AVOID THIS PLACE. I literally just bought a Tudor BB58 a few days ago from the Tudor Boutique on Kalakaua (also under Ben Bridge), and figured I'd stop by here (since I was already at the mall) to have them change my OEM fabric strap back to the OEM bracelet. Big mistake. This Ben Bridge Jeweler (now at space #2226) is apparently a Tudor AD, so there should be no problem with them changing or adjusting OEM straps/bracelets. After waiting about 20 minutes, I was told that the watchmaker in the back was having difficulty removing the OEM strap, and for me to please wait. Huh? Another 10-20 minutes go by, and I notice several other reps being called to the back to assist. The rep assisting me looked nervous, but was repeatedly apologetic in having me wait for so long. This couldn't be standard practice for a reputable jeweler, let alone a Tudor AD. In total, I waited for about 45 minutes for them to change the bracelet and finally return my watch. I had a bad feeling, so I checked the back of the watch to see if there was any damage. Lo and behold - they scratched the crap out of my 3 day old Tudor. To their credit, Gail (Assistant Store Manager) offered to polish the watch and remove the scratch marks but I declined before they could ruin the watch any further. When I asked whether the watchmaker taped up the lugs to prevent scratching/damage while working on my watch (which should be standard practice when changing bracelets), the rep helping me said she didn't know. In any case, the damage was done and this doesn't fix the fundamental problem that the watchmaker/rep did not treat my 3 day old Tudor with care... even when they knew that I am a returning Ben Bridge customer (they checked and verified my purchase at Kalakaua). Please don't make the same mistake I did. If you value your Tudor (or any watch for that matter), take it elsewhere that handles your watch with care. Next time, I'll be bringing my Tudor to the Tudor Boutique on Kalakaua. AVOID BEN BRIDGE IN ALA MOANA. read more

Ben Bridge Jeweler - Complementary scratches from Ben Bridge (Ala Moana) for my 3 day old BB58. AVOID THIS PLACE AND DON'T MAKE THE SAME MISTAKE I DID! - Watches Near Me - Honolulu, Hawaii

Called and they moved to #2226 by the other Ben Bridge and by Bath & Body They couldn't put signage as their lease at the location ended read more

Ben Bridge Jeweler - April 2024?! No signage- is it closed? Moved? - Watches Near Me - Honolulu, Hawaii

Ben Bridges Rolex refurbishing and servicing program is top notch - they literally made my 1987 Rolex GMT 2 Coke look like new and operational - mahalo Onur Ozan - what an amazing experience read more

Ben Bridge Jeweler - Beautiful job with my ROlex GMT 2 from 1987 - it looks beautiful and Onur Ozan was spectacular-mahalo -Sco - Watches Near Me - Honolulu, Hawaii

It's hard to find a good watch when there's such a good mix of quality and quantity, but Walter was very helpful with helping me decide what to get and the check out process was very easy. Customer service was ELITE! Looking forward to visiting again! read more

I am very pleased to meet Kenneth at the Rolex in Ala Moana, he spends quality time with you and has patience with the questions you might have. I'm always amazed at the knowledge he has because I learn something new every visit I have with him. If you want someone who will advise you on future investments take the time to invest in him and in time it will pay off. Looking forward to the next time we see each other! read more

We walked in without having ANY intention of purchasing anything until we walked over to the Cartier Tanks. As we were on my honeymoon, we realized how this would be one of the few justifiable times for us to buy something so grand. While my husband is an avid watch enthusiast, I am well satisfied with my apple watch. However, the only watch that I like/am able to identify is the Tank. And then comes Peggy. Peggy greeted us so warmly and answered all of our annoying questions. Not once did she seem like she was "pitching" or pressuring us to make a decision. If anything, she actually encouraged us to take some more time to think about such a big purchase. After a consultation, we ended up going with the Tank bracelet. Peggy made this feel so special for us and gave us some more tips on how to take care of it as we went back home. I highly recommend coming here not even to shop but to get any "stupid" questions answered by the wonderful staff read more

Ben Bridge Jeweler - Watches Near Me - Honolulu, Hawaii

I have been frequenting the Ala Moana store for almost two decades. When they carried Patek Philippe, I would send my watch to New York via Timeworks for servicing. I have had very good experiences with the staff in the past. Recently, I noticed that Patek is no longer on display, and Casio G-Shock now has a prominent display. Breitling has opened their own boutique in the mall as well. In the past, I have taken my high-end quartz watches to the duty watchmaker for battery replacement because of the reliability of their service. However, today I brought a brand new wrist watch (head only) from my collection for battery replacement before it expired. Before examining the watch, I was lectured about expired batteries causing corrosion damage - which didn't apply to my watch. The watch head was seal in a small Ziploc bag running fine. I asked the receptionist to pass onto the watchmaker to be cautious as the watch was in NOS condition. My intent was to replace it back into the NOS box after the battery was replaced. A seemingly easy task for a watchmaker. The receptionist consulted with the watchmaker, and the job was rejected because it was "uncomfortable". A simple battery replacement. I am very disappointed the way this was handled and that the watchmaker did not make him/her available to discuss the work directly with the customer instead of communicating through a receptionist. I'll be taking my business elsewhere in the future. read more

I visited Ben Bridge to see if I can take a look at a watch that I have been looking to get acquire the past 4yrs. Luckily they have it for display and was able to check out the time piece, as everyone know it is very difficult to get a watch at this market especially if youre a no body. But today I am glad Mike was the one who greeted me. I am 100% not expecting any good service at all, maybe a good small talk, even so Mike showed me exceptional service. I didnt show of it much but I was impress, he even showed me his own time watch and told me the story of how he got it, deep down the guy is genuine, respectful and love what he does. I was not able to buy anything today, but I hope we can do business someday. Cheers! read more

Ben Bridge Jeweler - Watches Near Me - Honolulu, Hawaii

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my girlfriend and i reluctantly came to this Ben Bridge location after a disappointing and condescending experience at the Rolex boutique. we needed her datejust resized, but we learned it was a fake! but that's okay because Gayle, one of the amazing staff members here, broke it to us kindly and with compassion Gayle encouraged us to look around, and sure enough, my girlfriend instantly fell in love with a Cartier Panthère. we left with a beautiful new watch and a sense of relief, knowing we now have a welcoming place to return for all our future timepiece needs GAYLE single handedly made our experience a 5/5 with her hospitality and professionalism. thank you, Gayle read more

It seems that in this day and age where people cannot live without their smartphones or their smart watches, they lost a sense of style in wearing a good old fashion watch anymore or is it that the nice high end watches are out of people's price range? That's where Ben Bridge Jeweler Timeworks comes into play. They have over 5,000 square feet of all different brands and prices to fit anyone needs. Yes to me a watch tells a lot about a person and who wants to keep looking at their phone for the time anyways? All the workers here are professional. The last time I had to come down was to have them send in my dad's watch to get serviced. I trust them to send it out to the factory and I don't worry that they will swap out parts as I hear some pretty scary stories of how the inside of people's watches are being swapped out for copies. I don't have to worry about that over here. Thank you Ben Bridge for all your great service through out the years. read more

Ben Bridge Jeweler - Surprise for my dad - Watches Near Me - Honolulu, Hawaii

If you're into watches, this place is a dream to come check out the latest and greatest. The place is spotless, and aside from the stupidly empty Rolex cases (not the ADs fault), most every case was packed full of watches from Panerai, IWC, Breitling, and even Patek. My cousin and I were greeted almost immediately, and we looked around drooling. Kelly and Ryan helped us patiently look through a bunch of watches, and even offered us some coffee. We were not intending to buy on this day because we had some family matters to tend to, but our experience most definitely will bring me back here when I'm ready to pick up my next Panerai. Kelly even offered to steam clean my Sub for free, although I secretly think she also went in the back to check out the authenticity of my Rollie. Which is fine. This place was a completely different experience we had at the main Ben Bridge downstairs, in which they basically thumbed their noses at me. Hey Ryan, let me recover my wallet a bit and I'll be back to pick up a Panerai. read more

Ben Bridge Jeweler - Tried this Pam on - Watches Near Me - Honolulu, Hawaii

I was assisted by associate June, as I looked over several watch brands. Miss June was very knowledgeable and patient. Timeworks is all about the watches, luxury timepieces. Grand Seiko, Tissot, and Hamilton are just a few of the brands I chose to view. read more

Waited 2 years for a two tone Submariner. Bought a Sky Dweller and a Black Submariner in the mean time. When I complained about how long it was taking, suddenly a Blue Two Tone Sub arrived. My son bought a Blue Sub from them and waited 1 month and my friend bought one from Waikiki store and waited 2 months. My second son waited 1 week and got one. They sell to favored customers. You may not get one from there. Don't go to them. read more

Went in today inquiring about servicing my husband's Rolex. Tatsuyo was the first person to greet us and took us to the Rolex side of the store. He was very personable and helpful. Explaining every detail, even taking it to the in-store tech to check if there was significant cost that could possibly be incurred by first examining before sending it out to Rolex in Pennsylvania for the complete service. I especially liked that "Tats" did not try to hard sell us when suggesting I browse the jewelry side of the store when he got my wedding set complimentary cleaned. When coming back with the rings he did not put doubt in my mind about the stones being loose like other jewelry stores did when asked to clean them. Tatsuyo is a fine representative of this Ben Bridge store and I feel integrity exude from his demeanor. Non-judgmental, very knowledgeable, expressive and exuberant. He reassured us every step of the way. In fact, we left the Rolex to get serviced and walked out more than satisfied, thus leading us back into the store for an opal ring that caught my eye. The ring wasn't my size but as a service he was going to check if the upsizing could be done with no extra charge. Another gal said that we could get our money back if I didn't like the extra charge after sending it out. That means normally I would have to buy it first, ring gets sent outside to check on a resize fee, then I can cancel the sale if I don't want to pay for the fee. What!!? Wait . . . No . . Give you money now?!! Tatsuyo intervened with "we'll send it out first and will contact you if there is a fee, then you can decide". You're the best Tats!! Will update you all when we get our Rolex back!! read more

I have an old WalMart watch that people always confuse for a Rolex or something super fancy. Well the battery finally died and I happened to be wearing it while I was in Ala Moana mall and I happened to be walking past Timeworks watch store. I stopped in to see how hard they would laugh at my watch. It turns out that they also fix broken watches and replace stones. They had some tiny diamonds laying around in the back that they told me to use to replace the missing cubic zircons. So I did, and they did. This dumb Walmart watch has a lot of sentimental value to me, as it was given to me by my dad before he passed away. Watches are going the way of the dodo bird now that everyone carries cellphones that are keyed into the nations nuclear clock system. This watch is an Elgin, which is laughable, I know, but to me it's better than any Rolex. I wore this watch to the bottom of the deepest cave on planet earth (Krubera cave, Georgia, Russia). My father and I were spelunkers, stemming from the South Dakota Grotto Club (https://www.pahasapagrotto.org/). Don't be afraid of the fancy window dressing at Timeworks. There's real men there. read more

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This is my go to shop for luxury watches! The Sales Associate Sato is the best! He makes you feel like your his childhood buddy that you knew since small kid time. Recently purchased a Grand seiko. He gave me his honest review of the watch. If you are interested in luxury watches then see Sato he will not disappoint. read more

Ben Bridge Jeweler - Watches Near Me - Honolulu, Hawaii

Long time customer checking in! Be prepared to be blown away when you shop here! Big beautiful store filled with a huge selection of prestigious luxury timepieces. Love stopping in when my wife and I are on vacation. Been a customer here since 2016 when we purchased a Datejust for my wife. Many years and plenty of purchases later we are still loyal customers. Yuki's hospitality and knowledge of everything in the store is amazing! She is always quick to respond to my many questions and always a friendly face when we stop in. If you love timepieces then I encourage you to stop in for a visit on beautiful island of Oahu! read more

Super good customer service. They made me feel like one VIP. David the watchmaker did an awesome job replacing the battery on my Breitling and was super helpful with resizing the band. Quick service and fair prices. Definitely recommend! read more

Just an update to my previous review. I went into time works looking for a new watch. Sato was very knowledgeable and friendly. I was able to get my first Tudor watch. I will definitely be back to purchase more watches from them. Thank you Sato! read more

Ben Bridge Jeweler - Tudor Black Bay GMT - Watches Near Me - Honolulu, Hawaii

I had the pleasure of working with Sato-san, who provided me with the best service I had ever experienced at a watch boutique here in Oahu. He was patient, professional, empathetic, and kept the conversation going with me and my wife. We talked about all sorts of things and I felt genuinely heard. I expressed interest in a watch and he said he'd look out for that one for me. He gave me a realistic timeline of when it'll likely arrive and explained to me the company's policy. Needless to say, Sato-san pulled through for me (in record fashion) and contributed to another important memory of visiting Hawaii and what I hope to be a long-lasting relationship with this boutique. read more

We love Ben Bridge at Ala Moana and have worked with Hiroko and also Kenneth. They both provided excellent service, often replying to questions by text even after hours. We have bought a few items here and have been completely satisfied with everything. The level of service is exceptional. We have ordered some custom jewelry and a couple watches, and plan to purchase again. Highly recommended! read more

[Note that this is for the larger location near Nordstrom that features Grand Seiko, Tudor, IWC, Panerai.] Visited this past week and frankly I received dreadful service. When I asked the young salesman "do you know when you'll receive the newly announced Grand Seiko hand-wound Spring Drive" his response was "you can hand wind all Spring Drives." Yes, like I can hand wind almost any modern automatic movement. He obviously had no idea what I was referring to even when I specified the SBGY007 reference number. He then asked me "if the watch was leaked." Once he realized I was asking about a model he didn't have for sale, he proceeded to rudely look at his phone and ignore me. I'm not coming back here. Just terrible. read more

We worked with Hiroko Shirai for my very first Rolex purchase. We were celebrating our anniversary and visiting family in Hawaii. We reached out to Hiroko prior to our arrival. She was able to find the exact configuration Datejust 41 I was looking for! She was very pleasant to work with, and my kids were calling her Auntie by the time we left. I look forward to doing business with her for future purchases! read more

Ben Bridge Jeweler - Watches Near Me - Honolulu, Hawaii

I'm so happy for the wedding band that I got. This was already the second jeweler that I've been to for the day and kind of already had my eyes set on a certain style, size and color. I wasn't expecting to leave having bought something. I really just went it, was immediately welcomed by the staff and was set with a jeweler. The jeweler must've already know what I wanted because the first one she picked was the one that I wanted. I'm so stoked. She answered all my questions about the ring and the process and was very helpful. I never felt like I was judged by appearance at all. In fact I literally walked in with shorts, a loose shirt and some shoes. She approached us like any other customer. I was very please with her service. What I like is that they even provide a lifetime warranty on services. of course with one time fee. Still that's pretty great and how it should be. Thanks Ben Bridge! read more

I have been collecting fine time pieces for over three decades. Today I decided to treat myself to something I have been wanting for about a year. I walked into Benbridge time works and was greeted by Lisa. I have known Lisa. for several years, she's the manager. Lisa. always gives the very best customer service and advice. She made my purchase smooth and fast. All the sales representatives at Benbridge know their product inside and out. They can even tell you what movement is in each watch! It is always a pleasure to do business with this company. They have a wide selection of wristwatches available in all price ranges. Brands like Rolex, Breitling, Patek, IWC, Hamilton and many more. You can buy a watch as low as a couple hundred dollar or as much as several hundreds of thousands of dollars. Either way you'll walk out with a fine time pice that you'll treasure for a lifetime. So head on over to Benbridge time works. You won't be disappointed. read more

Great service ! I even had this tray of cookies and water offered while shopping ! Jim was very patient to describe products I was interested in. Will be back soon read more

Ben Bridge Jeweler - Watches Near Me - Honolulu, Hawaii

June was amazing to work with. This was my first experience buying some high end watches and June was able to guide me thru every step with fun and ease. She was able to take her time showing me watches of all sorts to ensure I got a piece I truly wanted and not some random piece that will sit in a watch case. Sizing the watch took some time, only because it was a rubber strap that had to be cut to size and if cut too short, then there was no going back. I loved the experience and can't wait to get more timepieces in the future. read more

Great selection and very hospitable. Miho was knowledgeable, accommodating, and friendly. I will definitely be back in the future.

I used to frequent the location for a while with my brother during pre-COVID times and in the middle of the pandemic as it was the place for us to grab watches we wanted. Writing another review after months of dissatisfaction from the location. Previously we were given various privileges and warm hospitality from staff since we were always buying a new time piece every other week. But once we had what we wanted, it was harder for us to find the watch that clicked. That's when we started experiencing lack of attention from the staff in general. I understand shortage for different brands exist as of late, but having to build a "monetary relationship" with the boutique to get pieces we want? I feel that's just not proper business ethics to begin with. If I wanted any sought after timepieces, they want you to spend an x-amount of dollars just to get what you want. At this rate, why would I pay over $100k at the store with random things just to get a watch at MSRP of $8000? This is what drives collectors to move into the gray market since it's cheaper and faster that way as boutiques try to hook you into buying unnecessary things and don't tell you till you're deep in. Additionally, I bought a JLC master geographic back in 2020 and it was not running properly. So I claimed warranty and was sent to a service center. It was in mint condition when it was sent to the service center, but when it came back after a month and a half, it was all scratched up, they didn't even bother polishing it before sending it back to me. They threw me in a carrying case as some type of consolation for the trouble which was unacceptable. When I asked why it got scratched up, they were only able to tell me thats what happens at service centers. I was frustrated to a point where I ended up getting rid of the timepiece the following month. Now I absolutely will not get a JLC let alone anything else from this once frequented location. If you're a true collector and a firm believer in fairness and accessibility to timepieces, look elsewhere. I'm definitely taking my business elsewhere. read more

The people here were friendly when we took in my husband's Rolex, and they were patient with my kids wanting to wander around. I'm glad they were here and don't have anything bad to say about them. read more

I bought a watch from the Ben Bridge store in the Ala Moana Shopping Center. Yuki and Sato were very nice and helpful! I am a totally satisfied customer! P.S. I went to the other Ben Bridge store in the Ala Moana Shopping Center earlier, and Nobu was very nice and helpful too! read more

Service depends what you wear. I wore designer clothes and received excellent service, but came in the next day for a Rolex and received garbage service. The 6foot, chubby Chinese service personnel is as snobby as they get. He pretends to be classy, but just a pretentious dick. We don't go into a store looking for a Rolex without knowing what it will cost. I know what I want, and if you're judging me by my clothes, then I will also. Learn to tailor your crappy suit, wear a tie bar at the very least, and hit the gym. You work for customers, and that's how you make your living. My recommendation, go to the Real Rolex store on the other side of the mall. This occurred at 11:45am on January 14, 2019. read more

Excellent customer service from start to finish! Jim and Karen were both great to work with and I would highly recommend them to anyone interested in purchasing a Rolex. They treated me like family, answered all my questions, and made my first buying experience thru Ben Bridge very memorable. There is no doubt going forward that I will be a lifetime customer and I can't wait to add another watch to the collection in the future. read more

After the fiasco with Tourneau, called Ben Bridge and was assisted by Yuki, who asked their watchmaker if he could change the battery on my specific brand of watch. He could! She also told me up front that if I was coming in, to do so before 11 a.m. because the watchmaker would be moving to their other store at 11 a.m. Now THAT'S customer service! Got into the store before 11 a.m. and had my battery changed in less than 10 minutes! And for only $25, what a deal! Very happy to get that errand completed quickly and reasonably priced, without being given the run around! read more

Called yesterday to get an estimate for my watch battery replacement and was quoted $25-$60. That sounds about right so I went at 11am since they opened at 9:30am. When arriving there, I was about to open the door when the employee motion to Stop and Wait. OK, so I waited and waited while the employee and then security person inside continued to "talk stories." Minutes later, the security guard looked outside to see if I was still there, and motioned to continue waiting.... FOR WHAT??!! They weren't doing anything!! Then the employees walked away from the door and headed towards the back of the store, so I waited until the employee looked again to see if I was still waiting, then I turned and left. What a waste of time that was!!!!! In Yelp, I read that Hawaii Watch Service Center had great reviews, so I headed there. Parking was a little difficult in Chinatown but when I got to the store, my watch battery was replaced within 3 minutes!!! When I looked over the counter, he was already wiping my watch with a cloth, handed it over to me and said, "that's 8 dollars." Whoa!!! Larger stores in Ala Moana are air conditioned and really nice, but there's a lot to be said about the excellent service and cost from the little mom and pop stores!!!!!!!!! read more

Amazing and very friendly staff!!! I bought my first luxury watch from them!! The sales associate Mike was awesome!!! They have a wide selection of luxury watches too. From Tag Heuer to Rolex you will find a watch you will like!! read more

This is a five star review for the wonderful service provided by Mark Smith, salesperson at Timeworks. I saw a nice Breitling watch in an online ad. Mark was very courteous and helpful in every step from showing and describing the watch and its features to eventually helping me with making the purchase. If you are looking for a new watch and would like first class service don't hesitate to ask for Mark. He's a good guy and will help you through the process. read more

I don't know what they are doing here in terms of servicing/troubleshooting. Took a 1 year old automatic watch to be looked at, the "Watch doctor" said it needed servicing, would take 3-4 months to do the service and cost $75.00 for shipping. Took same watch to another authorized dealer, they WOUND the watch and declared it -2 seconds per day accurate. What the heck is going on Ben Bridge!? Total loss of faith in the store here at Ala Moana. This "Watch Doctor" should be ashamed. read more

The sales staff was very helpful and friendly. Hopefully I'll get my watch on order soon. Kenneth Osako was particularly well versed on the process, and I would highly recommend anyone looking for a fine time piece or jewelry to consult this amazingly sales professional. read more

I had such a positive experience at Timeworks that I felt I had to sign up for this website just to share it! Salesperson Kelly was such a wonderful, sweet and PATIENT individual towards me and my hemming & hawing over whether or not I should get a certain watch. I think I was in there well over an hour (after having originally just walked in to window shop) and she showed my at least 5 pieces, answering my detailed and specific questions about each one of them. Suffice to say, despite my not even planning to make a purchase - much less a multi thousand $ watch - I walked out with a brand new very special and awesome watch that day! Wow! Props to Kelly for explaining all the functions, warranty info as well as Ben Bridge's policies regarding service and future care. Kelly really went above and beyond! Mahalo nui loa!! read more