I was Referred to Alex Lukens OD by my Nephew Big Mike !!!…read more Dr Lukens is very BUSY it took me 3 months to get in for an appointment!!! I was Glad !!! I found Dr Lukens to be a very Thorough and Professional !!!! He was also very Knowledgeable and Kind!!! He took the time to Explain the Eye Exam and the Processes!!! The Offices were Spotless and the Equipment State Of The Art!! For All These Reasons This Is A Baller On A Budget Approved Establishment and Optometrist!! I Keep My Pimp Hand Strong !!!!

This place is really hard to work with, and I think it's mainly due to one woman who works there…read moreand isn't nice. But in general, I wouldn't recommend this place. We have used this place twice. The good thing about this place is they have a good selection of children's frames, which most places don't have. Also, they did a good job making the glasses (or their lab did). They also take the Covered California medical insurance for children's exam and glasses, and most places don't. These are the reasons for 2 stars instead of 1 star. The bad things: The eye exam appointments need to be booked 3 months in advance or more. It is very hard to get an exam slot. I've been to many places and it has never been this hard. Even at an ophthalmologist, where they are also doing surgeries and such, it is easier to get an appointment for an eye exam. You need an appointment to look at glasses, and it also takes a while to get an appointment. At other places, you can often get a same day appointment, or at least within the next day or two. But at Eyewise, you have to wait 2-3 weeks. Even the second time we came, as repeat customers, we had an urgent issue (broken glasses) and had to wait a long time for an appointment. We finally got an appointment, and then the woman who works here didn't even help us. Why do you need an appointment if they are just going to ignore you the whole time anyway? She never even got up from her desk. We had to go over to her and ask specific questions. When we were ready to order the glasses and went to tell her, she finally came over but didn't explain options or say anything or make eye contact or act nice at all. I felt like we were really putting her out or something. The only reason we got glasses here was because of the good selection of children's frames. The other time we went here it was because we had only a couple places we could use insurance, and the same woman was there, and very unfriendly. The whole time, I felt like I'd done something wrong just by being there. It was not a welcoming experience. That time it was for both exam and glasses. The exam was fine. The glasses are fine. But the experience is bad. I don't need much help, but being completely ignored even when I first arrive feels bad. If it had happened only once, I'd think maybe she was just having a bad day, but nope, not 4 times total. When the glasses were ready, they called to let us know and schedule a time for us to pick them up. I said I could come now or anytime the next day, and they said their first available time was a week later. A week later! Just to get the glasses? So we took the first available appt, and when we went, they just handed us the glasses and asked are they fine, and we were gone. I don't know why you need an appt for that and why we couldn't have just gotten them earlier. Also, every time we've been here, it's never been busy, we're usually the only ones there and it's a very quiet place. This place moved from the Nob Hill shopping area to near Marina Village, in an office building. You ring a doorbell to get buzzed into the building. I've been to many optometry shops in my life, and the experience here pales in comparison with all the others.

Dr's. Wong and Sheppard are extremely knowledgeable, friendly, and thorough. We have had a couple…read moreweekend emergencies and they went out of their way to be available and helpful.

Flawed "appt only system". Asked to secure an appt in Sept even though it's so far out because what…read moreif i called around and all other practices (EyeWise optometry in Alameda always) are also that far booked out too that if i called back again and the earliest available appt time is now in October? Wouldn't you hate it too if you needed assistance and they just left you hanging? Thanks for nothing though.

At Marina Village Optometry, my husband & I had a great experience with our appointment. We had…read morebeen looking for an Optometrist in Alameda and found this location at Marina Village while ordering food nearby. It was very convenient, and having a very professional staff, made the appointment very easy for us from start to finish. Dr. Young explained what changes have occurred and corrections that need to be done. He made it easy to understand and answered questions & concerns. Their guidance in helping to select the right glasses went seemingly easy. We have VSP insurance which they are able to work with and explained thoroughly the breakdown of exam and costs of glasses. Looking forward to getting the glasses and seeing much better.

Pair of sunglass lenses, 3 months out of warranity(if they provide one) returned due to…read morede-lamination of the lenses. Young lady at desk said it was due to leaving glasses in "hot car". Offered quote to replace lenses. Don't think I want similar lenses for another $450 that will de-laninate again in use. Never heard of sunglass lenses that would come apart in a parked car or that excuse for any glasses.

I had an upper blepharoplasty which turned out amazing. I'm so happy with my results. I highly…read morerecommend Alameda eye physician. The doctor is great that did my surgery. he has also done family members of mine and some friends. Everybody's results are great. They are your go to if you're looking in the Bay Area and very affordable. If it's not covered by insurance.

I am writing this review in the hope that management will address a long-standing issue at this…read morepractice. I have been a patient of Dr. Bui for several years, and I cannot speak highly enough of the medical care. Dr. Bui is fantastic, thorough, and the sole reason I have stayed with this clinic for so long. Unfortunately, the front desk staff makes every visit incredibly frustrating. For years, I have tolerated a consistent lack of professionalism and warmth at the front counter. The staff rarely seems pleasant to work with, and if you ask a simple question, they treat it as though you are causing them a major inconvenience. It is incredibly discouraging to be treated like a burden by the administrative team just to see an excellent physician. Patients deserve to be greeted with basic courtesy and respect. I highly recommend the doctor, but the practice desperately needs to invest in customer service training for their front desk staff.

Best eye doctor in the Bay Area! Dr. Marcus is thorough, knows his stuff, and makes you feel like…read morehe cares (whether or not he actually does is beside the point, cuz I def believe him). He actually remembers you even if you go once every other year! His frames are a little on the expensive side, and up until a week ago, I'd say it wasn't worth it. BUT my glasses fell three stories onto cement, and there's not a single bit amiss. I have never been happier with a pair of glasses than the ones I got here. Honestly, I wouldn't recommend any other eye doctor within a 50-mile radius.

Love Dr. Marcus! I've been going to him for several years now and every single time I leave very…read morehappy. Dr. Marcus is extremely knowledgeable, patient, friendly, and efficient. It's obvious he cares about his patients -- even though I missed my appointment last year, making it over a year and a half since I've last seen him, he still remembered me and where I even completed my undergrad! The office is very cozy but clean, and the receptionist Karen is also a darling. Communication with the office is always great. I can't wait to come back!

Dr. Chin is an amazing doctor. He cares about his clients…read more He is professional, gentle mannered and his practice is clean and comfortable. i recommended to my grandmother and best friend and i would recommend him to anyone looking for quality care.

Dr. Chin has been my OD for at least 15 years and he's always done a great job. My complaint is…read morewith his staff. After 5 weeks I called about if I could pick up my glasses. The staff member at that time said the frames are on back order. To me this was unacceptable. I feel I should have been notified by them ahead of me having to call, and after she told me she said not to call that she would call me. On 12-9-2025 my glasses were ordered and got them today 1-22-2026. I think I will go elsewhere for my glasses in the future. Not happy with the service...

Dr. Jennifer Juang is amazing! I've been getting eye exams for 50 years and this was the single…read morebest experience ever! She's thorough, caring and efficient. Do not delay. Schedule with her today ! You'll be happy you did.

I booked my appointment on line. I was seen almost on time…read more My ophthalmologist was very clear and helpful and so were the staff who greeted me and then helped me to choose the best options for me. The process is transparent. My glasses are ordered and should be there in 10 days, my lenses will be delivered to my home address at no extra cost. Plenty choices for frames. Reasonable pricing. Fair advice.

Not all eye Doctors are created equal. This place is a business…read more It takes 2 business days to callback on a phone inquiry? Thats insane. Is anyone working? I wouldnt even count on leaving a voicemail... I had a brief question on process of reusing frames purchased in the past. Simple question left unanswered... Much rather take my business elsewhere.

Extremely Disappointing Experience…read more I had a very frustrating visit at the LensCrafters in South Shore Center. We didn't have an appointment and walked in, and the staff guided us to their waiting area, assuring us that someone would be with us shortly. It was a Saturday and understandably busy, so we expected a bit of a wait but after 30 minutes, there was still no acknowledgement whatsoever that we were even there. What made the situation worse was that other walk-ins who arrived after us were helped first, with no explanation. When we finally went up to the front desk to ask about the wait, we were completely ignored. There was no sign-in sheet, no system for checking in, and no effort from the staff to communicate or provide any updates. The whole experience felt disorganized and dismissive. After waiting so long without anyone even recognizing us, we left feeling frustrated and unvalued as customers. I honestly can't recommend this location based on this visit.