer, the little Cruze was an excellent traveling vehicle, fast and really great on fuel. I've been a loyal customer beginning at Richardson's since 1971, I'm on my 5th Tahoe. Thanks to My Chevrolet, I was able to attend the luncheon, keep my business appointment out of town, and they took excellent care of my Tahoe, it rides like it's brand new. I was treated like I was special and everyone did their best to accommodate my urgent needs. My Ghost Rider rides again. Thank you Christie, service team members, and management. read more

On 06/28/20 I drove 2 hours to see Jose, new truck/car sales, at My Chevrolet. I already was familiar with the truck I wanted but needed to reach a "good" price. Jose told me that My Chevrolet gives the best price without haggling. Correct he was! I got a Very Good price on my new Chevrolet truck. I am very happy with Jose and this dealership. I would highly recommend going here to buy a new Chevrolet. read more

Thanks to Derrick and Omar, I just purchased my new 2019 Silverado, It was a great purchase experience, quick and thorough for the whole process. I will recommend anyone to MY Chevrolet. read more

My Chevrolet - Great Looking Trucks - Auto Repair Near Me - Salinas, California

Heard their special over the weekend to trade your car for a new Chevy cruze 2014. I went there one weekend and was assisted by George Soliman. He took us around to look at other cars that were available. I decided to give it a week and come back the following weekend. George was so great. I felt he listened to what I wanted and what I could afford. I didn't leave with a 2014 Chevy cruze, but I left with a 2013. I am very satisfied. George was patient, personable and knowledgable. He didn't make any promises or told me what I wanted to hear to buy a car. I really felt like he was genuinely wanting to help and give options. I told everyone thank you for all their efforts to help me. Their staff is great! Oh and after you purchase a car, they have a tradition where you ring a bell so everyone knows you got a car. Hahaha I was so embarrassed to do it and kept laughing! I did it anyways. read more

My Chevrolet - Auto Repair Near Me - Salinas, California

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Bad service at My Chevrolet This is by far the worst service that I have ever received from any dealership! Originally took car in because car was hesitating between 10 and 20 miles an hour and also hesitating between 20 and 30 miles an hour. Anytime that it would take off from a stop or go from a slow down to a speed up the car would shake very hard and hesitate and then have to use a lot of power over 4000 RPMs to go from 20 to 30 miles an hour and 10 to 20 miles an hour. I explain to the people in the service department that this was very dangerous because I had a job where I drive people with physical and mental disabilities around and it is not just my life that is on the line it is also their lives that are on the line as well as the security of my job. Car was kept for 24 hours before I call to check on the status of the vehicle was told that there was nothing wrong with the vehicle and if I wanted to test drive the vehicle with the mechanics I could. I test drove the car with the mechanic named José and he felt the problem. Came back and the service manager CHAD ROYAL wanted to test drive the car with me. Service Manager CHAD ROYAL did feel the problem with the car but stated that this was normal for a CVT engine. I had mentioned that the car did this very minor when I first purchased it from the Honda dealership but it had increasingly got worse. He informed me that unless I was able to make the problem happen on purpose or a check engine light came on for the vehicle there was nothing that they could do. I recently took the car to San Francisco, if you have ever driven in San Francisco you know how steep the hills are. I then tried to drive my car there but when I tried to go up a hill and had the gas all the way down to the floorboard of the car would not rev up and it would not have any RPM and would not go it's simply stayed in one spot for almost 3 minutes before trying to go even with the gas pedal all the way down to the floor. At this point I had deemed the car no longer safe to drive and took it home. I contacted the dealership and asked if I could have the car picked up from my house and taken to the dealership for my 8:30am appointment on 9/5/2017. Now they have had my car for 6 days and they are not even sure what is wrong with my car and not once offered me a rental car for this issue. Still waiting for a call back on whether or not I will have a rental car. read more

LOUSY SLOPPY! Work done in their service/repair shop. They damaged my vehicle in the process of repairing it without telling me. Then they locked my key in my car and damaged my door in the process of getting the door unlocked. LIARS! When I asked them why my car was not ready yet, they LIED to my face and said "oh we're just finishing up your car". What they were actually doing was spending (27) minutes trying to pry and warp open my door getting their pry bar rod in between the door and chassis in order to get my door open and get the key out. DISHONEST! They gave me a written estimate for (1) hour labor. They completed the job in (44) minutes and then screwed around working on another car for another (20) minutes and then had the blatant audacity to tell me they will be charging me for two hours labor. When I made REPEATED attempts to talk to the general manager, he intentionally refused to answer my calls, talk to me or reply to ANY of my (7) seven phone callls and (4) messages left there. The lady that answers the calls there assured me that all (4) four of my messages were received by the general manager there because she personally walked over and left them on his desk. NO honest quality business that truly cares about quality customer service and customer satsifaction would do that. Based on my personal first hand experiences with this business, I would tell anyone I know to STEER CLEAR of this Sloppy Dishonest place! read more

This is the worst dealership that is dishonest, corrupted and horrible. They will lie to you in order to get you to their place. The guy named Andrew Mulkey intentionally lied to us to make us drive 2 hours to get there for nothing. We worked with guy for a week and confirmed many times that the vehicle we want still available before driving 2 hours to get there. He called and called to say that it was still available. After spending 2 hours driving there, this liar told us that it was sold and wanted us to look at other cars. In my entire life we have never met a more dishonest, rude and disrespectful and unprofessional. Don't you ever come to this place. I will report this incident to other agencies as well. Do yourself a favor, don't come here!!! read more

I would give them a zero if I could I brought my moms car in for a scheduled oil change at the appointment times they gave us, they said it would be about an hour and half 2 hours later I see the car being taken in right at their lunch time. Lucky me I'll be her for a total of probably 4 hours as if they think nobody else has anything to do but them. This place sucked when we went to buy the car that we drove to Hollister and bought it there. I could drove to Hollister and been back by now read more

I scheduled my suburban for an oil change and tire rotation online. Once I got there the service advisor by the name of Angelica told me they had no appointment on file. I then showed her my confirmation on my phone. It was scheduled for 9:20. I was there at 8:00. She then said they could fit me in. As if I was in the wrong. I then asked if they could check out or listen for a clunking sound coming from my right front. Suspension related. She replied with no. Since I didn't have an appointment. So she scheduled me for one two weeks out. I had her document it in the file stating I had concerns. I got picked up and went to work. Around noon she calls me and said. They had time to check the noise. I said great. 3:30 comes around and I had yet to hear from them. So I called. The gentleman I spoke to said my vehicle was done. I showed up and my bill was $300. I asked was my clunking resolved. Another service advisor that I did not get her name. Started telling me about what was done. She stated that some transmission boot was damaged and was replaced. She also said that my transmission was serviced. I asked if that fixed the problem. She said yes. So then I asked if my oil change and tire rotation was performed. She said no. I asked why not. She then realized that was not my cars paper work. So nothing was done to solve my clunking. The oils change and tire rotation were done. Now I have to return another day to resolve my problem. Horrible customer service. I do recommend they get service advisors that have some what knowledge on vehicles. over all they get an F. read more

I own a 2016 Chevy Colorado diesel truck. I took it to them to do a recall that time the check engine light is ON. I told them to just do the recall and reset the check engine light because it might just be the recall that is causing the issue, so they did. I took it home but after 2 drive from salinas to gilroy the check engine light came ON again. Took it back to the dealership and they run diagnostic and said it was the NOX sensor that needs to be replace, so we did for $564. I took it home and again after the 2nd drive this time coming from seaside the check engine light came back again. Took it back to them they run diagnostic and they are saying there is another problem and to fix it, it will cost another $465. What kind of service are they running over there? They are just finding reason to charge more money but the problem keeps coming back.. read more

They had poor communication when I brought my suv there. It went in as a repeat of a problem I brought to their attention last month when I took it in for service and they tried to double charge me for the service they already performed last month! I had to tell them to look up your history records because they didn't at all. read more

Long story short. They give you the run around seems like. And all tell you a different time frame. I really am disappointed.