Friendly staff and doctor! I highly recommend coming for an eye appointment. Good selection of…read moreglasses as well.

My experience must have been unusually bad, but I thought I should add it so that the reviews are…read moremore balanced. I cannot speak to the entirety of the staff of the location, as I didn't get past the waiting area. The person working behind the desk was pretty rude. I filled out the forms as it was my first time. After waiting for about 15 minutes, the lady behind the desk calls me by the wrong name and tells me (in an accusatory tone) my insurance is no good there. I explain that I had called previously and was told my insurance was fine - the location was on a list of providers from my insurance as well. No dice. She told me I must be wrong. So I left.

Absolutely no help after 30 days unless you buy the Warranty, which in itself is another deceptive…read morepractice loaded with stipulations, Fees & Co-Pays and VERY limited. That sound you hear after your Credit Card is processed is the door closing on your ability to get any service from this manager..Good luck getting anything without that Warranty! It is just another way to extract more money because of their poor quality Glasses processing. NEVER AGAIN!! Went to a mom & pop store on Turkeyfoot & EXCELLENT SERVICE, NO HIDDEN FEES OR SNEAKY UPCHARGES!! Support small businesses not Corporate Cons!

Today made everything perfect everyone was friendly and professional…read more I had some communication failures in the past, but all of this has been corrected.

I was very unhappy with my experience at the Florence Eyemart Express. I had the prescription and…read morethe frames - just needed new lenses. I thought I could get them filled in an hour, but no. That's only available for basic lenses, which then I was advised I would not be able to see out of. What? When I asked for them anyway, I was refused. Add to that the price. I had two frames. My order for one of the frames had already been written up, and I was shocked at the price. I decided to take my second frames to Costco, and the price was HALF. The bottom of my receipt from Eyemart says, "Lowest prices GUARANTEED." Seriously. I think you owe me $188.59.

Had difficulty getting prescription correct, but the employees help me through everythingread more

Absolute best selection of designer frames in Northern Kentucky. Friendly and courteous staff…read moreprovide honest and relevant information to enhance your ability to select styles that are perfect for you. Primary Eye Care provides the best client experience I've had in 45 years of buying glasses.

I went to see this eye doctor on 4.27.26 for a eye exam and also a refraction exam since I am type…read more2 diabetic. Before going in I called and gave them my VSP-Plus eye insurance information, and they also asked for my medical insurance which I provided to them Cigna. After the exam I was told that my eye glass insurance was very good and I proceeded to pick out new frames. The amount I was told that would be my copay was: 299.20 which I did pay that day. I was told the glasses would be ready in about 2 weeks. I picked up my glasses and was having issues seeing so I reached back out and asked if I could be rechecked to see if something was wrong. On May 13th I received a text message stating I owed $!95.90. I called and spoke to whomever answered and was told that this was for what was not covered under my insurance. I told them I did not understand since I had already paid 299.90 and she stated we don't know until we hear back from your insurance. I was upset I had glasses I could not use and another bill bringing my total to$ 495.10! When I went back in to have the glasses checked and my eyes I asked the person at the desk if I could speak to someone and she looked at it and said I will need to ask my office manager. She returned and said she will reach out to your insurance and let you know. I have the VSP Vision Benefit statement and showed this to both of them. It states Total Billed: 1103.00-Total amount paid: $305.25 and my amount owed: 140.00 total savings 657.75. They did not bill VSP for my eye exam that would have been a 10.00 co pay or the refraction that would have been a 20.00 co pay they sent these to Cigna. I also have a 39.99-dollar fee on the original 299.20 for a one-year warranty that I was not made aware of or have any information on. I have tried to reach out to the Office manager leaving a message last week but no response. I have overpaid by a lot, and they did not bill my insurance correctly and they participate in the VSP.

New insurance this year meant all new doctors for me. And Dr. Howell? The best decision. Her staff…read moreis so friendly & helpful, and she was so kind & knowledgeable during my appointment. My glasses came in super quick, and I felt no pressure at all to even buy frames from them. If I could offer more than 5 stats, I would!

no issues with the doctor, my issue was was with price for the lenses I purchased. I paid over $500…read morefor my glasses because I was given " shamir relax " lenses. I asked for a cheaper option, I was basically told one was not available. the husband is a nice guy, but I think they push you for the most expensive option. I have since switched providers, and paid a little under $300 for similar frames and crizal rock.