This online shoe store and doesn't send items nor respond to queries from customers. Purchased 9/22; notified of shipping 9/23; as of 10/3 the USPS is "awaiting" the package from the shipper. No response to query emails from me to the Designer Trends support email provided in the order confirmation. PayPal and American Express are now both investigating. read more

Update - package STILL not delivered. I ordered and paid for my product on February 24 and the "tracking" still shows pending release to USPS. DO NOT ORDWR FROM THIS COMPANY. read more

Just terrible, stay away‼Never sent merchandise that I order & paid for & didn't respond to numerous e-mails & voice mails‼ If I could give them a zero I would........... read more

Slow to no shipping, 12 days out now. My shoe Supplies just informed me that they had a problem with the post office after I contacted them , same advised shipment would be on the way shortly. Post office tracking still does not show items moving. NO HELP FROM MY SHOE SUPPLIES. read more

I ordered shoe cream and a shoe brush from this company. All items were apparently in stock when I ordered and the projected delivery date was within a week of placing the order. When more than a week went by, and the USPS had apparently never received the package (according to a package tracking app), I contacted the company. I was told they couldn't fulfill my order due to not having the items in stock after all. They promptly issued a refund - but not a complete refund. Shipping costs were not refunded, even though nothing was shipped, and $1 per item I had ordered was also not refunded. Buyer beware! read more

Astonishingly poor experience. Free shipping promo did not apply correctly. Promised refund for shipping charges never came. Order was marked as shipped with tracking, but no updates for a week. No responses to multiple emails. I finally got them on the phone and a nonchalant CS rep said one item was on backorder with no ETA. She offered to refund that item and ship the rest, which I agreed to. The refund of the backordered item caused the shipping charges to INCREASE, which still hasn't been fixed. FWIW I have run numerous small businesses before, including in ecommerce, so I tend to be patient and give every business the benefit of the doubt. In this case, it seems to be sheer incompetence. They need to fix their website (saphir free shipping promo) and improve customer service. I wish I had read reviews before purchasing. read more

This company is the worst that I have ever dealt with. I ordered $31 dollars worth of stuff and one item was not there when I opened the package. That was the end, the beginning, I waited 16 days for my shipment to be delivered, they charged my credit card and held on to the shipment at least 8 days before they released it to the USPS. They did a label the next day but the postal service had pending on the tracking which usually happens of the shipper does a label and does not release the items. maybe they have a cash flow issue, I have no idea but after 16 long days, I still have not received one of my items. I turned it over to the credit card company today, I wash my hand of these people. read more

This place had the best prices but you get what you pay for. They offer free expedited shipping for over $50 but products arrive 11 days later and missing part of the order. I reached out to customer service and all she did was say they don't offer expedited shipping. They lie and steal your money . read more

Multiple complaints against this company. AVOID at all cost. These people are liars, thieves and will rip you off. They deserve a ZERO! I've had to file fraud reports with the Federal Trade Commission and my credit union because they ripped me off on my order. I paid them for three packages containing #4 toe separators, what they sent was three packages with only a single toe separator in each, a much less expensive item. At first they tried to say "The shipping company say's the package was delivered, you should ask them about it" After much explanation, photos of what they actually mailed me and repeated proof of my exact order they finally said they would immediately mail out the other #9 items they owed me and since then, 3 weeks of total silence. They have refused to answer their phone or emails. I'm disabled and live on my Social Security and these items are medical devices that are not covered by Medicare. PURE SCUM. read more

Placed and online order and USPS was pending acceptance of the items from the seller for a week so I reached out to USPS twice and never received the package to be shipped from the seller. Seller claims the auto generated shipping label is proof its been shipped but they never brought it in to be shipped. Seller is no longer replying to emails. read more