Quick and easy links removal. Took less than 15 minutes and he adjusted to a few different…read morepositions until it was perfect.

Great experience. They just moved to a new location. Nice waiting area while Shan worked on…read morereplacing our watch batteries. Check them out at their new location. 2820 Peachtree Industrial Blvd Duluth, GA 30097 United States

Wow, I am so pleased to have found this business!…read more They were able to experterly service my Cartier watch in house, no hassle, no crazy upcharges. Battery and gasket replaced, cleaned for a fraction of Cartier or other jewelers costs. Highly recommend! Tucked away in a small strip mall, it is worth the drive for their honesty and experience.

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

I have been using Best Watch Repair for over 30 years. Milton Best is great. I took my vintage…read moreRolex for repair (not knowing the crystal had cracked) after it had not been worn for a few years. Milton did a great job and the watch is still running. His service is superb along with the charge for repairs/cleaning. Highly recommended!!!

Easy and effective CRM, service, and storefront--with convenient parking as a plus. The watch…read morerepair was completed quickly - the same day - which I appreciated. The staff was professional and skilled. While the pricing was a bit higher than I anticipated, it seemed fair given the service. Overall, no major complaints.

Small space, knowledgeable staff. Had a watch adjusted. They were quick and reasonably priced.read more

First time going to this shop...will recommend to everyone!…read moreAlex and his wife are the most professional, personable jewelers in town.... They fixed multiple pieces for me while I waited...also offered to clean extra pieces I was wearing, even tightened every stone in my tennis bracelet at no charge after cleaning. They had multiple regular customers stopping in to pick up or drop off...they know everyone by name...it's so refreshing and rare these days to find people who take pride in the job they do and go the extra mile to make sure every customer is satisfied and will return...thank you!

Everything went good.I went in one day after cutting the son's hair and went in and became a client…read moreof theirs.I had been a client for ten years now.All my jewelry.Comes from here You can trust them.You can count on them.They're just amazing.People, comes from this one place and they sell it to you with love, honor and respect

Fixed my husband's watch for a reasonable price. Customer service was amazing. I will definitely…read morereturn if needed.

Talented, Knowledgeable and Passionate about Jewelry and watches.. They are now my first stop for…read moreall watch and jewelry purchases!!

I am using this jewelry for all my needs. They always provide excellent service and their staff is…read morealways very helpful. I would recommend them to anybody without any hesitation.

Lee has taken care of me for close to 30 years now. Every time I visit him, he does the exact…read morething for me LOL MAGIC!!!!! A couple of weeks back, I called Lee and bought a cross and necklace from him, only I was home about 5 hours south of Atlanta. The whole staff took the time to send me pictures of the items, answer my questions, and shipped everything wrapped so well my wife knew I didn't do it. Lee and his staff have taken great care of me and my family, so much so that I send anything that needs repair to him, LOL, as I did today. He calls me, asks what the heck I did to the watch, ring, bracelet, I tell him, he laughs, and gets me back the item better than new.

Lee was extremely helpful and upfront about the cost to adjust my watch. Completed the job in no…read moretime, very knowledgeable and was very friendly.

Peter is awesome to work with. A true professional & made the process very simple. Quick shipping &…read morewatch was as described. Would most definitely do business with him again in the future!

Found lots of positive reviews for Ermitage online and we couldn't have been happier we did! We…read moreordered a Rolex to ship to California and they shipped it SO incredibly fast. It got to us basically 2 days after ordering. The watch was in even better condition than it seemed online. Customer service was also fantastic. Apparently google prefill had messed with my address, and I'm glad they called to verify. They also presized the watch for us, and even told us that if we need to, we can always order a pin removal tool from amazon also. That's honestly unheard of from a watch shop. A few notes to keep in mind: some of their watches are customized after market! They say it in the description but it may not be as obvious if you don't read. Watches are a big investment so hopefully you read listings thoroughly to make sure you get what you think you're getting--they literally don't hide any of the info. Also, when you order online, they will ask for a photo of your card for security (with numbers covered) and your ID if you are out of state. IMO this is a great verification method, but take note if that's not something you're comfortable with.