I went in a simple ballpoint ink refill. They were very cordial and kind. It was only a $10 purchase but they treated me like I was purchasing a major item. I appreciated the gracious service. Owen was very personable, classy and kind. They replaced my pen cartridge and wiped it down and restored it to the box. Thank you Cartier for truly classy service read more

Rumi was so awesome! She was so friendly and kind and went above and beyond providing us excellent customer service and making us feel so comfortable! She help me select my Love Bracelet and had it special ordered for me! And my daughter's loves her new Love Ring! We were very impressed at her knowledge being with Cartier over 20 years! She will definitely be our contact person for our future purchases! Mahalo Rumi, you're the best! read more

I came here to purchase my very first classic love bracelet and small diamond Just Un clou bracelet. Each experience was exceptional. Kevin is hands down all the way. Made an appointment to see him. He is very knowledgeable with the products. He doesn't pressure you or make you feel hurried during your appointment. Kevin came highly recommended by several of my co workers who made their purchases through him. I'm so glad to have had a positive experience at Cartier because of Kevin. Love wearing my stack..... read more

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I was killing time with a friend in Ala Moana Center on a random day. After she accompanied me to an appointment nearby, she asked if we could check out Cartier. She figured to walk around to see what they offered so we walked in. While looking at some jewelry and watches, the store manager (Camy) came out to greet us. My friend had no intention to purchase anything but a watch caught her eye. The Sales Associate (SA) and Camy guided us to their VIP room where we were served beverages and a cookie. My friend decided to get the watch and the SA went through the sales process with her. Camy and her staff were extremely professional and friendly. I was reminded on how good my friend is at shopping since she had no intention of making any purchase when she walked in. She is exceptionally good at spending money lol. My friend left happy and loves her new watch. This is definitely a good store to check out if you're looking for trendy high end jewelry, watches and accessories. read more

Cartier - Jewelry Near Me - Honolulu, Hawaii

Had the best experience here with Darryl! He was so kind and knowledgeable! So happy with my purchase and grateful for the amazing service :) read more

We came here to look for a basic necklace that I can wear casually. We didn't make a reservation but we were allowed to browse while we were waiting for an associate. But within minutes, Erica came over to help us. I was interested in both Love and Trinity collection. She didn't mind showing us both and letting me trying then on. In the end, I picked the Trinity collection, the basic necklace. The whole experience was pleasant, we didn't feel rush or pressured. Erica was patient and courteous. We found out that she was also from Hong Kong so we felt especially close with her. If I am going to buy another piece from Cartier in the future, I am sure to return to this store and ask for Erica. read more

Cartier - Jewelry Near Me - Honolulu, Hawaii

Was casually strolling the mall and walked into Cartier for an anniversary gift. Kevin S greeted us at the door and gave us space to check out the newly renovated store and the Love collection. Kevin was knowledgeable on every product questions and respectfully suggested bracelet that compliment my skin tone. We ended up with a ring and Kevin made the purchase so pleasant. We will return to service our watch and other jewelry purchases. read more

The staff are always so welcoming and endearing when we come in. Especially, with our littles! They provide a coloring book with crayons to keep them occupied while she shopped. Our SA was so patient while trying on ring sizes. Because I didn't have the time to do it same day, she even told us to come back whenever we wanted to get engraving done to both my bracelet and ring. Always love coming in! read more

The staff was very friendly. She even gave our daughter coloring book and crayons. We were offered sparkling water and juice,too!

I had a lovely experience with Travis! The store manager Sanford also came by to say hello. He offered me a glass of champagne and was very delightful! I walked in to get sized for the Juste de clou bracelet. Travis was very helpful and attentive. He spent a lot of time with me. I tried on various bracelets. Including the love bracelet, both with and without diamonds. I also tried on the love rings. I loved the classic look of the rose gold love ring. It's perfect for every day use. Travis was extremely helpful in writing down all the details for my husband, so he can just walk in and purchase the exact item I want. I purchased the love ring during my visit. I can't wait to receive my Juste de clou rose gold bracelet from my hubby for my birthday gift! Mahalo Travis and Sanford for a wonderful stress free experience! read more

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Always stop by when I'm in Hawaii- always welcoming by sales rep Rumi, She is knowledge, kind, sweetest person ever!!! They have recently remodel this place and its beautiful! read more

Wendy was very helpful and patient while I decided on a Love bracelet. Much better experience than I had two mos ago at a different Cartier location on the mainland. read more

I've shopped here before and never had an issue. Had some family from overseas visiting. The sales lady was extremely rude and not willing to help. We were looking for a different color watch band for a Cartier watch, she wouldn't even go to the back to see what was available. "Well what color do you want so i can go look" we didn't know what was available and wanted to see our options. After this first interaction i didn't want to give her any business and went to Neiman instead. Do better. read more

I visited the store last weekend with my mom, traveling all the way from San Francisco so she could buy me a Love ring. The associate told us they didn't have anyone available to engrave the ring and asked us to come back in a few days. For a luxury brand with so many employees on the floor, it's disappointing that you don't offer same-day engraving--especially for tourists who come from out of state. You essentially lost out on a $3,000 purchase. The lack of accommodation and customer service was truly surprising. read more

The Ala Moana location is the only Cartier store in which I had an outstanding experience (granted I've only been to a few). From the minute I set foot in the store to the second I left, everyone was so kind and professional. Travis was my SA and I would rather fly back to Hawaii to make a purchase than visit any of the stores located near me- especially not Valley Fair because if I'm dropping thousands of dollars, I'm allowed to be petty. Travis was so gracious and never made me feel rushed or pressured me into buying anything. I was able to try out 3 pieces at a time to compare and get a feel for what I really wanted. Additionally, I really appreciated how he took the time to point out features on certain pieces and provided the story behind the jewelry as these were all details that I would have never thought to ask. If you're planning on making a purchase from Cartier, I would highly recommend this location. The associates here are truly trained on providing excellent service. read more

Came here on 2 separate days and both times without an appointment but they were able to squeeze me in. On the first visit, the SA who helped me was super nice. I knew what I wanted and she was able get me in and out really quick. She also took the time to gift wrap my necklace and gave me a bottle of champagne to celebrate the occasion. Conversation was easy and I left happy. My second visit was very similar wherein I knew what I wanted except the SA (different one) wasn't as attentive. First off, I know my size since I'm already wearing Cartier bracelets and prefer a tighter fit. I also have baby wrists. While I appreciate the thought of wanting me to compare the fit, if I'm a 14 in the Juste un Clou and a 15 for the Love then it's really unnecessary to have me try the 16 and 17 for the Panthere. She also didn't gift wrap my bracelet nor look like she was going to offer any goodies post purchase. Overall, love the lower tax rate and the selection. read more

Cartier - Panthere - wedding gift - Jewelry Near Me - Honolulu, Hawaii

BEWARE OF THE REPS SELLING YOU DEFECTIVE ITEMS!!! We were sold a Love Bracelet with 6 diamonds that had a defective bracelet closing system! When I was trying on the bracelet, the rep (who no longer works there) told me the closing system worked that way - that the two ends of the bracelet did not line up directly with each other and were offset by a little. The rep told us that was "normal". We didn't know any better since it was our first Cartier purchase. A few months ago, I went to get the bracelet cleaned at a different Cartier store. This was when I was informed that the bracelet had a defect! I then had the bracelet sent to the New York store to get a diagnosis of what was wrong. Turns out the bracelet closing system is broken and would have to be reproduced for a cost of $2,100! We were shocked since we were sold the bracelet in this condition. It is not right that we now we have to pay for it to be corrected... The management team couldn't do anything for us, so we're stuck with this lemon. I hate to write this review since we have made multiple purchases at this location before we found out we were sold a defective item. Cannot believe Cartier would even allow defective items in their inventory to be purchased in the first place. read more

Worked with Rumi on the purchase of my Santos Medium. She was awesome to deal with and did not pressure me at all when I can in initially to try the watch on to see if I would like it, and I sure did! Came back the next day to wrap everything up and it was all smooth sailing from there. Thanks again Rumi :) read more

Cartier - Cartier Santos Medium - Jewelry Near Me - Honolulu, Hawaii

Beautiful location with amazing service! I always have to treat myself to a little souvenir when on the islands. ;) I always come to Erica, she's so friendly and knowledgeable! Definitely worth stopping by while you're at Ala Moana. read more

My wife really likes Cartier. She has excellent taste. I told her early in our relationship that I wouldn't get any high-end, luxury jewelry for myself because I'm a low key kind of guy, and I don't like to show off. Slowly over the years, she's been breaking down my armor, and I guess I can level up to mid-low key guy. Cartier is located in Ala Moana Shopping Center, 2nd level, near the stage, across Louis Vuitton. It's currently the only Cartier store in Hawaii as the Duty Free location is closed and will stay closed till probably next year. You have to make an appointment on its website to visit the store. We tried to just walk in, and it was either all booked for the day or the next available appointment will be several hours later. It's too bad we didn't get in that day because the prices went up just two days later. Doh! -_- I went to try on first, and it was Kevin who helped us. He was courteous, friendly, and professional. He never pressured us, and made us feel comfortable. I wanted to compare with another brand. After a night to think about it, I decided on Cartier! Made another appointment for the following day, but he wasn't working! This time Miwa helped us. She was very nice and friendly, patient and well-spoken. Inside is definitely super clean and organized. Security guard at several posts. Hand sanitizer before you enter and wipe with a super thick Cartier napkin. Overall, I had a nice experience, and my definitely happy with my new Love Collection ring. You can definitely see the quality and craftsmanship. I hope this is it for me, but further along the line and my armor wears down, I might get a watch too (since my wife has a Santos Demoiselle). read more

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2024 summer Hawaii vacation included a trip to Cartier. My initial reaction was disappointing as they are located in a very small location as their main location is being remodeled. It didn't have the Cartier feel. Additionally, the girl in the front was very flat and when I told her I was looking to purchase something she looked at me up and down as she thought I wasn't serious and probably couldn't afford anything. I almost walked out but knew I wanted to purchase another piece in Hawaii. She is the only reason why I'm knocking off a star. Rowena, the SA, saved the day. She was so kind and helpful. I knew exactly what I wanted and she was not at all impatient or pushy. I was with my daughter and she brought us both guava juices and chocolates. I will definitely come back next year and ask for her! read more

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Service here is top notch. The SAs here are so nice. You need an appointment to get in the door these days because of COVID. They have you sanitize your hands at the door. I noticed that the SAs all wear gloves before touching the merchandise. You walk in the door and the watches are in the back. The purses are in the back to the right in a separate room. The showcase in the main showroom is where the pricier pieces are located. Cartier is known for their watches and two of their jewelry lines: Love and Juste Un Clou (just a nail). I'm pretty sure that's their main sellers. Most people get the bracelets, but it also comes in rings, earrings, and necklaces. Don't hesitate to make an appointment if you want to go in and browse. The sales associates don't mind showing you items and are there to answer all your questions. read more

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I wanted a watch for myself to celebrate a special anniversary, I have been working through text with Wayne Wang. Wayne was very attentive and recommended a model that fit my taste suitably. Wayne also was able to tell me a little bit of the history of the model. It's awesome to wear a piece of art like this. He's my new go-to guy any time I want something from Cartier. The shop is in a great location, right upstairs from center stage, so no hassle finding it. Besides, Cartier is Cartier -- what more can I say? It's not for nothing that they have so many Royal Warrants. read more

Cartier - I'm now the proud owner of a Tank Americaine - Jewelry Near Me - Honolulu, Hawaii

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*Very late and deserving post* Hands down the best Cartier boutique in my book. The staff are very friendly and accommodating. Nice inventory. And most of all my dearest and sweetest friend that goes above and beyond whenever I'm visiting. Just a txt away and he will have it ready or transfer it in on time - KEVIN S. Thank you for being such a sweetheart! I can't wait to see you again next year! Aloha & Mahalo read more

Cartier - Jewelry Near Me - Honolulu, Hawaii

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Great experience at Cartier in Ala Moana mall! My sister purchased a sentimental love ring for a significant accomplishment in her life. And Travis was respectful and took extra time and care to ensure my sister made the best decision for herself. His professionalism and patient demeanor was much appreciated and had us leaving the store impressed with the Cartier experience. A+ customer service from Travis, will recommend him to friends and family in the future if Cartier is something they plan on investing in read more

Cartier - Final Sale of the Cartier Love ring with exclusive packaging and French champagne - Jewelry Near Me - Honolulu, Hawaii

This review is mainly for the amazing appt I had with Rumi! Leading up to my appt, I had contacted Rumi via text to let her know ahead on what I was looking for specifically and what sizes I can possibly be. She was always responsive and very friendly. When we met in person on the day of the appt, Rumi treated me like a long-time customer. We don't have a Cartier boutique in WA state so I've purchased at other Cartier boutiques while on travel and this was by far a wonderful experience everything from the attentive details to the knowledge Rumi has. She took us to their private room for my appt where she had the pieces all ready for me to try on. She really made sure I was happy with my purchase as this was an early birthday gift! Rumi even offered to polish my love rings while we were waiting for my new pave JUC ring to be wrapped up! I will definitely recommend Rumi to anyone who's looking to get their Cartier piece at this boutique. She is the best and I will be sure to go back to her! :) read more

Cartier - 09.11.2022 - Jewelry Near Me - Honolulu, Hawaii

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I'd like to preface this review by saying I'm not a luxury brand kind of girl but I did grow up in a household that embraced everything luxury, from riding in BMWs & Mercedes Benzs, to wearing mom's Burberry and Louis Vuitton purses, to living in the best neighborhood after growing up near the projects. So when people buy me luxury things, my heart stops a second because I would never bear that price tag on my own lol, but it feels like home. Anyway! It was my birthday so I wanted a Cartier LOVE bracelet. We texted our personal shopper, Rumi, who helped with previous purchases to make our appointment today. We were running late (per usual) but called the Cartier Boutique and was reassured that we were still able to walk in at 4pm instead of 3pm. We were greeted by the man who helped us on the phone prior. At the door, we were asked our names and our appointment times. Masks are worn by staff at all times. Hand sanitizers and gloves are offered at the front door. Little water bottles were given to us also. That was so nice for this breastfeeding mama! Because we were much later than scheduled, Rumi was helping someone when we walked in, but she helped us when she was freed up. She's so sweet and funny. All staff seem so knowledgeable about the jewelry that no matter who we spoke to we were given the best customer service. As we walked in we saw a Jake Gyllenhaal ad poster and we talked about how everyone hates him (lol). But like Alex said, love isn't too far away from hate hehehe. Now to the jewelry: I couldn't try everything on due to time constraints but I was sized for my LOVE bracelet & I also eyed the LOVE rings to match. Rumi helped me don the choker-style LOVE necklace, which Alex says would look great with a V neck outfit. Everything looks sooo much better than I imagined. Alex wore gloves the whole time, too cute. I will be back VERY SOON & will post an updated review right away. read more

Cartier - Thank you Rumi - Jewelry Near Me - Honolulu, Hawaii

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Ahhhhh my last day in Oahu, I was just window shopping at Cartier for fun but Erica insisted I try on some cute little bracelet and sold me on a love collection to add to my arm candy. Thank you for your help and kindness in showing me all the collections. I love shopping in Hawaii! Mahalo Erica! read more

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Excellent customer service and quite a smooth transaction. I wish I remembered the name of the girl who helped me because she really knew what she was talking about. read more

Cartier - Jewelry Near Me - Honolulu, Hawaii

We've been back to see Erica a few times who has been a pleasure to work with. A tip: They can engraving on site, but if you plan on having your jewelry engraved, be patient and have them send it off to New York. Their machine on site etches it on. Sending it off will be done by laser, which comes out cleaner with much better results! See the comparison of photos. read more

Cartier - New York engraving (laser) - Jewelry Near Me - Honolulu, Hawaii

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While on vacation in Hawaii, I wanted to buy my husband a new yellow gold wedding band for our 20 year anniversary as a special surprise for him. I tried booking an appointment online for the following day, but since there was no availability, I called the store and spoke with someone who was extremely helpful and booked me an appointment for my preferred time on the day I wanted. From beginning to end, Kevin Sugimoto, was an absolute delight and helped me select the perfect new wedding band for my husband. He made me feel comfortable and welcome at this lovely Cartier location. His level of service far exceeded any of the luxury stores in Southern California where I typically shop, and truly made the experience wonderful. Kevin was an expert on ring sizing, fit, and all things Cartier. My husband loves his new yellow gold Cartier wedding band and prefers it to his old platinum band. Going home with a Cartier "souvenir" from Hawaii was memorable, and we will definitely visit this Cartier location in the future for another treat. Kevin went above and beyond in helping me create the perfect 20 year wedding anniversary memory that will last a lifetime. read more

My fiancé and I came in after a long rainy day hike. We couldn't find Cartier by Waikiki beach and decided to come here instead. This is my very first Cartier experience. We were greeted in an empty store and was asked if we had an appt. I kindly said no, I'm just here to buy one thing I've been wanting. They quickly helped me out. Nadya was extremely kind and accommodating to us. She let us take a seat, didn't rush us, answered all my questions and let my try on other rings! We were in hiking clothes and looked like a mess after a day in the rain. Nadya made me feel like a VIP. although there was no fancy "champagne, water, coffee, etc." I received such great service. She Included cleaner, travel case, and everything needed. Definitely felt so welcomed in such a luxury store! 10/10 recommend. read more

Cartier - Jewelry Near Me - Honolulu, Hawaii

Last time I visited Cartier, we did not make an appointment and we have to wait and we end up leaving with out check anything out, this time, after shopping at Hermes, we walked by the decided to go in to check it out again without an appointment, surprisingly we don't have to wait and someone come to take care us within 3 minutes. We shops at all the high end stores inside Ala Moana shopping center and kind of know how each and every stores greet and treat their customers. The lady who help us was very patience, my wife asked for all the difference sizes, styles to try them out. While my wife was shopping, I walked around and check out the store and noticed they do have a lot of staffs on board. At the end, we can not make up our mind on what to get, so the lady kindly gave us her business card and wrote down the information of our items in case we decided to go back to purchase it. I will see if which store win my wife's heart this round. read more

Cartier - Inside the store - Jewelry Near Me - Honolulu, Hawaii

I've sadly ended my love affair with the glorious red box. As of this week, the best SA I've ever encountered has moved on to other endeavors. Since the change in management at this location, it hasn't been the same. Several sales associates have moved onto greener pastures. It really breaks my heart. The vibe, ambiance, energy... just different. If I ever have the urge to purchase again, it will be in NY, California, Vegas or any other location I travel to or possibly online unless management changes. Only reason I left stars on this review is that the product really is impeccable quality and hard to deny the allure of Cartier. read more

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When you go to Cartier , you expect not inly quality of products but the quality of service as well. It was definitely delivered by Nadya! It was my first Cartier purchase and Nadya's customer service was absolutely outstanding! Thank you so very much! I am in love with my bracelet ( get soo many compliments, too)- it's a great start for my Cartier collection read more

Cartier - Cartier Trinity Bracelet - Jewelry Near Me - Honolulu, Hawaii

Staff was approachable & personable. I purchased something for myself and came back to next day with my sister. We both ended up picking up another item each. We did not have an appointment as we were shopping the other stores on the same level & just decided to stop by. However, it was a pleasant time. Would shop here again. read more

There's a lot good reviews for Rumi but I had an extremely unpleasant experience with her. I came here to check rings after checking Tiffany's to compare. I know to size my ring size down because of Hawaii's humidity and last time I didn't listen to that advice the ring slides off my finger when I wave my hands. Tiffany's SA gave me the same advice as well. When I told Rumi the size I wear she gave me a doubting look. She was very passive aggressive. I told her my prior experience and she asked me questions how long have you been in Hawaii and said my finger size is not from swelling. And then she asked me what did I do with the rings that were too big for me. Excuse me? Why does that matter? & asked me questions that were unrelated. I know passive aggressive fat shaming when I see it. Took my business elsewhere where the SA treats me with respect. Got my ring in the size I said and now that I'm back home it fit perfect. read more

Rumi is awesome, she's super nice! I got everything I wanted during my visit. Highly recommend an appointment and seeing her!

I ordered a bracelet for my Ballon Bleu watch from this location a few months ago. The service from the representative was awesome. Even the gentleman who was near the door was nice as well. The value for all of their items are always on point. I would definitely go back to this location and purchase additional items later for the family. Cartier remains my #1 favorite store that I have purchases from followed by Montblanc at a close 2nd. read more

Kevin is always top notch customer service. He is the reason I shop at cartier. And the only person I will buy from. I'm sure others are professional also but for me, Kevin goes above and beyond. Thank u cartier for having him as an employee. read more

Cartier - Jewelry Near Me - Honolulu, Hawaii