This dealership, and Trevor Newley, in particular, went above and beyond to take care of me and my…read moreneeds. I will absolutely be using them again, and highly recommend them to anybody looking for a new auto.

I brought my vehicle in for a grinding noise when turning and a squeaking noise when letting off…read morethe brake. I was told the wheel hubs needed replaced, and I paid to have that repair done, $2,100. However, when I left the parking lot, the vehicle was still making the exact same noises with no change at all. Of course it was a Friday after work when picked it up but I'll be back Monday bright and early. I'm sorry but to type in ur comments that the issue was resolved and you drove it after hubs were replaced is a complete lie!! The issue in FACT was NOT resolved. Unfortunately many people are struggling right now, and then you got places like this place charging a fortune for "labor"! Save you time and money!!! I'm only going back because I'll be damned if someone just took $2,100 from me and not resolved the issues :) $800 in parts for left hub, and rear hubs... the rest in labor?

So I had my toyota Fj in this place last year in Dec 2024 (read my previous review for them then)…read more Today (22 of Sept 2025) I noticed a screw in my front tire. I took it to the local tire dealer to have them repair that tire. They told me the key to unlock the tires locking lug nut was not in the container where I have always kept it; instead there was a generic lug nut! The last place to have anything to do with taking my tires off was there at Toyota of warsaw. I seriously think they put this lug nut in my container instead of the locking lug nut key purposely because of my issue I had with them last year! And believe me when I tell you the entire service crew and the management heard my complaints. this place is a joke. AND AND AND KARMA IS A BITCH.

They had my vehicle for 3 weeks it was a nightmare traveled 45 minutes one way 6 times. wouldn't…read moretake my car there ever again not even for oil change NIGHTMARE!!!!!!!!

I was traveling back from Warsaw, Indiana tonight after shopping with my husband. I own a 2007…read moreSuzuki SX-4 that is in excellent condition. I stopped by The Car Company because their sign shows a Suzuki logo and I wanted to inquire about service for my vehicle. I drove into the lot and it appeared the service area was closed for the day. I then circled through the used car area to see if there were used Suzuki vehicles on the lot. There were none. A salesman approached my car and introduced himself. He asked if I owed anything on my car. (It's a 2007. NO!)I told him I was looking for a reputable Suzuki service center and that I was not interested in selling my car. That's when it got strange..... This salesman said that he could offer me more than what my car was worth on a trade in. I asked him why would he do that and he said that he sends Suzuki 's to Japan where they are scrapped there for parts. What the heck? He thinks I'm going to trade my beautiful car in to him so he can get a kick back from Japan for parts? I was so angry I wanted to run him over! He was a vulture ready to eat my car like a piece of meat. If you are a Suzuki auto owner, beware. This place is NOT safe for Suzuki's. I will never go back there! RUN!

I purchased a close to new truck here. Within 20 miles of driving off the lot the check engine…read morelight went on. In the preceding month they avoided calls, hung up on me and directed me to their lawyer. They made zero effort to aid in the situation outside of directing me to a different dealership. Regardless of if your car has problems or not how they do business and treat their customer after they drive off the lot is unprofessional and disappointing. I would not recommend buying from here to my worst enemy. There are plenty of dealerships, no need to do business with a dealer that works in this manner.

Not even willing to negotiate an OTD price without constantly asking me to come in instead when I…read morealready said no. Have a 1,200 preparation fee on there and refused to remove it and instead asked if I would "split it with them". They don't even want to sell cars. Extremely rude.

We purchased a 2019 Ram 1500 Big Horn from Lakeside Chevrolet and were told it had been inspected…read moreand was in good condition. Within just a few days, our mechanic diagnosed a serious pre-existing camshaft issue. This is not something that develops in a few days and should have been caught before selling the truck. When we first reported the issue, we were told the truck was sold "as is" and there was nothing they could do. Only after we explained the seriousness did they mention bringing it four hours back to their shop, something our mechanic advised against because driving it that far risked further engine damage. We were without the truck for a week getting it repaired locally. The dealership later told the Attorney General we declined help, but the offer to "inspect it" came long after the initial refusal and after the severity of the repair was already known. We also corrected the dealer's inaccurate claim about the repair estimate. This entire experience has been disappointing, and we would caution others to be very careful when buying a used vehicle here.

I had the same title issue and you can't call or go to the website to speak to anyone. So the…read morefinance company withdrew the loan because I can't get a plate for the vehicle. I just got a call that someone from Lucky 7 called them saying I wanted to change my mind and keep the vehicle which is a lie because I haven't been able to speak to anyone at the company since the 26th. The phone goes directly to a busy signal the moment you call. Including myself I have heard of 3 other people having the same issues where lucky 7 is claiming the title was"lost" in the mail. I spoke to a person at the BMV and they said that there is no reason for the paperwork to go anywhere else for the registration

Warsaw location-…read more Customer service and honesty is basically non-existent. Would never recommend or go to this place again.

took my car in for fuel filter change a little early for my 9 am appt. I was done in 35 minutes…read more price was less than quoted and truck runs great. had brakes done and they did a great job. couldn't be happier.

My wife and I have bought 2 vehicles here, both wonderful cars, and both good values. Salesperson…read moreGeoff was able to answer all questions and help us find the cars we were looking for. Speedy paperwork, great cars, it felt good buying from Rice Ford. We will be back! Thank you.

If I could give a 0 star I would but can't. I had an appointment set up for work to be done and…read morethey was trying to change it without even calling me first. The person was rude and disrespectful to my wife: the person by the name Zach there didn't care because he goes on vacation tomorrow unprofessional to state as well making the comment I have to make sure your person who did the parts did it right as well was not needed. The person who works on my vehicle is 10x better then these jack offs

I had an insane morning when all but two lugs on my front right tire popped off and my tire came…read morealmost all the way off and blew out my tire. I had barely made it off the road to a Tire Barn and Marathon gas station off the side of the road. The two gentlemen at the Tire Barn had saved me. Without their help and all they did for me, I would have never made it back to Indianapolis where I live. The best place for service and caring compassion that I could ever recommend is the Warsaw Tire Barn on Commerce Dr!

Horribly ran business!!! Jacob Rone and employees are total scammers. I paid for a bed cover and it…read morewas not what was listed, he would not hold it for me so I paid ahead of time. I asked for my money back and he said he would, now nothing. I guess I need to file with the small claims court towards this business and Jacob!

NOT PROFESSIONAL BUYER BEWARE STAY AWAY (Read Below)…read more This all started when I saw a Red F-150 listed on Marketplace by Derek. I contacted Derek and locked in a deposit on the F-150 on Tuesday because I live 3 hours away in Michigan and would need to arrive on Saturday. I deposited $500 on that Tuesday afternoon, confirmed with Derek multiple times that Saturday still works & that I am able to pickup the truck. He kept saying "Perfect, see you then!" Friday comes along, I send him a message asking hey are we still good? No reply (I should have realized then they were playing me). Saturday I text him saying Im about one hour out, once again no reply. I show up to Fifth Gear Garage and I walk in asking for my salesman who said he would be there, and they ask who I was here to see, I mention Derek im here for the red F-150. They all scram to the backroom, I wait 10 minutes for someone to come out and acknowledge me again this time Tristan comes out with Cody the sales manager on the phone. Explaining to me they sent the truck back because of "rear end issues" ... Meanwhile NO one could pick up the phone and let me know before I made a 6 hour drive (3 there, 3 back?) ... Cody tells me he will call me first thing (today) Monday, once again no call. I have to call in and talk to Derek, who Derek says that he didn't even come in Saturday and that the truck was sent back for "Engine and Turbo issues" none of it makes sense. This is the most unprofessional experience I have ever had with a business. I should have known when I walked through the door when all the salesman had table card desks, they lack presentation, knowledge of their vehicles, if you made it this far trust the other one star reviews.