I had an extremely frustrating experience today, March 27 2026…read more I booked my appointment online and showed up on time, only to be told--after driving all the way there--that my appointment had been canceled. No call, no email, no notification whatsoever. When I asked why it was canceled, the receptionist said, "I don't know." Then it somehow got worse--she claimed that I had called and canceled my own appointment, which is completely false. Why would I go out of my way to drive there if I had canceled it? When I asked whether they notify patients when appointments are canceled, she again responded with, "I don't know if it notifies you or not." That level of confusion and lack of accountability is unacceptable. And then the only "solution" offered was to reschedule me for next Thursday morning. Why would I come back here after my appointment was canceled without any notification, only to be told it was somehow my fault? That's not a solution--that's doubling down on poor service. This was incredibly unprofessional from start to finish. Poor communication, inaccurate information, and zero accountability. I would strongly recommend going somewhere else.

SVS vision quality of frames has gone down to about the flimsiest cheapest frames there are. I take…read moregreat care my glasses and the frame broke SVS does not stand by their product. I've never had a pair glasses break before

The staff was friendly and the doctor was thorough, no doubt. The glasses selection was sufficient…read more Getting the glasses has required a two week wait, two appointments and then I learn I can get the glasses at a time. What?! My husband's glasses were wildly expensive and they came in after two weeks, and they forgot the coating. So off they go back to be remade. Another two weeks. This is frustrating for items that cost two car parents apiece. Maybe I'm old fashioned but these issues could have been mitigated.

Went for the first time with my husband and I getting our eye exams, but had to bring our three…read morekids in tow. The receptionist and doctor were amazing from explaining everything to their patience with our three kids. They were awesome! Highly recommend!

Never again!!! $350+ after insurance. After two weeks of waiting for new glasses came with lens…read morewith no improvement over my old glasses. A new exam showed they had got the exam wrong. Also they went on to say lens they sold me would not be satisfactory for vision while driving and put in new lens in for additional $150 I will never return and hope you will think twice before visiting this business

I have been a patient of Cook & Hayden for quite a few years. Posting this so they can improve!!…read moreThey used to be great overall and doctors still are wonderful. However, their front desk staff have the worst attitudes. I'm a people and have been told I can get along with almost anyone so if I'm saying this..it's bad. I've encountered not just one or two people but multiple front desk staff with this problem. For example, I just called to check on the contacts I ordered a few days ago and the woman who answered acted so annoyed and even laughed when we realized they had shipped my contacts to the wrong address. ‍ Another time I asked to see my receipt and I had a few questions regarding charges. They acted so annoyed as if I asked them to cut off an arm or something! And many many many more rude experiences

Best people and a very high skill level. Steve and Mary are top notch. I have been going there for…read moreyears, went somewhere else for a couple of years when my insurance changed. Big mistake, they really know how to fit and adjust the glasses. They also have a great selection of new frames.

Went today after calling last week with no reply. Their windows are papered over with a sign that…read moresays closed effective immediately. All customer files have been transferred to Cook and Hayden. I went there, and they don't have my files. They completely shut down and didn't inform customers.

Made great glasses quite quickly. Explained what my insurance would cover and worked with me to…read moremake wise use of insurance. Was willing to put a new prescription into my own glasses frames I really liked.

Loved the staff and the optometrist is one of the best. They called us in early when a cancellation…read moreresulted in an earlier time slot. The doctor was thorough (better than the other optometrist that every one in town raves about) and the cost with VSP insurance was half of what I spent 5 years ago at JC Penny. HIGHLY recommend Pearle Vision of Brighton Michigan.

First, the service was great. They were very helpful and the eye doctor was super. The ONLY issue I…read morehave is that I got a nice bonus coupon from my eye insurance for $100 off of a complete pair of glasses and Oearl Vidion would NOT honor it even though the coupon was FOR Pearl Vision.

Easy convenient scheduling. At my appointment upon arrival I promptly greeted by a friendly staff…read moremember. My exam was thorough and the optometrist spent his time with the exam, clearly explaining the process and he answered all my questions. When choosing my glasses all my options were explained, add on items were suggested, however, no high sales pressure to purchase them. My glasses we're ready for pick up a couple days later. Again, when I picked them up I was promptly greeted by a friendly staff member, my glasses were fitted, I was offered adjustments if needed and told to return if I needed any future adjustments. Quality glasses at a reasonable price.

In town for vacation and my glasses broke. Allie took my glasses and fixed them for me. She saved…read moreme some money and wearing broken glasses.