I love their jewelry. I bought a diamond dolphin necklace and earrings to match and I love them. Very nice jewelry and very well made.

Update on ring six years later, no more sapphires have fallen out, despite almost daily wear. This year a small piece of orange sapphire chipped - probably from me whapping my hand in a wall or something - it's barely noticeable and I know sapphire is much less strong than diamond as a stone. All in all, Beth was right! It wasn't me. Thank you for fixing my beautiful wedding ring so that I can wear it everyday! read more

Na Hoku - Jewelry Near Me - Honolulu, Hawaii

Very disappointed in the quality of the product and the difficulty in repairing the issue with our jewelery. We purchased a necklace and bracelet which was actually not an inexpensive item(s). Bracelet had a magnetic clasp, which after a year came apart. Took it back to have it repaired and it took a month to repair it and have it sent back to me. One month after receiving the repaired item, it broke again. Have to say I do not think I will purchase any items in the future. I have decided I will just take it to my local jeweler and have it repaired even though it will cost me to fix it. Would rather spend the money than have to endure their repair process again. Poor quality and customer service. read more

My family has been shopping at Na Hoku ever since I was young. I remember my father buying my Mom Hawaiian heirloom jewelry, as well as receiving Hawaiian heirloom jewelry at important times in my life. That tradition continues bc I made sure I introduced mija to Na Hoku. On one trip to O'ahu I even let her pick her own piece out and didn't give her a budget. Glad she didn't broke da kala (break my wallet) LOL. On this occasion, I dropped by the Na Hoku very close to the Moana where I stayed. The clasp on my koa wood bracelet (the same as in the profile pic), was loose and needed to be repaired. I spoke to Hendrix, the Manager. He recognized the piece right away, and said it would be no charge for the repair. He said it should be repaired b4 I returned to the mainland, but if not, there is a $17.50 charge for shipping. The piece was ready b4 I returned, and now the clasp is secure. My bracelet had fallen off a few times, and I could not wear it. I was happy to wear my bracelet the remainder of the trip. Na Hoku has been open for nearly 100 years (opened in 1924) for a reason. They are known as Hawaii's Jeweler bc they offer unique pieces that Hawaiians love, they stand behind their products, and they provide excellent service. My family has been shopping here for three generations, and I hope when mija starts her family, she carries on that tradition. read more

Had a great experience here. I was caught by a ring in the window and went inside. Lei was helpful and patient while I tried it on and even held it for me when I had to leave for a bit. My mom and I came back purchased some gorgeous jewelry. Im obsessed with my new ri read more

Na Hoku - Jewelry Near Me - Honolulu, Hawaii

Yesterday I went to this store. I politely asked to see a pair of gold pearl earrings with safety clip design . The salesperson said okay. Then on her way to show me, she asked an Asian couple what they were interested and proceeded to help them. She looked at me and asked me to wait. (In a nice voice). I wait a couple of minutes and felt insulted and left. Very poor decision and disrespectful. I'm Asian and retired. Will not go back to this store again. The salespeople need to be trained to help customers one by one and not skip around. Still upset at this rude behavior. ***Update: I've thought about this situation. I don't think the sales person thought about her actions. That's why I wanted to bring awareness and suggest training all sales persons to: 1. Greet each customer as they enter the store and let each person know they are there to help and to answer questions. 2. Help one person at a time. What the sales person should have done was to help me first since I asked the question to see the earrings and say to the other couple." I'll help you after I help this customer". There were 2 other sales persons there. She could have also directed them to ask the other sales people to help the couple. I think this is a reasonable request. I've forwarded my concerns to the head office. Waiting for their reply. Regards. read more

da Scene: Christmas Day wanted to treat my girls to a heirloom jewelry piece to remember our trip. Glad I didn't pull the trigger on classic bangles to surprise them, decided to let them pick out themselves and they wanted rings! da Goods: Kai went with a yellow gold free form pink fresh water pearl Maile ring with diamond accents and da wife went with a Rose gold Maile scroll 1/3 carat ring... and well, I got myself a Steel bracelet with Koa Wood inlays... what the heck right? Beautiful stuff. da Service: Actually went to Ala Moana 1st... wasn't feeling the Aloha, then Lewers (closed), but at Kalakaua they were soooooo nice, I was actually in there 2 times doing the looksy-loo thing and they were so helpful. When finally came back Christmas Day to buy, it was Moon who helped us and really took her time with my girls - I really appreciate the great customer service. Wife's ring had to get sized (quoted 2-3 days) but only took ONE DAY... and this was over the holidays! Was only a 2K purchase, but they treated us like it was 10k! Thanks so much, we'll be back next year to pickup new wedding pieces for our 25th Anniversary, see you soon! read more

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Bought second pair of earring for my daughter and she loves them. The staff re very attentive and helpful with suggestions. No discounts of any sorts are given such as military or healthcare. But the product itself is really good so it's worth it. My experience here is better than any other jewelry stores in Hawaii. read more

Thank you Gina Huang for you all your help with my pendant. I'm originally from Cali, but I visited my family in Oahu for the holidays. We went to town for some shopping and I had to drop off my pendant for it to be fixed. It took less than two weeks for the company to fix my pendant then ship it back to the bay for me to pick it up. Gina explained the process that would take place which I appreciate. She was thorough, knowledgeable, and kind. Definitely stop by this Na Hoku location to experience amazing customer service and to shop for some beautiful Hawai'i jewelry. read more

Great service and suggestions by Beth. Friendly, helpful, patient and knowledgeable. Fantastic customer service. Beth attended to the little things that matter when you buy jewelry. Mahalo Beth. read more

Love their design and quality of jewelry. The staff is super amazing and service was good!

Na Hoku is a local jewelry shop that sells beautiful Hawaiian jewelry and is in an excellent location on the main street in Waikiki. If you are looking for a beautiful souvenir from Hawaii and want nice quality jewelry, then this is the place to go. Great location, great variety, and helpful staff. They have a large selection of items to fit any budget. read more

Na Hoku - Jewelry Near Me - Honolulu, Hawaii

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Love my Tahitian black pearl and they fixed my chain when it broke very quickly and with no issues.

I came in for a custom ring and Hendrix was happy to help. He listened to what I wanted and helped me create the perfect ring from sizing to design. Thank you for all of your help, Hendrix! read more

This is easily one of the most unique jewelry shops I've ever been in. They advertise in Hawaiian Airlines magazine, so when we saw a location we had to stop in. Their prices are about on par with any other jewelry store, but they craft and supply some very unique pieces meant to evoke Hawaii-- from a sandal pendant necklace to earrings that evoke waves approaching a beach. They also have plumeria shaped jewelry. The staff was very friendly and helpful with everything we were interested in. We ended up not making any purchases on this visit, but we'll probably be back. read more

Just find out Na Hoku has a store in Fashion Valley, San Diego. I will definitely walk in to see other pieces or ask for a cleaning when I do my shopping. The sales lady Cathy just called me to make sure the whole service is welcome and smooth. Best service I've ever encountered. So I must write down the store where my pendant and necklace were bought. It is Na Hoku, Outrigger Waikiki Beach Resort store, just located near Westin Resort & Spa, on Kalakaua Avenue. read more

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Arisa, Arisa, gratitude to you for your professionalism and kindness! You went to great lengths to help me and it truly meant so much. You're an asset to Na Hoku. read more

Couldn't leave Hawaii with out an authentic Hawaiian ring. Looked all over, even to little shops and kiosks (who are waayy overpriced) and still came back to this jewelry store. Malia helped me (I think that was her name) and another nice lady. We purchased a beautiful rose gold Hawaiian ring. Customers Service, jewelry options and reasonable prices. Will be back for a watch next! read more

So disappointed with the item that I bought, plumeria dangling earring, the floating one plumeria fell off , after 3 weeks use...I mean wow, the quality of it, when I called customer service, she explained that loss of a part of jewelry is not covered, even if its quality issue. Addendum: called the hotline on july 13 or 14th, spoke to a female customer rep, explained to her i bought the items in waikiki branch around june 16, 2015. I still have my paperwork, will bring in fishermans wharf branch when i get to san francisco branch. read more

Na Hoku - Jewelry Near Me - Honolulu, Hawaii

Perfect customer service. The store manager Beth, and also Cindy, were beyond kind and helpful with our situation. We had purchased my wedding ring at a bay area location but decided to get it sized in Hawaii since it would have to get sent out there anyway, and we did not want to risk not getting it back in time for our trip. When we landed in Oahu a couple days before our last minute wedding, we walked into the store and explained the situation. They were so understanding and worked it out so that we could just use the ring for the ceremony and then send it out to get resized afterward. They promised a 4 day turnaround. As promised, we were able to pick it up 4 days later. Although it fit snug, the next day it felt uncomfortable and I had to battle hard to take it off, leaving my finger feeling raw. I thought that perhaps the resized ring was not going to work. We went back with our concern, and Beth explained that people tend to swell up a bit during travel and she advised for me to give it a few days after we get home before trying it on again and before going in for a resize. She made sure to email the bay area location to give them a heads up on the situation so that they would be expecting me if I needed to go that route. Beth was right. When we got home I waited a couple days and my ring fits perfect, comes off perfectly, no problem. This company really takes care of its customers. I've purchased a few watches and some jewelry from Na Hoku in the past, and I will continue to do so. read more

Took gf here to buy earrings. Was pleasantly greeted and was feeling welcomed through out the experience. Unfornuately, after purchasing 2 earring sets, one for her mom and one for herself. The following day gf decided to return both because her mom doesn't like the pearl earring, as for her, she realized the closing mechanism hurts and very difficult for her to remove etc. Overall, I'm rating based on the purchasing and returning experience which I felt this place did a good job. No attitude whatsoever on the returning part which shows their professionalism. Would definitely recommend friends n co workers to drop by here if they ever decide to visit this na hoku in waikiki. read more

This is the best jewelry store ever!!!! Everyone there is so friendly and never pushy.We have been to this store 7 times, buying watches, necklaces, rings , and earrings..Alecia is the best..Always smiling and works within your budget. She makes you feel right at home. We meet her several years ago when we bought our first jewelry. When we returned after my husbands stroke, she was so kind to get a chair for him to sit while I shopped. I told her we were only looking and could not buy due to high medical bills...She asked if I knew about retired pieces? I was able to get something under a hundred dollars. We have since been back 4x...Last year for our 25th anniversary we got a ring but needed sizing and we were leaving next day, Alecia promised to mail to us within 2 months due to the holidays..It arrived in 3 weeks..Alecia was on top of it!!! Alecia is a gem of an employee. read more

Mei was amazing! She helped my boyfriend and I pick out an absolute gorgeous ring for me.. It was around 9pm... We walked in just to browse and we walked out with the best customer service in the jewelry department. I had an eye for a specific ring and she helped us pick the right one. This was a promise ring and my boyfriend wanted to make sure I absolutely loved it... And I did. She made he process for resizing and purchasing a breeze. She wasn't pushy at all, and have genuine opinions of different rings. A manager helped us as well and she was from our hometown so we clicked well together too. Thank you!!! This location opens late and has beautiful pieces. read more

My husband always buys me a piece of jewelry when on vacation, well never again, stick with your home town jewelers. We purchased a Red Spiny Oyster ring set in 14 K gold on 10/27/15 at Pearl Factory in Las vegas. Less than two years later a segment of the spiny oyster shell fell out, I notified them in writing asking for the procedure for repair on their "lifetime guarantee" , since we were planning on returning to Las Vegas in less than 6 months, I choose to return the ring in person. I was told they would need to send it to Hawaii to Na Hoku. To make a long story short, there is no warranty, they said the warranty was for "normal wear and tear". Not sure how wearing a ring "on occasion" for less than 2 years would not be normal wear and tear. Anyway, they offered to repair the ring for nearly $300, I explained to them to return the ring to me and I will have it repaired at a reputable jeweler. Buyer beware. 10/4/18 - Na Hoku and Pearl Factory has replied they offered to discount the repair, yes, they dropped the price approximately $30 for the repair which still put the repair well over $200 which made no sense since they offered a "lifetime warranty", again for normal wear and tear, which after a few wearings I would think would fall under normal wear and tear. As I stated, I will only deal with "hometown" jewelers now both for purchases and repairs. This has taught me a valuable lesson. read more

Went shopping in Waikiki during our staycation at the Hale Kulani. Walked in here because I've been looking for some Tahitian pearls for my gf. Sales staff looked at us, then ignored us. I guess we didn't look the part of the tourist that was gonna shell out a lot of money. We stood there at the counter for a good 3-5 minutes looking at the pearls, with a few items that she really liked. The sales lady just stood 10 feet away from us at the same counter, looking at papers. I took the hint, and we spent our money on a few new purses instead. I'll see how service is at Maui Divers and Margos tomorrow. read more

Went in to windown show for myself and walked out with a beautiful ring for my hubby. His original ring was lost at work, so we had bought him a replacement with very little sentimental value. But we found a ring that will now be ny husbands forever ring and again has sentimental value. Julie, the lady who helped us was friendly, professional and very good at her job. I ALMOST bought the beautiful saphire ring that cost $900!!! read more

Wanted a Na Hoku plumeria ring after 5 years of hell..... I mean a rough ride. I didn't want to break the bank like my wedding ring. I won't look at the the ring the same. I pray I can afford a good opal before I die for my daughter that died. I paid my love.... Paid to the guy outside the store. Mele Kalikimaka :) read more

We bought my engagement ring here and had a very good experience at this store. Susan was our sales lady and she was very helpful and patient with us. I appreciated that she didn't try to push us over our budget. My ring was custom made in my size, 5.5. Over a year later I love my ring and its quality is excellent. Thank you Susan & Na Hoku for a great experience. read more

Very unique Hawaiian jewelry. High quality.

I like Na Hoku design and love the concept but if you have small ring size, they might give you little trouble later on. We had a great service from Ala Moana NaHoku store when my husband got an engagement ring few years back and went on to upgrade to a bigger diamond for our wedding Anniversary together. Since my ring size was 4.5 and they only had size 6, the trademark leaf carvings on wedding band was compromised when making the ring size smaller but it was still very pretty design over all. They come with cleaning and stone fitting warranty- which is always well worth the investment....so I thought. Well, just the other day I went to this store on Kalakaua for the first time while looking for a birthday gift and asked for the cleaning while I was at it, the staff there denied my Wedding ring was their brand.... I explained the design was compromised when Na Hoku jeweler downsized my ring band and attached bigger diamond, but she was not happy that I was asking for the cleaning and asked me to go to AlaMoana store where it was purchased since they were too busy to look into their system for my proof of purchase. No customer was at the store during that time. I went few blocks down to the Beach Walk store and their service was great, they recognized the design right away and cleaned my ring and recommended refitting the stone. Kalakaua location is prime for Waikiki so maybe they don't have time for customer care or they were maybe stressed that I was there to spend $50 not $5k, but this was bitter experience for my ring that I LOVE!!!! read more

The manager at this store (Julia) was extremely friendly, came here to purchase some jewelry for my mother and it was an extremely comfortable environment compared to the jewelry stores that were on the same block. read more

Love this Hawaiian jewelry store! Jessica helped pick 2 nice pieces for my and stepdaughter. Jessica was very kind, helpful and provided amazing service with a smile. Mahalo Jessica and Na Hoku! Happy Aloha Friday and Have an amazing 2017! read more

i bought a $500 gold charm which they attached to my charm bracelet. The charm fell off the very same day because the clasp they used split apart. They refused to replace the charm. It was a special so my husband purchased a 2nd one for me. They did not even offer a discount. We asked to have the charm soldered to the bracelet so it wouldn't fall off again. The clasp they used was not gold and tarnished within 2 days. Very disappointed. read more

A year ago I got a beautiful rose gold flip flop necklace...constantly getting compliments on it too. I wear it every day & somehow broke the chain, but I managed to clasp it closed (kind of ghetto looking). SO, walking past this store, I decided to ask if they have a jeweler on site that can repair my chain. I was bummed to learn they'd have to ship it off, which I can't do since I live in Cali & would be going home before it would be fixed. I was prepared to continue wearing it ghetto-like until I find a jeweler in Cali, but manager Julia was nearby and became my hero. She and an employee (equally nice) were on a mission to find the same chain in store for me so I can swap it out. Perhaps they didn't want me to represent Na Hoku with my ghetto chain clasp...but I think it's moreso that they're just that awesome! :) So grateful for their kindness. Mahalo!! read more

Our experience with na hoku began about 8 months ago when we purchased a beautiful emerald and white gold ring with side baguette diamonds as a wedding band. It was a size 7 and I needed a 5.5. We took it home and brought it back within the week for resizing. In that time through researching I discovered that a size change that large especially going down in size would greatly alter the integrity of the ring and make it very likely to lose side diamonds. Upon return I explained my concern to the sales lady. She assured me not to worry. After the resizing the ring looked great. Within a few months the emerald came loose and as I pointed it out to my husband I discovered the bottom of the ring had bent. He took it to the jeweler for repair. A few days later we got it back and one of the prongs holding the emerald had been flattened in order hold the emerald. Over the next few months I scarcely wore the ring because of work. I went to put it on after not wearing it and the emerald falls out. Again this ring is about 6 months from purchase. We take it to the store and explain the situation where at first my husband is told that is normal wear and tear. However the store manager made sure to explain the big favor she is doing by exchanging the ring and further stating the rings problems were wear and tear. After explaining that the problems came from resizing she went on to disrespect me and try to get my husband to agree with her. I almost left the $2000 ring after being treated that way. After searching the store for a ring that would be less dainty we selected a nalani ring with channel set diamonds and rose gold again beautiful. Given the first disaster I was Leary of the stones and were told since we sized up to a 5.5 it would push the diamonds in and not to worry. We were told it would be done by Wednesday. On Saturday when no ring appeared we called and were told that it should have shipped but the store will follow up Monday. On Monday we find out that this ring had loose stones and was not shipped because of that. Well this confirmed my beliefs about the workmanship. After explaining this was unacceptable and what we've gone through I was told that a completely new ring in my size would be delivered the next day and that they would call with a tracking number. When no one called we called them and then found out that the ring would not be delivered until the next day. This is poor quality merchandise and terrible customer service. Go to a more reputable jeweler your money should get you value and excellent service. read more