The staff was friendly and the doctor was thorough, no doubt. The glasses selection was sufficient…read more Getting the glasses has required a two week wait, two appointments and then I learn I can get the glasses at a time. What?! My husband's glasses were wildly expensive and they came in after two weeks, and they forgot the coating. So off they go back to be remade. Another two weeks. This is frustrating for items that cost two car parents apiece. Maybe I'm old fashioned but these issues could have been mitigated.

Went for the first time with my husband and I getting our eye exams, but had to bring our three…read morekids in tow. The receptionist and doctor were amazing from explaining everything to their patience with our three kids. They were awesome! Highly recommend!

I've been here a few times and everyone has been quite nice! Dr. Shafiemir is very kind and she…read moreanswered any silly questions I had. Ron helped me get my glasses and he was great. Over all nice and helpful staff :)

this was a place I had gone to for years when it was originally owned by Dr. Watsky . It was…read moretremendous. While , I really like the doctor here the office is a hard no! they do not answer their phone literally because they are short staffed. Even if you leave multiple messages after one weeks time, there was no return calls , the staff is pleasant, but they are clearly overworked! The doctor didn't really seem to care, but I don't think she owns it either. This is a corporate chain and run very poorly. The pricing they gave me on glasses was off by $200. even though they could see, it was written down in my chart they would not honor it because the gentleman that placed it did it wrong . I had to physically drive there and push a sale order on them since they would not return calls. I will be looking for a new optical place after almost 20 years.

I would think twice before going to Kensington Ophthalmology. Went in for a routine eye exam and…read morethey changed it to a medical exam without my knowledge. Thus the vision insurance would not pay for it. They took it upon themselves to pull an old medical insurance card that they had on file for me from many years ago. Ended up having to pay everything out of pocket. They also charged me additional money to get a written eye prescription. The lady who does the billing is extremely rude. I had a very hard time getting her to send me an actual bill. She just kept calling and harassing me at work. It's been over four months. I had to finally make a trip up there and just pay the money. I will NEVER go back here again.

Great experience! I found the staff to be very friendly Doctors are very professional!read more

I have been going here for years and always had great experiences! I had an annual check up, then…read morewas required to have an eye exam for work the week after. They got me in ASAP Dr. Visel did the extra tests I need at no charge. Can't recommend the place enough! (An office dog is always a bonus as well).

Never again!!! $350+ after insurance. After two weeks of waiting for new glasses came with lens…read morewith no improvement over my old glasses. A new exam showed they had got the exam wrong. Also they went on to say lens they sold me would not be satisfactory for vision while driving and put in new lens in for additional $150 I will never return and hope you will think twice before visiting this business

I would highly recommend choosing Jeff Hayden as your eye doctor. The entire staff is friendly and…read morehelpful. I recently visited with my son who wears glasses. My son is interested in becoming an eye doctor and asked many questions throughout our visit. The doctor answered every question in a patient and respectful way. I was very impressed! If you are looking for a doctor who listens to you, this is the one.

I have been coming to Vision Care Center for over 10 years. During every visit I have been…read moreimpressed with their professionalism and experience. I was a little reluctant when I made my latest appointment in light of the Coronavirus pandemic; but I really needed new glasses for exercising because I was getting dust and dirt in my eyes which bothered me for days. I can't say enough about the extra steps the staff took to make sure my health and safety were top priority. I called from the parking lot and answered screening questions. Then they took my temperature before I entered the main lobby. Once inside, I saw that the exam rooms were wiped down and disinfected after every patient. Of course, they also helped me choose a fantastic pair of prescription sunglasses for biking and running. Thank you for a great experience!

Best people and a very high skill level. Steve and Mary are top notch. I have been going there for…read moreyears, went somewhere else for a couple of years when my insurance changed. Big mistake, they really know how to fit and adjust the glasses. They also have a great selection of new frames.

Went today after calling last week with no reply. Their windows are papered over with a sign that…read moresays closed effective immediately. All customer files have been transferred to Cook and Hayden. I went there, and they don't have my files. They completely shut down and didn't inform customers.

I have been going to Dr. Clark for approximately 20 years. He performed Lasik surgery on me 18…read moreyears ago and my eyes are still 20/20. Just recently he lifted my eyelids. I was very apprehensive about having it done and waited about 4 years after Dr. Clark recommended it. I didn't think it was a necessary surgery, but I was totally wrong. My peripheral vision was compromised because of droopy eyelids. I am amazed how much I was missing, especially while driving. An added bonus, is I look a little younger. Dr. Clark is very busy, but will take time to answer your questions, but you have to ask. He explains everything very matter of fact and to the point, and will thoroughly explain the procedures. I trust him with my eyes as does my husband, and many friends and as did my mother and father-in-law. Get an early morning appointment, otherwise you may be waiting an hour.

Before my surgery, I had tests to make sure I was ready for surgery. Then I met Linda Purdy and we…read morepicked Pan Optic. She NEVER SAID that PAN OPTIC IS NOT FOR ME. 8-24-21 I had cataract surgery on my right eye. 8-25-21 Went for a checkup. Dr Tait was examining my eye and something hit my eye and I turned my head away. 9-1-21 Checkup - My eye doesn't better and I was told it will take 3-5 weeks to heal. 9-8-21 Checkup - No improvement. I asked Dr Tait if he thought it was because when something hit my eye. He said no. 9-15-21 no improvement. 9-22-21 Dr Tait said your eye is healed. I had some questions. We would talk about them next time. 10-13-21 Dr Tait said IT IS ALL IN YOUR HEAD I went several eye Dr and I have a macular wrinkle and there is nothing can be done about that. Kathleen Lilly 6-24-2026

No problem with the eye doctor (very good). However, the lady that handed out my glasses showed no…read moreinterest in adjusting my new frames. I asked her to, but she put it back on me. Rather than argue, I simply accepted the glasses out of the box with no adjustments. I simply planned to return in a week to have one of the other very skilled people fix any problems. Of course they don't fit, they hurt my nose and I'm mostly wearing my old glasses. This is nonsense. The same thing happened with my last pair of glasses. My bifocals were too high because the nose rests and frames were not adjusted out of the box. I returned and found that my nose rests and fames were completely wrong. With an adjustment by the more skilled help the issue was fixed. S Rindfusz

I had an extremely frustrating experience today, March 27 2026…read more I booked my appointment online and showed up on time, only to be told--after driving all the way there--that my appointment had been canceled. No call, no email, no notification whatsoever. When I asked why it was canceled, the receptionist said, "I don't know." Then it somehow got worse--she claimed that I had called and canceled my own appointment, which is completely false. Why would I go out of my way to drive there if I had canceled it? When I asked whether they notify patients when appointments are canceled, she again responded with, "I don't know if it notifies you or not." That level of confusion and lack of accountability is unacceptable. And then the only "solution" offered was to reschedule me for next Thursday morning. Why would I come back here after my appointment was canceled without any notification, only to be told it was somehow my fault? That's not a solution--that's doubling down on poor service. This was incredibly unprofessional from start to finish. Poor communication, inaccurate information, and zero accountability. I would strongly recommend going somewhere else.